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Personal Electronics
   & the Library
      Computers in Libraries 2012


               Jason Griffey
 Head of Library Information Technology
 University of Tennessee at Chattanooga
Part the First

•   Introduction
    • What do we want from this?
    • What sorts of problems are we trying
      to solve?
•   Why gadgets?
Part the Second


•   Petting zoo!
•   Why devices are ultimately not important
•   Why devices are ultimately very important
Part the Third

•   Legal issues
•   How we do it
•   Fixing your problems
•   Answering your questions
•   Fixing your questions
•   Answering your problems
Part the First

•   Introduction
    • What do we want from this?
    • What sorts of problems are we trying
      to solve?
•   Why gadgets?
Why Gadgets?
personal electronics are
       personal
“When we were an
agrarian nation, all cars
    were trucks. But as
  people moved more
         towards urban
centers, people started
      to get into cars.”
What does a Post-PC world
look like?
single-purpose devices
multi-purpose devices
numbers
In 2008, Apple sold more iPhones than
                in 2007.
    In 2009, they sold more than in
        2007 & 2008 combined
  In 2010, they sold more than 2007,
        2008, & 2009 combined
 In 2011, they sold more than 2007, 2008,
          2009, & 2010 combined.
55.28 million iPads sold
http://royal.pingdom.com/2011/04/20/ipad-used-more-than-
                     linux-computers/
18%     Visitors to the UTC
     428,032          Library

1,973,612
82%


                Gate Count
                Website Visits, excluding i
0.24%
     2.89%
         18.25%         Type of Device on
                        Campus Network
39.31%


             39.32%
                      Macintosh OSes
                      Windows OSes
                      Mobile Devices
                      Game Consoles
                      Other (Mostly Linux)
3000




                                                                              2173
                                                                                           2250




                                                                       839                 1500



                                                          770
                                                        695
                                   69
                                                                                       750


                                              393
               5



                                                                              iPhoto
                                 41

                                                                iPod
                                                                       iPad
                                                        Droid
ChromeOS
           windowsCE
                       HPWebOS
                                 KindleFire                                            0
                                              Android
                                                                       iPad
65.4%
Part the Second


•   Petting zoo
•   Why devices are ultimately not important
•   Why devices are ultimately very important
operating systems
        vs
     devices
Massive
Confusion




            Photo by lrargerich - http://flic.kr/p/5xKLff
iOS
Android
Windows 8
iOS devices
Photo by blakespot - http://flic.kr/p/8gQqT8
iPhone
First iOS device
    Camera
       GPS
    3G data




                   Photo by Yutaka Tsutano - http://flic.kr/p/8d4Xtj
iPod Touch
Newest model has camera
       No GPS
       Wifi Data




                          Photo by philcampbell - http://flic.kr/p/8Hya1Y
iPad
   Models: wifi, 3G, LTE
       Has camera
3G & LTE versions have GPS




                             Photo by milijonar - http://flic.kr/p/9tC58i
Android devices
Photo by andrewasmith - http://flic.kr/p/9hHxwf
http://www.google.com/phone
http://en.wikipedia.org/wiki/
 List_of_Android_devices
Windows 8
Photo by geoffeg - http://flic.kr/p/gvMnZ
managing iOS
iTunes
Apple Configurator
http://www.apple.com/support/iphone/enterprise/
http://www.apple.com/iphone/business/integration/
managing android
http://googleenterprise.blogspot.com/2010/10/bring-
       your-phone-to-work-day-managing.html
http://googleenterprise.blogspot.com/2011/04/
    putting-android-to-work-for-your.html
eReaders & More
eInk
Photo by bfishadow - http://flic.kr/p/5ZyXJj
Photo by pt - http://flic.kr/p/5k4mos
types, differences,
    decisions
Photo by libraryman - http://flic.kr/p/8GvC54
Kindle
         Photo by 3water - http://flic.kr/p/8FrYS4
Nook
       Photo by AMDavidson - http://flic.kr/p/7x1ZjG
Sony Readers
Why Kindle Wins
Ubiquity & Invisiblity
                         Photo by oskay - http://flic.kr/p/6hFCmJ
Part the Third

•   Legal issues
•   How we do it
•   Fixing your problems
•   Answering your questions
•   Fixing your questions
•   Answering your problems
File Protection
Digital Rights Management
or, digital restrictions management
                                      Photo by YayAdrian - http://flic.kr/p/orL2P
What kind of road?
Adobe DRM
Most common




              Photo by ~Brenda-Starr~ - http://flic.kr/p/87qutk
Apple
Fairplay
from iTunes
music, video, now...




