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DEFINE
- 1209 SEED -
HP workshop
DEFINE II
Interpret & Dip Deeper
DEFINE IIDEFINE I IDEATE
Agenda
What is “Interpret & Dip Deeper”
Recap “Define”
Why “Interpret & Dip Deeper”
How to “Interpret & Dip Deeper”
Recap What Why How
Basics of Define
Recap
Recap What Why How
EMPATHIZE
DEFINE
IDEATE
PROTOTYPE
TEST
Recap What Why How
What is Define
“
“
Recap What Why How
(d.school bootcamp bootleg)
The define mode is when you unpack and synthesize your
empathy findings into compelling needs and insights……come
up with an actionable problem statement: your point of view
Where are we ?
Diverge Converge Diverge Converge Converge
EMPATHIZE DEFINE IDEATE PROTOTYPE TEST
Recap What Why How
Where are we ?
EMPATHIZE DEFINE IDEATE PROTOTYPE TEST
Find the right problem Find the right solution
Don’t know Do know
Qualitative / Inspiration Quantitative data / Validation
Recap What Why How
EMPATHIZE DEFINE IDEATE PROTOTYPE TEST
Don’t know Do know
Qualitative / Inspiration Quantitative data / Validation
Define the Problem
Ready to Implement
Design the right thing Design the thing right
Recap What Why How
Where are we ?
EMPATHIZE DEFINE IDEATE PROTOTYPE TEST
Don’t know Do know
Qualitative / Inspiration Quantitative data / Validation
Design the right thing Design the thing right
Recap What Why How
Where are we ?
Focusing
Critical
Logical
DEFINE I
Unpack & Synthesize
Interpret & Dip Deeper
Define I & Define II
DEFINE II
Recap What Why How
Interpret & Dip Deeper
What is
Recap What Why How
What is Define
“
“
Recap What Why How
(d.school bootcamp bootleg)
The define mode is when you unpack and synthesize your
empathy findings into compelling needs and insights……come
up with an actionable problem statement: your point of view
What is Define
“
“
Recap What Why How
(d.school bootcamp bootleg)
昨天傍晚做的
The define mode is when you unpack and synthesize your
empathy findings into compelling needs and insights……come
up with an actionable problem statement: your point of view
What is Define
“
“
Recap What Why How
(d.school bootcamp bootleg)
需求與洞洞⾒見見
The define mode is when you unpack and synthesize your
empathy findings into compelling needs and insights……come
up with an actionable problem statement: your point of view
What is Define
(d.school bootcamp bootleg)
“
Recap What Why How
which 能指引我們
設計出⼈人們想要的產品
“
The define mode is when you unpack and synthesize your
empathy findings into compelling needs and insights……come
up with an actionable problem statement: your point of view
Recap What Why How
What is Interpret & Dip Deeper ?
xx
x
Empathy
Findings
Compelling
Need & Insights
actionable problem
statement (POV)
+
Recap What Why How
What is Interpret & Dip Deeper ?
xx
x
訪談研究資料 需求與洞洞⾒見見 可指引⾏行行動的問題陳述
+
Recap What Why How
Example
有些⼤大學⽣生約會時
⼩小錢輪輪流付,⼤大錢
各付各的
需要在付費時彼此感
到雙⽅方願意公平付
出,但不⽄斤⽄斤計較
約會時禮尚往來來地請客可以
加深關係,⽽而佔便便宜/算清
楚的感覺則會降低關係
xx
x +
Users’
Data
Needs & Insights
EMPATHIZE DEFINE IDEATE PROTOTYPE TEST
Recap What Why How
What is Interpret & Dip Deeper ?
Problem Statement
unpack & synthesize
Interpret & Dip Deeper
Recap What Why How
Problem vs. Solution
Three Basic Ideas
Why–How Laddering
Needs & Insights
Recap What Why How
Problem vs. Solution
Three Basic Ideas
Why–How Laddering
Needs & Insights
What is the
“Need” of him ?
推倒牆、⼀一個洞洞、鑽洞洞機、電鋸、拉朋友下來來、相機
Solution–Based Thinking
梯⼦子、拉他⼀一把、有⼈人讓他踩、搬椅⼦子、⽤用⼒力力的跳
Recap What Why How
梯⼦子、拉他⼀一把、有⼈人讓他踩、搬椅⼦子、⽤用⼒力力的跳
推倒牆、⼀一個洞洞、鑽洞洞機、電鋸、拉朋友下來來、相機
⾼高度上升 看到牆後的畫⾯面
了了解朋友的想法 想要運動強健體魄
Problem–Based Thinking
Solution–Based Thinking
Recap What Why How
梯⼦子、拉他⼀一把、有⼈人讓他踩、搬椅⼦子、⽤用⼒力力的跳
推倒牆、⼀一個洞洞、鑽洞洞機、電鋸、拉朋友下來來、相機
⾼高度上升 看到牆後的畫⾯面
了了解朋友的想法 想要運動強健體魄
Problem–Based Thinking
Solution–Based Thinking
Defining
Problem
Recap What Why How
Deciding
Solution
O
Problem–Based Thinking
Problem
you define
Solution A
Solution B
Solution C
Solution D
Solution E
Recap What Why How
Problem–Based Thinking
Recap What Why How
想看到
牆後的畫⾯面
Problem
Problem–Based Thinking
想看到
牆後的畫⾯面
梯⼦子
推倒牆壁
拉朋友下來來
搬椅⼦子
Solution
Recap What Why How
Problem
鑽洞洞機
Problem–Based Thinking
拉朋友下來來 X
Recap What Why How
想看到
牆後的畫⾯面
梯⼦子
鑽洞洞機
推倒牆壁
搬椅⼦子
Solution
Problem
Solution
How? – Generate Solution
Why? – Solve Any Problem?
