「Cisco UC 整合通訊」解決方案能協助企業充分發揮其現有 IP 網路的功能，將聚合語音、視訊及數據應用程式傳送給所有員工 - 無論他們身在何處。課程內容將介紹企業面臨的競爭及趨勢、Cisco Unified Collaboration Solutions簡介、電話網路和IP電話網路的基本概念、Cisco語音通訊防護與 IP Phone 連接、Cisco IP Telephony Endpoints及IP Phone之應用。

1. Cisco語音與整合通訊簡介
David Chou 周榮年
TEL:(02)2656-5766
E-mail:david.chou@zerone.com.tw
1

2. Agenda
上午（09：30～12：00）
企業面臨的競爭及趨勢
Cisco Unified Collaboration Solutions 簡介
電話網路和IP電話網路的基本概念
Cisco語音通訊防護與IP Phone連接
Cisco IP Telephony Endpoints
IP Phone之應用
2

3. 企業面臨的競爭及趨勢
3

4. 網際網路改變了一切….
“一種新的商業模式”
我們使用訊息的方法
4

5. 全球化 – 企業的未來
•全球化的企業將會因不同地域，而使用不同功能與資源的網路，傳統的分公
司概念將逐漸消失
•每個區域的分支機構都會有於當地市場有深入的了解與掌握，其中一些區域
的分支機構甚至會成為某些商品、資源或服務的”全球領導者”，以他們為核
心提供支持全公司與客戶的完整服務
•整體而言，企業的非核心業務與資源取得上會更加依賴合作夥伴，所以核心業
務會縮小，而周邊的業務會擴大。
5

6. 什麼是統合通訊？
統合通訊包括
 傳統與行動電話
 Email
 會議
 語音信箱
 線上狀況訊息
 即時訊息
 網路管理
統合通訊是所有個人通訊方式的整合，它融合了多種通訊，包括語音、傳
真、Email、即時訊息、會議、圖片及視訊等的方式。
6

7. 統合通訊的企業流程
競爭優勢
終 和商業流程的整合
端
用 生產力的提高
戶 統合訊息，協同合作，提供狀態訊息
產
出 減少設備
價
值 資源最佳化及營運效率
降低通訊成本
免費電話，遠程拜訪 …
戰術層面 戰略層面
7

8. 改善通訊對企業主要之營運影響
研發流程 銷售和支援流程
提高生產力 增加銷售量
質與量的改善 降低銷售週期及減少庫存
降低成本
（例如在不同的部門中 提升客戶滿意度
協調零組件的選擇）
加快上市速度 減少客戶流失
8

9. Streamline Business Processes
Customer calls Using wireless, logs
account Account Representative
representative with answers with cell phone into Unified Personal
a question Communicator
Uses Presence to Initiates immediate Agreement reached & Acct Rep call customer
Locate production web, video and audio viewed by all parties provides info and
manager receives order
session
Speed Decision-Making and Streamline Business
9

10. How Do You Enable Collaboration?
 Who talks to whom? Why? When?
How?
 What information is needed? Where?
On what platform?
 What communication systems are
used today?
 Answers to these questions will help
you understand how IP based
communication can change your
operations
Remember—Forget the normal
assumptions about what a phone
can do and how voice can be
used
10

11. 邁向統合通訊的步驟
傳統通訊 融合通訊 統合通訊
分離的語音、數 語音、數據和視 豐富的用戶體驗
據和視頻網路 頻應用的融合
彈性的應用程序
特定制式的投資 企業應用最佳化
通訊支持的商業流程
VoIP Gateway 部署並善用IP網
建立於融合網路的基
路設施
礎上
大型企業正邁入融合通訊的階段，
Gartner預估視訊協作技術在2012年是為企業帶來策略性優勢策略科技
11

12. Enabling Unified Communications
Virtualization Presence
Unified Intelligence in the
Any time, anywhere Operations
Mgmt network
Unified
Messaging
Mobility
Applications
Policy &
Mobility Preference
Wired and wireless Unified Find me, follow me,
Customer Call Control
Interaction hide me
Networks
Rich Media
Rich Media IP Phones Conferencing Speech
Voice, video, and Web Service and Simple access
Support to services
collaboration
Unified
Clients
12

13. UC Benefits Across Business Value Chain
Exception Handling, Escalations, Crisis Management
Order Production Inventory Shipping
10–20 Percent of Machinery Breaks
Changes in Demand
Orders Are Down, Difficult to
Inventory Shortages or Inventory, Traffic,
Generating Reach Production
Truck Malfunctions
Exceptions Managers
Event-based E-mail Alerts Are No Longer Good Enough
Faster and More Effective Communication/Collaboration Is Required
Leverage Policy Leverage Presence Leverage Speech Leverage Policy
Services to Enable Services and Video and Media Services and Mobility
Real-Time to Locate and Alert to Instantly Interact Services to Send an
Collaboration the Closest Person with Product Automated Call to
Between Necessary to the Problem and Specialist, Locate Truck Drivers in
Parties to Resolve Walk Through and Ship Nearest Real-Time with New
Order Exceptions How to Fix It Inventory Route Information
13

14. 14

15. 15

16. 16

17. 17

18. Value of More Effective
Communications
1 2
Streamline and integrate
communications more closely Reach the right resource the first
with business processes time
3 4
Using the reach and
Connecting people to intelligence of the network to
people instead of deliver presence and
devices to devices preference information
18

19. The Old Workplace ...
19

20. Application
Integration
Video
Web Portals
Becomes the Unified
Workspace
Virtual Office
Mobility
20

21. Cisco Unified
Collaboration Solutions
簡介
21

22. New Capabilities needed for Efficiency and Competitiveness
Mobile
Secure access to information and
people from any device, anywhere
Social
Expertise and Information
location,
proactive customer interaction
Visual
High quality interaction from
anywhere, realtime and offline
Virtual
Agility and scale on demand,
rich media with VDI economics
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22

23. Cisco Unified Communications
Cisco Strategy: Create Solutions that Enable More Effective
Communications that Directly Impact Businesses‟ Top and Bottom
Line
Effective Collaborative Open
Eliminate Applications that Standards-based,
communications enable user- Secure Systems,
complexity and controlled built into the
reach the right productivity Intelligent
resource the first anywhere, anytime Information Network
time with any device
23

24. Revenue: Q2:37% Q3: 39%
Growth and Market Share Y/Y
Market Share: Ent. Voice 33% +4.5% • Video 47% +2%
Converged Call Control • New TelePresence Endpoints
Interoperable Video Solutions
WebEx HQ Video • Video Phones at Voice Price Points
Strategic Wins based on Vision and Offer
Desktop Virtualization
Cius Differentiation • JPMC
Hosted Collaboration 1M Users
Cloud Collaboration
WebEx to Global Price List • TelePresence Exchange
Cisco Jabber • Cisco Social Miner • WebEx and Quad on
User Experience
iPad and Android
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24

