EGOV RUSSIA UPDATE 2012

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СТВУ ЭКСПЕР

The e-Government
of the Russian Federation

П РА В И Т Е Л Ь С Т
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The E-Government of the Russian Federation

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Presence of the e-Government in a network consists, generally
in, available web-page. There can be references on sait of
The government provides more detailed information regarding national The purpose – accomplishment of the public needs Device - realization of completely remote collaboration between
policy and national administration. There are references on archival informa- in reduction of temporary and financial charges on
the ministries or Department of education, Board of Health, citizens and authority under the assignation of government services
tion (for example, documents, forms, reports, laws and norms, bulletins), realization of necessary information transactions
Department of Social safety net, Department of Labour and and municipal services on basis of electronic document flow with
which are easily available for citizens. Websites are multilingual, have
Department of Finance. The most part of information is static,
sections «question-answer»,feedback forms and audio/video capability. individual resident and juridical personality with using modern information-secure technologies
and interactivity with citizens is low. the authority

The Website The Website Extranet Call process- Exchange Instruments
ing center of messages of collaboration Expected practical result - radical cut-back of turns of citizens on
getting numerous paper record and inquiries, and also connected
The purposes of the e-Government with this corrupt practices
G2C G2B G2G G2C G2B G2G

2 Communication
1 Information services services
The basic applied elements
Stages of Unbeatable
4 stage of e-Government e-Government
e-Government Realisation of remote collaboration between citizens and the
authority

3 Transactional services 4 Electronic
c Maintenance of the restricted access of citizens for information
appendices

G2C G2B G2G Necessary Transition to the paperless office in departments
G2C G2B G2G
transformations:

The electronic tender The electronic public The electronic The electronic reg- Transparency of the ascertained performance indicators of the state
health service taxes istration
The eclectronic
signature Perfection of the statutory conditions
Online education The electronic The electronic law
purchases Information support of the activity of public authorities
Change of the educative priorities
The electronic The electronic
The electronic Identification
forms
documents
New principles of formation and budget expenditure
It is considered the most perfect level of e-Government.
The government starts to be transformed by introduction of bilateral contact
The government turns into the institute, corresponding with
between government and citizens. Interaction includes such possibilities
the needs of citizens by path of development of complex Occurence of the environmental quality benchmark
as payment of taxes, claims for obtaining identity card, certificate of Redistribution of the priority competence zones of the govern-
infrastructure, when electronic services and electronic de-
birth, passports and licence renewal, and also other interactions of G2C, ment institutions and social structure
cisions connect in the most imperceptible way the offices
and allows for citizens to have an access to these services circuit-wise
against each other. Web services 2.0 and other interactive
24/7 (twenty-four-hour, daily). All operations occur in an interactive mode.. Change of accents in economy
tools are actively used .
New community values

2 Author – Sergey Yurkevich Chief of the Expert center of e-Government and Information society 3

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Continuity and quality of the government Solidarity and cooperation between the government
service, institutions , 1 billion of sick leave certificates, transferred through all-in- On-line payment of penalties
one card.
Calculation of the arbitrary assessment
10 million of remote tax declarations in 2010, an access information about quantity of the remained points
Using of the available facilities на взаимных началах to the personal account with 3-year old history of the tax
The citizen’s user is in the limelight territorial in the driving licence
( infrastructure, resources and tools ), experience and documents
electronic administration, On-line modeling of financial matters
knowledge – are common heritage
Information about one in three movement is brought on An opportunity for on-line recovery of claims for
a web sait about the adress changing administration
Observance of the principles of free stress for each
Equality of access to all providing services,
organization .

