Nhsconferencepresentation

1. Open Innovation Process

5. Service Designers It’s important now; 80% of the world’s companies believe they are doing a good job. Only 8% of their customers agree

6. Discover Definition Design Delivery Interviews Synthesis Ideas Film Observation Insights Codesign Storyboard Knowledge Journeys Prototyping Walkthrough Probes Problems Visualisation Coproduce Intuition Opportunities Sketching Blueprint

7. Snook Rules People are at the heart of what we do We don’t consult, we listen We encourage everyone to be involved in the process (staff and patients)

8. ALISS Design Process Glasgow/Edinburgh/Perth Glasgow/Edinburgh/Perth Glasgow January 2010 February 2010 March 2010 Discovery/ Design Design/Develop Definition Innovation Camp Codesign Initial Research Workshops Synthesise

10. Tell us about How did that your journey.. make you feel? Discover Definition Design Delivery Interviews Synthesis Ideas Film Observation Insights Codesign Storyboard Knowledge Journeys Prototyping Walkthrough Probes Problems Visualisation Coproduce Intuition Opportunities Sketching Blueprint

11. Interviews

12. Listening is key

13. Cultural Probes

14. See into people’s lives

15. Feelings...

16. What does all Are there recurring this mean? patterns? Discover Definition Design Delivery Interviews Synthesis Ideas Film Observation Insights Codesign Storyboard Knowledge Journeys Prototyping Walkthrough Probes Problems Visualisation Coproduce Intuition Opportunities Sketching Blueprint

17. Mapping Journeys

18. What staff think...

19. What does it all mean? How can we recognise people as information hubs? How can we improve self confidence of people? How can we improve family and friend’s understanding? Is there a way of sharing all the learnings in a non condition specific way? Is there a way of sharing these activities in a non condition specific way?

21. How can we Does this work for solve this? you? Discover Definition Design Delivery Interviews Synthesis Ideas Film Observation Insights Codesign Storyboard Knowledge Journeys Prototyping Walkthrough Probes Problems Visualisation Coproduce Intuition Opportunities Sketching Blueprint

22. The workshop (Glasgow)

23. Codesigning

24. Personas

25. Idea Generation

26. Generative Tools

27. Creating Storyboards

28. Future Visioning

29. Empowerment

31. Edinburgh Workshop

32. Storyboarding Julies’ friends are finding it hard to understand She sees an advert for ‘myperfectfriend’ on Adam’s mum has the same condition as Julie her condition bebo They have skype chats most nights, sometimes Adam helps Julie deal with the way her friends Adam sends Julie words of encouragement during the day they video call react on her blackberry using the Myperfectfriend application

33. Communicating Ideas Harry spots a billboard that catches his Harry decides to investigate. He asks at his Time Capital is a new and exciting way for people with local library and they find him the website long term conditions to come together to help others attention and help themselves at the same time He makes a profile on the site explaining he has short Harry gets an email to tell him there is a ‘meet up# in He gains 20 credits which are logged to his account, term memory problems but loves gardening his area. He goes to help take Mrs Foster to the garden allowing him to use these at any time centre in his car

34. Developing Ideas

36. Perth Workshop

37. Developing Ideas

38. Idea Cards

40. Innovation Camp

41. Designers as facilitators

42. Building Proposals

43. Bringing the engine to life

44. Presenting back

45. Evolution When you’re diagnosed, you feel They don’t see lost...after leaving you living on hospital, you’ve takeaways got nothing Discovery/ Design Design/Develop Definition Innovation Camp Codesign Initial Research Workshops Synthesise

46. Evolution “We can tell you what it is like to live with Lupus, a book or website will just tell you that you’re going to die” “When you’re diagnosed, you just want to find out more information. You go straight on the web and find out the worst. It’s not true...” Discovery/ Design Design/Develop Definition Innovation Camp Codesign Initial Research Workshops Synthesise

47. Evolution How can we recognise the importance of timing? Discovery/ Design Design/Develop Definition Innovation Camp Codesign Initial Research Workshops Synthesise

48. Evolution Discovery/ Design Design/Develop Definition Innovation Camp Codesign Initial Research Workshops Synthesise

56. This is how it Here are all the might look options Discover Definition Design Delivery Interviews Synthesis Ideas Film Observation Insights Codesign Storyboard Knowledge Journeys Prototyping Walkthrough Probes Problems Visualisation Coproduce Intuition Opportunities Sketching Blueprint

57. Thank you from Snook We are in the foyer, come and talk to us We can show you the ideas More about the process And how this might work for you

Nhsconferencepresentation

Empfohlen

Empfohlen

Weitere ähnliche Inhalte

Andere mochten auch

Andere mochten auch (14)

Ähnlich wie Nhsconferencepresentation

Ähnlich wie Nhsconferencepresentation (20)

Mehr von Snook

Mehr von Snook (20)

Kürzlich hochgeladen

Kürzlich hochgeladen (20)

Nhsconferencepresentation