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1. FRAUD AND SECURITY IN GLOBAL ONLINE PAYMENTS 2016
PUBLICATION DATE: OCTOBER 2016
PAGE 2 GENERAL INFORMATION I PAGE 3 KEY FINDINGS I PAGE 4 - 7 TABLE OF CONTENTS I PAGE 8 REPORT-SPECIFIC SAMPLE
CHARTS I PAGE 9 METHODOLOGY I PAGE 10 RELATED REPORTS I PAGE 11 CLIENTS I PAGE 12-13 FREQUENTLY ASKED QUESTIONS
PAGE 14 ORDER FORM I PAGE 15 TERMS AND CONDITIONS

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Fraud and Security in Global Online Payments 2016
Market Report
Online Payment
Global, Asia-Pacific, Europe, North America, Latin America, Middle
East, Africa
China, Japan, South Korea, Australia, Taiwan, India, UK, Germany,
France, Russia, Spain, Greece, USA, Canada, Brazil, Mexico, Chile,
Peru, UAE, Iran, South Africa, Morocco
English
PDF & PowerPoint
66
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€ 1900 (exc. VAT)
QUESTIONS
ANSWERED
IN THIS REPORT
How large will the volume of online payment fraud be in 2020?
Which important trends and innovations emerge in online payment fraud?
How significant is payment security to online shoppers worldwide?
Do security concerns affect the online shoppers’ choice of payment methods?
Which role does security play in the adoption of mobile payments in various countries?
SECONDARY MARKET
RESEARCH
Our reports are exclusively based on secondary market research. Our researchers derive
information and data from a variety of reliable published sources and compile the data into
understandable and easy-to-use formats.
ADVANTAGES Maximum Objectivity
Reliable Sources
Up-To-Date Analysis
Boardroom-Ready PowerPoint Presentations
Guidance For Strategic Company Decisions
FRAUD AND SECURITY IN GLOBAL ONLINE PAYMENTS 2016

3. SECURITY CONCERNS AFFECT ONLINE SHOPPERS’ CHOICE OF PAYMENT METHODS
Card-not-present transactions are a major source of payment fraud worldwide.
According to a forecast cited in the new report from yStats.com, global online payment
fraud is growing at double-digit rates, with online retail contributing around two-thirds of
the total volume. These developments spur the search for new and better ways to secure
online and mobile payment transactions, resulting in multiple innovations among which
biometric authentication is the current top highlight.
Security concerns affect the choice of online payment methods by consumers as well
as their overall willingness to shop online, according to yStats.com’s research findings. In
countries such as Germany and Spain, security is the aspect of payment methods most
important to online shoppers, and also in the USA the majority of digital buyers choose
security over speed for online payment transactions. Moreover, in Brazil, India and other
countries concern over safety of financial information is among the top reasons preventing
Internet users from shopping online.
Security is also key to the adoption of innovative payment methods, such as mobile
payments. Data privacy and security were indicated as the top two criteria for evaluating
new payment methods by consumers in France, Germany, the UK and the USA, as a 2015
survey cited in the yStats.com report shows. Worldwide, more than 50% of respondents had
concerns about safety of their information when using mobile payment apps.
