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Sprint Social Media Story: Customer Care
- 1. Babies, Ninjas and Sprint Social Media Jason Gertzen Business Communicators Summit 2010 Feb. 4, 2010
- 4. Customers expect us to meet them there
- 8. Reinforcements for vast land of social media
- 10. “ Help Twitter”
Hinweis der Redaktion
- Set presentation title in Arial Italic 48 pt. Black. Set title of presentation in footer menu in 16 pt. 80% gray When printing presentations, use the handout option to avoid printing a black background.
- Ask – how would you handle these situations/questions? Have you dealt with these issues before?
- What could we have done differently? What would you do?
- So what does this have to do with Social Media? The same Ninja training principles apply when talking to customers online in Social Media.