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Leadership is a Personal
Choice
Mirza Yawar Baig
Changing the world, one mind at a time
Work Experience:
 International Speaker, Trainer, Author, Coach, Leadership Consultant
with 16 years in Corporate General Management, 30 years in Training
& Organizational Development. Author of 24 books
Director / Professional Member:
 Centre for Conflict Resolution & Human Security
 Indian Society for Applied Behavioural Science
Entrepreneur:
 1994: Founded
Education:
 IIM-A , P-CMM®, MBTI©, WSA©, ISABS
Books include:
 The Holy Cat
 Hiring Winners
 Present Your Way to the Top
 Leadership is a Personal Choice
 The Business of Family Business
 An Entrepreneur’s Diary
Member Consultant Panel:
USA
 GE Corporate University, Crotonville
 AMA International, New York
 Andersen Corporate University, MN
India
 Aligarh Muslim University, Aligarh
 LBS Academy of Administration, Mussoorie
 SVP National Police Academy, Hyderabad
 SSB Academy, Gwaldam
Clients Include:
GE, Oracle, Motorola, Microsoft, IBM, National Semiconductor, Unilever,
BSNL, Tata, Colgate, Asian Paints, Siemens, Wartsila, MphasiS, Bangalore
Labs, EXL Service, World Bank-CGIAR, Tata, Corporate, J & J, Accenture,
Zeneca Seeds, Shanta Biotech, Advanta, Reuters, Air India, Rahim Afrooz,
Yusuf Bin Ahmed Kanoo, Olam, Regal Beloit, Reliance World, NIS Sparta,
AMKA, Emami Group, Suzlon, JP Morgan, SEW Infrastructure, LANCO,
SEAPOL, KAR Group, Expolanka
www.yawarbaig.com
“The two most important days in your
life are the day you are born and the
day you find out why.”
~Mark Twain
Leave a mark of your
passing
Perspective
 “The ability to simultaneously hold in your mind, a
picture of where you want to go while being aware
of where you are today.”
Without perspective you can never find direction
“We all must suffer from one of
two things:
The pain of discipline or the
pain of regret.”
Abraham Lincoln
Always bear in mind that your
own resolution to succeed is
more important than any other
IBM Millennium Survey:
Winners = Olympic Gold = 2%
 Do you want to be with the 2%?
 Or with the 98%?
Excuses don’t change reality
Remember
 Winning is not a size or number or beauty or strength
thing
 Winning is a quality thing
Winners are not those who have the most
But those who contribute the most
Winning = Learning
 What did you learn in the last three months?
 What did you do with what you learnt?
 What did you read in the last three months?
 Do you track your development?
 Do you track your contribution?
What you don’t measure you can’t guarantee
Challenges come to help us
 Every time you ask for success, you get a challenge
 The challenge is the exam. You can take it as many times
as you like
 But you can only move when you pass
People who don’t learn from history are
condemned to repeat it
The Slide of Life
Idealist
Optimist
Realist
Pessimist
Cynic
Indifferent
You cannot light a fire from a dead lamp
We were sent to lead
 To lead you must set the standard
 To lead you must stand out – not blend in
 To lead you must be prepared to be the target
 To lead you must build bridges – not walls
To lead you must have faith
What is Faith?
When you come to the end of the light of all that you
know and are about to step off into the darkness of
the unknown, faith is to know that one of two things
will happen: there will be something firm to stand
on, or you will be taught how to fly.
~ Barbara Winters
Faith is to know – not merely to believe
Your Challenges
 Please list the top 3 challenges that you expect to
face in your immediate future
 What is your strategy to overcome them?
Because only ‘Overcomers’ are rewarded
Others become statistics
10 minutes
The key is passion
 Ask yourself:
 How much do I really want this?
 What am I willing to do to get it?
Success is directly proportional to passion
2, Critical parameters
 Time
 Implications of our ‘time’ in history
 Space
 Implications of our ‘place’ in today’s world
Nations that don’t learn from history are condemned to repeat it
Time – 2 questions
1. What lessons can we learn from history that can be
applied to our time?
2. How can we leverage these lessons?
Sheep follow – Shepherds lead
Space – 2 questions
1. What is our place in the overall scheme of things?
2. How can we leverage the assets of our place?
You must know where you are, to know where to go
Prof. Robert Burgelman
Stanford Business School
“The single biggest danger in business and life,
aside from outright failure, is to be successful
without being resolutely clear about why you
are successful in the first place.”
