Queuing,appointment,batch,clinic and hospital resource allocation system, application structure, rules.

1. CLINIC MANAGEMENT
SYSTEM
Proposed by Augmentis

2. Business Model
Second party relationship
Patients
Third party relationship
Patients

3. Manual Queuing System

4. ComputerAssisted Queuing System
• Book / reserve
• Queue
• Cancel / Finish
Timeallotmentlogic
Future enhancement possibilities

5. Process Flow
Book / reserve
By doctor /
time
availability
Queue
(option for)
cancel or finish

6. Application Flow
Register New? New patient
form
Retrieve
data
Yes
No
Book
appointment
Particular
doctor?
Day queue
Doctor
queue
Yes
No
Finish

7. Doctor queue
Doctor XYZ
22 September 2015
• 09.00 – 09.15 = Patient A
• 09.15 – 09.30 = Patient C
23 September 2015
• 09.30 – 09.45 = Patient B
Doctor QQQ
22 September 2015
• 09.00 – 09.15 = Patient D
• 09.30 – 09.45 = Patient E
23 September 2015
• 10.30 – 10.45 = Patient F

8. Day queue
22 September 2015
• 09.00 – 09.15 = Patient A with dr. XYZ
• 09.00 – 09.15 = Patient D with dr. QQQ
• 09.15 – 09.30 = Patient C with dr. XYZ
• 09.30 – 09.45 = Patient E with dr. QQQ
23 September 2015
• 09.30 – 09.45 = Patient B with dr. XYZ
• 10.30 – 10.45 = Patient F with dr. QQQ

9. Rules
• Pasien yg membatalkan, slot nya akan otomatis digantikan oleh pasien berikutnya
(dalam doctor queue)
• Pasien yg tidak membatalkan namun dipanggil 3x oleh suster namun belum muncul
maka slot nya akan turn satu langkah kebawah digantikan oleh pasien berikutnya,
segera setelah pasien berikutnya selesai, maka pasien yang belum muncul itu akan
dipanggil kembali, dst.