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Management Chapter09
- 2. Value Chain Management: Functional Strategies for Competitive Advantage McGraw-Hill/Irwin Contemporary Management, 5/e Copyright © 2008 The McGraw-Hill Companies, Inc. All rights reserved. chapter nine
- 5. Four Ways to Create a Competitive Advantage
- 6. Toyota’s Product Lineup Figure 9.2
- 10. Functional Activities and the Value Chain
- 20. Impact of Increased Quality on Organizational Performance Figure 9.4
- 27. Figure 9.5 Three Facilities Layouts
- 31. Changing a Facilities Layout Figure 9.6
- 41. A Stage-Gate Development Funnel Figure 9.7
- 43. Members of a Cross-Functional Product Development Team Figure 9.8
- 46. The Nature of Boundary-Spanning Roles Figure 9.9
Hinweis der Redaktion
- The correct answer is “C” – value chain. See next slide
- The correct answer is “C” – customer service function. See slide 9-16.
- The correct answer is - “it depends”. Students should be able to discuss the different situations it’s appropriate to use each layout.
- Leonard Maltin describes “You’ve Got Mail” as “a long, but entertaining remake of THE SHOP AROUND THE CORNER, with Meg Ryan as the proud proprietor of a neighborhood bookstore, and Tom Hanks as the head of a superstore chain poised to put her out of business.” In Ch 24, Customer Service, Kathleen is sitting in the Fox Bookstore when a customer asked an employee for a book. The employee has no idea – Kathleen gives them the author and suggestions for other books