Different situations, different teams, and different requirements call for different ways to approach your software delivery initiatives. Your road to success might mean taking the highway or a shortcut to get the job done. However, regardless of your cloud, container, security, compliance, or ITSM goals, all roads eventually lead to the same destination…DevOps. Industry thought leader and award-winning author Gene Kim, and XebiaLabs Vice President of Customer Success, T.j. Randall, will discuss various strategies IT teams can use to succeed with their DevOps journey without getting lost on the way.

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Housekeeping
▪ This webinar is being recorded
▪ Links to the slides and the recording will be
made available after the presentation
▪ You can post questions via the GoToWebinar
Control Panel

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Meet Your Presenters
Gene KimT.j. Randall
@RealGeneKim@TJRandall
 17+ years Enterprise IT
experience
 “Customer Success” means doing
“Real World DevOps”
 Founder of IT Revolution
 Author and researcher

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All Roads Lead To DevOps
Development
Architecture
Operations
Project Management
Release Cloud
Information Security
IT Management

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DevOps Enterprise: Lessons Learned
▪ In 2018, IT Revolution held the fifth DevOps Enterprise Summit, a conference for horses, by
horses
▪ Over the years, the conference has hosted over 250 leaders from:
− Capital One, KeyBank, Barclays, GE Capital, ING Bank, Fidelity, PNC, ADP, BofA, Western Union, BBVA
− Nationwide Insurance, Zurich Insurance, Hiscox, Aviva, LV=
− Walmart, Nordstrom, Target, Macy’s, Marks and Spencer
− Nike, Adidas, Sherwin Williams
− Verizon, Telstra, T-Mobile, Orange, CSG
− Raytheon, Lockheed Martin, Northrop Grumman, CSRA, Jaguar Land Rover
− Disney, Ticketmaster, NBC/Universal
− Kaiser Permanente
− US Citizenship & Immigration Services, UK HM Revenue Collection, DISA Forge.mil, NZ Ministry of Social
Development, UK Welfare and Pensions, US Joint Warfare Analysis Center
− Amazon PrimeNow, CA, Compuware, Google Search, IBM, MicroFocus, Microsoft, SAP

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Development
Continuous Integration
Route 1

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Raia: Kaiser Permanente
Source: https://www.youtube.com/watch?v=m5CllYwdOwM&list=PLvk9Yh_MWYuzV60LtpXOIPNnd6p67dWSN&index=10

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Hill: Jaguar Land Rover
Chris Hill
Software Development Manager, Jaguar Land Rover

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Rez/Gillespie: KeyBank
Stephanie Gillespie
SVP, Head of Digital Chanel Technology
John Rzeszotarski
SVP, Director of Continuous Delivery

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Prugh: CSG
Scott Prugh
Chief Architect to
VP Development to
SVP Product Development and Operations

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Lead Time: 9 months
Source: Damon Edwards (@damonedwards)

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Value to Development
▪ Liberate from powerful, conservative Ops and Infrastructure groups
▪ Enable small Dev teams to quickly and independently develop, test,
and deploy value to customers
▪ Reduce cycle times from months or quarters, to hours or minutes

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DevOps Enterprise: Lessons Learned
▪ In 2018, IT Revolution held the fifth DevOps Enterprise Summit, a conference for horses, by
horses
▪ Over the years, the conference has hosted over 250 leaders from:
− Capital One, KeyBank, Barclays, GE Capital, ING Bank, Fidelity, PNC, ADP, BofA, Western Union, BBVA
− Nationwide Insurance, Zurich Insurance, Hiscox, Aviva, LV=
− Walmart, Nordstrom, Target, Macy’s, Marks and Spencer
− Nike, Adidas, Sherwin Williams
− Verizon, Telstra, T-Mobile, Orange, CSG
− Raytheon, Lockheed Martin, Northrop Grumman, CSRA, Jaguar Land Rover
− Disney, Ticketmaster, NBC/Universal
− Kaiser Permanente
− US Citizenship & Immigration Services, UK HM Revenue Collection, DISA Forge.mil, NZ Ministry of Social
Development, UK Welfare and Pensions, US Joint Warfare Analysis Center
− Amazon PrimeNow, CA, Compuware, Google Search, IBM, MicroFocus, Microsoft, SAP

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Architecture
DevOps as a Service
Route 2

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Pal/Brady: Capital One
Dr. Topo Pal
Senior Engineering Fellow
Jennifer Brady
Technology Governance Director

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Prugh: CSG
Scott Prugh
Chief Architect to
VP Development to
SVP Product Development and Operations

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Havens: Walmart
Scott Havens
Walmart
 Inventory management,
fulfillment, order entry
 F#, Kafka

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Architecture Enables Teams To…
▪ …make large scale changes to the design of its system without the permission of
someone outside the team, or depending on other teams
▪ ...complete its work without fine-grained communication and coordination with
people outside the team
▪ ...deploy and release its product or service on demand, independently of other
services the product or service depends upon
▪ ...do most of its testing on demand, without requiring an integrated test
environment
▪ ...perform deployments during normal business hours with negligible downtime
Source: Puppet/DORA: 2017 State Of DevOps Report: https://puppet.com/resources/whitepaper/state-of-devops-report

