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SMAAKONDERZOEK 3.0
BETER VOORSPELLEN HOE GOED JE SMAAK-INNOVATIE ZAL
AANSLAAN? KOM PROEVEN VAN EEN ALPRO CASE!

Séverine Distave - ALPRO
Ludovic Depoortere – ROGIL SENSORY & MARKETING RESEARCH
KEY MESSAGE
KEY MESSAGE




DE INTEGRATIE VAN
CONSUMER & EXPERT PANEL DATA
MAAKT DAT JE GERICHTER KAN INNOVEREN
DID YOU KNOW




               DE PSYCHOLOGIE VAN SMAAK: PERCEPTIE & REALITEIT
TASTE = PERCEPTION




              DE PSYCHOLOGIE VAN SMAAK: PERCEPTIE & REALITEIT
TASTE = PERCEPTION




              DE PSYCHOLOGIE VAN SMAAK: PERCEPTIE & REALITEIT
TASTE = PERCEPTION




              DE PSYCHOLOGIE VAN SMAAK: PERCEPTIE & REALITEIT
TASTE = PERCEPTION




              DE PSYCHOLOGIE VAN SMAAK: PERCEPTIE & REALITEIT
TASTE




        DE PSYCHOLOGIE VAN SMAAK: PERCEPTIE & REALITEIT
WHO’S ALPRO

FOUNDED IN 1980                                                    ACTIVE IN 6 PRODUCT CATEGORIES

                                                                                       CLEAR PIONEER AND
                                                                                        EUROPEAN MARKET
PART OF DEAN                                                                          LEADER IN SOY-BASED
FOODS SINCE 2009                                                                                PRODUCTS

                                                                                          INNOVATION AND
                                                                                             SUSTAINABLE
800 EMPLOYEES                                                                         DEVELOPMENT ARE IN
                                                                                                 OUR DNA


                                                                                               2 BRANDS:
~260 MIO IN                                                                                ALPRO® SOYA &
REVENUES IN 2010                                                                              PROVAMEL®



                   WAAROM IS SMAAK ZO BELANGRIJK VANUIT HET PERSPECTIEF VAN ALPRO ?
OUR MISSION

                                            WE CREATE DELICIOUS,
                                          NATURALLY-HEALTHY PLANT-
                                            BASED FOODS FOR THE
                                           MAXIMUM WELLBEING OF
                                           EVERYONE AND WITH THE
                                          UTMOST RESPECT FOR OUR
                                                  PLANET.




WAAROM IS SMAAK ZO BELANGRIJK VANUIT HET PERSPECTIEF VAN ALPRO ?
OUR USERS LOVE THE TASTE OF ALPRO
APPRECIATION OF THE TASTE IS ONE OF THE MAIN DRIVERS FOR OUR USERS




               WAAROM IS SMAAK ZO BELANGRIJK VANUIT HET PERSPECTIEF VAN ALPRO ?
OFFER A WIDE RANGE OF TASTY PLANT-BASED PRODUCTS

OUR AMBITION IS TO OFFER A WIDE
RANGE OF PLANT-BASED
PRODUCTS … EACH OF THEM WITH
AN ATTRACTIVE AND UNIQUE TASTE.




                                                                            THEREFORE CONSUMER-
                                                                             CENTRIC INNOVATION IS
                                                                                ESSENTIAL FOR US.




                   WAAROM IS SMAAK ZO BELANGRIJK VANUIT HET PERSPECTIEF VAN ALPRO ?
“ IT HAS BEEN ESTIMATED THAT
  70-80% OF NEW PRODUCT
  INTRODUCTIONS FAIL WITHIN 1
                                                    “                                  “          INITIAL LIKING OF BLIND PRODUCT
                                                                                                  DOES NOT GUARANTEE LIKING
                                                                                                                             “
                                                                                                  OVER REPEATED EXPOSURE DUE TO
  YEAR AFTER LAUNCH!                                                                              CHANGES IN OPTIMAL LEVEL OF
                                                                                                  INTENSITY*.




