From 2011 CCCU Conference on Technology: Higher education websites are inherently complex; they serve multiple audiences with a variety of needs. By nature, they become hard to navigate and difficult for users to accomplish tasks. This session will demonstrate how Tyndale does usability testing and how we have used the data to impact decisions on both website design and information architecture. We will demonstrate simple and cost effective methods of usability testing, and examine how the data received from usability testing can have an impact on the success of your website.

6. What is Usability Testing? Watching people try to use what you’re creating/designing/building (or something you’ve already created/designed/built), with the intention of (a) making it easier for people to use or (b) proving that it is easy to use.

7. What is Usability Testing? Qualitative Test informal & unscientific

10. User Centered Design A Common Sense Approach to Web Usability » a must read for anyone creating websites (or software) for someone else to use http://go.tyndale.ca/dmmt

11. User Centered Design The Do-It-Yourself Guide to Finding and Fixing Usability Problems » focused on understanding and completing do-it-yourself usability tests http://go.tyndale.ca/rsme

13. BUY THE BOOK! http://go.tyndale.ca/rsme http://www.sensible.com

14. What does a UT look like? Watch & Learn

18. BUY THE BOOK! http://go.tyndale.ca/rsme http://www.sensible.com

19. I Need a Volunteer

20. You visited Tyndale for an academic conference and have since returned home. While at the conference you heard several faculty speak but one in particular caught your attention. You remember his first name – Richard, and that his book had something to do with 24 – the TV series. You would like him to speak at a conference you are running, but you need to find his full name and contact information, along with the full title of his book before you contact him. Go to www.tyndale.ca and locate this information without using search. The Scenario:

21. Questions? http://go.tyndale.ca/cccu