Webinar learn how amber used social & emotional intelligence
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Find out how Amber unlocked the secret of her inner power and rapidly advanced her career through the influence of Social and Emotional Intelligence. Social and Emotional Intelligence is more than a catchy phrase. S+EI gives you the edge to navigate real-world business with confidence and agility In this overview, Dr. Michael Zwell, Chancellor and three-time author on competency-based management, will guide you through the power and potential of Social and Emotional Intelligence and how it will separate you in the work place. He will also interview Amber Ake and her amazing story on how she applied S+EI to not only increase her salary six times, but also replaced her boss. Dr. Zwell and Amber will discuss how it’s proven that you can “increase the value of you” within your organization and improve your ability to lead and manage a multitude of situations, thus propelling you to the next level of your career with these tools. We will cover real life examples of how Social and Emotional Intelligence is being used to change the way professional at all levels within organizations: • Communicate clearly • Operate more efficiently • Navigate interpersonal relationships more confidently • Improve conflict resolution • Effectively build, drive and lead a team • Positively impact profitability You can now be the thought leader so many companies are seeking in today’s workplace. Dr. Zwell will cover real-life examples and discuss how professionals and companies are changing their lives and their workplace with these new skills. Amber’s new path started by simply signing up for this Social and Emotional Intelligence session with Dr. Zwell. What’s stopping you? Title: Learn how Amber used Social and Emotional Intelligence to rise through six promotions - These skills will change your career! Date: Wednesday, July 18, 2012 Time: 12:00 PM - 1:00 PM CDT After registering you will receive a confirmation email containing information about joining the Webinar.
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Webinar learn how amber used social & emotional intelligence
- 2. Your Instructor and Host today Wright Graduate Institute for the Realization of Human Potential Dr. Michael Zwell Chancellor
- 3. Michael Zwell, Ph.D. Ph.D. from Yale, Woodrow Wilson Fellow Author of “Creating a Culture of Competence” and “Six Figure Salary Negotiation” Global expert and consultant in leadership and emotional & social intelligence competencies Executive coach to leaders and other executives Leader of transformation laboratories Chancellor of Wright Graduate Institute CEO of Zwell International, Inc.
- 4. • Multinational consulting firms: Partners with high EI sold and delivered $1.2 million (139%) more than lower EI partners.
- 5. • Multinational consulting firms: Partners with high EI sold and delivered $1.2 million (139%) more than lower EI partners. • When selected by SEI, only 6% of the partners left within 2 years.
- 6. • Multinational consulting firms: Partners with high EI sold and delivered $1.2 million (139%) more than lower EI partners. • When selected by SEI, only 6% of the partners left within 2 years. • Managers high in EI outperformed others in customer satisfaction and lower turnover
- 7. • Loreal: Salespeople with high EI had 63% less turnover • Insurance: High SEI salespeople sold 37% more
- 8. • 300 top execs, 15 global companies: EI distinguishes stars from average performers
- 9. • 300 top execs, 15 global companies: EI distinguishes stars from average performers • In top leadership positions: EI accounts for 4/5 of the difference
- 10. “Emotional intelligence is carried through an organization like electricity through wires…the leader’s mood is quite literally contagious, spreading quickly and inexorably throughout the business…”
- 11. Introducing Amber Ake 30 years old Career in hospitality Six promotions in six years
- 12. What is Emotional Intelligence Anyway? The capacity to know what’s going on with you in any given moment and to regulate your emotions given your goals in life
- 13. What is Emotional Intelligence Anyway? The capacity to know what’s going on with you in any given moment and to regulate your emotions given your goals in life Self awareness Responsible expression and emotional regulation
- 14. What is Emotional Intelligence Anyway? The capacity to know what’s going on with you in any given moment and to regulate your emotions given your goals in life Self awareness Responsible expression and emotional regulation Accurate analysis of emotional reactions
- 15. What is Emotional Intelligence Anyway? The capacity to know what’s going on with you in any given moment and to regulate your emotions given your goals in life Self awareness Responsible expression and emotional regulation Accurate analysis of emotional reactions Effective use of emotional information
- 16. PAIN PLEASURE Fear Hurt Anger Sadness Joy
- 17. What is Social Intelligence? Read what is going on in others and to up-regulate or down-regulate them as appropriate
- 18. What is Social Intelligence? Read what is going on in others and to up-regulate or down-regulate them as appropriate Read emotional responses Facial expressions, body posture, tone of voice, etc.
