The slide for MakeNTU, which offers a short brief of YOCTOL's recent showcases, and YOCTOL's proprietary chatbot framework (Bottender), and natural language understanding engine (Understood). natural language understanding brief

1. 黃 韻 如 E s t e l l e H u a n g
快速建置聊天機器⼈人
Chatbot Building: Zero to One
YOCTOL INFO

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• 臺灣⼤大學經濟學系
• 優拓拓資訊 AI 訓練師
• 優拓拓資訊 Project Manager
• 全球集思論壇講師 / 評審
A B O U T M E
Estelle Huang
黃 韻 如

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A B O U T Y O C T O L
開發⾃自有框架聊天機器⼈人服務

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聊天機器⼈人
Chatbot
YOCTOL AI
網路路爬蟲
Web Crawler
⾃自然語意理理解
Natural Language
Understanding
推薦系統
Recommendation
Engine
核⼼心技術

5. 5
Chatbot
能做什什麼？
1 2 3 4
Bottender,
Understood
現場實作
Chatbot
建置三步驟
開發經驗談

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Chatbot 能做什什麼？

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Conversational UI
對話式使⽤用者介⾯面

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Chatbot Solutions
Chatbot 的多元應⽤用
選單式
決策樹
對話控制
流程
自然語意
理解
推播功能
個人化
多媒體回應
心理測驗
遊戲設計
社群互動
網路爬蟲
監測
展場導覽 會員註冊
個人化推薦
商品查詢
分享鼓勵
機制
對話管理
介面
瀏覽行為
追蹤
問卷調查
資料分析
視覺化
真人客服
切換

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Chatbot Solutions
IM bot 優勢：原⽣生的社群網絡

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Chatbot Solutions
IOT 應⽤用
• Slack 機器⼈人
• IOT 開關⾨門
• IOT 廣播裝置

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Chatbot 建置三步驟

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• 基於 Node.js 的程式框架
B o t t e n d e r . j s

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安 裝 教 學
/

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多 平 台 ⽀支 援

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伺 服 器

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雲 端 部 署

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資 料 庫 串串 接

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測 試

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Complete APIs for Multi-Platform

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現 已 開 源
https://github.com/Yoctol/bottender

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⾃自然語意理理解引擎：舉⼀一反三的能⼒力力 30

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Yoctol’s Chatbot Solution
NLU 模型訓練步驟
知識範圍界定
1 2 3
例例句句⽣生成意圖分類

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NLU 模型訓練
⼀一、知識範圍界定

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NLU 模型訓練
⼆二、意圖分類（Intent Classification）

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NLU 模型訓練
三、例例句句⽣生成（Utterance Generation）

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宣告利利率的定義為何？
什什麼叫做宣告利利率？
宣告利利率是指啥？
名詞
解釋
監督式學習非監督式學習
資料科學家建立
baseline model
AI 訓練師⽣生成
utterance
費⽤用要去哪裡繳？
請問付款⽅方式有哪些？
如何繳交保費？
繳費
⽅方式

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NLU 模型訓練
Understood：NLU 訓練平台（Pre-alpha）
建立 intents 編寫 utterance 按下 Train 按下 Predict

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Understood & Bottender
現場實作

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Intent 1. 商品購買
Yoctol’s Chatbot Solution
NLU Utterance 撰寫技巧
Utterance（例例句句）撰寫
• Intent 內句句型 / 詞彙 / 字數多樣性
• Intent 之間句句數平均
• Intent 之間知識範圍⼤大⼩小接近
• 結構設計
• 意涵接近 / 容易易搞混的 intents 可以合併
• 知識範圍過⼤大的 intent 可以拆解
Intent 2. 商品退換
• U1：商品有瑕疵可以退貨嗎？
• U2：買來來的產品有問題，想換新的
• U3：如何退換貨
• …
• U1：有賣⽜牛仔褲嗎？
• U2：我想找防⽔水外套
• U3：如何下單
• U4：怎麼付款 —> intent ‘付款⽅方式’

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Yoctol’s Chatbot Solution
免費開發⼯工具
Bottender
• Chatbot Framework
• 已開源，歡迎免費使⽤用
Understood
• MakeNTU 參參賽者免費帳號
• 03/27, 23:59 截⽌止申請

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At YOCTOL,
We AI Your Business by Bot.

44. Thanks for Your Attention!
Contact YOCTOL by service@yoctol.com