                       Photo by Ravages - http://flic.kr/p/6piQ35
Amazon
DRM
Every platform




                 Photo by Darwin Bell - http://flic.kr/p/FeebY
Matrix of possibilities



 http://en.wikipedia.org/wiki/
 Comparison_of_e-book_formats
licenses
IANAL
IANYAL
this is not legal advice
1. Digital Content
                                  kindle
Use of Digital Content. Upon your download of Digital Content and payment of
any applicable fees (including applicable taxes), the Content Provider grants you a
non-exclusive right to view, use, and display such Digital Content an unlimited
number of times, solely on the Kindle or a Reading Application or as otherwise
permitted as part of the Service, solely on the number of Kindles or Other Devices
specified in the Kindle Store, and solely for your personal, non-commercial use.
Unless otherwise specified, Digital Content is licensed, not sold, to you by the
Content Provider. The Content Provider may include additional terms for use within
its Digital Content. Those terms will also apply, but this Agreement will govern in
the event of a conflict. Some Digital Content, such as Periodicals, may not be
available to you through Reading Applications.

Limitations. Unless specifically indicated otherwise, you may not sell, rent, lease,
distribute, broadcast, sublicense, or otherwise assign any rights to the Digital
Content or any portion of it to any third party, and you may not remove or modify
any proprietary notices or labels on the Digital Content. In addition, you may not
bypass, modify, defeat, or circumvent security features that protect the Digital
Content.
1. Digital Content
                                  kindle
Use of Digital Content. Upon your download of Digital Content and payment of
any applicable fees (including applicable taxes), the Content Provider grants you
a non-exclusive right to view, use, and display such Digital Content an
unlimited number of times, solely on the Kindle or a Reading Application or
as otherwise permitted as part of the Service, solely on the number of
Kindles or Other Devices specified in the Kindle Store, and solely for your
personal, non-commercial use. Unless otherwise specified, Digital Content
is licensed, not sold, to you by the Content Provider. The Content Provider
may include additional terms for use within its Digital Content. Those terms will also
apply, but this Agreement will govern in the event of a conflict. Some Digital
Content, such as Periodicals, may not be available to you through Reading
Applications.
Limitations. Unless specifically indicated otherwise, you may not sell, rent,
lease, distribute, broadcast, sublicense, or otherwise assign any rights to
the Digital Content or any portion of it to any third party, and you may not
remove or modify any proprietary notices or labels on the Digital Content. In
addition, you may not bypass, modify, defeat, or circumvent security features that
protect the Digital Content.
kindle
No Reverse Engineering, Decompilation, Disassembly, or
Circumvention. You may not modify, reverse engineer,
decompile, or disassemble the Kindle or the Software, whether
in whole or in part, create any derivative works from or of the
Software, or bypass, modify, defeat, or tamper with or
circumvent any of the functions or protections of the Kindle or
Software or any mechanisms operatively linked to the
Software, for example, by augmenting or substituting any
digital rights management functionality of the Kindle or
Software.
kindle
Information Received. The Software will provide Amazon
with data about your Kindle and its interaction with the Service
(such as available memory, up-time, log files, and signal
strength). The Software will also provide Amazon with
information related to the Digital Content on your Kindle and
Other Devices and your use of it (such as last page read and
content archiving). Annotations, bookmarks, notes, highlights,
or similar markings you make using your Kindle or Reading
Application and other information you provide may be stored
on servers that are located outside the country in which you
live. Any information we receive is subject to the Amazon.com
privacy notice located at www.amazon.com/privacy.
kindle