There are about 60 new services for
By implementation of the individuals:
Efficiency of electronic administration Desirable criteria from european e-Government in 2010 France saved
experience of designing elements of 10 billion euro
e-Government: For organizations:

1. The reporting and income tax payment. on-line declaration about valued-added tax
2. Administrative charges (the statement, the
Results of work of the France (10 million transactions a year)
notification, payment). International e-Government in 2010 export declaration
(more than 1 million transactions)
3 Valued-added tax (the statement, the
notification, payment). practices of formation an opportunity of sending the application for par-
ticipation in the government contract
4. Electronic registration of the start-up
company, or liquidation of the current. of the e-Government Some facts
an opportunity for on-line request for getting
government subsidy
5. Supplying information in statistical
service.
6. Licenses for import/export.
7. Permissions in the line of environmental At the expense of liquidation paper notification by post
service. 20 base class of electronic services The internal revenue service of Korea annually saves up to 146 Course of the creation 1 million account of users
8. Opportunity management of state million $, and taxpayers up to 300 million $ on the individualized portal for an opportunity
purchase contract.
European Commission Directive 2003/98/ЕС of the on-line compellation to the administrative
authorities : www.mon.service-public.fr

The government of Germany, united all state standards and Further development of a mobile telephony in
governments into unified document called SAGA connection with requirement of access to mobile
Business For citizens services
Departure of SMS for the (about readiness of the
In 2008 the government of Canada GCPedia, as a way of identity card / passport in the Mayor’s Office)
7. The statement about building permission. exchange the cooperative knowledge base among officials
1.Tax return and discharge the income tax. An opportunity of payment the place on parking by
8. File a police report. over all country. GCPedia «starts destroy walls between dint of mobile phone (micro payment)
2. Поиск работы.
9 Consumer services of public libraries. departments»
3. Act of civil status. An opportunity of confirmation the correct filling of
10. Filing in educational institutes.
4. The statement for social care. tax declaration by phone
11. Reporting about residence change.
5. Individual filling out. The European economy can save over 50 billion. euro Development of Internet on-line application on
12. Registration to the hospital or for being at by the introduction of the electronic system of payment
6. Auto-registration. Iphone and Android
a doctor. document


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Increasing of the international rating of
tasks of the e-Government Russia on a level of development of the
e-Government
in Russia

Interaction with the international experts, providing
Plan implementation of transition to the actual and full information for ratings
rendering of services in electronic form

Formation of the united entrusted area in the
territory of the Russian Federation
Realization of federal, regional and municipal
services in accordance with periods of
plan’s transition

An opportunity of using for all government services
one and only digimatic signature by citizens
Offering an access of the e-government for
citizens
Exception of necessity for providing
superfluous documents from citizens under the
government service

Development of functionality of a portal of govern-
ment service, development of the mobility, develop-
ment the centers of the public domain, centers of the
telephone support, development of promoting of the Ensuring electronic exchange of information
e-Government among citizens and business between depertments


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Scheme for implementation e-Government in Russia

Inter-agency task force of Council Government commission regarding Sub-Committee
the regional development

Presidential Council of
President of Government commission for implementation of
information and communications technologies in

the Russian
development Information society
in the Russian Federation Council of the regional governance and Cumpulsory medical insurance

informatization
Modernization commission Federation Government commission of carrying
out administrative reform

Unified operator of the e-Government
JSC «Rostelecom»
State Council Vice prime minister –
The Chairman of Government Chief of Staff of
Kremlin Chief of Staff of the Russian government of the the Russian Federation
Federation Russian Federation Ministry of Telecom and RF Government Office
Mass Communications in Department of the IT technologies and
Presidential Administration of the Russian Federation communication in the Government
the Russian Federation of the Russian Federation
Economic Department of the e-Government
Development Ministry of Department of state administration, regional
development and local government in the
the Russian Federation Government of the Russian Federation
Department of formation and
Department of the government development of the information society
Regulatory legal act control in economy
Department of the project JSC «All-in-one card»
Methodological management (All-in-one card)
materials
МУ

Constituent entity
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Commission
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Expert center of e-Government and
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of the Russian
МАЦИОНН

Information society
ЕНТР

Infrastructure and off-the shelf Federation
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changeover from administrative reform to the e-Government through the example of constituent entity of the Russian federation

