1. MANAGING QUALITY
• What is Quality?
• “degree to which a set
of inherent
characteristics fulfils
requirement”
• ISO 9000:2000

2. MANAGING QUALITY
• In simple and short
– Quality means meeting Customer
Requirements.
• For those who wanted to know more about quality definition, please refer
page 3.

3. MANAGING QUALITY
• Quality- Definition
• “Customer is always RIGHT”
• if not, please refer page 4

4. MANAGING QUALITY
• Customer is always RIGHT!

5. MANAGING QUALITY
• “Quality management”
• is based on the truth
that quality CANNOT
be inspected into a
product or service; it
must be built into it.

6. MANAGING QUALITY
• What is a Quality
Management System?
• A quality management
“system” is the interaction of
people, processes and
documentation to meet both
customers’ stated and implied
needs.

7. MANAGING QUALITY
• Customer-Supplier
Relationship
-Quality
management revolves
around the customer-
supplier relationship

8. Quality Management System
What is ISO?
What is ISO 9000 Management System?
Why ISO 9000 QMS ?

9. ISO
• What is ISO?
– A worldwide federation of national standard
bodies from some 130 countries
– Non-government organization
– Established in 1947
– Mission-Promote the development of
standardization

10. ISO
• ISO Name
– Derived from Greek “isos”, means Equal
– “Equal” = “Standard” (instead of IOS in
English or OIN in French, Organization
International de Normalisation

11. ISO
• ISO’s Achievement
– film speed code – Screw threads
– telephone and banking – paper sizes
card – SI-System of
– ISO 9000 & ISO measurement
14000 – Safety of wire ropes
– Symbols for – ISO international
automobile control codes for country
– Freight container names, currencies &
languages

12. ISO
• What Fields are
Covered?
– All except electrical &
electronic

13. Benefits
• Organization
– Internationally
recognized “good
quality system”
– Improve marketing
edge (especially export
market)
– Reduce down time
– improve quality

14. Benefits
• Customer
– Sense of confidence
– Enhance satisfaction
• Employee
– Enhance knowledge
– Motivation

15. Year 2000 Revision
• OLD • NEW
– ISO 9001:1994 – ISO 9001:2000
– ISO 9002:1994
– ISO 9003:1994
– Why?
– ISO protocols-shall be
reviewed at least once
in five years

16. Y-2000 Revision Plan
• 1. ISO 9000-QMS (Fundamentals &
Vocabulary)
• 2. ISO 9001-QMS (Requirements)
• 3. ISO 9004-QMS (Guidelines for
Performance Improvements)
• 4. ISO 19011-Guidelines for Auditing
Management System

17. QMS-8 Principles on New Std
are based
• Customers focused • Factual approach
• Leadership • Mutually beneficial
• Involvement of people supplier relationship
• Process approach
• System approach to
management
• Continual
improvement

18. ISO 9001:2000 Requirements
• 1 Scope • 6 Resource
• 2 Normative reference management
• 3 Terms & definition
• 4 Quality management • 7 Product realization
system
• 5 Management • 8 Measurement,
responsibility analysis and
improvement

19. System Development
• Decision by Top Management
• Awareness Training
• Develop procedures where required-process
approach
• Implement the procedure
• Audit by certification body
• continue next page

20. System Development
• Certification

21. THANK YOU
For your patient
Have a Nice Day