as presented at TMAB eHealth Congress 2010

1. e-Health congress 2010
Telecare and Telehealth in
the UK
Trevor Single
Chief Executive
Telecare Services Association

2. Telecare Services Association
Mission: “to unlock the potential of Telecare and Telehealth”
Formed 1995 – not-for-profit trade association
Growing membership – over 350
 Telecare Service Providers
 Telehealth Service Providers
 Technology Suppliers
 NHS & Universities
 Mainly UK, but international membership:
Europe, North America, New Zealand
Members provide telecare and telehealth
services to over 1.7 million users

3. Telecare Services Association
The TSA business vision is:
 position the TSA as the UK’s lead policy
influencer on telecare and telehealth
 set and champion quality and standards
 engage with key policymakers and
stakeholders
 deliver value added services to our members
and maximise the benefits provided to service
users, patients and carers

4. Snapshot of Telecare &
Telehealth in the UK
 1.7 million telecare service users
approx. 1.4m predominantly pendant alarm
 approx. 300k with personal and environmental sensors
 increasingly mainstreamed service
 6,000 telehealth users
 3 WSD sites and a number of smaller pilots
 awaiting outcomes of WSDs – Spring 2011
 needs significant new resources to move beyond pilots to
1,000 unit+ operations
 UK spend on telecare / telehealth equipment – approx €55m per
annum via Government procurement framework

5. Telecare Code of Practice
 Sets standards for service providers
 Offers confidence to Commissioners
 Gives reassurance to service users, their family & friends
 Governance by Management Board
 Senior Health & Care professionals from across UK
 Independently audited by UKAS (United Kingdom Accreditation
Service) approved body
 Full 3 yearly audit - annual on site inspection
 Training & support available from TSA

6. ©
TSA Referral to Response (R2R ) Model

8. Quality Standards In Telecare
 Encourages choice and
empowerment for consumers
 Service meets robust performance
Standards
 Reassurance and confidence to
carers, health, social care agencies
and commissioners
 Minimises risk and ensures safe
service delivery
 Encourages innovation and
competitiveness
 A means of consistently raising quality
Image kindly supplied by Milton Keynes Council

9. Telehealth - Whole System
Demonstrators
 Established in 2007 by Dept. Of Health to pilot new
models of telecare and telehealth
 World’s largest randomised control trial – 6,000
participants in three pilot sites
 Aim to provide evidence of ‘proof of concept’
 Results of the trial are expected from Spring 2011
Photo: Trent and Dove Housing Ltd.

10. Other trials
 Some PCTs have also
carried out small trials
 For example to see if the
use of technology reduces the
frequency of hospital
admissions for people with
chronic heart failure
 Generally 30 to 50 user
pilots
 Challenge to turn pilots into
business case for much larger
Photo: Affinity Sutton Group scale – 1,000 or more users

11. Telehealth activity by TSA
 Established a Telehealth forum of key opinion makers
 Recruited a Telehealth Development Manager
 Launching a UK Telehealth Code of Practice framework
in 2011

12. Telecare & Telehealth – the
benefits of early intervention!