- 19. What is Social Intelligence? Read what is going on in others and to up-regulate or down-regulate them as appropriate Read emotional responses Facial expressions, body posture, tone of voice, etc. Read our own emotional responses to others Use our own emotional responses to understand ourselves and analyze what is going on with others
- 20. What is Social Intelligence? Read what is going on in others and to up-regulate or down-regulate them as appropriate Read emotional responses Facial expressions, body posture, tone of voice, etc. Read our own emotional responses to others Use our own emotional responses to understand ourselves and analyze what is going on with others Determine how to act and be in ways that facilitate desired outcomes
- 21. What is Social Intelligence? Read what is going on in others and to up-regulate or down-regulate them as appropriate Read emotional responses Facial expressions, body posture, tone of voice, etc. Read our own emotional responses to others Use our own emotional responses to understand ourselves and analyze what is going on with others Determine how to act and be in ways that facilitate desired outcomes Help others regulate their emotional responses
- 22. Social & Emotional Intelligence Together Personal power and influence Career success and fulfillment Social and emotional intelligence at work: Dealing with a client problem
- 23. Degrees of SEI SEI can be improved No one is done learning
- 24. Another Example
- 25. Not Just Change, but Transformation! Realize your potential in all areas of life Journey courageously into the unknown Transform how you view yourself
- 26. Not Just Change, but Transformation! Realize your potential in all areas of life Journey courageously into the unknown Transform how you view yourself Operate with a greater sense of purpose, personal efficacy, autonomy, and relatedness
- 27. Not Just Change, but Transformation! Realize your potential in all areas of life Journey courageously into the unknown Transform how you view yourself Operate with a greater sense of purpose, personal efficacy, autonomy, and relatedness In the words of Jack Mezirow, founder of the concept of transformative learning
- 28. Jack Welch, Former Chairman of GE "A leader's intelligence has to have a strong emotional component. He has to have high levels of self-awareness, maturity and self-control. She must be able to withstand the heat, handle setbacks and when those lucky moments arise, enjoy success with equal parts of joy and humility. No doubt emotional intelligence is more rare than book smarts, but my experience says it is actually more important in the making of a leader. You just can't ignore it.” Speaking to the Wall Street Journal
- 29. Wright Graduate Institute Program for Social & Emotional Intelligence Theoretical foundation
- 30. Wright Graduate Institute Program for Social & Emotional Intelligence Theoretical foundation Experiential
- 31. Wright Graduate Institute Journey of Transformation Neuroscience Developmental theory & practice
- 32. Wright Graduate Institute Journey of Transformation Neuroscience Developmental theory & practice Adlerian Humanistic and positive psychology
- 33. Wright Graduate Institute Journey of Transformation Neuroscience Developmental theory & practice Adlerian Humanistic and positive psychology Existential philosophy Behavioral economics
- 34. Wright Graduate Institute Journey of Transformation Neuroscience Developmental theory & practice Adlerian Humanistic and positive psychology Existential philosophy Behavioral economics Educational theory and methodologies High performance research
- 35. How We Do It A logical synthesis and evolution of classic works in education, psychology, and philosophy
- 36. How We Do It A logical synthesis and evolution of classic works in education, psychology, and philosophy M.A. in Transformational Leadership and Coaching and certificate programs Emotional intelligence Social intelligence Transformational coaching Transformational leadership
- 37. How We Do It A logical synthesis and evolution of classic works in education, psychology, and philosophy M.A. in Transformational Leadership and Coaching and certificate programs Emotional intelligence Social intelligence Transformational coaching Transformational leadership Combining experiential learning with learning theory and practice
- 38. Experience the Experiential! More Life Training Chicago September 7-9 November 9-11 www.morelifetraining.com
- 39. What Our Students Say
- 40. Who Is Attracted to Us? People who are searching for something more in their careers and their lives, greater Fulfillment Personal power and influence Service Knowledge, wisdom. And effectiveness
- 41. Who Is Attracted to Us? People who are searching for something more in their careers and their lives, greater Fulfillment Personal power and influence Service Knowledge, wisdom, and effectiveness Business owners and leaders Professionals
- 42. Why Are They Attracted? Should You Be Attracted? Already successful Questioning basic beliefs and assumptions Lifelong learning Aware of gap between present and ideal Yearn for more in career and life
- 43. How We Work with Busy Professionals Focus on what matters to you Apply what you learn Be a part of a dynamic community of like-minded professionals for ultimate support
- 44. Our Programs Certificate Programs Emotional Intelligence Social Intelligence Transformational Leadership Transformational Coaching Master’s Degree Transformational Leadership and Coaching
- 45. Next Steps Come to More Life Training www.morelifetraining.com Meet with Dr. Michael Zwell Contact us (866) 667-3968 Chuck Munro, Director of Admissions cmunro@wrightgraduateinstitute.org
Hinweis der Redaktion
- Taking you and your career to the next level Unplug your career (how to) Accelerate your career* With the power of social and emotional intelligence*
- Chuck moderator - questions Introduce Mike
- Mike has helped hundreds of organizations and thousands of individuals use social and emotional intelligence to improve their careers, their relationships, and their life fulfillment. My credentials: - For 25 years i have been researching what makes people excel at their jobs and their careers I had an executive search firm, and realized that no one i knew who was hiring people had the slightest idea what made people successful, let alone how to assess them I began to study the field of competencies, the traits and behaviors that differentiate high performers In the early 90’s the science writer Daniel Goleman started interviewing some of the researchers in the competency field, and he brilliantly rebranded the concepts as emotional intelligence , which he published in 1996. - The research into this field led me to assessing CEO’s and other senior managers, installing hiring and performance management systems in companies all over the world, being an executive coach to many CEO’s, leading people in their individual transformation, and starting and running the Wright Graduate Institute for the Realization of Human Potential. NEXT: SOCIAL AND EMOTIONAL INTELLIGENCE MATTERS
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- 2 OF 3 Everyone on this call has a level of social and emotional intelligence. You use it every day to succeed in your job, have good relationships, and in general interact with others.