Changes to Service. We may modify, suspend, or discontinue
the Service, in whole or in part, at any time.
nook
3. Prohibited Conduct. In your use of your nook or the
Service, you may not: (i) transfer the Digital Content from
one electronic reading device to another without maintaining
the applicable digital rights management solution for that
Digital Content; (ii) infringe, violate, or interfere with any
patent, trademark, trade secret, copyright, right of publicity or
any other right of any party; (iii) violate any law, rule or
regulation, including, without limitation, U.S. export control
laws; (iv) copy, transfer, sublicense, assign, rent, lease,
lend, resell or in any way transfer any rights to, all or
any portion of the Digital Content to any third party,
except in connection with the normal use of the lending
feature available through the Service, or as expressly
permitted by the Terms of Use or applicable third-party
license agreement;
nook
3. Prohibited Conduct. In your use of your nook or the
Service, you may not: (i) transfer the Digital Content from
one electronic reading device to another without maintaining
the applicable digital rights management solution for that
Digital Content; (ii) infringe, violate, or interfere with any
patent, trademark, trade secret, copyright, right of publicity or
any other right of any party; (iii) violate any law, rule or
regulation, including, without limitation, U.S. export control
laws; (iv) copy, transfer, sublicense, assign, rent, lease,
lend, resell or in any way transfer any rights to, all or
any portion of the Digital Content to any third party,
except in connection with the normal use of the lending
feature available through the Service, or as expressly
permitted by the Terms of Use or applicable third-party
license agreement;
google books
Use of Digital Content. Following payment of the applicable fees for an item of Digital
Content, for as long as Google and the applicable copyright holder have rights to
provide you that Digital Content, Google gives you the non-exclusive right to
download, subject to the restrictions set forth herein, copies of the applicable Digital
Content to your Devices, and to view, use, and display such Digital Content an
unlimited number of times on your Devices or as otherwise authorized by Google as
part of the Service for your personal, non-commercial use. If Google or the
applicable copyright holder loses the rights to provide you any Digital Content, Google
will cease serving such Digital Content to you and you may lose the ability to use
such Digital Content. For certain Digital Content, Google may be acting as an agent of
the copyright holder (and its agents) in providing such Digital Content to you under
the Terms of Service. You acknowledge that such copyright holder (and its agents)
shall be the seller(s) of such Digital Content to you under the Terms of Service.
Select, copy and paste functions may be available for some Digital Content, and you
must use these features within the prescribed limits and only for personal non-
commercial purposes.
google books
Use of Digital Content. Following payment of the applicable fees for an item of Digital
Content, for as long as Google and the applicable copyright holder have rights to
provide you that Digital Content, Google gives you the non-exclusive right to
download, subject to the restrictions set forth herein, copies of the applicable Digital
Content to your Devices, and to view, use, and display such Digital Content an
unlimited number of times on your Devices or as otherwise authorized by Google as
part of the Service for your personal, non-commercial use. If Google or the
applicable copyright holder loses the rights to provide you any Digital Content, Google
will cease serving such Digital Content to you and you may lose the ability to use
such Digital Content. For certain Digital Content, Google may be acting as an agent of
the copyright holder (and its agents) in providing such Digital Content to you under
the Terms of Service. You acknowledge that such copyright holder (and its agents)
shall be the seller(s) of such Digital Content to you under the Terms of Service.
Select, copy and paste functions may be available for some Digital Content, and you
must use these features within the prescribed limits and only for personal non-
commercial purposes.
google books

Restrictions. You may not sell, rent, lease, distribute, broadcast,
transfer, or assign your rights to the Digital Content or any portion of it
to any third party except as expressly permitted by Google. Provided,
however, that nothing in the Terms of Service shall prohibit any uses of
Digital Content that would otherwise be permitted under the United
States Copyright Act.
Decisions to Make
circulation & policy

• How long is circ period?
• Insurance & Patron indemnity
• Filtering content for minors?
• Other issues?
management questions

• Preloading content
• Wiping personal data at check-in
• Who manages?
• Legal issues with apps/content
what we did
feedbooks
gutenberg
calibre
cataloging and
representation
assumptions

• findable by title/author
• minimizing future edits
• obvious in catalog
how we did it

Bibliographic entry = Generic (eReader)
Added titles/authors = findable via search
       Item = individual eReaders
Summary

