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The Future of search
in a social world
SEO + Social + PR
Alison Groves, Customer Champion
SEO
“The before times”
Stuff those keywords, son!
Yeah, those links are relevant.
#YOURETHEWORST
Resource: JCPenny SEO penalty
Everybody have fun tonight!
and link to each other….
!
Where do I rank?!
PR
I’m going to submit my content
to THE ENTIRE INTERNET!
More mail,
please!!!!
Press releases
and
phone calls!
Oh my!
But, now….
Who knows you better than
your friends?
Google’s animals,
shutting it down.
Resource:Animal proof your site
Our new search reality
y u not the same?
y u not be manipulated?
Birmingham coffee search in Birmingham
SEO + Social + PR =
the “new” marketing
Search contains…
• Creating relative content
• Acquiring links (really, mentions), and building
relationships with site owners
• Technical website code or markup (schema.org)
Resource: http://schema-creator.org
Social contains…
• Listening and sharing
• Relationship building
• Managing both (community!)
PR contains…
• Brand storytelling (or content creation!)
• Relationship building
• Relationship nurturing (community!)
Relationships are the key
to the “new” marketing.
Are you a trusted person?
Is your story relevant?
How do we gain trust?
Authorship
How Google determines 	

(and trusts!) 	

that you are an authority.	

Resource: Set up authorship
Become a thought leader
How do we create relevant stories?
• Pay attention to the conversation
• Participate!
• Answer every question your
audience has, even the ones they
don’t know they have.
• Be authentic
Because you’re an authority….
Your content is discovered.
Marcus Sheridan: YouTube
Because your content is great…
someone shares it.
Because they share it…
you find them.
Because you find them
and build a relationship….
they become a lifelong customer…
word spreads.
Because word spreads…
the cycle begins again.
This product was really good....
Tell your own story.
Tell it well.
People will share.
Relationships will be built.
Your product will be found.
Alison Groves
Customer Champion, Zapier
alison.groves@zapier.com
@alisongroves

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The Future of Search in a Social World, by Alison Groves