- 3 OF 3 “ Managers high in emotional intelligence outperformed others in terms of increased customer satisfaction , lower turnover , and 34% greater profit growth ”
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- MASTER’S STUDENT AT W.G.I. AMBER, HOW HAVE YOU USED SOCIAL AND EMOTIONAL INTELLIGENCE IN YOUR CAREER?
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- 2 of 4 Responsible expression Aligned with desired outcomes Analyze emotional reactions: What is current and what is triggered from the past All strong emotional reactions involve one or both of the following They trigger emotions from incidents in the past that are unresolved or unfinished They trigger thoughts and/or feelings about myself that I don’t accept Effective use of emotional information. It is not thinking vs. feeling Emotions provide key data in cognitive analysis and decision making processes
- 3 of 4 MITCH VERNICK STORY OF SCOWLING
- 4 of 4 Effective use of emotional information. It is not thinking vs. feeling Emotions provide key data in cognitive analysis and decision making processes STORIES: My interactions with CEOs Example: My interacting with CEOs: Past interaction with CEO of Heller: intimidated, shut down Recent coaching of a CEO who challenged me and disparaged what I said, me persisting in the face of my fear.
- Awareness of what I am feeling Five primary emotions: fear hurt anger sadness joy Can feel more than one at the same time NOT THINKING VS. FEELING BASED ON OUR SOCIAL AND EMOTIONAL INTELLIGENCE, WE ARE GOING TO GIVE YOU SOMETHING TO DO!! POLL: Does developing your emotional intelligence increase the likelihood that you will have more a) career success; b) more meaningful relationships; c) self-confidence; d) all of the above CLICK ON THE ONE THAT MOST APPLIES TO YOU.
- 1 OF 5 SI is capacity to read what is going on in others and to up-regulate or down-regulate others as required by the circumstances or the goals. SYMPATHETIC NERVOUS SYSTEM – AROUSAL, ATTENTION, PARASYMPATHETIC NERVOUS SYSTEM – CALM, EASE
- 2 OF 5 AMBER STORY OF TWO SERVERS, ONE MALE, ONE FEMALE, FEMALE BLOWS UP MY LEUKEMIA STORY
- 3 OF 5 SI is capacity to read what is going on in others and to up-regulate or down-regulate others as required by the circumstances or the goals. Reading their emotional responses Facial expressions, body posture, tone of voice, etc. Reading our own emotional responses to others Using our own emotional responses to understand ourselves and analyze what is going on with others EXAMPLE Emotionally regulating ourselves Determine how to act and be in ways that facilitate desired outcomes Helping others regulate their emotional responses STORY: Bruce’s example of an executive being furious with an attorney’s email. Bruce emailing a fellow partner how to respond to the client’s upset in a constructive way. The partner sent an email that will cause them to lose the client instead of following Bruce’s advice.