FRAUD AND SECURITY IN GLOBAL ONLINE PAYMENTS 2016
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4. MANAGEMENT SUMMARY
GLOBAL DEVELOPMENTS
 Overview of Trends in Online Payment Security, September 2016
 Value of Online Payment Fraud, in USD billion, 2015 & 2020f
 Breakdown of Online Payment Fraud by Segments, in % and in USD billion, 2020f
 Breakdown of Innovations that are Expected to Have the Largest Impact on Payment Fraud Prevention in the
Next 3-5 Years, in %, October 2015
 Breakdown of the Means of Security Protection for Consumers Making Mobile Payment that are Expected to
Become Dominant by 2030, in %, October 2015
 Main Criteria For Adopting Innovative Payment Methods, in % of Consumers in Selected Developed Countries,
by Very Important and Rather Important, June 2015
 Perception of Security of Mobile Payments, by Generations, in % of Respondents, 2015
ASIA-PACIFIC
3.1. CHINA
 Types of Fraud Encountered in Online Shopping, in % of Online Shoppers Who Encountered Fraud, June 2015
3.2 JAPAN
 Breakdown of Chargeback Value, in % of Chargebacks, July 2016
3.3. SOUTH KOREA
 Barriers to Using Mobile Payment Services, incl. “Privacy and Security Concerns”, in % of Smartphone Users
Who Do Not Use Mobile Payment Services, March 2015
3.4. AUSTRALIA
 Value of Card-Not-Present Fraud, in AUD million, and Share of Total Card Fraud, in %, 2010 - 2015
3.5. TAIWAN
 Top 5 Verification Methods Acceptable to Consumers in Mobile Payments, in % of Mobile Payment Users, 2015
3.6. INDIA
 Breakdown of Reasons for Not Shopping Online, in % of Internet Users Who Do Not Shop Online, 2015
FRAUD AND SECURITY IN GLOBAL ONLINE PAYMENTS 2016
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EUROPE
4.1. REGIONAL
 Reasons Not to Shop Online, in % of Individuals Who Ordered Goods/Services Online More than a Year Ago or
Never, 2015
 Top Locations Where Consumers Would Want to Use Biometric Authentication for Payments, in % of
Respondents, May 2016
 Share of Internet Users Who Would Feel Confident that Their Money Is Secure If They Used Contactless
Payments, by Selected Countries, Compared to Australia and the USA, in %, April 2016
4.2. UK
 Breakdown of Security Concerns When Paying by Entering Credit/Debit Card Details Online, in % of Internet
Users, 2013 - 2015
 Breakdown of Attitude Towards Security of Mobile Payments, in % of Mobile Users, by Age Group, Gender and
Total, 2015
 Services that Adults Would be Most Comfortable Using Biometric Identification for, incl. “Authorizing
Payments”, in %, September 2015
4.3. GERMANY
 Most Important Criteria When Choosing a Payment Method to Purchase Online, in % of Online Shoppers, 2015
 Usage of and Interest in Mobile Payments In-Store and Payments Based on Biometric Identification In-Store, in
% of Consumers, and in % of Retailers, May 2016
 Reasons for Not Using NFC Payments, incl. “Security Concerns’, in % of Smartphone Users Who Have Not Used
NFC Payments, April 2016
4.4. FRANCE
 3D-Secure Transactions’ Share of Online Card Payment Transactions, in %, April 2012 – October 2016
 Fraud Rate by Type of Card Payment, incl. “Distant Payment”, in %, 2015
4.5. RUSSIA
 Share of Online Merchants Using 3D-Secure, in %, May 2016
4.6. SPAIN
 Breakdown of Aspects Most Important for Payment Methods in Online Shopping, in % of Online Shoppers,
2015
 Payment-Related Problems that Led to Cancellation of Online Purchase, in % of Online Shoppers, 2014 & 2015
4.7. GREECE
 Most Important Features of Online Shops, incl. Payment-Related, in % of Online Shoppers, November 2015
FRAUD AND SECURITY IN GLOBAL ONLINE PAYMENTS 2016
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NORTH AMERICA
5.1. USA
 Share of Online Shoppers Who Would Prefer Payment Security Over Transaction Speed When Paying Online,
by Purchase Worth USD 5 and USD 100, in %, May 2016
 Average Annual Spending on Fraud Prevention and Chargebacks, in USD million and in % of Operating Budget,
by Online Retailer Type, 2015
 Payment Methods Used in Online Shopping and Payment Methods Perceived as the Safest Way to Pay in
