1. SAP Solution Brief
SAP Enterprise Asset Management
SAP EAM Work Order
Increase Field Technician Productivity
by Mobilizing Maintenance Processes
Quick Facts
Summary •• Integrate maintenance operations with Business Benefits
The SAP® EAM Work Order mobile app other enterprise processes •• Increase technician productivity
gives field technicians the information •• Proactively manage data, devices, by eliminating manual maintenance
they need to make informed and timely applications, and communications for processes and making data instantly
decisions and execute assignments more maintenance workers available for processing, scheduling,
efficiently. Built on Sybase® Unwired and reporting
Platform – and integrated with the SAP Key Features •• Increase equipment uptime by
Enterprise Asset Management solution •• Work and service order management providing faster and more accurate
and service management processes sup- – View, create, and edit work and service visibility into maintenance and service
ported by the SAP ERP application – SAP orders on mobile devices and confirm activities
EAM Work Order helps you mobilize many time and materials used •• Reduce back-office overhead by native
processes. Increase equipment uptime, •• Notification management – Let integration with enterprise business
reduce back-office overhead, and extend maintenance technicians create their processes
the value of your solutions. own notifications and related activities, •• Extend the value of enterprise
items, and tasks applications by mobilizing existing
Business Challenges •• Inventory management – Track and business processes
•• Provide technicians, wherever they are manage spare-parts inventory for work
working, with immediate access to work orders For More Information
orders and equipment information •• Business partner management – To learn more, call your SAP representative
•• Automate manual, paper-based work Remotely access up-to-date customer or visit us at www.sap.com/mobile/eam
order processes and give supervisors and business partner contact information and www.sap.com/eam.
greater visibility into maintenance
activities

2. Mobile computing has revolutionized the way we do business.
Today’s enterprise-grade mobile apps for sales, service, and main-
tenance are scalable, secure, and easy to deploy and offer a com-
pelling user experience. The SAP® EAM Work Order mobile app
can help companies like yours gather, assess, and share work order
information with service and maintenance technicians. This can
both extend the value of your enterprise applications and increase
satisfaction among your customers.
Connecting technicians who service equip- management. Tough economic conditions and extend the value of your existing enter-
ment with your back office can eliminate demand a higher priority, however. As prise applications. SAP EAM Work Order
many service and maintenance processes uncertain markets force companies to max- brings the right data to the specific point of
that are manual and paper-driven. Helping imize the return on their physical assets, issue resolution, helping maintenance tech-
your technicians perform their jobs more global competition challenges business- nicians make decisions that are more timely
quickly and productively can save you time es to become more competitive through and better informed. You get the robust sup-
and money. It can also eliminate additional operational excellence. In addition, the port you need for core processes such as:
work resulting from manual errors. quest for sustainability requires companies •• Work order and service order
SAP EAM Work Order is built on Sybase® to manage environment, health, and safety management
Unwired Platform, which enables the intu- performance – as well as asset-related •• Notification management
itive and quick development of applications risks – with more precision than ever before. •• Technical object management
for secure access to diverse business data The SAP EAM solution helps enterprises •• Inventory management
on many different types of mobile devices. like yours efficiently and sustainably man- •• Customer and business partner
Using this platform, SAP EAM Work Order age the entire lifecycle of physical assets. management
gives your technicians the information they The solution can enhance performance,
need – at any time, from anywhere. while reducing risk and cost, by: Work Order and Service Order
SAP EAM Work Order is fully integrated •• Supporting integrated asset Management
with the SAP Enterprise Asset Management management processes across all Your employees can view and edit work
(SAP EAM) solution and with service man- related activities (such as finance, HR, orders and service orders on their mobile
agement processes supported by the SAP risk, and compliance) devices and confirm the time and materials
ERP application. Data is exchanged auto- •• Providing asset intelligence and a used directly in the SAP ERP application.
matically and is instantly available for fur- holistic view of performance, risks, and Distribution rules help ensure that users
ther processing, scheduling, and reporting. expenditures throughout an asset’s receive only the work and service orders
Functionalities online and offline let your lifecycle – helping ensure efficient that are relevant to them.
technicians manage work orders on their utilization of assets
devices even without network connectivity. •• Delivering continuous and proactive Notification Management
operational risk management to support Ready access to service and maintenance
Mobilize Maintenance Operations instant decisions and minimize disruption notifications helps workers troubleshoot
in Your Entire Enterprise and fix equipment more quickly. SAP EAM
With SAP EAM Work Order working with Work Order also lets users create their own
For years, managing physical assets has SAP EAM, you can mobilize maintenance notifications as well as related activities,
been low on the priority list for senior operations across your entire enterprise items, and tasks.