*(Vickers et al., 1998; chung et al., 2007; zandstra et al., 2000), complexity (berlyne, 1970; jellinek et al., 1979, 1983; levy et al., 2006), or arousal (dember & earl, 1957)




                                                                              DE ALPRO CASE
A GOOD SUSTAINABLE TASTE = UNIQUE




                    DE ALPRO CASE
A GOOD TASTE INNOVATION FORMULA


f (90 % known ingredients + 10 % new ingredients)




           WAAROM IS SMAAK ZO BELANGRIJK VANUIT HET PERSPECTIEF VAN ALPRO ?
STEP 1: MAPPING THE CURRENT SITUATION




                    DE ALPRO CASE
EVALUATIVE RESEARCH (PREFERENCE RESEARCH)

       MEASURES SUBJECTIVE DIFFERENCES BETWEEN PRODUCTS
       HOW DOES THE CONSUMER EVALUATE AND APPRECIATE THE PRODUCT?
                  WHICH PRODUCT IS PREFERRED AND WHY?




                               DE ALPRO CASE
DESCRIPTIVE RESEARCH (ANALYTICAL)

        MEASURES OBJECTIVE DIFFERENCES BETWEEN PRODUCTS
        E.G. SWEETNESS, STRAWBERRY-AROMA, GRANULARITY, SALTINESS, …
          WHAT IS THE (SENSORY) PROFILE OF THE DIFFERENT PRODUCTS?




                                DE ALPRO CASE
ESTABLISHING A TRAINED PANEL:
5% OF POPULATION ARE SUPER TASTERS




                    DE ALPRO CASE
OVERVIEW PROFILING DATA



                                    MAPPING SHOWS THE OBJECTIVE
                                    DIFFERENCES BETWEEN YOGHURTS

                                    1. On LOOKS both before and after stirring
                                    2. On COLOUR (more yellow and grey)
                                    3. On LIQUIDITY




                    DE ALPRO CASE
ANSWERING BOTH MARKETING & R&D FOCUS
     SENSORY PROFILING DATA                                                             STEP ONE            SENSORY PCA



                                                                                      converted into




      CONSUMER LIKING DATA                                                              STEP TWO


       Prod
       uct 1         31%                        47%                   17% 5%
        (a)

       Prot
       otyp
                                                                                  correlated into sensory
        e1     15%                 44%                       22%          19%
        (b)

       Com
                                                                                            pca
       petit
       or (c     27%                            58%                        13%
                                                                             2%
         )


                      9-10 on 10    7-8 on 10         5-6 on 10    < 5 on 10




                                                                                        DE ALPRO CASE
STEP 2: CREATING A NEW FORMULA TO ANSWER MARKET
NEED: MORE POURING, TEXTURE & LOOK FITTING FOOD
PAIRING OPPORTUNITIES




                     DE ALPRO CASE
CREATIE VAN EEN NIEUWE “POURING” VARIANT

                                     NEW LINE
        CURRENT                     EXTENSION




                    DE ALPRO CASE
TASTE APPEAL IS ESSENTIAL IN EVERYTHING WE DO




                     ACTIVATIE-PLAN
TASTE APPEAL IS ESSENTIAL IN EVERYTHING WE DO




                     ACTIVATIE-PLAN
TASTE IS FOR YOURSELF
WHAT DOES THIS MEAN FOR YOU?




                BELANG VAN MULTI-SENSORY AANPAK
EEN STERK PRODUCT
= STERK OP MEER DAN 1 ZINTUIGLIJK ASPECT




                   BELANG VAN MULTI-SENSORY AANPAK
SNAP, CRACKLE, POP...




                  BELANG VAN MULTI-SENSORY AANPAK
TRENDS
    THAT WILL MOTIVATE
FOOD COMPANIES & RETAILERS
   TO FOCUS ON SENSORY



        BELANG VAN MULTI-SENSORY AANPAK
HEALTH / WELLNESS
A GREAT OPPORTUNITY FOR SENSORY




                 BELANG VAN MULTI-SENSORY AANPAK
GLOBAL FOOD – FRESH AVAILABLE AROUND THE CORNER




                 BELANG VAN MULTI-SENSORY AANPAK
OVERLOAD
GUIDE CONSUMERS




                  BELANG VAN MULTI-SENSORY AANPAK
KEY TAKE-OUT




GOOD SENSORY MIX
= MAKES YOUR BRAND BREAK THROUGH !