25. New choices at every layer of the Traditional Stack
PC World Post-PC World
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25

26. Provisionin
Devices
Federation
Desktop Mobile In-Room
g
Conferencing Customer Care
Collaboration Enterprise Social
IP Communications
Software
Encryption
Applications
Administratio Maintenanc
Messaging Telepresence
e
Client Services Medianet Services
Client Services Framework Interface
Lightweight APIs
AAA
COMMUNICATION
Presence / Real-time
n
Metadata Tagging
Location Messaging
Policy
Real-time
Session Mgmt Social Graphing
Collaboration Data Sharing
Management Services Operations
Services Scheduling and Semantic
Authoring
Calendaring Processing
Identity
Recording/Playbac
Workflow Search
k
CONTENT
Security Services
Transcoding Transrating Transcribing
Medianet Services
Auto-Discovery Auto-Configuration Resource Control
Network Services Transport Signaling QoS
26

27. • Experience-driven
product development
• In-product and cross- • Experience drives
product design technology needs
• Experience innovation
XQ •
•
Technology enables
great experiences
Common architecture
and
re-usable components
• On-prem, hosted, and cloud business models
• Enterprise, mid-market, and individuals
• New ecosystem and value chain
27

28. 28

29. 是 IP Telephony 系統的核心，它能夠擴充企業語音
電話的特色與功能，涵蓋IP電話、媒體處理裝置、
VoIP，及多媒體應用等封包電話網路裝置。此外，
其他的數據、語音、及視訊服務，如整合傳訊
（Unified Messaging）、多媒體會議、協力式客服
中心（Collaborative Contact Center），以及互動式
多媒體回應系統等，都可以透過 Cisco CallManager
的開放式語音電話應用程式介面（API），與IP
Telephony解決方案互動。
29

30. Cisco Unified Communications Manager
Release Roadmap
5.0 5.1 7.0 7.1 9.0 9.5
2006 2007 2008 2009 2010 2011 2012
4.3 6.0 6.1 8.0 8.5 8.6
What‟s New?
 „Dot 5‟ is current numbering for a minor release. Rationale
is consistent numbering across UC solution.
 Expect regular cadence of major/minor release as have
delivered in the past – but with smaller interval between
major releases.
 8.6 is a minor, content release but don‟t expect a „dot 6‟
going forward.
30

31. Unity
Unity Connection
Connection
CUCCX CUCCX
Unified CM Unified CM
MCS Servers Virtual Machines (OVA)
CPU/Mem/HDD vCPU/vMem/SAN or DAS
31

32. ESXi 5.0 compatibility
More UCS Server Supported
Third-Party Server
Supported(VMWare Certifified)
vMotion support
Boot from SAN support
New OVA support for 55 GB HDD, for
clusters with < 2500 users
Single OVA per UC application
www.cisco.com/go/uc-virtualized
32

33. Small and Mid-Sized Business SB-Specialized
CPE Call Processing Portfolio Express UC
Advanced UC
Unified CMBE 6000
Features/Solution Complexity
Advance UC
Unified CMBE 5000
Unified CME on ISR
to
UC500
Foundational
UC Unified CMBE 3000
300
0-75 75 - 150 150 -225 225 -300 300-375 375-450 450-750
Customer Size - Avg Deal Sweet Spot 34

34. Feature Comparison
BE 3000 BE 5000 BE 6000
Deployment size Up to 300 users (10 sites) Up to 500 users (20 sites) Up to 1000 users (50 sites)
Basic Telephony Features   
3905, 6901, 6911, 6921, 6941, 6961, 39XX, 69XX, 79XX, 89XX, 99XX, 39XX, 69XX, 79XX, 89XX, 99XX,
Phone support 7937, CIPC, CSF (CUCI-RTX) Softclients, mobile clients Softclients, mobile clients
Basic Voicemail   
Basic Mobility (SNR)   
Basic Security   
Redundancy Cold Standby SRST 
Advanced Telephony
Features (See notes for list)  
Advanced Voicemail (see
notes for list)  
Advanced Mobility  
Video  
Presence Requires external server 
Contact Center Requires external server 
35

35. Cisco IOS based IP-PBX for small medium business,
enterprise branch office and commercial customers.
It provides a rich set of call control and voice
application features for the above mentioned
customer profiles. It supports Cisco IP phones using
Skinny Client Control Protocol (SCCP) and Session
Initiation Protocol (SIP). Call Manager Express also
provides a rich set of traditional PSTN connectivity
options using both digital and analog lines.
36

36.  Four-digit extension-based dialing, even between
different locations
 Call forwarding and "find me, follow me" groups
 Elimination of long-distance charges for calls made
between different locations
 Conferencing in real time or Conference Bridge
number for scheduled calls
 Basic call center with dynamic call routing and
agent to group-level statistics
Basic Call
Single Center
Number
 On-phone directory look at personal, client, and
Screen Pop,
Reach Click to Dial
company contacts, plus missed, received, and Conference
Bridge
placed call history
 Automated Attendant for auto direction to Voicemail in
different groups and a dial-by-name directory
Outlook
Teleworker
 Call detail records that integrate with billing
software and department charge-back Mobility
 Intuitive end-user use of basic features such as
transfer, conference, hold, pick-up, and park
37

37. 9900 Series Advanced Collaborative Media Endpoints
•Rich interactions with HQ video & voice, large color displays
•Desktop consolidation and widest bus. apps with VDI, MIDlets, XML
•Maximum flexibility with USB, Bluetooth, Wi-Fi & Gigabit Ethernet
•Energy-friendly for cost savings
8900 Series Advanced Professional Media Endpoints
•Rich interactions with HQ video & voice, large color displays
•Desktop consolidation and bus. apps with XML, MIDlets and VDI
•Connectivity options with USB, Bluetooth and Gigabit Ethernet
•Energy-friendly for cost savings
7900 Series Advanced Business Endpoints
•Full portfolio of desktop, conference and wireless endpoints
•Rich interactions with HQ voice and video, large graphical displays
•Desktop consolidation and wide array of business apps with VDI
•Energy-friendly for cost savings
6900 Series Business Voice Endpoints
•Traditional telephony-like user experience
•Rich interactions with HQ video communications
•Desktop consolidation and wide array of business apps with VDI
•Energy-friendly for cost savings
3900 Series Basic Voice Communications Endpoints
•Affordable, high-quality audio communications
•Added convenience with integrated speakerphone
•Reduced infrastructure with integrated 10/100 switch ports
38
•Energy-friendly for cost savings