All drafts of regulations take place in open access for independ- Examination of regulations in according with the FL „„federal budget - 102,5 MIO. RUR. „„federal budget - 10,0 MIO. RUR
ent examination „„regional budget - 182,0 MIO. RUR „„regional budget - 103,8 MIO. RUR.;
№ 210 realises the Civil Service Department of staff „„municipal budget - 47,1 MIO. RUR „„municipal budget - 4,3 MIO. RUR.
management of the Region

in 2006 - 2010 in 2011
Reference of the timeliness in mode on-line moni-
Administrative reform toring system works www.gosservice.region48.ru.
In total 449,7 MIO RUR were allocated from budgets „„services in all spheres of activity
„„services of the teacher in the nursery
of all levels for realization of actions of administra-
in the Lipetsk Region Emphasis on anti-corruption element
tive reform in the Lipetsk Region in 2006 - 2011
„„medical services
„„services of the psychologist
„„services for registration of railway and air tickets.
„„check of taxes payable and penalties of STSI.
Opening of three Multifunctional Centers is planned for December „„access of the visitors of multifunctional center to the search system
2011, the remained Multifunctional Centers will begin their work at «Wait for me»
Regulations serve for citizen of the the beginning of 2012. „„Pilot mode of rendering elecrtonic municipal services for countryman
instruction on receipt of the government
Second stage of administrative reform in services In a completion stage there is a creation of six Multifunctional centers
in the remained municipal corporation (in Yeletsk city, Zadonsk city,in
2006 -2008 - preparation for the formation the Terbunskoe, Hlevenskoe, Krasninskoe, Leo-Tolstoyan provinces)
In each multifunctional center is provided from 180
to 450 demanded of the governmental, municipal and
of the e-Government in the Russian additional services, and their list will extend.
In the municipal regions of Yeletsk, of Lebedyansk, of Lipetsk, of
Federation Regulations Volovskoe, of Dryazninskii, of Dobrovskiy, of Dobrinskiy, of Stanovlyan-
skoe, of Dolgorukovskoe, of Usmansk, of Chaplyginskoe, of Dankovskoe,
of Izmalkovskoe,and in Lipetsk city All Multifunctional centers are created as form of
municipal institutions, but they are acting at the
The administrative reform concept in the Russian There are 14 Multifunctional centers uniformof organizational and legal beginnings which
Federation in 2006 - 2010, approved by the order of the Administrative reform in the Lipetsk work in area: are formed a unified system of multifunctional center
Government of the Russian Federation from 25 October of the region.
2005. N 1789-r. Region Multifunctional center

Results of work of the multifunctional center:
Support and convenience service recipient
rulemaking of the government and municipal services (func-
tions);
In the Lipetsk Region actively used capacity of „„Portal of the system of multifunctional center of the Lipetsk Region „„reduction of terms of the receipt services
the administrative regulations in the rendering (www.mfc48.ru) „„reduction of the interdepartmental red-tape
„„interactive resources of a site management of civil service „„anti-corruption effect at the expense of absence of the direct
providing of the government and municipal services on th- of government services and acting government „„external monitoring, showed a high degree of satisfaction of citizens
functions interaction
eprinciple of «one window» based on multifunctional centers of quality of services in the Multifunctional center of the Lipetsk Region.
providing government and municipal services This indicator reaches 92%. „„disappearance of the demand for activity included in corruptive
„„The centralized system of processing telephone messages from scheme ofintermediaries
101 Administrative procedures are developed and citizens concerning rendering of services is organised in municipal „„minimization of expenses
approved of the providing government services and corporation of region.
providing of the information about government services, ren- There are 14 Сall-centers created on the basis of functional multi-
ƒƒ
fulfillment of state functions
dering in electronic form functional center.
There are 6 assistance centers created on the basis of unified moni-
ƒƒ Financing
10 administrative procedures as methods are
toring serviceof the area (city)
directed in the local government There is a work on development of uniform system of processing
ƒƒ
implementation of the results based management „„The administration of the region annually holds competitions on
compellation of citizens regarding the provision of services of the
governmental and municipal services in Multifunctional centers of budget allocation for support municipal corporation in creation of the
Only it is more than 800 administrative procedures the Lipetsk region. multifunctional centers.
optimization of the function of Government executive bodies are approved ay municipal level. „„The base is put for development of uniform system of the remote ƒƒ 2011 subsidies at a rate of 60,5 MIO RUR are allocated by results of
In
point of public access of the citizens to the governmental (municipal) competition from the regional budget for creation of the multifunctional
services. centers.
placement of the government and municipal order More than 20 regulations are developed and approved ƒƒ this time 50 information-payment terminals of system of multi-
At
functional already function. „„On the current maintenance of the functional multifunctional centers
on state control and 12 approximately regulations of ƒƒ terminals are planned to establish in all municipal corporation
Such the grant also goes annually to the local budgets.
fight corruption realization of the municipal control. of region till 2012. ƒƒ 2011 it adds up to 39,3 MIO. RUR.
In


