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EMPATHY FOR THE ADMIN:
DESIGNING FOR HUMAN INFRASTRUCTURE
Leah Reich, PhD
Oslo, Norway
October 2017
#webdagene2017 @ohheyg...
THE UNDENIABLE IMPORTANCE OF
TRUST
#webdagene2017 @ohheygreat
TECHNOLOGY CANNOT REPLACE
BUREAUCRACY.
WE NEED HUMAN INFRASTRUCTURE,
BUT WE NEED IT TO NOT SUCK.
#webdagene2017 @ohheygreat
THE ADMIN & THE ORGANIZATION,
A LOVE STORY
(OR AT LEAST IT SHOULD BE)
#webdagene2017 @ohheygreat
THE ADMIN & THE ORGANIZATION,
A LOVE STORY
(OR AT LEAST IT SHOULD BE)
#webdagene2017 @ohheygreat
HUMAN INFRASTRUCTURE IS
INVISIBLE, UNDERAPPRECIATED,
AND SERIOUSLY UNDERPAID.
#webdagene2017 @ohheygreat
CULTURE TAKES ROOT WHETHER OR
NOT YOU’RE INTENTIONAL ABOUT
IT.
#webdagene2017 @ohheygreat
WE NEED TO SUPPORT MORE THAN
JUST INDIVIDUALS.
WE NEED TO SUPPORT THE WHOLE.
#webdagene2017 @ohheygreat
Thanks.
Say hi:
ohheygreat@gmail.com
@ohheygreat
www.leahreich.com
Understanding humans – Leah Reich
Understanding humans – Leah Reich
Understanding humans – Leah Reich
Understanding humans – Leah Reich
Understanding humans – Leah Reich
Understanding humans – Leah Reich
Understanding humans – Leah Reich
Understanding humans – Leah Reich
Understanding humans – Leah Reich
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Understanding humans – Leah Reich

  1. 1. EMPATHY FOR THE ADMIN: DESIGNING FOR HUMAN INFRASTRUCTURE Leah Reich, PhD Oslo, Norway October 2017 #webdagene2017 @ohheygreat
  2. 2. THE UNDENIABLE IMPORTANCE OF TRUST #webdagene2017 @ohheygreat
  3. 3. TECHNOLOGY CANNOT REPLACE BUREAUCRACY. WE NEED HUMAN INFRASTRUCTURE, BUT WE NEED IT TO NOT SUCK. #webdagene2017 @ohheygreat
  4. 4. THE ADMIN & THE ORGANIZATION, A LOVE STORY (OR AT LEAST IT SHOULD BE) #webdagene2017 @ohheygreat
  5. 5. THE ADMIN & THE ORGANIZATION, A LOVE STORY (OR AT LEAST IT SHOULD BE) #webdagene2017 @ohheygreat
  6. 6. HUMAN INFRASTRUCTURE IS INVISIBLE, UNDERAPPRECIATED, AND SERIOUSLY UNDERPAID. #webdagene2017 @ohheygreat
  7. 7. CULTURE TAKES ROOT WHETHER OR NOT YOU’RE INTENTIONAL ABOUT IT. #webdagene2017 @ohheygreat
  8. 8. WE NEED TO SUPPORT MORE THAN JUST INDIVIDUALS. WE NEED TO SUPPORT THE WHOLE. #webdagene2017 @ohheygreat
  9. 9. Thanks. Say hi: ohheygreat@gmail.com @ohheygreat www.leahreich.com

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