Two kinds of Knowledge
 Experiential Knowledge
 What we discover through our own experience and
experimentation
 Revealed Knowledge
 What Allah‫ﷻ‬ revealed through His Messenger‫ﷺ‬
Experiential Knowledge
 Always changing
 Dependent on who is experimenting and what theory
they are trying to prove
 Today’s ‘truth’ becomes tomorrow’s ‘falsehood.
 Always raises new questions
Needs a framework to understand reality
Relationship between the two
 A’l Imran 3:189-91 To Allah belongs the dominion of the
heavens and the earth; and Allah has power over all things.
Behold! in the creation of the heavens and the earth and the
alternation of night and day there are indeed Signs for men of
understanding. Men who celebrate the praises of Allah standing
sitting and lying down on their sides and contemplate the
(wonders of) creation in the heavens and the earth (with the
thought): "Our Rabb! Not for nothing have You created (all) this!
Glory to You! give us salvation from the penalty of the fire.
Islamic Perspective
 See the world wearing the glasses of Tawheed wa Risala
 There is no conflict between ‘science’ and ‘religion’ in
Islam because science opens our eyes to the marvels of
the creation which all point towards the Creator
 Conflict is the result of trying to understand creation
without acknowledging the Creator
You can’t ignore the source of your own power
Two Major Confusions
 ‘Purpose’ (Why) and ‘Activity’ (How)
 Why do you exist?
 How do you earn your living?
What is your work ≠ What is your means of livelihood?
Purpose of Creation
 Dhariyat 51:56 I have only created Jinn and men that they
may worship Me.
 Worship is in the broader meaning; including recognizing,
obeying, praying, remembering in all aspects of life
Harmony comes only when you fulfill your purpose
Purpose versus Activity
 ‘Purpose’ is that of the Creator
 Only the Creator can say what is the purpose of His creation
 Activity is our realm of operation
 We have the choice in activity of what we do and how we do it
Success means only to fulfill the purpose
Activity must fulfill Purpose
 Yusuf 12:108-9 Say thou: "This my way: I do invite unto
Allah on evidence clear as the seeing with one's eyes; I and
whoever follows me: Glory to Allah! and never will I join
gods with Allah!
This fulfills our purpose and gives peace of mind
‘Why’ and not ‘How’
 Rum 30:41-2 Mischief has appeared on land and sea
because of (the deeds) that the hands of men have earned
that (Allah) may give them a taste of some of their deeds:
in order that they may turn back (from Evil). Say: "Travel
through the earth and see what was the End of those
before (you): most of them worshipped others besides
Allah.
Answering ‘Why’ with ‘How’ creates problems
Today’s paradox
 To disobey Allah‫ﷻ‬ is not only accepted but is considered
the ‘right’ of the individual
 We call this freedom, life style choice, adult consent
 Yet we want peace, plenty, comfort, safety
 Hadith: There is no obedience to the creatures in the
disobedience to the Creator
How can you have harmony while angering Allah‫?ﷻ‬
Growing Up – Owning Personal Authority
Moving from being a ‘herd animal’ to
being a ‘shepherd’
Where we Start
 ‘Someone else is responsible for my welfare’
 ‘My role is to feel good or bad about what the
other person does’
 I ‘laugh’ or ‘sulk’
Many people get stuck at 4 years old
The Fear of Freedom
 The fear of ‘owning’ responsibility
 The fear of being ‘held accountable’
 The fear of paying the price of failure
 Blaming others for own failure to learn or succeed
Ask, ‘Do I really want to be free?’
So who is stopping you?
Three Stories
Stop to think
Until 19.5 Kgs. Nothing will happen
At 20 Kgs the
balance will tip
Chains are in the mind
What difference do you want to make?
I will not allow, what is not in my
control, to prevent me from doing what
is in my control.
Window of Opportunity
 In the life of every man and woman comes a time when
they have a unique opportunity to make an impact and
influence others.
 To succeed we need to anticipate, prepare and act with
courage when it opens
The window shuts after a while – perhaps forever
3, Learning disabilities
And their solutions
1. Complacency
 “Good enough, never is.”
 The only use of history is to learn from it. Gloating
or lamenting about past glory is the surest way of
ensuring that it remains in the past.