                     BELANG VAN MULTI-SENSORY AANPAK
SENSORY
IS EMOTION

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Innovative tasteresearchAlprocase

  • 1. SMAAKONDERZOEK 3.0 BETER VOORSPELLEN HOE GOED JE SMAAK-INNOVATIE ZAL AANSLAAN? KOM PROEVEN VAN EEN ALPRO CASE! Séverine Distave - ALPRO Ludovic Depoortere – ROGIL SENSORY & MARKETING RESEARCH
  • 3. KEY MESSAGE DE INTEGRATIE VAN CONSUMER & EXPERT PANEL DATA MAAKT DAT JE GERICHTER KAN INNOVEREN
  • 4. DID YOU KNOW DE PSYCHOLOGIE VAN SMAAK: PERCEPTIE & REALITEIT
  • 5. TASTE = PERCEPTION DE PSYCHOLOGIE VAN SMAAK: PERCEPTIE & REALITEIT
  • 6. TASTE = PERCEPTION DE PSYCHOLOGIE VAN SMAAK: PERCEPTIE & REALITEIT
  • 7. TASTE = PERCEPTION DE PSYCHOLOGIE VAN SMAAK: PERCEPTIE & REALITEIT
  • 8. TASTE = PERCEPTION DE PSYCHOLOGIE VAN SMAAK: PERCEPTIE & REALITEIT
  • 9. TASTE DE PSYCHOLOGIE VAN SMAAK: PERCEPTIE & REALITEIT
  • 10. WHO’S ALPRO FOUNDED IN 1980 ACTIVE IN 6 PRODUCT CATEGORIES CLEAR PIONEER AND EUROPEAN MARKET PART OF DEAN LEADER IN SOY-BASED FOODS SINCE 2009 PRODUCTS INNOVATION AND SUSTAINABLE 800 EMPLOYEES DEVELOPMENT ARE IN OUR DNA 2 BRANDS: ~260 MIO IN ALPRO® SOYA & REVENUES IN 2010 PROVAMEL® WAAROM IS SMAAK ZO BELANGRIJK VANUIT HET PERSPECTIEF VAN ALPRO ?
  • 11. OUR MISSION WE CREATE DELICIOUS, NATURALLY-HEALTHY PLANT- BASED FOODS FOR THE MAXIMUM WELLBEING OF EVERYONE AND WITH THE UTMOST RESPECT FOR OUR PLANET. WAAROM IS SMAAK ZO BELANGRIJK VANUIT HET PERSPECTIEF VAN ALPRO ?
  • 12. OUR USERS LOVE THE TASTE OF ALPRO APPRECIATION OF THE TASTE IS ONE OF THE MAIN DRIVERS FOR OUR USERS WAAROM IS SMAAK ZO BELANGRIJK VANUIT HET PERSPECTIEF VAN ALPRO ?
  • 13. OFFER A WIDE RANGE OF TASTY PLANT-BASED PRODUCTS OUR AMBITION IS TO OFFER A WIDE RANGE OF PLANT-BASED PRODUCTS … EACH OF THEM WITH AN ATTRACTIVE AND UNIQUE TASTE. THEREFORE CONSUMER- CENTRIC INNOVATION IS ESSENTIAL FOR US. WAAROM IS SMAAK ZO BELANGRIJK VANUIT HET PERSPECTIEF VAN ALPRO ?
  • 14. “ IT HAS BEEN ESTIMATED THAT 70-80% OF NEW PRODUCT INTRODUCTIONS FAIL WITHIN 1 “ “ INITIAL LIKING OF BLIND PRODUCT DOES NOT GUARANTEE LIKING “ OVER REPEATED EXPOSURE DUE TO YEAR AFTER LAUNCH! CHANGES IN OPTIMAL LEVEL OF INTENSITY*. *(Vickers et al., 1998; chung et al., 2007; zandstra et al., 2000), complexity (berlyne, 1970; jellinek et al., 1979, 1983; levy et al., 2006), or arousal (dember & earl, 1957) DE ALPRO CASE