38. Cisco Unified Mobile Communicator (CUMC)
Cisco Unified Mobile Communicator 8
for iPhone and BlackBerry
 Dial via Office
 Visual business voicemail
 Mobile Connect on/off setting
 Presence and Messaging
(BlackBerry)
 Meeting list with Call Me
 Directory Access
39

39. Users Messaging Type Platform Networking Redundancy
Cisco Unity Less than Voicemail 125K users,
Router-Based
VPIM only
No
Express 250 Integrated Messaging
Cisco Unity 10,000 per Voicemail Linux Server-
Based
50K users Active/Active
Connection server Integrated Messaging
Voicemail
15,000 per Windows Active/
Cisco Unity Integrated Messaging
Server-Based
250K users
server Passive
Unified Messaging
Cisco Unity Express Cost-effective integrated voice messaging and
auto attendant for branch and small office environments
Cisco Unity Connection Voicemail or integrated messaging with
speech recognition and call routing rules on an easy-to-manage
Linux platform
Cisco Unity Unified messaging and intelligent voicemail for
enterprise and mid-market customers
40

40. 產品 代理數量 多站點支援 TDM 整合 備援
4.0 (0) 與 4.1 (0) 中支援
4.5(0) 中不支援
支援 (透過 Cisco Unified
Cisco Unified Contact Center Contact Center 閘道器 PG
最多 300 支援
Express 與 Cisco Unified Intelligent
Contact Management)
5.0(0) 中支援
Cisco Unified Contact Center
無限制 支援 支援 支援
企業版
Cisco Unified Contact Center
無限制 支援 支援 支援
Hosted
41

41. 產品 並行使用者數量 連線方式 視訊協作 會議設定選項
960 名 IP 使用者；1152 名分時多工 (TDM) 使
用者 Web、Cisco Unified IP 電
話、電話使用者介面、
Cisco Unified MeetingPlace 1152 名 Web 會議使用者 TDM 或 IP 支援
Microsoft Outlook、Lotus
1152 名視訊會議使用者 Notes、即時訊息客戶端
一個多點控制器 (MCU) 可支援最多 96 個音訊
Ad hoc (手動加入) 與會
Cisco Unified Videoconferencing 埠與 72 個視訊埠；還支援自行堆疊多個 IP、ISDN 支援
議控制介面
MCU 以實現更強大的擴展能力
65 英吋電漿顯示幕，支援
1080p 與 720p 高畫質畫面；可
與標準視訊系統搭配使用，早
Web、Cisco Unified IP 電
思科網真 3000 虛擬會議桌每側最多支援 6 名使用者 IP、SIP 期型號能夠與 Cisco Unified
話
Conferencing for TelePresence 搭
配使用，後期型號能夠直接與
高畫質系統搭配使用
65 英吋電漿顯示幕，支援
1080p 與 720p 高畫質畫面；可
與標準視訊系統搭配使用，早
Web、Cisco Unified IP 電
思科網真 1000 虛擬會議桌每側支援 1 名或 2 名使用者 IP、SIP 期型號能夠與 Cisco Unified
話
Conferencing for TelePresence 搭
配使用，後期型號能夠直接與
高畫質系統搭配使用
65 英吋電漿顯示幕，支援
1080p 與 720p 高畫質畫面；可
與標準視訊系統搭配使用，早
支援 36 個或更多同步的思科網真螢幕；支援 Web、Cisco Unified IP 電
Cisco TelePresence Multipoint Switch IP、SIP 期型號能夠與 Cisco Unified
與思科網真 3000 及 1000 搭配使用 話
Conferencing for TelePresence 搭
配使用，後期型號能夠直接與
高畫質系統搭配使用
42

42. E20 EX60 / EX90 C-Series CTS
TE 4.1 TC 5.0 TC 5.0 Angel Eyes / Indio
Multipurpose and
Desktop Video Personal Immersive
Solution Components
Unified Communications Manager (UCM) 8.6
Visual Communications Manager / Expressway (VCS) X6.1/7.0
Telepresence Server 7010/8710 2.2 Telepresence MCU 4500/8500 4.2/4.3
43

43. Telepresence Video
Communications
Services (VCS)
Expressway™
Firewall Traversal
B2B and Teleworker
Unified
Advanced Conferencing
Services
Multipoint Services
Communications
SIP
H.323 to SIP
Video Interworking
Microsoft OCS via AMGW
3rd Party / H.323 Endpoints
44

44. Tandberg E20, EX60, EX90, and C-series endpoints can
now register with CUCM 8.6
Mobility Video
Security
45

45. Perspective: Telepresence endpoints on UCM and VCS. Other scenarios omitted
UC Manager
VCS Control VCS Expressway
CTS
Internet
here…
and here…
Movi
E20 here…
Movi
E20 E20 EX
EX
EX
C-Series
 E20, EX and C-Series endpoints can now be deployed on
UC Manager
C-Series
 Any-to-Any native point-to-point interoperability
 UCM-VCS SIP Trunking enhancements for maximum
SIP interoperability
H.323
46

46. Perspective: Telepresence multipoint devices on UCM and VCS. Other scenarios omitted
UC Manager
VCS Control VCS Expressway
Internet
here… and here…
here…
CTMS MCU TS MCU
 MCU deployed on UCM for Conf / Join / Barge features on UC endpoints
 MCU deployed on VCS Add Participant / Join Participant features on VCS
endpoints
 MCU deployed on VCS, or trunked to UCM, for rendezvous/scheduled dial in
meetings (single-screen only)
 TS deployed on VCS, or trunked to UCM, for rendezvous/scheduled dial in
SIP meetings (single-screen or TIP)
H.323
 CTMS deployed on UCM for rendezvous/scheduled dial in conferences (TIP only)
47

47. Perspective: Telepresence endpoints on UCM and VCS. Other scenarios omitted
CTS-MAN or… TMS
UC Manager
VCS Control VCS Expressway
CTS
Internet
Movi
E20
Movi
E20 E20 EX
EX
EX
C-Series
 CTS-MAN can now schedule EX and C-Series endpoints
C-Series registered to UCM or VCS
SIP
 TMS can now schedule CTS endpoints registered to UCM
H.323
(other endpoints registered to VCS)
48

48. Meeting Center Training Center Event Center Support Center
Video Conferencing
Audio Conferencing
Cisco Collaboration Cloud Enterprise Network
49

49. Cisco WebEx for iPhone v 1.3
Stay connected to your important meetings, wherever you are
WebEx Meeting Center for iPhone
v1.3 Enhancements:
 Meeting Handoff: transfer a live
WebEx web meeting on the
iPhone to a PC with a flick of a
wrist
 Audio transfer from an iPhone to
an IP phone supported with
Single Number Reach
 Join by Meeting Number – enter
WebEx meeting number in the Customer Benefits
WebEx app for the iPhone to join
the meeting  Collaborate anywhere, anytime,
even on your iPhone
 Improved Automatic Audio Rejoin  Let the technology adapt to your
- When audio is dropped during a environment, whether in motion
or on desktop
meeting, the WebEx system will
call back the user 50