•   Gadgets are important for Services
•   OS is important for Management
•   Play before you Buy
•   Have a plan
Jason Griffey
 Email: griffey@gmail.com
 Site: jasongriffey.net
 gVoice: 423-443-4770
 Twitter: @griffey
 Other: Perpetual Beta
        ALA TechSource


                                 Head of Library Information Technology
 http://pinboard.in/u:griffey/   University of Tennessee at Chattanooga

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Personal Electronics & the Library

  • 1. Personal Electronics & the Library Computers in Libraries 2012 Jason Griffey Head of Library Information Technology University of Tennessee at Chattanooga
  • 2. Part the First • Introduction • What do we want from this? • What sorts of problems are we trying to solve? • Why gadgets?
  • 3. Part the Second • Petting zoo! • Why devices are ultimately not important • Why devices are ultimately very important
  • 4. Part the Third • Legal issues • How we do it • Fixing your problems • Answering your questions • Fixing your questions • Answering your problems
  • 5. Part the First • Introduction • What do we want from this? • What sorts of problems are we trying to solve? • Why gadgets?
  • 8. “When we were an agrarian nation, all cars were trucks. But as people moved more towards urban centers, people started to get into cars.”
  • 9. What does a Post-PC world look like?
  • 10.
  • 12.
  • 13.
  • 15.
  • 16.
  • 18. In 2008, Apple sold more iPhones than in 2007. In 2009, they sold more than in 2007 & 2008 combined In 2010, they sold more than 2007, 2008, & 2009 combined In 2011, they sold more than 2007, 2008, 2009, & 2010 combined.
  • 20.
  • 21.
  • 22.
  • 23.
  • 25. 18% Visitors to the UTC 428,032 Library 1,973,612 82% Gate Count Website Visits, excluding i
  • 26. 0.24% 2.89% 18.25% Type of Device on Campus Network 39.31% 39.32% Macintosh OSes Windows OSes Mobile Devices Game Consoles Other (Mostly Linux)
  • 27. 3000 2173 2250 839 1500 770 695 69 750 393 5 iPhoto 41 iPod iPad Droid ChromeOS windowsCE HPWebOS KindleFire 0 Android iPad
  • 28. 65.4%
  • 29. Part the Second • Petting zoo • Why devices are ultimately not important • Why devices are ultimately very important
  • 30. operating systems vs devices
  • 31. Massive Confusion Photo by lrargerich - http://flic.kr/p/5xKLff
  • 32. iOS
  • 36. Photo by blakespot - http://flic.kr/p/8gQqT8
  • 37. iPhone First iOS device Camera GPS 3G data Photo by Yutaka Tsutano - http://flic.kr/p/8d4Xtj
  • 38. iPod Touch Newest model has camera No GPS Wifi Data Photo by philcampbell - http://flic.kr/p/8Hya1Y
  • 39. iPad Models: wifi, 3G, LTE Has camera 3G & LTE versions have GPS Photo by milijonar - http://flic.kr/p/9tC58i
  • 41. Photo by andrewasmith - http://flic.kr/p/9hHxwf
  • 42.
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  • 52. Photo by geoffeg - http://flic.kr/p/gvMnZ
  • 59. http://googleenterprise.blogspot.com/2010/10/bring- your-phone-to-work-day-managing.html
  • 60. http://googleenterprise.blogspot.com/2011/04/ putting-android-to-work-for-your.html
  • 62. eInk
  • 63. Photo by bfishadow - http://flic.kr/p/5ZyXJj
  • 64. Photo by pt - http://flic.kr/p/5k4mos
  • 65. types, differences, decisions
  • 66. Photo by libraryman - http://flic.kr/p/8GvC54
  • 67. Kindle Photo by 3water - http://flic.kr/p/8FrYS4
  • 68. Nook Photo by AMDavidson - http://flic.kr/p/7x1ZjG
  • 70. Why Kindle Wins Ubiquity & Invisiblity Photo by oskay - http://flic.kr/p/6hFCmJ
  • 71. Part the Third • Legal issues • How we do it • Fixing your problems • Answering your questions • Fixing your questions • Answering your problems
  • 73. Digital Rights Management or, digital restrictions management Photo by YayAdrian - http://flic.kr/p/orL2P
  • 74. What kind of road?
  • 75. Adobe DRM Most common Photo by ~Brenda-Starr~ - http://flic.kr/p/87qutk
  • 76. Apple Fairplay from iTunes music, video, now... Photo by Ravages - http://flic.kr/p/6piQ35
  • 77. Amazon DRM Every platform Photo by Darwin Bell - http://flic.kr/p/FeebY
  • 78. Matrix of possibilities http://en.wikipedia.org/wiki/ Comparison_of_e-book_formats
  • 80. IANAL
  • 82. this is not legal advice
