HR can enhance organizational performance by focusing on three key areas:
1) Aligning HR strategies with business goals and ensuring a strategic approach to HR.
2) Building key organizational capabilities like performance management, recruitment, development, and change management.
3) Taking a people-oriented approach that focuses on coaching, feedback, development initiatives, and creating an open culture to improve employee satisfaction, trust and loyalty.
7. Where are you now? Business Alignment and creating a strategic HR approach HR advise and service delivery HR planning and result measurement Focus on People Focus on processes and policy Focus on strategy Focus on support Creating development and change capabilities
8. A Strategic approach: The Value Profit Chain Treat Employees Like Customers and Customers Like Employees Harvard: Heskett, Sasser jr., Schlesinger + + = LOYALTY TRUST SATISFACTION $ PROFIT $
9. HR building key organisation capabilities Alignment Capability review(s) & Performance Management Replacement Organisational development People development Financial, Internal Business, Innovation & Learning and Customer perspective Recruitment & Selection Organisational Change Business Transformation Individual Coaching / Development Business Team Coaching / Development Social Capital Building Xerox Nl Key Capabilities Future Today
16. HR has to be connected Modern 21st century leaders need to engage with employees and customers in order to improve performance and profit. Relationships based on trust and meaningful dialogue benefit the organisation, employees and customers together. Emmanuel Gobillot, 2007