50. Cisco WebEx for iPhone
Meeting content in vertical
(standard) view
Mute/ View View Meetin
unmute meeting participa g Info
phone Content nt list & 51
chat

51. 網路電話閘道器-可與交換機相連接。使用時
只需依照傳統電話操作方式，就可使用網路電
話，不需等待、不需鍵入一大串號碼，簡單方
便、即打即通。
52

52. 53

53. 54

54.  3900系列增強中端路由器競爭力。
 支持可升級引擎， 性能超過7200，填補ISR到
72/76的中端路由器市場。
 2900/1941性能超過市面上其它產品。
 ISRG2性能大幅提升，2900/1941可以滿足以前銷
售。3800/2800的場合。
 高性價比的1921。
是1841的理想升級選擇。
 全GE介面，適合使用者需求固定介面全部是GE
，最多4個 ，適合使用者對GE介面的需求，全面
超越其它廠家。
55

55. 介面卡 內部模組，用於運行 用於託管服務的獨立 高密度富媒體語音
（WAN 或LAN） 不需要介面埠、專用 CPU 和記憶體或高密度 和視頻DSP 模組
CPU 和記憶體的服務。 介面埠。例：無線LAN
控制器、WAN 優化、
Ethernet switch 模組
56

56. 57

57. 58

58. 高性能、可升級的服務性能
引擎(SPE)，支援未來擴展
可配置的雙備援電源
2 倍預設記憶體
填補ISR到72/76之間的中
端路由器市場
59

59. 全新 Cisco 3900 E 系列
Services Performance Engine 250
Services Performance Engine 200
4個固定GE介面
轉發性能達3Mpps
IPSec加密性能達1.5Gbps
支持CPOS接口
最高性價比中端路由器，全
面升級7200系列
60

60. 性能達到3800/2800
全GE介面，推動GE組
網方式
最多3個GE介面，適合
使用者需求
61

61. 性能提升，2個EHWIC介面
802.11n的無線AP
適合小型分支機搆使用
62

62. • Transcoding:
• A transcoder is a device that takes the output stream of one codec
and transcodes (converts) it from that compression type to another
compression type. Specifically, G.723.1 or G.729a can be converted
to G.711 and vice-versa
Transcoding
IOS Gatekeeper Unity
Unity CallManager CallManager
Cluster Cluster
IP WAN
Router/GW Router/GW
DSP DSP
63

63. Voice Activity
Codec Compression Type Payload Size Detection
G.711 PCM 64 Kbps
G.726 ADPCM 32 Kbps
G.726 ADPCM 24 Kbps
G.726 ADPCM 16 Kbps
G.728 LD-CELP 16 Kbps
G.729 CS-ACELP 8 Kbps
G.729A CS-ACELP 8 Kbps
G.729B CS-ACELP 8 Kbps Built-in VAD
G.729AB CS-ACELP 8 Kbps Built-in VAD
G.723.1 MP-MLQ 6.3 Kbps
G.723.1 ACELP 5.3 Kbps
G.723.1A MP-MLQ 6.3 Kbps Built-in VAD
G.723.1A ACELP 5.3 Kbps Built-in VAD
64

64. Coded Voice IP+UDP+R Layer 2
Voice Frame Frames TP Header Layer 2 Header Total
Coding Bandwidth Size in VoIP Size Technology Size Bandwidth
Algorithm (Kbps) (bytes) Packet (bytes) Used (bytes) Required
G.711 64 160 2 40 Ethernet II 26 90.4
G.711 64 160 2 40 MLPPP 7 82.8
G.711 64 160 2 2 (cRTP) MLPPP 7 67.6
G.729 8 20 2 40 Ethernet II 26 34.4
(Cisco
Default)
G.729 8 20 2 40 MLPPP 7 26.8
G.729 8 20 2 2 (cRTP) MLPPP 7 11.6
65

65. 所有思科2900 和3900 系列平臺均支援所有
PVDM3 。
每個插槽的語音通道密度是第一代產品的4倍，可
通過GE 背板介面提高IP 輸送量。
提供針對富媒體UC應用優化的增強型多核DSP體
系結構。
提供與PVDM2同樣的功能。
支援視頻編解碼。
支援PVDM2、PVDM2-DM 和PVDM3在思科2900
和3900 系列平臺上共存，從而可順利實現遷移。
66

66. DSP 計算機
http://www.cisco.com/web/applicat/dsprecal/dsp_calc.html
67

67. Unity Express 8.0
語音信箱與自動總機
支援的語音 留言儲存時間
硬體模組 Port數（同時可存取的
信箱數量 （小時）
Session數）
Cisco Unity Express Network 1-275 300 8-24
Module (NME-CUE)
Cisco Unity Express Advanced 1-100 14 6
Integration Module (AIM-CUE and
AIM2-CUE-K9)
Cisco Integrated Services-Ready 1-100 60 2-10
Engine (ISM-SRE-300-K9)
Cisco Service Module Services- 1-500 600 4-32
Ready Engine (SM-SRE-700-K9)*
*Note: SM-SRE-700-K9 支援 Cisco Unity Express version 8.0 或更新的版本
68

68. CUE 8.0 Hardware Support
2900/3900：
– ISM-SRE-300-K9
– NME-CUE (SM-NM-ADPTR adapter)
– SM-SRE-700-K9
ISM-SRE-300-K9: 512MB DRAM, 4GB flash
SM-SRE-700-K9: 2GB DRAM, 500GB HDD
69

69. 電話網路和IP電話
網路的基本概念
70

70. 企業級電話交換機的演進
PBX PBX
缺點：
PSTN • 長途暨國際話費高
• 與數據服務整合困難
利用公眾網路互連 (～1996)
PBX PBX
缺點：
IP WAN • 擴充性差、管理不易
Router/GW Router/GW • 與應用程式整合性差
導入VoIP 節費機制 (1996～2001)
IP PBX 優點：
Apps • 節省長途暨國際話費
(具有 VoIP 所有好處)
• 擴充性佳、管理容易
V IP WAN V
Integrated Integrated
(經由 web 界面管理)
Service Router Service Router • 與應用程式整合性佳
整合企業應用的 IP 通訊平台 (2001～） (可整合數據、影像等
功能) 71

71. IP Telephony 網路電話應用實例
Telecommuter Applications
Call (Unity, CCC, IP/IVR)
Manager
Cluster
Gatekeeper Rest of the World
GK
Headquarters
Road V3PN
VPN
Warrior
IP WAN PSTN
Internet
Large
Branch Legacy
Office Site
Tie
Survivable Remote IOS Telephony Lines
Site Telephony Service
Small PBX
Branch
Offices
72

