1. VP OGX
IR Manager EBM of SU EBM of oGCDP EBM of oGIP
Quality
Management
Board

2. MEMBER
EDUCATION CYCLE
•Clear Job Description for EP BUDDY
•Job Description for each phrases (RA/MA/RE)
https://docs.google.com/spreadsheets/d/1whLtv4GK1IMCRDoM4kSt3_uIUWvvkCOVzNSLDcIfecQ
/edit#gid=275317692
•Guideline for EP BUDDY
https://docs.google.com/spreadsheets/d/1whLtv4GK1IMCRDoM4kSt3_uIUWvvkCOVzNSLDcIfecQ
/edit#gid=1194372478

3. CUSTOMER
EXPERIENCE
MANAGEMENT
•OPS/CPS
•International SOS (iSOS)
•Newsletter

4. •We conducted 1 OPS and 1 CPS for each Recruitment
(except SU Recruitment : 2 OPS and 1 CPS)
•OPS will be conducted 1 week after having Final result, CPS will be 1 week later than
OPS
•90% good feedback from EPs attend OPS/CPS
CUSTOMER
EXPERIENCE
MANAGEMENT

5. 1. OPS we deliver for EPs:
• Knowledge about AIESEC- Global Citizen Program
• Exchange Policy
• Matching Process
• NPS Training
• iSOS
• IR Process
• CV and Cover Letter Training
• Sharing from Returnees
• Finance Policy
2. 85% EPs attend OPS
CUSTOMER
EXPERIENCE
MANAGEMENT

6. CUSTOMER
EXPERIENCE
MANAGEMENT
1. CPS we deliver for EPs:
• Preparation before Exchange (Project, Culture,..)
• Viet Nam Ambassador
• Motivation before Exchange
2. 80% EPs attend CPS

7. CUSTOMER
EXPERIENCE
MANAGEMENT
•iSOS will be introduced to EPs in OPS
•After EPs get Matched and submit 130$, they will inform EBM of SU to receive the
Membership Code and Assistance Number of iSOS
•20 MA/RE EPs already got iSOS Code and used it

8. CUSTOMER
EXPERIENCE
MANAGEMENT
•We have Sub-Team for Newsletter
•Every 2 weeks we will send 1 Newsletter to EPs
•We already built 7 contents for Newsletter
•We also have feedback form to know if it is useful for EPs or not, and what are expected
contents EPs want for the next Newsletter
•The content of Newsletter
https://docs.google.com/spreadsheets/d/1Drwq-a1TBfCogOQcB9A2qfFqlZ-
cJVrrjDG9nydYmHw/edit#gid=776595820