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Authorities of
rendering service

Authorities of
Authorities of rendering rendering service
service
Authorities of
rendering service Unified portal
Regional system of interdepartmental

Certification authority
electronic interaction

Authorities of
rendering service Federal
System of
Interdepartmental
Electronic
Interaction

Authorities of
rendering service
Regional system of interdepart-
mental electronic interaction
Banks

Local government Information system of Federal
Regional segments of portal of Treasury
the government services


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Regional infrastructure Unified portal
of e-government

System of order
taking,information
system of rendering
service
Certification authority Branch system System of interdepartmental

Federal government

Secured path
Regional System of interdepartmental
Authorities of Authorities of Local
rendering service rendering service government

System of order taking, System of order taking, System of order
informational system of informational system of taking, informational
rendering service rendering service system of rendering
service
Regional segment of portal Method of acting the
of the government services restrict procedure


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Compliance of federal and regional segment

All-in-one Digimatic
card Citizens Legal entities signature

Federal Regional segment
segment Personal
computers
The centers of telephone
service Federal Mobile
Portal of government services devices

The centers of public Federal and Consolidated Register
access of government services Multifunctional
center
Field of the interdepart-
mental interaction

Information-
Information system of
Departmental IS payment gateway
the state government
(Federal authority and authority of constituents
territorial form of government) Consistent system of identity
and Compulsory medical
check and identification
insurance

Consistent system of normative-
reference information

Federal Affiliated Regional and municipal
departments Center JSC «Rostelecom» societies departments


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Transition to the electronic service

Access to the government services in electronic form

Authorization on
a portal of govern-
ment services
(username/password)

Access variants
Digimatic signature

All-in-one card

Mobile devices

2 2

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Possibilities of access for citizens The Federal portal of government
services in Russia epgu.gosuslugi.ru
Transition to electronic service Consistent portal of
government services

Should be presented
74 services
from 20 priority
Categories
designated by government edict
of the Russian Federation
from 17.12.2009 of. № 1993-R.

It is carried out Levels
in 5 stages
Portal start - on December 15, 2009
granting
1 Stage Information about service is placed on a services
On April 1st 2010 the registration of users is begun in a private office
portal of government services. Till December 1st
2010.
2 Stage From portal of government services it is Federal
possible to download the form of an application on Average monthly visit of Portal: . . . . . . . . . . . more than 7 million persons
obtainment of services. Till January 1st 2011. Activated a private office: . . . . . . . . . . . . . . . more than 1 million persons
Regional
3 Stage On the portal of government services it is
possible to send an application on obtainment of (municipal) On the Portal are placed 20 676 services, among them:
service. August 2011 - July 2012. Federal services: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 935
4 Stage On the portal of government services it Regional services: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 815
is possible to keep a close watch on progress Budgetary
Municipal services: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 911
of implementing in the making on application. Other services: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
January 2012 - January 2013.
In electronic form are provided 240 services, among them:
5 Stage Government service is provided in Federal services: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
electronic виде. August 2012 - January 2014. Regional services: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121


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All-in-one card of the citizen

The most significant services
All-in-one card of the citizen
Универсальная электронная карта гражданина обеспечивает:
All-in-one card