72. 思科IP Communication解決方案
可隨企業應用做彈性設計
Regional Office
Call
Unified Call Manager
Manager Unified CallManager Express
Router/GW
PSTN
Headquarters
IP WAN
Internet
Unified SRST
VPN Access
DSL Access
Branch Office
Telecommuter
73

73. What is VoIP
VoIP(Voice over IP)網路電話，是將語音訊號
壓縮成數據資料封包後，在IP網路基礎上傳
送的語音服務，也就是說，透過開放性的網
際網路，傳送語音的電信應用服務。利用
Internet不僅做到了可即時提供語音服務，
更可連接至世界各地，讓使用者可以不需再
透過傳統的公眾電話網路(PSTN)進行遠距離
電話交談。
74

74. H.323協議簡介
H.323（ ITU-T Recommendation H.323 ）。是
目前最普遍用於 VoIP 的標準，由國際通信聯盟
（ITU；International Telecommunications Union）
於1996年提出，原本是以區域網路( LAN )為基礎
做視訊會議的應用，後來被應用於網路電話。
H.323 是 ITU-T H.320 的延伸標準，可在區域網
路 ( LAN ) 與其他分封交換 ( Packet-Switched )
架構上提供視訊會議及網路語音，主要是為多媒
體技術而發展出的通訊標準，由於H.323品質穩定，
可運用在視訊上，許多廠商直接將H.323應用在網
路電話上，做為VoIP的傳輸標準。
75

75. SIP協議簡介
是IETF於1999年3月所制定的通信協定
（RFC2543 通訊啟動協定），其架構基本上與
H.323類似，每一個SIP Client都有進行呼叫的能
力。
SIP 在網路架構下的協定標準，透過Gateway
達成與傳統 PSTN 互通的目的，完成簡單的網
路電話架構。由於SIP具有Client-Server 的架構，
可利用 HTTP 既有的封包資訊，而H.323封包必
須保留不少的傳輸訊息，所以SIP適用於廣域網
路的傳輸架構。
76

76. MGCP協議簡介
媒體閘道控制協定（ Media Gateway Control Protocol ;
MGCP ）使用媒體閘道控制器（ media gateway
controller ; MGC ）或呼叫代理程式（ call agent ; CA ）
等外部呼叫控制元件，控制 VoIP 呼叫。
MGCP 是屬於Master-slave Protocol，也就是完全由
MGCP Server 控制其Terminal，為Client-Server的架構
，由數個媒體閘道器（MG；Media Gateway）、一個媒
體閘道控制器（MGC；Media Gateway Controller）組
成MGCP網路。其中媒體閘道器（MG）負責語音封裝與傳
送，媒體閘道控制器（MGC）則負責指揮協調媒體閘道
器（MG）與進行呼叫的功能（Call Processing）。
77

77. POTS語音介面技術
常見的語音介面
類比語音介面：
FXS（Foreign eXchange Station）類比介面 ）
該介面可以接標準電話機，傳真機等傳統語
音終端設備 。
VIC3-2FXS 標準電話
FXS：接入少量傳統語音終端設備的場合。
78

78. POTS語音介面技術
常見的語音介面
類比語音介面：
FXO（Foreign eXchange Office）類比介面，
連接到交換機(固網局線)的類比電話線端口。
中華電信
PSTN
VIC2-4FXO
FXO：接入PBX或固網局線的場合。 電話總機 固網局線
79

79. POTS語音介面技術
E&M（Ear & Mouth）介面：
該介面支援類比E&M訊號。
E&M之間可互連。一般與PBX或特殊設備相連。
VIC2-2E&M
E＆M：接入PBX的場合。 電話總機
80

80. 數位語音介面
E１/ T1語音介面(同普通E1/ T1卡不同)。
數位傳輸，可靠信高，中繼容量大。
VWIC3-4MFT-T1/E1 VWIC3-1MFT-T1/E1 VWIC3-2MFT-G703
30 Channel 24 Channel
VWIC-2MFT-T1
VWIC-2MFT-E1
中華電信
PSTN
電話總機 固網局線 81

81. 語音處理技術
語音編解碼技術：
將類比語音變成數位信號。降低通話的位元速
率，減少IP頻寬佔用，但聲音會有一定程度失真。
G.711A/u(無失真)，G.729，G.723(壓縮率高)
靜音壓縮(VAD)。
當語音小於某值下時，不產生語音信號。
82

82. 語音處理技術
以上功能都由硬體介面板上的DSP晶片完成。
83

83. Cisco語音通訊防護與
IP Phone連接
84

84. What is
Survivable Remote Site Telephony
Cisco Unified Survivable Remote Site Telephony
軟體可在所有思科路由器 上運行，為連接到 中央
Cisco Unified CallManager系統的遠端地點提供了
通信故障切換、備援和安全功能。憑藉Cisco Unified
Survivable Remote Site Telephony ，路由器在廣
域 鏈路故障期間，可提供臨時話務呼叫處理服務。
85

85. 分公司電話備援機制
• 分公司IP電話會定期和總公司的IP電話交換機保持聯繫
• 當網路暫時中斷時 – IP電話無法和總公司的IP電話交換機取得聯繫
• 此時分公司的Cisco 路由器會主動升級成小型電話交換機
• 並且從向分公司之IP電話取得電話配置
• 此後分公司的Cisco 路由器負責分公司之IP電話之呼叫處理
• 外線則經由路由器上之語音模組存取公眾網路
• 網路回覆後系統會主動恢復，不需人為介入
Applications
Cluster
A
Server
CallManager
X
X
WAN
WAN
Cisco Router
Cisco Router with
PSTN SRS Telephony
Headquarters 86

86. Cisco Integrated Services Router (ISR)
Portfolio for Unified Communications
Cisco Unified Communications Manager Express
Cisco Unified Survivable Remote Site Telephony
250/730
Cisco Unity Express Phones
175/350
Phones 3845
100 3825
50 Phones
Phones
Concurrent Services and Performance
35 Phones 2851
25 Phones 2821
2811
2801 High-Density Services
Modularity with Performance
Optimized for “All-in-one”
Multiple Services Solution (HSDM, NM, EVM,
Extended Modular AIM, WIC/VIC)
Connectivity (EVM,
8 Phones –> 15 in Oct NM, AIM, WIC/VIC)
1861 Cisco Unity Express
Local Auto Attendant and Voice
Mail System with 12-100
Low-Density Services Mailboxes, 4-8 Sessions,
Modular Connectivity 100 Hours of Storage
(Data HWIC)
Small Office/Mobile Office Small Branch Office Enterprise Branch Office
87

87. Cisco Integrated Services Router (ISR)G2
Portfolio for Unified Communications
Cisco Unified Communications Manager Express
Cisco Unified Survivable Remote Site Telephony *350/1200
Phones
Concurrent Services and Performance
*250/730
Phones 3945
150/250
Phones 3925
100/100 2951
Phones
50/50
Phones 2921
35/35 High-Density Services
Phones 2911 Modularity with
Multiple Services Performance Optimized
2901 Extended Modular for “All-in-one” Solution
Connectivity (EVM, (NM-SM, NME, EVM, ISM,
ISM, SM, WIC/VIC) WIC/VIC)
Cisco Unity Express
Low Density Services Local Auto Attendant and
Voice Mail System with 12-
250 Mailboxes, 4-24
Sessions,
300 Hours of Storage
Small Office Small Branch Enterprise Branch Office
*At FCS 200 (3925) and 300 (3945) phones are supported. The higher numbers will become available 88
in a post-FCS 15.0.1M rebuild.

