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Observe employees on the job, 
actually servicing customers 
Pull up your sleeves & work 
with line employees yourself 
Volunteer with your employees 
Simply say “hello” 
to people in the hallway 
Hold managers accountable for 
making rounds with employees 
Host Q&A sessions 
Stay accessible 
CREATE CHANGE IN YOUR ORGANIZATION 
ENCOURAGE 
FACE TIME WITH 
YOUR EMPLOYEES 
Face time with employees is something you need to do, 
not an option you might entertain. It’s critical to the success of any 
team, department,or organization. – Van Gorder 
LEARN MORE ABOUT 
The Front-Line Leader: 
Building a High-Perfomance Organization from the Ground Up 
www.wiley.com/buy/9781118933343

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Create Change: Spending Face Time with Your Employees

  • 1. Observe employees on the job, actually servicing customers Pull up your sleeves & work with line employees yourself Volunteer with your employees Simply say “hello” to people in the hallway Hold managers accountable for making rounds with employees Host Q&A sessions Stay accessible CREATE CHANGE IN YOUR ORGANIZATION ENCOURAGE FACE TIME WITH YOUR EMPLOYEES Face time with employees is something you need to do, not an option you might entertain. It’s critical to the success of any team, department,or organization. – Van Gorder LEARN MORE ABOUT The Front-Line Leader: Building a High-Perfomance Organization from the Ground Up www.wiley.com/buy/9781118933343