Online Shopping, in % of Online Shoppers, September 2015
 Major Concerns Related to Online Privacy and Security Risks, incl. Payment-Related, in % of Households with
Internet Users, July 2015
 Reasons for Not Using Mobile Payments, incl. Security-Related, in % of Mobile Phone Users Who Did Not Use
Mobile Payments, 2015
 Perception of Security of Mobile Payments, in % of Mobile Phone Users, 2013 - 2015
5.2. CANADA
 Types of Financial Fraud Experienced, incl. “Online Fraud”, in % of Victims of Financial Fraud, February 2016
LATIN AMERICA
6.1. BRAZIL
 Reasons for Not Shopping Online, incl. Security Concerns, in % of Internet Users Who Do Not Shop Online,
2014
6.2. MEXICO
 Available Security and Control Features on Online Retail Websites, in % of Online Retailers, Q1 2015
 Chargeback Rate, in % of Number of Authorized Payment Transactions on E-Commerce Websites and in % of
Their Value, by Credit Cards and Debit Cards, Q1 2015 – Q1 2016
6.3. CHILE
 Reasons for Not Shopping Online, incl. “Do Not Feel Safe Providing Card Details”, in % of Internet Users Who
Have Not Shopped Online, January 2015
6.4. PERU
 Breakdown of Reasons for Not Shopping Online, incl. “Fear to Disclose Information about Bank Accounts and
Cards”, in % of Internet Users, December 2015
FRAUD AND SECURITY IN GLOBAL ONLINE PAYMENTS 2016
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MIDDLE EAST AND AFRICA
7.1. UAE
 Share of Payment Card Users Who Experienced Online Credit Card Fraud, in %, and Type of Online Credit Card
Fraud Experienced, in % of Fraud Victims, June 2016
7.2. IRAN
 Top 5 Reasons for Not Shopping Online, in % of Respondents, 2012 & January 2016
7.3. SOUTH AFRICA
 Key Drivers for Online Shopping, incl. “Safer Ways to Pay”, in % of Online Shoppers, 2014
7.4. MOROCCO
 Breakdown of Main Criteria Considered When Shopping Online, incl. “Payment Security”, in % of Online
Shoppers, February 2016
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FRAUD AND SECURITY IN GLOBAL ONLINE PAYMENTS 2016
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FRAUD AND SECURITY IN GLOBAL ONLINE PAYMENTS 2016
REPORT-SPECIFIC SAMPLE CHARTS

9. GENERAL METHODOLOGY OF OUR MARKET REPORTS
Secondary Market Research
 The reports are compiled based on secondary market
research. Secondary research is information gathered from
previously published sources. Our reports are solely based on
information and data acquired from national and international
statistical offices, industry and trade associations, business
reports, business and company databases, journals, company
registries, news portals and many other reliable sources. By using
various sources we ensure maximum objectivity for all obtained
data. As a result, companies gain a precise and unbiased
impression of the market situation.
 Cross referencing of data is conducted in order to
ensure validity and reliability.
 The source of information and its release date are
provided on every chart. It is possible that the information
contained in one chart is derived from several sources. If this is
the case, all sources are mentioned on the chart.
 The reports include mainly data from the last 12 months
prior to the date of report publication. Exact publication dates are
mentioned in every chart.
Definitions
 The reports take into account a broad definition of B2C
E-Commerce, which might include mobile commerce. As
definitions may vary among sources, exact definition used by the
source (if available) is included at the bottom of the chart.
Chart Types
 Our reports include text charts, pie charts, bar charts,
rankings, line graphs and tables. Every chart contains an Action
Title, which summarizes the main idea/finding of the chart and a
Subtitle, which provides necessary information about the
country, the topic, units or measures of currency, and the
applicable time period(s) to which the data refers. With respect
to rankings, it is possible that the summation of all categories
amounts to more than 100%. In this case, multiple answers were
possible, which is noted at the bottom of the chart.