Problem
Recap What Why How
SolutionProblem FIT
Recap What Why How
How? – Generate Solution
Why? – Solve Any Problem?
Recap What Why How
Problem vs. Solution Focused
Three Basic Ideas
Why–How Laddering
Needs & Insights
Insight 洞洞⾒見見
(d.school bootcamp bootleg)
“
“
It is this synthesis of your empathy work that gives you the
advantage that no one else has: discoveries that you can
leverage to tackle the design challenge; that is, INSIGHT.
Recap What Why How
Insight 洞洞⾒見見
“
“通俗說法:需求背後的重要、獨特的發現
能幫助我們找到解決問題的⽅方向。
Recap What Why How
Fact / Observation
Need
Insight
現象
意義
感受
Recap What Why How
Fact / Observation
Need
Insight
Why ?
Recap What Why How
⼩小男孩在爬牆
想要看⾒見見牆後的畫⾯面
他和朋友即將離開這座鄉村
想對這裡留留下多⼀一點印象
Why ?
Fact / Observation
Need
Insight
Recap What Why How
⼩小男孩在爬牆
想要看⾒見見牆後的畫⾯面
他和朋友即將離開這座鄉村
想對這裡留留下多⼀一點印象
Why ?
Fact / Observation
Need
Insight
A-HA !
concise, intuitive, not obvious
Recap What Why How
Recap What Why How
Problem vs. Solution Focused
Three Basic Ideas
Why–How Laddering
Needs & Insights
Fact / Observation
Insight
WhyNeed
Recap What Why How
Solution
design principle
Insight
How?
Recap What Why How
需要幫助他看到牆後
並記住當下經驗
⼩小男孩想看到牆後的畫⾯面,
因為即將要離開這座鄉村,
想對這裡留留下多⼀一點印象
Recap What Why How
How?
像是潛⽔水艇可以向上
深長觀看的相機
Recap What Why How
???
Why
How
abstract statements
specific statements
( meaningful )
( directly actionable )
Recap What Why How
Why–How
Laddering
Interpret & Dip Deeper
Why
Recap What Why HowWhy
explicitly expresses
the problem
identify unknown
association & generate
inspiring insights
develop a deep
understanding of users
with your Team
The Goal of Define
Recap What HowWhy
explicitly expresses
the problem
identify unknown association &
generate inspiring insights
develop a deep understanding of
users with your Team
Interpret & Dip Deeper
How to
Recap What Why How
Find Needs & Insights
How to Interpret & Dip Deeper
Construct Point–Of–View
Saturate and Group
Recap What Why How
Find Needs & Insights
How to Interpret & Dip Deeper
Construct Point–Of–View
Saturate and Group
Recap What Why How
Point-Of-View
“
“
(d.school bootcamp bootleg)
A point-of-view (POV) is your reframing of a design challenge
into an actionable problem statement that will launch you
into generative ideation
Recap What Why How
Point-Of-View
“
“
(d.school bootcamp bootleg)
[USER] needs to [USER’S NEED]
because [SURPRISING INSIGHT]
Recap What Why How
Point-Of-View Example
“
“
(d.school bootcamp bootleg)
在爬牆的⼩小男孩 needs to
看⾒見見牆後的畫⾯面 because
他和朋友即將離開這座鄉村想對這裡留留下多⼀一點印象
Recap What Why How
Point-Of-View Example
“
“
(d.school bootcamp bootleg)
⼤大學⽣生情侶約會時 needs to
付費時彼此感到雙⽅方願意公平付出,但不⽄斤⽄斤計較 because
約會時禮尚往來來地付出可以增進互動、加深關係,⽽而佔便便宜/
算清楚的感覺則可能降低關係
Recap What Why How
Interpret & Dip Deeper
Notice
Recap What Why How
此階段進入主觀推論、詮釋
Notice
訪談資料不⾜足,可能會相當不順
Recap What Why How
Interpret & Dip Deeper 35 minTeamwork
Recap What Why How
Find Needs & Insights
Construct Point–Of–View
Saturate and Group
HP workshop

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Define Part 2