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Value to Architecture
▪ Make it easy for teams to leverage the best expertise from Dev, QA,
Ops, Infrastructure
▪ Spear: Four Capabilities: See, Solve, Share and Teach

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Operations
Configuration Automation
Route 3

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Rez/Gillespie: KeyBank
Stephanie Gillespie
SVP, Head of Digital Chanel Technology
John Rzeszotarski
SVP, Director of Continuous Delivery

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DevOps Enterprise: Lessons Learned
▪ In 2018, IT Revolution held the fifth DevOps Enterprise Summit, a conference for horses, by
horses
▪ Over the years, the conference has hosted over 250 leaders from:
− Capital One, KeyBank, Barclays, GE Capital, ING Bank, Fidelity, PNC, ADP, BofA, Western Union, BBVA,
Standard Chartered
− Nationwide Insurance, Zurich Insurance, Hiscox, Aviva, LV=
− Walmart, Nordstrom, Target, Macy’s, Marks and Spencer
− Nike, Adidas, Sherwin Williams
− Verizon, Telstra, T-Mobile, Orange, CSG
− Raytheon, Lockheed Martin, Northrop Grumman, CSRA, Jaguar Land Rover
− Disney, Ticketmaster, NBC/Universal
− Kaiser Permanente
− US Citizenship & Immigration Services, UK HM Revenue Collection, DISA Forge.mil, NZ Ministry of Social
Development, UK Welfare and Pensions, US Joint Warfare Analysis Center
− Amazon PrimeNow, CA, Compuware, Google Search, IBM, MicroFocus, Microsoft, SAP

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Cloud Teams
Cloud Services
Route 4

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DevOps Enterprise: Lessons Learned
▪ In 2018, IT Revolution held the fifth DevOps Enterprise Summit, a conference for horses, by
horses
▪ Over the years, the conference has hosted over 250 leaders from:
− Capital One, KeyBank, Barclays, GE Capital, ING Bank, Fidelity, PNC, ADP, BofA, Western Union, BBVA
− Nationwide Insurance, Zurich Insurance, Hiscox, Aviva, LV=
− Walmart, Nordstrom, Target, Macy’s, Marks and Spencer
− Nike, Adidas, Sherwin Williams
− Verizon, Telstra, T-Mobile, Orange, CSG
− Raytheon, Lockheed Martin, Northrop Grumman, CSRA, Jaguar Land Rover
− Disney, Ticketmaster, NBC/Universal
− Kaiser Permanente
− US Citizenship & Immigration Services, UK HM Revenue Collection, DISA Forge.mil, NZ Ministry of Social
Development, UK Welfare and Pensions, US Joint Warfare Analysis Center
− Amazon PrimeNow, CA, Compuware, Google Search, IBM, MicroFocus, Microsoft, SAP

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Release & Project
Management
ITSM
Route 5

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Lead Time: 9 months
Source: Damon Edwards (@damonedwards)

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DevOps Enterprise: Lessons Learned
▪ In 2018, IT Revolution held the fifth DevOps Enterprise Summit, a conference for horses, by
horses
▪ Over the years, the conference has hosted over 250 leaders from:
− Capital One, KeyBank, Barclays, GE Capital, ING Bank, Fidelity, PNC, ADP, BofA, Western Union, BBVA
− Nationwide Insurance, Zurich Insurance, Hiscox, Aviva, LV=
− Walmart, Nordstrom, Target, Macy’s, Marks and Spencer
− Nike, Adidas, Sherwin Williams
− Verizon, Telstra, T-Mobile, Orange, CSG
− Raytheon, Lockheed Martin, Northrop Grumman, CSRA, Jaguar Land Rover
− Disney, Ticketmaster, NBC/Universal
− Kaiser Permanente
− US Citizenship & Immigration Services, UK HM Revenue Collection, DISA Forge.mil, NZ Ministry of Social
Development, UK Welfare and Pensions, US Joint Warfare Analysis Center
− Amazon PrimeNow, CA, Compuware, Google Search, IBM, MicroFocus, Microsoft, SAP

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Information
Security
Security Tools
Route 6

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High Performers Are More Secure And Controlled
Source: Google/DORA: 2018 State Of DevOps Report: https://cloudplatformonline.com/2018-state-of-devops.html
2xless time spent
remediating security
issues
29%more time spent
on new work

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Capital One: DevOpsSec
Source: Tapabrata Pal, Capital One

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IT Management
Digital Transformation
Route 7

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Raia: Kaiser Permanente
Source: https://www.youtube.com/watch?v=m5CllYwdOwM&list=PLvk9Yh_MWYuzV60LtpXOIPNnd6p67dWSN&index=10

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Rez/Gillespie: KeyBank
Stephanie Gillespie
SVP, Head of Digital Chanel Technology
John Rzeszotarski
SVP, Director of Continuous Delivery

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Where does it go from here?
Transformation Patterns

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Questions?