88. 建置模式 – 單一建置點
• Cisco CallManager,
Applications and Applications
DSP Resources at same physical (VMail, IVR, ICD, ...)
location
• Supports up to 30,000 CallManager
IP Phones per cluster Cluster
• Multiple clusters can
be interconnected
via Inter-Cluster
trunks
• PSTN used for PSTN
all external calls
89

89. 建置模式 – 多點集中式
Applications
(VMail, IVR, ICD, ...) SRST-enabled
PSTN router
CallManager
Cluster
Branch A
IP WAN
Headquarters
 CallManager at central site
 Applications and DSP Resources can be
centralized or distributed Branch B
 Supports up to 30,000 IP Phones per cluster
 Call Admission Control (limit number of calls per site)
 Survivable Remote Site Telephony for remote branches
90

90. 建置模式 – 多點分散式
CallManager
Applications cluster
(VMail, IVR, ICD, ...)
Applications
CallManager
cluster
PSTN
Branch A
GK
IP WAN
Headquarters CallManager
Gatekeeper
cluster
 CallManager and Applications Applications
located at each site
 Up to 30,000 IP Phones per site
 100+ sites
 Transparent use of PSTN if IP WAN unavailable Branch B
91

91. What is
Survivable Remote Site Voice mail
When a remote site does not have access to your central voicemail system, for example
during a network service interruption, Cisco Unified SRSV provides voicemail backup
services to help ensure your remote site continues to have voicemail service. This solution
also provides Automated-Attendant or call-handler services while in survivability mode.
Cisco Unified SRSV provides:
· Automatic Synchronization of User Profile Information
· Automatic Synchronization of Voicemail Messages from Survivable Mode
· Fast Setup at Central Location and Branch Offices
· Automatic Voice Prompts for Users
· Survivable Basic Automated-Attendant Service
Cisco Unified SRSV works with the latest versions of Cisco Unified Communications
Manager, Cisco Unity Connection, Cisco Unity Express, and the Cisco Unified Messaging
Gateway.
92

92. Phone 的運作模式
Cisco CallManager
Cluster
Catalyst 6000 DSP Resources
Chassis (conference and transcoder)
6348 Module
PSTN
(to another cluster)
6608 Module
Voice Enable
Router with SRST
WAN
(to another cluster)
Cisco IP Phones
Analog Phone
93

93. Registration Process
Cisco
DHCP CallManager Cisco TFTP
YEILD
1
4
2
3
1. Get IP address, mask, DNS (TCP UDP53)..
2. Get TFTP server address(UDP 69).
3. Get configuration from Cisco TFTP(UDP69).
4. Register(TCP2000) with Cisco CallManager server.
94

94. Basic Call Processing
Voice Mail Server
1 Call Setup Cisco
CallManager
4 IP
2 E.164 Lookup
Ring Back WAN
Call
Connect 3
Setup
6 RTP 4 VSM
Stream Ring
PSTN
5 Off Hook
95

95. Phone Discovery Simplify Phone
Deployment
1. Phone Discovery
Catalyst 6000 2. Provide Power
Catalyst 4000 3. Provide VLAN
Catalyst 3524 V
4. DHCP (Get IP Address)
• No user intervention required
• Power and phone configuration automatically supplied
• Works over standard 10/100BaseT Ethernet connections
• Available for Catalyst inline power modules and inline power
patch panel
96

96. IP Addressing Deployment Options
IP phone + PC on IP phone + PC on IP phone + PC share
same switch ports same switch ports the same device
(soft phone)
171.68.249.100
171.68.249.100
10.1.1.1
171.68.249.101
171.68.249.100
IP phone uses
Real IP addresses “10.0.0.0” Network Real IP addresses
IP phone + PC on IP phone + PC on
separate switch ports separate switch ports
171.68.249.101 171.68.249.100 10.1.1.1 171.68.249.100
IP phone uses
Real IP addresses “10.0.0.0” network
97

97. A Multi-VLAN Access Port
An access port able to handle 2 VLANs
Native VLAN (PVID) and Auxiliary VLAN
(VVID)
Hardware set to dot1q trunk
Tagged 802.1q
Untagged 802.3
98

98. Cisco IP Telephony
Endpoints
99

99. Cisco Unified IP
Phones 9900 Series
100

100. Cisco Unified IP Phones
Transform How You Collaborate
Accelerate Business with
Interactive Video
Richer Multimedia
Experiences
Extend Workspace Flexibility
Integrate Virtual Computing
Maximize Your Investment
Earth-friendly Enhancements
101

101. A Focus on User Experience
Rounded Keys
Tricolor LED‟s
Line/Feature & Session Keys
Adjustable Display,
Enhanced USB, Bluetooth
Acoustics Personalization
102

102. Cisco Unified IP Phone 9900 Series
Accelerate Collaboration
Advanced Collaborative Media Endpoints
Knowledge Professionals, Administrative,
Managers and Executives
H.264 interactive HQ video
Business Apps: VDI, MIDlets, XML
High-definition voice
Connectivity: Gigabit Ethernet, Wi-Fi, USB IP Phone 9971
Experience:
High-resolution color displays
Jawbone ICON for Cisco
Custom language presentation
Personalization:
Colors, handset styles, wallpapers
Green
Deep sleep power save option
IP Phone 9951
103

103. Cisco Unified IP Phone 9951 5” diagonal, VGA,
Backlit, Anti-glare
Cisco Unified Video Color Display
Camera via USB
Earth-friendly Five Session Keys with
Incoming Plastics
Call/Message Waiting LED status indication
Indicator
Five Programmable
Line/Feature Keys Programmable Soft-
label Keys and Four
Two Handset Styles Fixed Keys
10/100/1000 Ethernet
High-definition voice Switch Port
Release and Back Keys
Bluetooth Radio for
Jawbone ICON for Navigation Keys &
Cisco Select Button
Settings, USB Port and Audio-
Directory and In/Out Jacks
Messages Keys Rounded Ergonomic
Volume Mute, Headset, Keys Transfer, Conference &
Up/Down Key Speakerphone Keys Hold Keys
104