Report Structure
 Reports are comprised of the following elements, in the
following order: Cover page, preface, legal notice, methodology,
definitions, table of contents, management summary
(summarizing main information contained in each section of
report) and report content (divided into sections and chapters).
When available, we also include forecasts in our report content.
These forecasts are not our own; they are published by reliable
sources. Within Global and Regional reports, we include all major
developed and emerging markets, ranked in order of importance
by using evaluative criteria such as sales figures.
Notes and Currency Values
 If available, additional information about the data
collection, for example the time of survey and number of people
surveyed, is provided in the form of a note. In some cases, the
note (also) contains additional information needed to fully
understand the contents of the respective data.
 When providing information about amounts of money,
local currencies are most often used. When referencing currency
values in the Action Title, the EUR values are also provided in
brackets. The conversions are always made using the average
currency exchange rate for the respective time period. Should the
currency figure be in the future, the average exchange rate of the
past 12 months is used.
METHODOLOGY OF OUR FRAUD AND SECURITY IN GLOBAL ONLINE PAYMENTS 2016 REPORT
Report Coverage
 This report covers the global online payment market
with a focus on fraud and security issues. It takes into account a
wide definition of online payment, including payments made in
online shopping and mobile payment, such as remote and
proximity payments.
 The report includes data mostly published within the
previous 12 months. The exact date of publication of the source
is stated on each chart. The time period which the data refers to
differs by source.
Report Structure
 The global chapter opens the report, featuring an
overview of global trends and innovations, value of online
payment fraud worldwide and the attitude of global consumer to
security of digital payments. The rest of the report is divided by
regions presented in the descending order of B2C E-Commerce
sales.
 Within each region, the countries are also ranked by B2C
E-Commerce sales.
 The types of information included per country differ due
to varying data availability. These include: information about card-
not-present fraud and chargebacks, attitude of consumers
towards online and mobile payment security, security-related
barriers preventing Internet users from shopping online and
making payments via mobile devices, demand for biometric
identification methods, 3D-secure transactions penetration,
payment-related fraud types encountered by online shoppers.
FRAUD AND SECURITY IN GLOBAL ONLINE PAYMENTS 2016
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10. UPCOMING RELATED REPORTS
Global Mobile Online Payment Methods: First Half 2016 October 2016 € 950
Global Alternative Online Payment Methods: First Half 2016 September 2016 € 950
Global Online Payment Methods: First Half 2016 September 2016 € 1,950
Asia-Pacific Online Payment Methods: First Half 2016
Europe Online Payment Methods: First Half 2016
September 2016
August 2016
€ 750
€ 950
Global B2C E-Commerce Market 2016 June 2016 € 4,950
Online Retail in Emerging Markets 2016 June 2016 € 3,450
Trends in Worldwide Internet Retail 2016 July 2016 € 1,450
Top Players in Global B2C E-Commerce Market 2016 July 2016 € 950
Company Profiles of 10 Leading Online Payment Service Providers 2015 July 2015 € 2,950
MENA B2C E-Commerce Market 2016 June 2016 € 2,950
Africa B2C E-Commerce Market 2016 May 2016 € 1,950
Middle East B2C E-Commerce Market 2016 May 2016 € 1,950
Latin America B2C E-Commerce Market 2016 March 2016 € 1,950
Europe B2C E-Commerce Market 2016 February 2016 € 2,950
Western Europe B2C E-Commerce Market 2016 February 2016 € 1,950
Eastern Europe B2C E-Commerce Market 2015 January 2016 € 1,950
North America B2C E-Commerce Market 2015 November 2015 € 950
Asia-Pacific B2C E-Commerce Market 2015 October 2015 € 3,450
Southeast Asia B2C E-Commerce Market 2015 September 2015 € 1,950
REPORT PUBLICATION
DATE
PRICE*
Digital Wallet Providers 2016 December 2016 € 1,950
FRAUD AND SECURITY IN GLOBAL ONLINE PAYMENTS 2016
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