  • 83. 1. Digital Content kindle Use of Digital Content. Upon your download of Digital Content and payment of any applicable fees (including applicable taxes), the Content Provider grants you a non-exclusive right to view, use, and display such Digital Content an unlimited number of times, solely on the Kindle or a Reading Application or as otherwise permitted as part of the Service, solely on the number of Kindles or Other Devices specified in the Kindle Store, and solely for your personal, non-commercial use. Unless otherwise specified, Digital Content is licensed, not sold, to you by the Content Provider. The Content Provider may include additional terms for use within its Digital Content. Those terms will also apply, but this Agreement will govern in the event of a conflict. Some Digital Content, such as Periodicals, may not be available to you through Reading Applications. Limitations. Unless specifically indicated otherwise, you may not sell, rent, lease, distribute, broadcast, sublicense, or otherwise assign any rights to the Digital Content or any portion of it to any third party, and you may not remove or modify any proprietary notices or labels on the Digital Content. In addition, you may not bypass, modify, defeat, or circumvent security features that protect the Digital Content.
  • 84. 1. Digital Content kindle Use of Digital Content. Upon your download of Digital Content and payment of any applicable fees (including applicable taxes), the Content Provider grants you a non-exclusive right to view, use, and display such Digital Content an unlimited number of times, solely on the Kindle or a Reading Application or as otherwise permitted as part of the Service, solely on the number of Kindles or Other Devices specified in the Kindle Store, and solely for your personal, non-commercial use. Unless otherwise specified, Digital Content is licensed, not sold, to you by the Content Provider. The Content Provider may include additional terms for use within its Digital Content. Those terms will also apply, but this Agreement will govern in the event of a conflict. Some Digital Content, such as Periodicals, may not be available to you through Reading Applications. Limitations. Unless specifically indicated otherwise, you may not sell, rent, lease, distribute, broadcast, sublicense, or otherwise assign any rights to the Digital Content or any portion of it to any third party, and you may not remove or modify any proprietary notices or labels on the Digital Content. In addition, you may not bypass, modify, defeat, or circumvent security features that protect the Digital Content.
  • 85. kindle No Reverse Engineering, Decompilation, Disassembly, or Circumvention. You may not modify, reverse engineer, decompile, or disassemble the Kindle or the Software, whether in whole or in part, create any derivative works from or of the Software, or bypass, modify, defeat, or tamper with or circumvent any of the functions or protections of the Kindle or Software or any mechanisms operatively linked to the Software, for example, by augmenting or substituting any digital rights management functionality of the Kindle or Software.
  • 86. kindle Information Received. The Software will provide Amazon with data about your Kindle and its interaction with the Service (such as available memory, up-time, log files, and signal strength). The Software will also provide Amazon with information related to the Digital Content on your Kindle and Other Devices and your use of it (such as last page read and content archiving). Annotations, bookmarks, notes, highlights, or similar markings you make using your Kindle or Reading Application and other information you provide may be stored on servers that are located outside the country in which you live. Any information we receive is subject to the Amazon.com privacy notice located at www.amazon.com/privacy.
  • 87. kindle Changes to Service. We may modify, suspend, or discontinue the Service, in whole or in part, at any time.
  • 88. nook 3. Prohibited Conduct. In your use of your nook or the Service, you may not: (i) transfer the Digital Content from one electronic reading device to another without maintaining the applicable digital rights management solution for that Digital Content; (ii) infringe, violate, or interfere with any patent, trademark, trade secret, copyright, right of publicity or any other right of any party; (iii) violate any law, rule or regulation, including, without limitation, U.S. export control laws; (iv) copy, transfer, sublicense, assign, rent, lease, lend, resell or in any way transfer any rights to, all or any portion of the Digital Content to any third party, except in connection with the normal use of the lending feature available through the Service, or as expressly permitted by the Terms of Use or applicable third-party license agreement;
