Applying the Balanced Score Card to Instruction / Training / Teaching

1. VCC – PIDP Balanced Score Card
ID 3104 - Evaluation of Learning in Instruction and Training
PIDP ID 3104
Balanced Score Card
in Instruction and Training
Marko Wolf-Pany, P.Eng.
Wolf-
Vancouver Community College
Provincial Instructor Diploma Program
December 2008
Marko Wolf-Pany, P.Eng.
Wolf-
VCC – PIDP
0
Process Improvement Consultant – Project Management Consultant
ID 3104 - Evaluation of Learning
Marko Wolf Pany, P.Eng.
 Professional Engineer (P.Eng.), Ontario
 B.Eng. Honours, Electrical Engineering, Carleton University
 Software Engineering Institute (SEI) Software Capability Evaluation (SCE)
Evaluator
 CMMI / ITT Senior Manager, TELUS / Accenture / Vancouver
 Program / Project / Process Improvement Management Consultant
 Director, Software Engineering Management
 Program Manager -SEI CMM based Software Process Improvement (SPI) Programs
 Member of the company’s Baldrige National Quality Program Steering Council
 Director, Systems Engineering -Technical Authority responsible for all
Information Technology (IT) Projects in Latin America
 Project Manager / Technical Manager, Land (Army) Software Engineering
Centre (LSEC), Department of National Defence (DND)
 Member of the Software Engineering Process Group (SEPG)
Marko Wolf-Pany, P.Eng.
Wolf-
VCC – PIDP
Process Improvement Consultant – Project Management Consultant 1
ID 3104 - Evaluation of Learning
Marko Wolf-Pany, P.Eng.
Process Improvement Consultant Saturday, December 6, 2008
Project Management Consultant 1

2. VCC – PIDP Balanced Score Card
ID 3104 - Evaluation of Learning in Instruction and Training
History of the Balanced Scorecard
 In 1992, an article by Robert Kaplan and David Norton entitled quot;The Balanced
Scorecard - Measures that Drive Performancequot; in the Harvard Business Review
caused a lot of attention for their method, and led to their business bestseller,
quot;The Balanced Scorecard: Translating Strategy into Actionquot;, published in 1996.
 The Balanced Scorecard (BSC) is a performance management tool which
began as a concept for measuring whether the smaller-scale operational
smaller-
activities of a company are aligned with its larger-scale objectives in terms of
larger-
vision and strategy.
 By focusing not only on financial outcomes but also on the operational,
marketing and developmental inputs to these, the Balanced Scorecard helps
provide a more comprehensive view of a business, which in turn helps
organizations act in their best long-term interests.
long-
Marko Wolf-Pany, P.Eng.
Wolf-
VCC – PIDP
Process Improvement Consultant – Project Management Consultant 2
ID 3104 - Evaluation of Learning
The 4 perspectives of the Balanced Scorecard
 The Balanced Scorecard method of Kaplan and Norton is a strategic approach,
and performance management system, that enables organizations to translate a
company's vision and strategy into implementation, working from 4
perspectives:
 Financial perspective.
 Customer perspective.
 Business process perspective.
 Learning and growth perspective.
 This allows the monitoring of present performance, but the method also tries to
capture information about how well the organization is positioned to perform in
the future.
Marko Wolf-Pany, P.Eng.
Wolf-
VCC – PIDP
Process Improvement Consultant – Project Management Consultant 3
ID 3104 - Evaluation of Learning
Marko Wolf-Pany, P.Eng.
Process Improvement Consultant Saturday, December 6, 2008
Project Management Consultant 2

3. VCC – PIDP Balanced Score Card
ID 3104 - Evaluation of Learning in Instruction and Training
Benefits of the Balanced Scorecard
 Kaplan and Norton cite the following benefits of the usage of the Balanced
Scorecard:
 Focusing the whole organization on the few key things needed to create breakthrough
performance.
 Helps to integrate various corporate programs. Such as: quality, re-engineering, and
re-
customer service initiatives.
 Breaking down strategic measures towards lower levels, so that unit managers,
operators, and employees can see what's required at their level to achieve excellent
overall performance.
Marko Wolf-Pany, P.Eng.
Wolf-
VCC – PIDP
Process Improvement Consultant – Project Management Consultant 4
ID 3104 - Evaluation of Learning
Kaplan and Norton's Balanced Scorecard
Marko Wolf-Pany, P.Eng.
Wolf-
VCC – PIDP
5
Process Improvement Consultant – Project Management Consultant
ID 3104 - Evaluation of Learning
Marko Wolf-Pany, P.Eng.
Process Improvement Consultant Saturday, December 6, 2008
Project Management Consultant 3

4. VCC – PIDP Balanced Score Card
ID 3104 - Evaluation of Learning in Instruction and Training
Balanced Score Card in Instruction and Teaching
QUALITY
(Planning,
Delivery ,
$ Assessments,
(Budget, and
RoI, etc.) Evaluation)
STUDENT INSTRUCTOR /
SATISFACTION TEACHER
SATISFACTION
Marko Wolf-Pany, P.Eng.
Wolf-
VCC – PIDP
Process Improvement Consultant – Project Management Consultant 6
ID 3104 - Evaluation of Learning
Is the Program / Course Balanced ?
Marko Wolf-Pany, P.Eng.
Wolf-
VCC – PIDP
7
Process Improvement Consultant – Project Management Consultant
ID 3104 - Evaluation of Learning
Marko Wolf-Pany, P.Eng.
Process Improvement Consultant Saturday, December 6, 2008
Project Management Consultant 4