This will show you about my benefits, problems as well as opinion through my pre-internship hours with Exotissimo Travel (Thailand) Ltd. This edit is for my third week.

1. Student Weekly Report
Student Name: Ms.Wanida Phoothongkan
Student ID: 52623433019
Major: Tourism Industry
Name of Host: Exotissimo Travel (Thailand) Ltd.
Department: Inbound Operation (4)
Supervisor: Krit Nipamanee (Mr) Senior Reservation Supervisor
Duration (Month): 2 April – 25 May 2012 (The third week: 17 April- 20 April)
Duration of Working Hours: 8.30 – 17.30 Hrs.
Activities and Work assignments
Assignments
 I was assigned to do the basic jobs as usual which was creating the new booking
from the requested papers and itineraries. I also had to check the tariff cost of each
service of the company in each booking that I have made in order to correct the
cost from Tourplan program and the tour tariff. I needed to check that the service
costs from Tourplan and tour tariff matching each other or not.
 I also was assigned to do a summary of reservation as usual that I had to
summarize about all services of the company included in the itineraries and
package tours such as transfer in-out, accommodation, activities, boats, and
packages in house, transportation services and so on.
 I was assigned to match the confirmed - tourism service papers with the operation
confirmed papers (Guide confirmation) then I needed to check that all services of

2. each paper were completely confirmed. After that, the completely confirmed
paper needed to be checked again and summarized all services that provided in
each package tour in order to make up the cover paper of each package tour.
 I was assigned to contact about the available rooms of 2 hotels in Chiang Rai
which was the Legend and Le Meridien.
 I assisted my internship friend for selecting the hotel that provided the
allocation, allotment conditions for the company according to the company- hotel
contrasts.
Activities
 As I am a Buddhist, it is really my good opportunity to work here because on 18
April 2012 there was a making-merit ceremony of Songkran Festive time at our
company then I had a chance to assist the company’s staffs to prepare the food
and all related Buddhist stuffs to offer to the monks. The company invited 9
monks to bless or call for the happiness, prosperity and good luck.
Benefits or Experiences
Even I was assigned to do the same jobs as usual but every assignment seemed to be
new for me every time that I had to work because each assignment always had
different information to work for. Therefore, I could learn a lot from every
assignment. I always faced the new information and the much updated information
about the tour, accommodation, transfer in-out, flight, transportation, activities tariff
costs. Because our company is a kind of tailor-made services so, we would do
everything as the customers want to get that always made me had to experience the
new cases or itineraries to work for which completely committed me to update
information to my own self as well.
It was my nice opportunity to make a merit at my company with all company’s staffs.
Then I had a wonderful chance to listen to the Buddhist sermons and to get the holy
water from the monks and I felt really lucky because the19 April is my birthday so, I
could make a merit on 18 April instead of 19 April which I will have no time to go

3. through. At the time, I felt really relaxed and could purify my mind. Moreover, I
impressed in the expats who work for this company because at the merit ceremony
time then they all paid intention to the ceremony and tried to make merit in Thai ways
which was really lovely pictures for me.
I could practice my communication skills when I was assigned to contact about the
available rooms with 2 Chiang Rai hotels. Then, I got to know about how the
reservation officers of each hotel greet their customers and I also could practice of
how to speak appropriately in the business market.
I have learnt a lot from this mistake because I did not even know that creating a new
folder would cause a problem and before I decided to create the new folder, I thought
that I just created it and would deleted it immediately after my friend and I have our
works done. The most important thing that I could learn from this mistake was that I
should consult a supervisor and ask for the permission from the supervisor about
creating the new folder first.
Problems or Obstacles to the work
Even I have already worked as the company for 3 weeks but I thought that I still
needed to study more about the Tourplan program and the information and the
document files of each department of the company because when I was assigned to
work sometimes I couldn’t find some information of the inbound department even I
have spent approximately 10 minutes to search for this information which is stored in
My Computer where I used to find the information but then I decided to re-start a
computer after that I could find the information directly store in My Computer. The
cause of this problem was the computer operating system problems therefore; I knew
that what I am supposed to do for solving this problem next time is just re-starting the
computer.
When I had to check about the tour cost in the Tourplan and in the tour tariff excel file
then I found that the costs of the services in Tourplan and the excel file were not the
same. Therefore, I was wondering that what went wrong and why the cost different
was. After that, I went directly to my supervisor to consult him about the correct cost
and what I was supposed to believe or what could I use as the reference for the cost.
Then I found the solution that I should use the tariff cost from the excel files as the

4. reference and it’s the most reliable source to go through. Moreover, I could find the
solution about the cost in Tourplan and tariff cost that I was confused about the year
of tariff cost which meant that I used the tariff cost 2012 to match with the Tourplan
services costs 2013.
Even though it was not my first time to contact with the tourism suppliers like hotels
but I still faced the communication problems that spoke with the reservation officers
of the hotels too fast then they always asked me to repeat my words again.
We both worked by using the different computers so, we considered that how we
could transfer our tasks to each other then we have discussed and decided to create
new folders in order to save the selected files. According to, the company uses some
internet system that could connect all the database from all departments to another
department therefore,when someone create something new within the system all
employees who were using the computer would see the new folders which made my
friends who worked with me could see the new folder immediately when I created it
and we could share the tasks. So, all the company's employees saw the new folder that
I have created as well then some of my friend's supervisor told him that you and your
friend should not create the new folders by own yourselves because the new folder
would change the database of the company which we should keep as a secret and we
both had no right to create the new folder. Anyway, I myself have deleted the folder
before I realized that there was someone complained about this.
Student’s opinion
I think that it’s always good for myself to experiences problems or make a mistake
sometimes because all problems and mistakes are my best teacher that I can learn
outside the class. Moreover, I can learn about how to solve each problem and it’s only
not to solve the problems but I have to find the best and appropriate solution for each
problem. In the future, even sometimes I have to confront such a tough problem but I
will never think to give up until I find the solutions for it and I will never be afraid of
anything.
Regarding to the assignments and activities that I have mentioned above, I think that I
need to learn more about organization and the system of the Tourplan and the related
information concerning the bookings of tourism services of the company because I

5. always believe in something that the more I practice, the more I can be better and get
more success in my work. Even sometimes, it will be really bored to do the same
work every day but I am willing to do it until I understand my work deeply and
clearly. In addition, I always try to improve my work skills that benefit my
assignments and especially, the characteristics of my speech that I always speak very
fast so, I think that I need to speak slower than ever for the next coming assignments.