People who don’t learn from history are condemned to repeat it
Usually when you feel the need to
change it is already too late. To be
competitive is to anticipate change
and execute before it becomes
necessary.
2. Not aiming high enough
 It is in the nature of extraordinary goals to
inspire extraordinary effort.
 Satisfaction is directly proportional to the
degree of difficulty in reaching the goal.
Among the blind, the one-eyed man is king
Self-congratulation
1. Is like self-strangulation and as lethal
2. But unlike it – you feel nice while you die
3. Ask tough questions
4. Face harsh reality
5. Take steps to change
If it happened in the past you had nothing to do with it
3. Excuses and blaming
 Stop blaming others for your situation
 Analyze what went wrong and create a plan to avoid it in
the future.
 Being objective, even hard, on yourself is the best way to
avoid repeating mistakes.
Excuses merely indicate that you still haven’t
learnt your lesson
Loss doesn’t change to gain
because you have an excuse
“Master” or “Victim”
The Stances of Success
The Essential Truth
 Living life is about making choices:
 Choosing to be a “Victim”
 Or choosing to be a “Master”
 Both stances are subject to the givens of society,
environment, organization, but have very different
implications in terms of development and happiness
Choose wisely because you only live once
Distinguishing features
 Victims
 Complain
 Think of excuses
 Blame others
 Lose hope & give up
 Perish
 Masters
 Say, “What can I do about it?”
 Think of solutions
 Own responsibility
 Courage to try new ways
 Win, even if they fail
What do you want to be – you are free to choose
The Price of Success
 Success, like everything else, has a price.
 It is essential therefore that:
 We define ‘Success’
 Are clear about the investment it will take
 Are willing to pay that price
If you think success is expensive, try failure
Price of My success?
 In terms of the challenges that I face today,
what do I need to do if I want to be a ‘Master’
and not a ‘Victim’?
 What is the investment that I need to make in
order to succeed?
You get only what you can pay for
Qur’an-Personal Responsibility
Al Ya Seen
20 Then there came running from the farthest part of the City a man saying "O my people! obey the
Messengers
21 "Obey those who ask no reward of you (for themselves) and who have themselves received Guidance.
22 "It would not be reasonable in me if I did not serve Him Who created me and to Whom ye shall (all) be
brought back.
23 "Shall I take (other) gods besides Him? If (Allah) Most Gracious should intend some adversity for me of
no use whatever will be their intercession for me nor can they deliver me.
24 "I would indeed if I were to do so be in manifest Error.
25 "For me I have faith in the Lord of you (all): listen then to me!"
26 It was said: "Enter thou the Garden." He said "Ah me! would that my People knew (what I know)!
27 "For that my Rabb has granted me Forgiveness and has enrolled me among those held in honor!"
Courage is not the absence of
fear, but the willingness to
continue
It’s not important who you want
to be.
What is important is, who wants
to be You?
Productivity Tools
Work only if you apply them
What I get, depends on what I do
What I do depends on who I am
AM
Ideas
Beliefs Dreams
Values
GET
Power
Friends Reward
Fame
DO
Actions
Speech Stances
Writing
Intention
Behavior
Results
Because we can’t see
belief/intention but
we can see behavior
So our claims about intention are only as
good as our behavior shows
Personal SWOT
Strengths Weaknesses
Opportunities Threats
YOU
Waste Hard Work
Delegate Leverage
Investment
Impact
Force field analysis
Problem solving tool
What to do?
 Strengthen positive forces (Enablers)
 Remove negative forces (Inhibitors)
 Removing negative forces is more important than
strengthening positive forces because there is an
internal push towards good in all of us
Change and Motivation
V x E = M
VALUE X EXPECTANCY = MOTIVATION
“What’s in it for me?”
“Am I confident it can/will happen?”
“…then, perhaps, I will.”
What’s your Brand?
1. Brand differentiates
2. Brand creates loyalty
3. Brand is your legacy
Brand is the best insurance
3 – Secrets of Branding
Quality
Quality
Quality
Success is where
opportunity
meets preparation
Success is a process of
connecting aspirations to reality
Investment
Commitment
Adaptability
Persistence
Ambivalence Passion
‘SMART’ Goals
1. Specific
2. Measurable
3. Actionable
4. Realistic
5. Time bound
Start Stop Continue
1.