Public health services
Using for identification of the citizen
„Использование для идентификации
•„
(«the identification appendix»)
гражданина («идентификационное Distant recording to the doctor, replacement of the Compulsory Medical Insurance policy and etc.
zz
(a card - the Cumpulsory Medical Insurance policy)
приложение»)
„„ Access to the receiving of government and
• Доступ к получению Services of pension insurance
municipal services («federal» and «regional»
государственных и муниципальных
appendices in a part of the government Getting of the benefit approach, the choosing of the management company, the information on
zz
услуг («федеральные» и «региональные» a state of the account and etc. (a card - the policy of pension insurance)
services»)
приложения в части госуслуг) Transport services
„Функции платежной банковской («the
•„Functions of the payment bank card
Travel on municipal public transport, including a railway transport, in the long view - payment of
zz
bank appendix»)
карты («банковское приложение») parkings, and travel on paid road and etc.

•„Additional services of others organizations
„Дополнительные услуги иных Payment services
организаций (по выбору гражданина - and
(«for choice of the citizen - others federal
иные федеральные и региональные zz of an existing bank infrastructure (including payment of utilites, duties, penalties and etc.)
Use
regional appendices»)
приложения)
Education services

Filing of an application on entry in educational institution, school photo ID / student ID card and etc.
zz
2
Other state services

Payment of taxes, registration at place of residence, issuing a passport and etc.
zz

Services of other organizations

zz set of services is unlimited, including commercial services and etc.
The


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Digimatic signature Mobile applications

Government services and necessity of chip
certification in FSB (Digital signature)
Госуслуги и необходимость сертификации чипа в ФСБ (ЭЦП)
Госуслуги и необходимость сертификации чипа в ФСБ (ЭЦП)

Примеры простой ЭП (без (без
Examples услуг с простой ЭП
имеры услуг с of services with simple electronic
тификации в ФСБ):в ФСБ):
сертификации
signature (without sertification in FSB)
уплата of taxes;
„„Payment
лата налогов; налогов;
„„ of заявлений на получение социальной
подачаan на получение of the social care;
дача заявлений applications on gettingсоциальной
Filing
ощи; помощи; the personal papers (passport of a Russian citizen and
„„Issuing of
выдача личных документов
ыдача личных документов licence);
foreign travel passport, driving

сийский „ загран. и загран. паспорт, водительские
(российский паспорт, водительские
и
„ Proof of technical inspection;
ва); права);
„„Police statement;
техосмотр;
хосмотр; 5%
5%
заявление в милицию;
явление „ милицию; institutions;
в
„ Entering in education

ступление в учебные учебные заведения;
поступление в заведения;
„„Registration at place of residence;
гистрация поof a retirementместу жительства и benefit approach;
регистрация по
„„Award
месту жительстваgetting of the пребывания;
pension and
и пребывания;
тановление и начисление пенсий;пенсий;
установление и начисление Demand the simple electronic signature
услуги здравоохранения.
Public health services;
луги здравоохранения.
„„
Demand the qualified electronic signature
(Digital signature)
имеры с квалифицированной ЭП signature
Примерыwith qualified electronic ЭП
Examples с квалифицированной
Questionable (necessary an addition working
ЦП): (ЭЦП): signature)
(Digital out)
сдача налоговых деклараций;
сдача налоговых деклараций;
Exchange the management company (service of the Pension Fund of
„„ zzRegistration of the tax return;
the Russian Federation); регистрация автомобилей;
регистрация автомобилей;
 замена управляющей компании ПФР);
амена управляющей компании (услуга (услуга ПФР); zzRagistration of cars;
zz регистрацияstatistics гражданского
регистрацияvital актов act...
Registration of the актов гражданского
„ Registry of the the недвижимости и постановка на
„ регистрация real estate постановка на
егистрация недвижимости иand statement on the cadastral
registration;
состояния…
состояния…
кадастровый учет.
астровый учет.

8
8


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Possibilities of access for citizens

Consistent network of access to the e-Government

Video camera Loud-speaker
The touch screen
Microphone
The keyboard
Bill acceptor
The receiver of bank cards
The printer of documents
The scanner of documents
The cover lock of infomat
Check printer

It is connected 2 banks
5

2010 — 500 infomats
2015 — more than 100 thousand infomats
within the framework of universal telecom-
munication service
5

5

EGOV RUSSIA UPDATE 2012

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