104. Cisco Unified IP Phone 9971
5.6” diagonal, VGA,
Cisco Unified Video Backlit, Anti-glare
Camera via USB Color Display with Full
Earth-friendly Touchscreen
Incoming Plastics
Call/Message Waiting
Indicator Six Session Keys with
LED Status Indication
Six Programmable
Line/Feature Keys Programmable Soft-
label Keys (Touch-
Two Handset Styles Sensitive)
10/100/1000 Ethernet
High-definition voice Switch Port
Release and Back Keys
Bluetooth Radio for
Navigation Keys &
Headsets and Wi-Fi
Select Button
for ROI
USB Port and Audio-
Settings, In/Out Jacks
Directory and
Messages Keys Rounded Ergonomic Transfer, Conference &
Mute, Headset, Keys Hold Keys
Volume Speakerphone Keys
Up/Down Key
105

105. Cisco Unified Video Camera
Personalizing Communications
Transform Collaboration with Video
 IP Phones 9900 Series
Video bundles for attractive pricing
 Integrated into ergonomic design
 USB connection for plug-n-play
 H.264 standard interactive video
High performance
Video interop with other Cisco endpoints
 2.0 megapixel camera
 Resolution:
Up to 24fps VGA resolution
Up to 30 fps CIF/SIF
 Video Mute (local end)
 Video Preview – see local end video before a call
 Charcoal and Arctic White
Requires 9.0(2) IP Phone firmware or later
106

106. Cisco Unified Video Advantage 2.2
Face-to-face Communications
Enhance Visual Collaboration
 Alternative to Cisco Unified Video Camera
Virtual face-to-face communications
Video as simple as a phone call
 VT Camera III resides on top of PC
 User Experience:
Privacy shade for video mute
H.263 and H.264 video standards
Video up to 30 fps (CIF/SIF standards)
Video signal indication
 PC Requirements
Windows 2000, XP Pro, Vista Business/Enterprise
Edition
Pentium P4 2.8Ghz or higher
Video Graphics Card 1024 x 768 or higher
107

107. Virtualization Experience Client 2100 Capture VDI Transition
for Rich Media
 Simplify IT deployment, security, scalability
 VXC 2100 an integrated solution for Cisco
Unified IP Phones 8900/9900 Series
Uses existing PoE and desktop phone
Requires only monitor, keyboard and mouse
 Industry standard protocols:
Citrix: ICA 11.x for XenDesktop and XenApp
MS Windows Terminal Server 2003/2008: Remote
Desktop Protocol 6.x
VMWare PCoIP
 VMWare View 4.5 and Citrix Xen Desktop
desktop software in the Data Center
108

108. Virtualization Experience Client 2100 Capture VDI Transition
for Rich Media
109

109. Jawbone ICON for Cisco Bluetooth Headset
Added Freedom & Convenience
Increase productivity
 Noise cancellation
 One headset  multiple devices
 Longer battery life
 MyTALK software updates
 Enhanced security
Investment protection
Reduces costs
Instructional end user
packaging
110

110. Cisco Unified IP Phone
Handset Style Options
 Slimline and Standard
Slimline weighs 5oz/140G and more
tapered
Standard weighs 6oz/170g with a
fuller earpiece
Both handsets weigh less than
today’s 7900 Series
7.4oz/210g
Greater Choice and User Comfort!
111

111. Cisco Unified IP Phone Attribute
Comparisons
IP Phone 9971 and IP Phone 9951
IP Phone 9951 IP Phone 9971
Programmable Line/Feature Keys Five Six
Total Keys (Line, Feature, Session) Ten Twelve
Interactive Video with Cisco Unified Video
Camera
Two-way, Multiparty using MCU Two-way, Multiparty using MCU
High-definition voice Handset, Headset, Speaker Handset, Headset, Speaker
Dual-ports (wired and wireless Dual-ports (wired and wireless
USB Ports
headsets, Unified Video Camera) headsets, Unified Video Camera)
Connectivity (Gigabit Ethernet, Wi-Fi) Gigabit Gigabit, Integrated Wi-Fi
Bluetooth (Jawbone ICON for Cisco Headset) Headset and Handsfree Headset and Handsfree
Touchscreen (Including Context-Sensitive
Softkeys)
No Yes
Four Fixed Context-Sensitive Softkeys Yes No
Desktop Virtualization VXC 2100 VXC 2100
Display 5” VGA color 5.6” VGA color
112

112. Cisco Unified IP Color Key Expansion
Module
Easy Expansion and Investment Protection
Add Scalability and Responsiveness
 36 programmable line/feature keys per module
 18 physical keys
Page 2 key for additional 18 keys
 Graphical, backlit color LCD display with LCD labels
480 x 272 pixel
 Tri-color LED’s for call state indication
 Deep-sleep option for power savings
 Wall-mountable
 Power
802.3at inline power
802.3af requires local power cube 4
Cisco Unified IP Phone Model KEMs Supported
9971 3 KEMs with 108 lines or buttons
9951 2 KEMs with 72 lines or buttons
8961 1 KEM with 36 lines or buttons
113

113. Endpoint Applications
IP Phone 8900/9900 Series
Rich User Experience
Weather Forecast
Two fun and FREE
applications
MIDlet applications
Vibrant graphics, faster response times
Support on IP Phone 8961,
Quick Calculator
9951 & 9971
Touchscreen (9971) or navigation cluster
(9971, 9951, 8961) supported
Administrator-enabled via
Unified CM
www.cisco.com/go/ipphones/apps 114

114. Cisco Unified IP Phone 9900 Series
Portfolio Benefits
 Reduced Total Cost of Ownership
Desktop virtualization enables hardware and
software consolidation
Video integration lowers OPEX costs
9971 Wi-Fi offers ROI with Cisco Unified
Wireless Network
Power save reduces consumption
 Enhanced User Experience
Bluetooth adds freedom at the desktop
Large, high-resolution color displays deliver
a richer application experience
High-definition voice reduces fatigue with
crystal clear communications
USB ports add flexibility and convenience
Choice of colors, handset styles, wallpaper
deliver more personalization
115

115. Media Platforms and IP Phone Firmware
Minimum Release Requirements
Unified
Unified Communications Unified Communications
IP Phone
Introduction Communications Manager Express with Integrated
Manager Business Edition Services Router Firmware
5000/6000
Available Now
IP Phone 9900
Series
7.1(3) 7.1(3) 9.0(1)
8.5
Cisco Unified
Video Camera
7.1(3) 7.1(3) CYQ2 2011 9.0(2)
Cisco Unified IP Available Now
Color Key
Expansion
7.1(3) 7.1(3) 9.0(1)
Module 8.5
116