2.
3.
1.
2.
3.
1.
2.
3.
What is my investment?
www.yawarbaig.com
Twitter: myawarbaig
Books: www.amazon.com/author/yawarbaig

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Leadership is a personal choice

  • 1. Leadership is a Personal Choice
  • 2. Mirza Yawar Baig Changing the world, one mind at a time Work Experience:  International Speaker, Trainer, Author, Coach, Leadership Consultant with 16 years in Corporate General Management, 30 years in Training & Organizational Development. Author of 24 books Director / Professional Member:  Centre for Conflict Resolution & Human Security  Indian Society for Applied Behavioural Science Entrepreneur:  1994: Founded Education:  IIM-A , P-CMM®, MBTI©, WSA©, ISABS Books include:  The Holy Cat  Hiring Winners  Present Your Way to the Top  Leadership is a Personal Choice  The Business of Family Business  An Entrepreneur’s Diary Member Consultant Panel: USA  GE Corporate University, Crotonville  AMA International, New York  Andersen Corporate University, MN India  Aligarh Muslim University, Aligarh  LBS Academy of Administration, Mussoorie  SVP National Police Academy, Hyderabad  SSB Academy, Gwaldam Clients Include: GE, Oracle, Motorola, Microsoft, IBM, National Semiconductor, Unilever, BSNL, Tata, Colgate, Asian Paints, Siemens, Wartsila, MphasiS, Bangalore Labs, EXL Service, World Bank-CGIAR, Tata, Corporate, J & J, Accenture, Zeneca Seeds, Shanta Biotech, Advanta, Reuters, Air India, Rahim Afrooz, Yusuf Bin Ahmed Kanoo, Olam, Regal Beloit, Reliance World, NIS Sparta, AMKA, Emami Group, Suzlon, JP Morgan, SEW Infrastructure, LANCO, SEAPOL, KAR Group, Expolanka www.yawarbaig.com
  • 3. “The two most important days in your life are the day you are born and the day you find out why.” ~Mark Twain
  • 4.
  • 5. Leave a mark of your passing
  • 6. Perspective  “The ability to simultaneously hold in your mind, a picture of where you want to go while being aware of where you are today.” Without perspective you can never find direction
  • 7. “We all must suffer from one of two things: The pain of discipline or the pain of regret.”
  • 8. Abraham Lincoln Always bear in mind that your own resolution to succeed is more important than any other
  • 9. IBM Millennium Survey: Winners = Olympic Gold = 2%  Do you want to be with the 2%?  Or with the 98%? Excuses don’t change reality
  • 10. Remember  Winning is not a size or number or beauty or strength thing  Winning is a quality thing Winners are not those who have the most But those who contribute the most
  • 11. Winning = Learning  What did you learn in the last three months?  What did you do with what you learnt?  What did you read in the last three months?  Do you track your development?  Do you track your contribution? What you don’t measure you can’t guarantee
  • 12. Challenges come to help us  Every time you ask for success, you get a challenge  The challenge is the exam. You can take it as many times as you like  But you can only move when you pass People who don’t learn from history are condemned to repeat it
  • 13. The Slide of Life Idealist Optimist Realist Pessimist Cynic Indifferent You cannot light a fire from a dead lamp
  • 14. We were sent to lead  To lead you must set the standard  To lead you must stand out – not blend in  To lead you must be prepared to be the target  To lead you must build bridges – not walls To lead you must have faith
  • 15. What is Faith? When you come to the end of the light of all that you know and are about to step off into the darkness of the unknown, faith is to know that one of two things will happen: there will be something firm to stand on, or you will be taught how to fly. ~ Barbara Winters Faith is to know – not merely to believe
  • 16. Your Challenges  Please list the top 3 challenges that you expect to face in your immediate future  What is your strategy to overcome them? Because only ‘Overcomers’ are rewarded Others become statistics 10 minutes
  • 17. The key is passion  Ask yourself:  How much do I really want this?  What am I willing to do to get it? Success is directly proportional to passion
  • 18. 2, Critical parameters  Time  Implications of our ‘time’ in history  Space  Implications of our ‘place’ in today’s world Nations that don’t learn from history are condemned to repeat it
  • 19. Time – 2 questions 1. What lessons can we learn from history that can be applied to our time? 2. How can we leverage these lessons? Sheep follow – Shepherds lead
  • 20. Space – 2 questions 1. What is our place in the overall scheme of things? 2. How can we leverage the assets of our place? You must know where you are, to know where to go
  • 21. Prof. Robert Burgelman Stanford Business School “The single biggest danger in business and life, aside from outright failure, is to be successful without being resolutely clear about why you are successful in the first place.”
