Using the digital paradigm to engage with employees

1. Software-driven Software Builders
Digital paradigm to engage with employees
Sanjeev Sisodiya
MARCH 2015

2. Our business: Building software for our customers
Business
of
software
Software
driven
business

3. Employees expect a digital work environment.
Engaging the Born Digital

4. Digital Workplace @ Persistent: An Intranet to Get Work Done Quickly
Persistent Intranet featured by Nielsen Norman
Group as a leading example of a task-focused
portal, one that is not just designed mobile-first, but
also one that can scale down to the essence of
what the user needs to get done.

5. Digital Workplace @ Persistent: An Intranet to Get Work Done Quickly
Mobile-first Intranet designed
for task-focused apps

6. Digital Workplace @ Persistent: An Intranet to Get Work Done Quickly
To Get Work Done Quickly, we have..
• A mobile-first intranet accessed from anywhere
• Rich enterprise search gives access to anything
• A freelancing portal to get work done from anyone
• Learning platform to build on-job skills anytime

7. Digital Workplace @ Persistent: An example of an App
Performance Assessments
Made Fun and Collaborative

8. Gamifying and crowd-sourcing appraisals using eMee
• every employee has a virtual avatar
• personal profile to show off certifications, followers, interest areas
• performance notes and rewards represented as virtual gifts, and used
to decorate the employee’s virtual world
• supports approval workflows & role-based access control
• can include reprimands!
• includes social goals, linking to company and team goals and vision
• integrated with KRA, goals and appraisal system including existing
performance and training management systems

9. Every employee has a virtual avatar
Persistent

10. Performance notes and rewards used to decorate the employee’s virtual world
Persistent

11. Social goals link to company and team goals and vision
Persistent

12. Showcase certifications or skills in the employee’s virtual world
Persistent

13. Being digitally inclusive: A simpler, non-fussy UI for the not-so-digital
For the more conservative, a simpler, non-fussy UI is also available!

14. Mood indicator as a feature to drive proactive employee engagement

15. Helps the employee get work done quickly. The organization works better.
The crowd-sourced appraisal has enabled the company to abolish
end of year appraisals with around 325,000 CPA (continuous
performance appraisal) entries captured and as a result, over 28,000
person hours per year saved
Attrition has been lower by 300 basis points over 12 months
87% of survey respondents: eMee CPA better than Annual Appraisals

16. Involve All
Stakeholders
Think Vision:
Build to a
Roadmap
Build
Incrementally
& Iteratively
Focus on User
Experience
Leverage
Disruptive
Technology
Build a Digital
Team
Digital transformation
is a journey, and not
a destination!

17. The Persistent digital approach to engage with employees
Focusing on the How of Digital, the Why is Obvious
Experience | Platforms | Agile

18. Thank You