  • 15. A GOOD SUSTAINABLE TASTE = UNIQUE DE ALPRO CASE
  • 16. A GOOD TASTE INNOVATION FORMULA f (90 % known ingredients + 10 % new ingredients) WAAROM IS SMAAK ZO BELANGRIJK VANUIT HET PERSPECTIEF VAN ALPRO ?
  • 17. STEP 1: MAPPING THE CURRENT SITUATION DE ALPRO CASE
  • 18. EVALUATIVE RESEARCH (PREFERENCE RESEARCH) MEASURES SUBJECTIVE DIFFERENCES BETWEEN PRODUCTS HOW DOES THE CONSUMER EVALUATE AND APPRECIATE THE PRODUCT? WHICH PRODUCT IS PREFERRED AND WHY? DE ALPRO CASE
  • 19. DESCRIPTIVE RESEARCH (ANALYTICAL) MEASURES OBJECTIVE DIFFERENCES BETWEEN PRODUCTS E.G. SWEETNESS, STRAWBERRY-AROMA, GRANULARITY, SALTINESS, … WHAT IS THE (SENSORY) PROFILE OF THE DIFFERENT PRODUCTS? DE ALPRO CASE
  • 20. ESTABLISHING A TRAINED PANEL: 5% OF POPULATION ARE SUPER TASTERS DE ALPRO CASE
  • 21. OVERVIEW PROFILING DATA MAPPING SHOWS THE OBJECTIVE DIFFERENCES BETWEEN YOGHURTS 1. On LOOKS both before and after stirring 2. On COLOUR (more yellow and grey) 3. On LIQUIDITY DE ALPRO CASE
  • 22. ANSWERING BOTH MARKETING & R&D FOCUS SENSORY PROFILING DATA STEP ONE SENSORY PCA converted into CONSUMER LIKING DATA STEP TWO Prod uct 1 31% 47% 17% 5% (a) Prot otyp correlated into sensory e1 15% 44% 22% 19% (b) Com pca petit or (c 27% 58% 13% 2% ) 9-10 on 10 7-8 on 10 5-6 on 10 < 5 on 10 DE ALPRO CASE
  • 23. STEP 2: CREATING A NEW FORMULA TO ANSWER MARKET NEED: MORE POURING, TEXTURE & LOOK FITTING FOOD PAIRING OPPORTUNITIES DE ALPRO CASE
  • 24. CREATIE VAN EEN NIEUWE “POURING” VARIANT NEW LINE CURRENT EXTENSION DE ALPRO CASE
  • 25. TASTE APPEAL IS ESSENTIAL IN EVERYTHING WE DO ACTIVATIE-PLAN
  • 26. TASTE APPEAL IS ESSENTIAL IN EVERYTHING WE DO ACTIVATIE-PLAN
  • 27. TASTE IS FOR YOURSELF
  • 28. WHAT DOES THIS MEAN FOR YOU? BELANG VAN MULTI-SENSORY AANPAK
  • 29. EEN STERK PRODUCT = STERK OP MEER DAN 1 ZINTUIGLIJK ASPECT BELANG VAN MULTI-SENSORY AANPAK
  • 30. SNAP, CRACKLE, POP... BELANG VAN MULTI-SENSORY AANPAK
  • 31. TRENDS THAT WILL MOTIVATE FOOD COMPANIES & RETAILERS TO FOCUS ON SENSORY BELANG VAN MULTI-SENSORY AANPAK
  • 32. HEALTH / WELLNESS A GREAT OPPORTUNITY FOR SENSORY BELANG VAN MULTI-SENSORY AANPAK
  • 33. GLOBAL FOOD – FRESH AVAILABLE AROUND THE CORNER BELANG VAN MULTI-SENSORY AANPAK
  • 34. OVERLOAD GUIDE CONSUMERS BELANG VAN MULTI-SENSORY AANPAK
  • 35. KEY TAKE-OUT GOOD SENSORY MIX = MAKES YOUR BRAND BREAK THROUGH ! BELANG VAN MULTI-SENSORY AANPAK