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- 1 OF 1 You can see how social and emotional intelligence makes a difference to career success and fulfillment Personal power and influence The ability to get work done for self and through others Career success and fulfillment STORY: Bruce Zivian story: Bruce is a high-powered attorney dealing with M&A. Brought in another John, another law partner in their firm, to deal with other issues for a client. A junior associate working under this partner sent an email to the client leaving out several key words that were important. In a phone call with Bruce and John, the client was furious and screaming on the phone. The client then hung up on them in anger. After the call, Bruce read the email in question, and composed an email to his partner John that recommended the following response: “ I read the email, and I would be as angry and upset as you are.” 2) Apologize 3) Will never happen again 4) I will read every communication to you before it goes out; 5) If you have any problem, let me know any way you want to for any reason. Do not call the client – he clearly does not want to talk with us now. Partner’s response: he called the client and left a message that said, “I hear you are still upset. Give me a call.” Bruce told me that they will likely lose the client as a result of his partner’s response.
- 1 OF 1 There are clearly degrees of Social & Emotional Intelligence. Why can some people grab the hearts and minds of a wide range of people from a wide range of backgrounds, and other people can only establish limited rapport with others? There are degrees of social & emotional intelligence. No one is done learning social emotional intelligence. It’s been demonstrated that social emotional intelligence can be improved. If you want to make yourself more effective and have a more fulfilling life, develop your own social emotional intelligence. If you want to really feel fulfilled and satisfied, help other people develop theirs, whether you’re in a manufacturing industry, a service industry, whether you’re an educator, a public servant of any kind, no matter what you do, you have opportunities as you interact with other people to help them enhance their social & emotional intelligence. That’s a key part of what you will learn with a Master’s degree in transformational leadership and coaching.
- Two hunters from New Jersey are out in the woods when one of them falls to the ground. He doesn’t seem to be breathing. The other whips out his mobile phone and calls the emergency services. He gasps out to the operator: “My friend is dead. What can I do?” The operator in a calm soothing voice says, “Just take it easy. First let’s make sure he’s dead.” There is a silence, then a shot is heard. The guy’s voice comes back on the line. He says, “OK, now what?” [Pause…] This is a joke… Context: Humor is a tool of emotional intelligence. Puts people at ease. Makes a point. Changes perspective. Can both up-regulate and down-regulate. WHAT IS UP-REGULATE? ACTIVATE THE SYMPATHETIC NERVOUS SYSTEM DOWN-REGULATE: ACTIVATE THE PARASYMPTHETIC NERVOUS SYSTEM
- 1 OF 3 Transformation is the quest to realize your potential in all areas of life. To journey courageously into the unknown of your potential self. It involves a process of transforming your established ways of viewing yourself and others so that you can see yourself more clearly.
- 2 OF 3 AMBER, HOW HAVE YOU TRANSFORMED?
- 3 OF 3 In the words of Jack Mezirow, founder of the concept of transformative learning: Transformative learning refers to the process by which we transform our taken-for-granted perspectives, habits of mind, and mind-sets, to make them more inclusive, discriminating, open, emotionally capable of change, and reflective, so that they may generate beliefs and opinions that will prove more true or justified to guide action. . . So that we gain greater control over our lives as socially responsible, clear-thinking decision makers. POLL : I understand that transforming will : a) Change how I see myself in the world; b) Be a quick and easy process; c) Have direct benefits to many aspects of my life; or d) Both a and c
- 1 OF 2 Why am I talking about this? Obviously I have a vested interested in this? We care about your applying this in your life. We want you to have experiences that infuse you with At the W.G.I. we have a totally cool type of education. We have a depth of experiential learning and practice in S&EI that may be unmatched. We are talking about the abstractions that you learn in this program that apply to your daily and professional life, for greater meaning, satisfaction, and effectiveness. In the certificate and master’s programs, you will actually be learning the theoretical and methodological foundations behind this. So that if you’re a business person who simply wants to be better leader, you will learn to understand human development in such a way that you will help your people function at their best as you learn to be a transformational leader. Some of the business people will also want to learn to coach because more and more corporations are offering coaching training to their leaders as they understand that social emotional intelligence is central to the success of the company and each staff member in the company. Some of you may even want to start careers as professional coaches.
- 2 OF 2 To understand the experiential aspect of this, you must attend the first part of the program, our introductory weekend training in S&EI. In a few minutes I will tell you more about it, but I want you to know now that just by being a part of this webinar, you will gain complimentary admission to this introduction. In this training, you will learn core processes by which human being will fulfill their potential. And in your masters studies, you will actually be learning the theoretical and methodological foundations behind this. So that if you’re a business person who simply wants to be better leader, you will learn to understand human development in such a way that you will help your people function at their best as you learn to be a transformational leader. Some of the business people will also want to learn to coach because more and more corporations are offering coaching training to their leaders as they understand that social emotional intelligence is central to the success of the company and each staff member in the company. Some of you may even want to start careers as professional coaches. And it is proven that successful leaders bring out the best in their people. This is how successful companies like GE and Pepsi have kept their leading positions for decades. You will have a depth of training that is unparallel in educational circles.
