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Virtual RT SAP CRM Service Process Roundtable - Part Two 25 January, 2011
- 1. Impact of Service Transformation on SAP CRM Processes – Part II Virtual Roundtable Christian Brigode 25 th January 2011 © 2010 - All rights reserved Noventum Service Management Consultants Ltd.
- 2. Logistics © 2010 - All rights reserved Noventum Service Management Consultants Ltd.
- 4. Roundtable Participants © 2010 - All rights reserved Noventum Service Management Consultants Ltd. Name Company Role Mary Brown Mettler Toledo SAP CRM Project Coordinator Fons Mariën Bobst Group Service Development Manager Jesus Rodriguez Daikin Europe Service Director Senen Pajaro Novoa Fujitsu Spain President of AFSM Spain Nick Frank Frank Partners Senior Consultant Christian Brigode Noventum Senior Consultant Miguel Reynoso Noventum Partner Jenny Tryfonos Noventum Marketing Manager
- 6. © Bobst SA Who is BOBST group? Service centers ~6000 employees – worldwide operations in 3 market area’s FOLDING CARTON – CORRUGATED BOARD – FLEXIBLE MATERIAL Production sites Group HQ BOBST Group SA Lausanne, Switzerland SHEET-FED industry WEB-FED industry www.bobstgroup.com 3 1+1 2+1 2+2 3+3 1+1 5+1 3+2 2 BOBST MARTIN ASITRADE STEUER INDIA CHINA BRAZIL ATLAS ROTOMEC SCHIAVI FISHER & KRECKE GENERAL BSC North America BSC Latin America BSC ME/ Africa BSC UK & Scand. BSC C-EUR BSC S-EUR BSC India & SEA BSC Greater China BSC Japan & Korea BSC N-EUR
- 7. © Bobst SA SAP ECC 6.0 - Project Strategy Service centers FUNCTIONAL EXTENSION GEOGRAPHICAL EXTENTION BSC North America BSC Latin America BSC ME/ Africa BSC UK & Scand. BSC C-EUR BSC S-EUR BSC India & SEA BSC Greater China BSC Japan & Korea BSC N-EUR BOBST MARTIN ASITRADE STEUER INDIA CHINA BRAZIL ATLAS ROTOMEC SCHIAVI FISHER & KRECKE GENERAL Production sites SHEET-FED industry WEB-FED industry Core System (2009) SAP CS Roll-out (2011)
- 8. SAP - Project Methodology © Bobst SA BPO – Business Process Owner BPM – Business Process Model BPP – Business Process Procedure
Hinweis der Redaktion
- Mention: - Interactive session. So in principle will nobody be muted. However, if background noise requires, we may need to mute occasionally. We will mention this if applicatble. Will be recording the session. After session you all will receive an email with link to recording and the presentation slides. If you bandwidth is limited, quality of the sound may become to poor. In that case, go to the audio panel, click the radio button for Use Telefphone and follow the isntructions You may also send us chat mesages to support the discussion. You may indicate that you have a question or remark by “raising your hand”