3. Technical Object Management to data and device management that gives as they desire. Because of its open archi-
SAP EAM Work Order provides ready workers the information they need requires tecture and standard technologies like
access to technical objects such as func- centralized control over and visibility into C# and Microsoft .Net Framework, tech-
tional location and equipment records. Field workers’ mobile activities. nicians can readily tailor SAP EAM Work
employees can thus manage and monitor Sybase Unwired Platform enables quick, Order to their particular needs. You can
this information more effectively, together standardized development of applications have your own IT team customize the so-
with the notification history of the records. for any mobile device – from an iPhone lution or get help from one of our imple-
or BlackBerry to Windows-based laptops mentation partners.
Inventory Management and tablets. It simplifies the management
SAP EAM Work Order lets technicians of multiple applications and securely con- Many Business Benefits
track and manage their spare-parts inven- nects your devices to a variety of back-end
tory, which is updated automatically as data sources that include databases, Web When you choose software from SAP, you
technicians confirm the material they’ve services, and any application that leverages get a partner committed to giving your
used. This makes inventory tracking much service-oriented architecture. company a rapid return on its investment
more accurate and timely. Such a platform helps you embrace in mobile technology. SAP EAM Work
mobility across your entire organization Order provides many business benefits,
Customer and Business Partner and keeps your mobile applications con- including:
Management nected to business-critical data and pro- •• Intuitive interfaces that increase
With SAP EAM Work Order, your mainte- cesses as your IT systems and business mobile-worker acceptance
nance employees always have access to needs evolve. •• Accurate, up-to-the-second information
up-to-date records on your customers Because developers can leverage exist- on work and service orders, notifications,
and business partners. The mobile appli- ing tools and expertise, Sybase Unwired and equipment and technician
cation lets them view the records in list Platform lowers the cost of creating mobile assignments
form or on a map. They can also display solutions. The platform integrates with •• Online and offline connectivity that
contact information for various functions popular development environments, includ- reduces reliance on network coverage
and departments within a company. ing Visual Studio and Eclipse, and includes •• Process automation that can minimize
tooling that greatly simplifies native mobile mistakes and time spent on routine tasks
Embrace Mobility Across Your application development. It also offers over- •• Greater customer satisfaction as tech-
Entire Organization the-air deployment via the Afaria® mobile nicians resolve maintenance and service
device management solution to help you orders more quickly and effectively
Mobile environments are diverse, complex, centrally manage and maintain devices •• Faster response to equipment-related
and often beyond the direct, on-site con- and data throughout the device lifecycle. issues that helps to minimize equipment
trol of your IT team. The team must be able Workers will find the primary function- downtime
to manage data, devices, applications, and ality in SAP EAM Work Order intuitive to •• Improved quality of information through
communications proactively for all mobile use. Experienced technicians can activate getting more accurate data from field
workers at any time. A unified approach advanced features like sorting and filtering employees
The SAP EAM Work Order mobile app brings the right data
to the specific point of issue resolution, helping mainte-
nance technicians make decisions that are more timely
and better informed.

4. www.sap.com/contactsap
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Learn More
To find out how SAP EAM Work Order can
enhance maintenance operations at your
company, contact your SAP representative.
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