116. Cisco Unified IP
Phones 8900 Series
117

117. Cisco Unified IP Phone 8900 Series
Superior Multimedia Experience
Advanced Professional Media Endpoints
 Knowledge Professionals, Administrative,
Managers and Executives
 Programmable/line feature keys
 Business Apps: VDI, MIDlets, XML IP Phone 8961
 High-definition voice
 Connectivity: Gigabit Ethernet
 Experience:
High-resolution color display
USB
Custom language presentation
IP Phone 8945
 Personalization:
Choice of colors, handset styles, wallpapers
 Green
Deep sleep power save option
IP Phone 8941
118

118. Cisco Unified IP Phone 8941
5” diagonal, VGA,
Backlit, Anti-glare
Color Display
Earth-friendly
Incoming Plastics
Call/Message Waiting
IEEE PoE Class 1
Indicator
Video Endpoint
Four Programmable
Line/Feature Keys Programmable Soft-
label Keys and Four
Two Handset Styles Fixed Keys
10/100 Ethernet Switch
High-definition voice Port
Settings,
Directory and
Messages Keys Navigation Keys &
Select Button
Volume Rounded Ergonomic
Mute, Headset, Video Keys Transfer, Conference &
Up/Down Key
Mute, Speakerphone Keys Hold Keys
119

119. Cisco Unified IP Phone 8945
5” diagonal, VGA,
Backlit, Anti-glare
Color Display
Earth-friendly
Incoming Plastics
Call/Message Waiting
IEEE PoE Class 2
Indicator
Video Endpoint
Four Programmable
Line/Feature Keys Programmable Soft-
label Keys and Four
Two Handset Styles Fixed Keys
High-definition voice 10/100/1000 Ethernet
Switch Port
Settings,
Directory and
Messages Keys
Navigation Keys &
Bluetooth Handsfree Select Button
with Jawbone ICON
for Cisco
Volume Rounded Ergonomic
Mute, Headset, Video Keys Transfer, Conference &
Up/Down Key
Mute, Speakerphone Keys Hold Keys
120

120. Cisco Unified IP Phone 8961
5” diagonal, VGA,
Backlit, Anti-glare
Color Display
Earth-friendly Session Keys with
Incoming Plastics
Call/Message Waiting LED status indication
Indicator
Programmable
Line/Feature Keys Five Programmable
Soft-label Keys and
Two Handset Styles Four Fixed Keys
10/100/1000 Ethernet
High-definition voice Switch Port
Release and Back Keys
Settings,
Directory and
Messages Keys Navigation Keys &
Select Button
USB Port
Volume Rounded Ergonomic
Mute, Headset, Keys Transfer, Conference &
Up/Down Key
Speakerphone Keys Hold Keys
121

121. Cisco Unified IP Phone
Handset Style Options
 Slimline and Standard
Slimline weighs 5oz/140G and more
tapered
Standard weighs 6oz/170g with a
fuller earpiece
Both handsets weigh less than
today’s 7900 Series
7.4oz/210g for the 7975
Greater Choice and User Comfort!
122

122. Endpoint Applications
IP Phone 8900/9900 Series
Rich User Experience
Weather Forecast
Two fun and FREE
applications
MIDlet applications
Vibrant graphics, faster response times
Support on IP Phone 8961,
Quick Calculator
9951 & 9971
Touchscreen (9971) or navigation cluster
(9971, 9951, 8961) supported
Administrator-enabled via
Unified CM
www.cisco.com/go/ipphones/apps 123

123. Cisco Unified IP Phone 8900 Series
Portfolio Benefits
 Reduced Total Cost of Ownership
Desktop virtualization enables hardware
and software consolidation
Power save reduces consumption
Built-in HQ video provides OPEX savings
Easy and scalable expansion with IP
Color Key Expansion Module
 Enhanced User Experience
Large, high-resolution color displays
deliver richer application experience
High-definition voice reduces fatigue with
crystal clear communications
USB port adds flexibility with choice in
wired and wireless headsets
Choice of colors, handset styles and
wallpaper options provide more
personalization
124

124. Media Platform and IP Phone Firmware
Minimum Release Requirements
Unified Unified
Unified Communications Communications
IP Phone
Introduction Communications Manager Express with
Manager Business Edition Integrated Services Firmware
5000/6000 Router
Available Now Available Now
Available Now 9.0(1) – 8961
IP Phone 8900
Series 7.1(3) – 8961 7.1(3) – 8961
8.5 – 8961 only 9.1(2) – 8941/8945
7.1(5) – 8941/8945 7.1(5) – 8941/8945
Cisco Unified Available Now – Available Now – Available Now -
IP Color Key 8961 only 8961 only 8961 only
Expansion
9.0(1) – 8961 only
Module 7.1(3) 7.1(3) 8.5
125

125. Cisco Unified IP
Phone 7900 Series
126

126. Cisco Unified IP Phone 7900 Series Portfolio
Advanced Business Endpoints
Executive Video
Cisco Unified IP Phone
7975G Cisco Unified Video
Advantage
Cisco Unified
Manager Personal Communicator
Cisco Unified IP Phone
7962G/7965G
Business Mobility
Cisco Unified IP Phone Cisco IP Communicator
7942G / 7945G
Cisco Unified
Personal Communicator
Multi-button Cisco Unified Wireless IP Phone
Cisco Unified IP Phone 7921G/ 7925G/7925G- EX
7931G and 7926G
Accessories
Basic Cisco Unified IP Phone
Cisco Unified IP Phone Expansion Module 7915/7916
7911G
127

127. Virtualization Expeience Client
2200 Capture VDI Transition For
Rich Media
 New desktop virtualization endpoints simplify IT
deployment, security, scalability
 Standalone VDI solution with Cisco Unified IP
Phones 6900 and 7900 Series
First PoE desktop solution
 Industry standard protocols:
Citrix: ICA 11.x for XenDesktop and XenApp
MS Windows Terminal Server 2003/2008: Remote
Desktop Protocol 6.x
VMWare PCoIP
 VMWare View 4.5 and Citrix Xen Desktop
desktop software in the Data Center
128

128. Cisco VPN Client for Cisco Unified IP
Phones
Complements Cisco Virtual Office (CVO) and ASA Phone Proxy
solutions
Easy to Deploy – All settings configured via Unified Communications
Manager administration
Easy to Use – Pre-configurable so employee takes it home for instant
connectivity. No difficult menus to traverse
Easy to Manage – Phone can receive firmware updates and configuration
changes remotely
Secure – VPN tunnel only applies to voice and IP phone services (XML
apps/MIDlets).
PC connected to PC port responsible for authenticating and establishing its own
tunnel with VPN client software
Home, Small Business,
Hotel Room, Branch Office,
Anywhere Enterprise Network
Internet
CUCM,
VPN CUCME*,
Concentrator UC500*
129
*Future