- 1 OF 4 Our state-of-the-art curriculum and learning technologies integrate for you the best of current neuroscience; Adlerian, developmental, humanistic, and positive psychology; existential philosophy; behavioral economics; educational theory and methodologies; and high performance research BEST OF THE BEST
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- As I mentioned, our introductory weekend Training will take you in-depth into the experiential practice of S&EMOTIONAL INTELLIGENCE. Whether or not you decide to continue with the W.G.I., this training will serve you in your career and your whole life. $800 value. And take a test drive. If you are interested in attending one of these complimentary weekends. To find out more about the training and to register, go to www.morelifetraining.com And, by participating in this webinar, your admission is complimentary. JUST LIKE AMBER HAS DESCRIBED IN HER EXAMPLES, YOU WILL BE ABLE TO BRING THIS SOCIAL AND EMOTIONAL INTELLIGENCE TO BEAR ON MONDAY MORNING. AMBER: THIS IS WHERE I STARTED.
- LET’S TALK ABOUT OUR STUDENTS AND WHAT THEY SAY: As a result of my exposure to the Wright Transformational Learning model, I have profoundly deepened my understanding of the why's behind what I practice. I have grown significantly as a person, increasing the joy, meaning, and satisfaction I experience moment by moment in my life. I am a more potent leader, supporting others to overcome challenges and live lives of meaning and purpose. My practice has grown so much we needed to take on new office space, and we already need more space again. My staff has matured significantly, and they are successfully growing their own private practices. - An entrepreneur running a counseling business. I have doubled my income and have a new job that is the job of my dreams. - An interior designer As I described what I have been learning and applying to headhunters, I have been invited to consider one opportunity after another. A student running a manufacturing company I am taking increasing responsibility and am increasingly recognized as a national leader in early childhood education - A Montessori consultant, administrator, and teacher
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- 2 of 2 Who want to take their careers to the next level. STORY: Speaks to top population People with MBA, Ph.D., and MD have taken this program, and they find that it supplements them dramatically. We’ve had MBA’s who are vice presidents of sales feel that it has transformed their career and their income and their capacity to touch and be touched and to understand organizations be able to analyze groups, to influence groups. MD’s feel that their contact with patience’s is much more powerful and effective.
- Like WGI students, you may have reached a point where you are calling into question some of the basic beliefs and assumptions around which you have built your career, your life and your personal identity. As a lifelong learner, you likely are continually engaged in a process of re-examination of those beliefs and assumptions. You probably have developed some degree of awareness of a gap that exists between the life and career you are currently living and the life and career you want to live—even if you cannot fully articulate all that this entails. You may want more career, relationship, or social success. You may recognize that there is a difference between the person you are presenting to the world and the more authentic person you yearn to be. The educational process at WGI is determined by your personal journey of self-knowledge and realization of potential. It leads you to increasingly authentic and powerful ways of being, knowing, and creative self-expression. And these lead to greater career success no matter what your profession. EXAMPLES OF STUDENTS: Natalie Wing – interior designer, doubled income Ed Wing - #2 in a middle market company, doubled income, offers to run companies based on his social and emotional intelligence Lisa Sanden – becoming national leader in Montessori education Jon Laux – young, developing manager in a national insurance company Example: Lisa Sanden as a Montessori consultant Previously was intimidated when she was not wanted Now can go in and sooth herself and tell truth and gain respect and be valued
- Work with you top take into your world or workplace in practice – so you don’t lose the skill WHAT WE DO IS OUTCOME-BASED. WE FOCUS ON WHAT MATTERS TO YOU. EXAMPLES Lisa Sanden – one of our students, is helping to transform Montessori education, and several other graduate students have been getting graduate credit for working on a project to identify the best practices of Montessori schools in enrolling new students Another student, JON LAUX, a master’s student, is excelling in his career with a Fortune 500 company, using the emotional and social intelligence skills he is developing to support executive leadership. He has learned that the more he listens to and responds to the needs of leaders, the better his career is.
- Next steps: I would like to continue the discussion with you one-to-one. I will sit down with each of you to determine how you can take your career to the next level. I would love to talk with you more and talk about you, your career, and your dreams. And if you come in person, I will also give you a free in-person vision assessment regarding your S&EMOTIONAL INTELLIGENCE. POLL: Most challenging poll of all I would like a personal appointment with Dr. Mike Zwell… Yes – Please, morning works best Yes – Please, afternoon works best Yes – Please, evening works best