Hinweis der Redaktion

  1. THE VISUAL INFORMATION WILL LARGELY INFLUENCE TASTE PERCEPTION. EXPERIMENTS SHOW THAT CONSUMERS CANNOT RECOGNIZE “ORANGE FLAVOR” IN FRUIT JUICE WHEN YOU ADD A BLUE COLORANT.Another way to regard the relationship between taste and smell is as two component parts of a perceptual function identified as the &quot;flavor system,&quot; which also includes temperature and tactile receptors. Warm foods seem tastier because warming releases additional aromas from the mouth to the olfactory receptors. Warm foods also seem sweeter, although temperature has no effect on the perception of salty foods. A food&apos;s tactile properties (how it feels in one&apos;s mouth) influence perception of its flavor, hence distinctions such as that between smooth and crunchy peanut butterA food&apos;s tactile properties (how it feels in one&apos;s mouth) influence perception of its flavor, hence distinctions such as that between smooth and crunchy peanut butter. Pain receptors are even included among the mouth&apos;s nerve endings involved in flavor perception, and may account for some of the appeal of hot and spicy foods. Apart from that, the VISUAL information will largely influence taste perception. Experiments show that consumers cannot recognize “orange flavor” in fruit juice when you add a blue colorant. Also the INTENSITY of the TASTE PERCEPTION is strongly correlated with the COLOR INTENSITY: compare it with a young white wine (almost looking like water) with a “golden bourgogne”. Last but not least, the auditive impulses do affect e.g. the “fresheness” perception of eating chips: the more “chrunchy” the fresher !
  2. Also the INTENSITY of the TASTE PERCEPTION is strongly correlated with the COLOR INTENSITY: compare it with a young white wine (almost looking like water) with a “golden bourgogne”.Another way to regard the relationship between taste and smell is as two component parts of a perceptual function identified as the &quot;flavor system,&quot; which also includes temperature and tactile receptors. Warm foods seem tastier because warming releases additional aromas from the mouth to the olfactory receptors. Warm foods also seem sweeter, although temperature has no effect on the perception of salty foods. A food&apos;s tactile properties (how it feels in one&apos;s mouth) influence perception of its flavor, hence distinctions such as that between smooth and crunchy peanut butterA food&apos;s tactile properties (how it feels in one&apos;s mouth) influence perception of its flavor, hence distinctions such as that between smooth and crunchy peanut butter. Pain receptors are even included among the mouth&apos;s nerve endings involved in flavor perception, and may account for some of the appeal of hot and spicy foods. Apart from that, the VISUAL information will largely influence taste perception. Experiments show that consumers cannot recognize “orange flavor” in fruit juice when you add a blue colorant. Also the INTENSITY of the TASTE PERCEPTION is strongly correlated with the COLOR INTENSITY: compare it with a young white wine (almost looking like water) with a “golden bourgogne”. Last but not least, the auditive impulses do affect e.g. the “fresheness” perception of eating chips: the more “chrunchy” the fresher !
  3. Last but not least, the auditive impulses do affect e.g. the “freshness” perception of eating chips: the more “chrunchy” the fresher !Another way to regard the relationship between taste and smell is as two component parts of a perceptual function identified as the &quot;flavor system,&quot; which also includes temperature and tactile receptors. Warm foods seem tastier because warming releases additional aromas from the mouth to the olfactory receptors. Warm foods also seem sweeter, although temperature has no effect on the perception of salty foods. A food&apos;s tactile properties (how it feels in one&apos;s mouth) influence perception of its flavor, hence distinctions such as that between smooth and crunchy peanut butterA food&apos;s tactile properties (how it feels in one&apos;s mouth) influence perception of its flavor, hence distinctions such as that between smooth and crunchy peanut butter. Pain receptors are even included among the mouth&apos;s nerve endings involved in flavor perception, and may account for some of the appeal of hot and spicy foods. Apart from that, the VISUAL information will largely influence taste perception. Experiments show that consumers cannot recognize “orange flavor” in fruit juice when you add a blue colorant. Also the INTENSITY of the TASTE PERCEPTION is strongly correlated with the COLOR INTENSITY: compare it with a young white wine (almost looking like water) with a “golden bourgogne”. Last but not least, the auditive impulses do affect e.g. the “fresheness” perception of eating chips: the more “chrunchy” the fresher !