Housekeeping

1. Housekeeping
Guidelines for comfortable and clear
communication on [INSERT PLATFORM].
Derek Moore Starting Time:
This work is licensed under a Creative Commons
Attribution 4.0 International License.

2. Note to hosts
You know your students, your class and your subject the best. You are also committed to
providing your students with a clear, comfortable and safe environment for learning. These
are the basics of housekeeping.
This housekeeping slide-deck allows you to be pro-active when using a platform with a
class. It is intended to elicit reactions from remote students about the space wherein they
learn, their inner state & current tech skills. It can also be used as a discussion prompt
about hybrid learning and platform use (e.g Zoom).
The slidedeck is intended to serve as inspiration for future housekeeping communications.
Take what is useful. Delete the unnecessary. No specific platform is highlighted. Make
copies or change where necessary.
Comments are also welcome.

3. Experience with software applications
Troubleshooting skills
Other:
Skills Questions

4. How comfortable are you with
using technology to complete
your coursework from home?
• Not comfortable
at all (I need
extra support)
• Very comfortable (I
can use tech with
ease on my own)
1 52 3 4
Skills Questions

5. If asked to check for
emails on a regular
basis, I would
struggle. Most of my
communication
happens via
WhatsApp If asked to submit a
typed document, I
would battle. Most
of my work is hand
written.
If there is a technical
issue (e.g. I forgot my
password), I would
expect someone (tech
support or teacher) to
address the issue
1
2
3
Skills Questions
Are any of these statements
true for you?

6. I have unrestricted
access to a
computer with
high-speed service
to the internet
at a convenient off
campus location
I have significant
experience with apps
and software. I am
also comfortable with
teaching myself how
to use new tools and
applications.
I actively seek out
information about
technical issues, am able
to troubleshoot and
resolve my computer
issues and am often
asked to assist others
1
2
3
Skills Questions
Are any of these statements
true for you?

7. Access to computers
internet speed and costs
Other:
Access Questions

8. Do you have to use mobile data
to access the Internet at home?
1) YES 2) NO
Access Questions

9. Rate the quality of your
connection (wifi or data) at
home.
• Horrible (barely
works, slow
speed)
• Excellent (always
works, fast
connection)
1 52 3 4
Access Questions

10. Time management
Overwhelmed and unmotivated
Work / study /life balance
Concerned/anxious/depressed related to COVID-19
circumstances
Other:
Affective Questions

11. Struggling to adjust to remote
learning?
1) YES 2) NO
Affective Questions

12. How well are you managing
your work with keeping up with
all your classes?
• Struggling with
all my work (I
can’t keep up
and need extra
support).
• Managing well and
keeping ahead (I
can offer
assistance).
1 52 3 4
Affective Questions

13. • Please MUTE yourself when
entering (if you are not
already muted).
We want to hear you, but
we also want to listen to
each other.
• Use CHAT to text freely
with participants,
panelists and hosts.
We want you to have
informal, back channel
conversations.
• Raise a HAND when
responding within the
conversation.
We want you to be able to
ask a question or respond
to a panelists or hosts.
MUTE CHAT HAND
Housekeeping

14. Thumbs up = acknowledging understanding
or ready to move on
Thumbs down = need further explanation, not
ready to move on
Tick = agreement or acceptance
Cross = disagreement or to not accept
Coffee cup = need a break
Housekeeping

15. When using [INSERT PLATFORM NAME], you will be expected to have:
• A reliable Internet connection from which you can access
emails and websites
• Individual and personal access to a computing device with
internet connectivity
• Working knowledge of word processing, web browsers and file
management
• An account (username and password) that allows you access
to the platform
• A friend or class mate who you can call on for assistance
• The help desk phone number or email address in your address
book.
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