  • 22. Two kinds of Knowledge  Experiential Knowledge  What we discover through our own experience and experimentation  Revealed Knowledge  What Allah‫ﷻ‬ revealed through His Messenger‫ﷺ‬
  • 23. Experiential Knowledge  Always changing  Dependent on who is experimenting and what theory they are trying to prove  Today’s ‘truth’ becomes tomorrow’s ‘falsehood.  Always raises new questions Needs a framework to understand reality
  • 24. Relationship between the two  A’l Imran 3:189-91 To Allah belongs the dominion of the heavens and the earth; and Allah has power over all things. Behold! in the creation of the heavens and the earth and the alternation of night and day there are indeed Signs for men of understanding. Men who celebrate the praises of Allah standing sitting and lying down on their sides and contemplate the (wonders of) creation in the heavens and the earth (with the thought): "Our Rabb! Not for nothing have You created (all) this! Glory to You! give us salvation from the penalty of the fire.
  • 25. Islamic Perspective  See the world wearing the glasses of Tawheed wa Risala  There is no conflict between ‘science’ and ‘religion’ in Islam because science opens our eyes to the marvels of the creation which all point towards the Creator  Conflict is the result of trying to understand creation without acknowledging the Creator You can’t ignore the source of your own power
  • 26. Two Major Confusions  ‘Purpose’ (Why) and ‘Activity’ (How)  Why do you exist?  How do you earn your living? What is your work ≠ What is your means of livelihood?
  • 27. Purpose of Creation  Dhariyat 51:56 I have only created Jinn and men that they may worship Me.  Worship is in the broader meaning; including recognizing, obeying, praying, remembering in all aspects of life Harmony comes only when you fulfill your purpose
  • 28. Purpose versus Activity  ‘Purpose’ is that of the Creator  Only the Creator can say what is the purpose of His creation  Activity is our realm of operation  We have the choice in activity of what we do and how we do it Success means only to fulfill the purpose
  • 29. Activity must fulfill Purpose  Yusuf 12:108-9 Say thou: "This my way: I do invite unto Allah on evidence clear as the seeing with one's eyes; I and whoever follows me: Glory to Allah! and never will I join gods with Allah! This fulfills our purpose and gives peace of mind
  • 30. ‘Why’ and not ‘How’  Rum 30:41-2 Mischief has appeared on land and sea because of (the deeds) that the hands of men have earned that (Allah) may give them a taste of some of their deeds: in order that they may turn back (from Evil). Say: "Travel through the earth and see what was the End of those before (you): most of them worshipped others besides Allah. Answering ‘Why’ with ‘How’ creates problems
  • 31. Today’s paradox  To disobey Allah‫ﷻ‬ is not only accepted but is considered the ‘right’ of the individual  We call this freedom, life style choice, adult consent  Yet we want peace, plenty, comfort, safety  Hadith: There is no obedience to the creatures in the disobedience to the Creator How can you have harmony while angering Allah‫?ﷻ‬
  • 32. Growing Up – Owning Personal Authority Moving from being a ‘herd animal’ to being a ‘shepherd’
  • 33. Where we Start  ‘Someone else is responsible for my welfare’  ‘My role is to feel good or bad about what the other person does’  I ‘laugh’ or ‘sulk’ Many people get stuck at 4 years old
  • 34. The Fear of Freedom  The fear of ‘owning’ responsibility  The fear of being ‘held accountable’  The fear of paying the price of failure  Blaming others for own failure to learn or succeed Ask, ‘Do I really want to be free?’
  • 35. So who is stopping you?
  • 37.
  • 38. Until 19.5 Kgs. Nothing will happen At 20 Kgs the balance will tip
  • 39. Chains are in the mind
  • 40. What difference do you want to make?
  • 41. I will not allow, what is not in my control, to prevent me from doing what is in my control.