  • 89. nook 3. Prohibited Conduct. In your use of your nook or the Service, you may not: (i) transfer the Digital Content from one electronic reading device to another without maintaining the applicable digital rights management solution for that Digital Content; (ii) infringe, violate, or interfere with any patent, trademark, trade secret, copyright, right of publicity or any other right of any party; (iii) violate any law, rule or regulation, including, without limitation, U.S. export control laws; (iv) copy, transfer, sublicense, assign, rent, lease, lend, resell or in any way transfer any rights to, all or any portion of the Digital Content to any third party, except in connection with the normal use of the lending feature available through the Service, or as expressly permitted by the Terms of Use or applicable third-party license agreement;
  • 90. google books Use of Digital Content. Following payment of the applicable fees for an item of Digital Content, for as long as Google and the applicable copyright holder have rights to provide you that Digital Content, Google gives you the non-exclusive right to download, subject to the restrictions set forth herein, copies of the applicable Digital Content to your Devices, and to view, use, and display such Digital Content an unlimited number of times on your Devices or as otherwise authorized by Google as part of the Service for your personal, non-commercial use. If Google or the applicable copyright holder loses the rights to provide you any Digital Content, Google will cease serving such Digital Content to you and you may lose the ability to use such Digital Content. For certain Digital Content, Google may be acting as an agent of the copyright holder (and its agents) in providing such Digital Content to you under the Terms of Service. You acknowledge that such copyright holder (and its agents) shall be the seller(s) of such Digital Content to you under the Terms of Service. Select, copy and paste functions may be available for some Digital Content, and you must use these features within the prescribed limits and only for personal non- commercial purposes.
  • 91. google books Use of Digital Content. Following payment of the applicable fees for an item of Digital Content, for as long as Google and the applicable copyright holder have rights to provide you that Digital Content, Google gives you the non-exclusive right to download, subject to the restrictions set forth herein, copies of the applicable Digital Content to your Devices, and to view, use, and display such Digital Content an unlimited number of times on your Devices or as otherwise authorized by Google as part of the Service for your personal, non-commercial use. If Google or the applicable copyright holder loses the rights to provide you any Digital Content, Google will cease serving such Digital Content to you and you may lose the ability to use such Digital Content. For certain Digital Content, Google may be acting as an agent of the copyright holder (and its agents) in providing such Digital Content to you under the Terms of Service. You acknowledge that such copyright holder (and its agents) shall be the seller(s) of such Digital Content to you under the Terms of Service. Select, copy and paste functions may be available for some Digital Content, and you must use these features within the prescribed limits and only for personal non- commercial purposes.
  • 92. google books Restrictions. You may not sell, rent, lease, distribute, broadcast, transfer, or assign your rights to the Digital Content or any portion of it to any third party except as expressly permitted by Google. Provided, however, that nothing in the Terms of Service shall prohibit any uses of Digital Content that would otherwise be permitted under the United States Copyright Act.
  • 94. circulation & policy • How long is circ period? • Insurance & Patron indemnity • Filtering content for minors? • Other issues?
  • 95. management questions • Preloading content • Wiping personal data at check-in • Who manages? • Legal issues with apps/content
  • 101. assumptions • findable by title/author • minimizing future edits • obvious in catalog
  • 102. how we did it Bibliographic entry = Generic (eReader) Added titles/authors = findable via search Item = individual eReaders
  • 103.
  • 104. Summary • Gadgets are important for Services • OS is important for Management • Play before you Buy • Have a plan
  • 105. Jason Griffey Email: griffey@gmail.com Site: jasongriffey.net gVoice: 423-443-4770 Twitter: @griffey Other: Perpetual Beta ALA TechSource Head of Library Information Technology http://pinboard.in/u:griffey/ University of Tennessee at Chattanooga