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weBlend, 

your Data-Driven Marketing partner
Tell the customer story
thanks to your data
–S. Few
"Numbers have an important story to tell.
They rely on you to give them a voice."
Mixology
All about Customer Experience Analytics
The data emergence
The amount of data collected across sources, digital or
not, become increasingly high.  

!
The merge of these data sources is a powerful way to
plan a strategy in this new digital world. 

!
It aimed at providing much more interesting things to
various segment, to reach a better return on investment
and offer to the customer a perfect experience.
#1 Tell the customer
story
By tracking the full lifecycle and
identifying all touch points
Customer journey tracking
Interest
Purchase
Experience
Interaction
Priority
Advocacy
Acquisition - Retention - Value
Data visualisation for beautiful stories
Translate data into beautiful dashboard containing a story 

& take better and quicker marketing decisions
Once upon a time…
#2 - Leverage the
Customer Intelligence
By merging the data and creating
consolidated dashboards
Multiple data sources
Track the engagement and customer value and highlight trends by merging
data coming from various sources:

Web Analytics - Advertising - CRM - CMS - Apps - Marketing automation -
Testing tools - Email campaign

We do it with your tools:
#3 - Reach your goals
By giving the relevant content to
the right person at the right time
via the right channel
Translate data into insights
Drive business
Answer customer needs
Improve awareness
Build communities
Interact with your customer
Offer personalised experience
Methodology
Focus on the measures that matter
Data-driven culture
Training, coaching & support

Change management

Communication plan

Responsibilities

Staff engagement
IT audit & Solutions
mapping

Dashboards

Funnels

360° view
Why – Business perspectives

What – Business activities

When – Business events

How to – Business rules
Data analytics types
Behavioural analytics

What are people looking for?

What does your target search?

What are the sector’s trends?
Content analytics

What is the perception of your brand/organisation?

What are the negatives topics?

What is the campaign’s effect?
Website analytics

How long do users stay on your website?

How they interact with the website?

Which sources are more often used?
From business needs to data
Vision
Goals
KPIs
Dimensions & metrics
Data services
What we deliver
Digital Analytics Maturity
As-is
To-be
Wave 1
Wave 2
Wave 3
Wave 4 Analytics vision
People

Solutions

Process
Assessment Planning
Analytics roadmap
Delivery
Data working
Business needs
definition

Tools selection

Data mapping

Data integration
Single Customer
view

Data visualisation

Segmentation

Customer value

Decision making
Search Engine
Marketing

Content Marketing

Social Marketing

Marketing Automation

CXM
Connect data
Translate data into
insights
Act upon data
Time to discuss
contact@weblend.be
+32 2 880 71 09

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WeBlend, Data-Driven marketing partner

  • 1. weBlend, your Data-Driven Marketing partner Tell the customer story thanks to your data
  • 2. –S. Few "Numbers have an important story to tell. They rely on you to give them a voice."
  • 3. Mixology All about Customer Experience Analytics
  • 4. The data emergence The amount of data collected across sources, digital or not, become increasingly high.  ! The merge of these data sources is a powerful way to plan a strategy in this new digital world. ! It aimed at providing much more interesting things to various segment, to reach a better return on investment and offer to the customer a perfect experience.
  • 5. #1 Tell the customer story By tracking the full lifecycle and identifying all touch points
  • 7. Data visualisation for beautiful stories Translate data into beautiful dashboard containing a story & take better and quicker marketing decisions Once upon a time…
  • 8. #2 - Leverage the Customer Intelligence By merging the data and creating consolidated dashboards
  • 9. Multiple data sources Track the engagement and customer value and highlight trends by merging data coming from various sources: Web Analytics - Advertising - CRM - CMS - Apps - Marketing automation - Testing tools - Email campaign We do it with your tools:
  • 10. #3 - Reach your goals By giving the relevant content to the right person at the right time via the right channel
  • 11. Translate data into insights Drive business Answer customer needs Improve awareness Build communities Interact with your customer Offer personalised experience
  • 12. Methodology Focus on the measures that matter
  • 13. Data-driven culture Training, coaching & support Change management Communication plan Responsibilities Staff engagement IT audit & Solutions mapping Dashboards Funnels 360° view Why – Business perspectives What – Business activities When – Business events How to – Business rules
  • 14. Data analytics types Behavioural analytics What are people looking for? What does your target search? What are the sector’s trends? Content analytics What is the perception of your brand/organisation? What are the negatives topics? What is the campaign’s effect? Website analytics How long do users stay on your website? How they interact with the website? Which sources are more often used?
  • 15. From business needs to data Vision Goals KPIs Dimensions & metrics
  • 17. Digital Analytics Maturity As-is To-be Wave 1 Wave 2 Wave 3 Wave 4 Analytics vision People Solutions Process Assessment Planning Analytics roadmap Delivery
  • 18. Data working Business needs definition Tools selection Data mapping Data integration Single Customer view Data visualisation Segmentation Customer value Decision making Search Engine Marketing Content Marketing Social Marketing Marketing Automation CXM Connect data Translate data into insights Act upon data