  • 42. Window of Opportunity  In the life of every man and woman comes a time when they have a unique opportunity to make an impact and influence others.  To succeed we need to anticipate, prepare and act with courage when it opens The window shuts after a while – perhaps forever
  • 43. 3, Learning disabilities And their solutions
  • 44. 1. Complacency  “Good enough, never is.”  The only use of history is to learn from it. Gloating or lamenting about past glory is the surest way of ensuring that it remains in the past. People who don’t learn from history are condemned to repeat it
  • 45. Usually when you feel the need to change it is already too late. To be competitive is to anticipate change and execute before it becomes necessary.
  • 46. 2. Not aiming high enough  It is in the nature of extraordinary goals to inspire extraordinary effort.  Satisfaction is directly proportional to the degree of difficulty in reaching the goal. Among the blind, the one-eyed man is king
  • 47. Self-congratulation 1. Is like self-strangulation and as lethal 2. But unlike it – you feel nice while you die 3. Ask tough questions 4. Face harsh reality 5. Take steps to change If it happened in the past you had nothing to do with it
  • 48. 3. Excuses and blaming  Stop blaming others for your situation  Analyze what went wrong and create a plan to avoid it in the future.  Being objective, even hard, on yourself is the best way to avoid repeating mistakes. Excuses merely indicate that you still haven’t learnt your lesson
  • 49. Loss doesn’t change to gain because you have an excuse
  • 50. “Master” or “Victim” The Stances of Success
  • 51. The Essential Truth  Living life is about making choices:  Choosing to be a “Victim”  Or choosing to be a “Master”  Both stances are subject to the givens of society, environment, organization, but have very different implications in terms of development and happiness Choose wisely because you only live once
  • 52. Distinguishing features  Victims  Complain  Think of excuses  Blame others  Lose hope & give up  Perish  Masters  Say, “What can I do about it?”  Think of solutions  Own responsibility  Courage to try new ways  Win, even if they fail What do you want to be – you are free to choose
  • 53. The Price of Success  Success, like everything else, has a price.  It is essential therefore that:  We define ‘Success’  Are clear about the investment it will take  Are willing to pay that price If you think success is expensive, try failure
  • 54. Price of My success?  In terms of the challenges that I face today, what do I need to do if I want to be a ‘Master’ and not a ‘Victim’?  What is the investment that I need to make in order to succeed? You get only what you can pay for
  • 55. Qur’an-Personal Responsibility Al Ya Seen 20 Then there came running from the farthest part of the City a man saying "O my people! obey the Messengers 21 "Obey those who ask no reward of you (for themselves) and who have themselves received Guidance. 22 "It would not be reasonable in me if I did not serve Him Who created me and to Whom ye shall (all) be brought back. 23 "Shall I take (other) gods besides Him? If (Allah) Most Gracious should intend some adversity for me of no use whatever will be their intercession for me nor can they deliver me. 24 "I would indeed if I were to do so be in manifest Error. 25 "For me I have faith in the Lord of you (all): listen then to me!" 26 It was said: "Enter thou the Garden." He said "Ah me! would that my People knew (what I know)! 27 "For that my Rabb has granted me Forgiveness and has enrolled me among those held in honor!"
  • 56. Courage is not the absence of fear, but the willingness to continue
  • 57. It’s not important who you want to be. What is important is, who wants to be You?
  • 58. Productivity Tools Work only if you apply them
  • 59. What I get, depends on what I do What I do depends on who I am
  • 62. Because we can’t see belief/intention but we can see behavior So our claims about intention are only as good as our behavior shows
  • 63.
  • 65. Waste Hard Work Delegate Leverage Investment Impact
  • 67.
  • 68. What to do?  Strengthen positive forces (Enablers)  Remove negative forces (Inhibitors)  Removing negative forces is more important than strengthening positive forces because there is an internal push towards good in all of us
  • 69. Change and Motivation V x E = M VALUE X EXPECTANCY = MOTIVATION “What’s in it for me?” “Am I confident it can/will happen?” “…then, perhaps, I will.”
  • 70. What’s your Brand? 1. Brand differentiates 2. Brand creates loyalty 3. Brand is your legacy Brand is the best insurance
  • 71. 3 – Secrets of Branding Quality Quality Quality
  • 73. Success is a process of connecting aspirations to reality Investment Commitment Adaptability Persistence Ambivalence Passion
  • 74. ‘SMART’ Goals 1. Specific 2. Measurable 3. Actionable 4. Realistic 5. Time bound
  • 76.