1. roles and
responsibilities

2. What is the difference between a
role and responsibility ?


1.
2.
5 minutes work with a partner
to come up with the meaning
of role and responsibility
5 minutes – what is the main
role of:
Teacher
Doctor

3. Job Roles


The person’s position in the business
or their particular job dictates their
role in the business
For example a teacher’s main role is
the education of their students, a
doctor’s is the looking after the
health of their patients

4. responsibilities



The key responsibilities/tasks that a
particular worker has to carry out
Teacher – teaching classes, marking
homework, pastoral care, covering
for absent colleagues, parents
evenings etc
Doctor – holding surgery, diagnosing
illnesses, treating illnesses, home
visits, on-call etc

5. Exercise
For each of the following workers detail
their job role and list their
responsibilities :
1. Plumber
2. Dentist
3. Builder
4. Nurse
5. Police officer
6. Accountant

6. Types of employees

1.
2.
3.
4.
All employees of a business
can be grouped into either:
Manager
Supervisor
Employee/operative
Support staff

7. exercise




In pairs – 5minutes
What is a manager ?
What is a manager’s primary
role ?
What are a manager’s main
responsibilities ?

8. managers




Main roles: planning, organising,
monitoring and evaluating,
reporting
Responsibilities – take
responsibility for an area within the
dept/function they work e.g.
training in HR
Job security – FT permanent
contracts, high pay
Important decisions often made
and can be complex

9. directors




Elected by shareholders of the
business
Role is mainly strategic
Can be a manager and a
director i.e. a managing director
Can be voted out at AGM of a
business

10. supervisor




Provide a link between management
and staff
Supervisors monitor rather than
manage workers & advise managers
of any problems
Decision making is limited and
restricted to day-to-day issues
Often FT, pay higher than
operatives, lower than managers

11. Employees/operatives




employees are the junior
members of staff
Can be production-line staff,
shop assistants, call-centre
operators, support staff etc
Tend to have less skills,
qualifications and experience
Job security is poor – often PT
temps, pay is low

12. Support staff





Provide specialist skills eg IT,
secretarial staff
Role – offer advice/assistance in
specialist area
Decision making varies but
tends to be routine
Job security – varies, can be FT
Pay – varies, can be very high
in some areas such as IT

13. Next Coursework Task




Identify and explain the roles of three
people in the same department/function in
Tesco. Also describe their work and the
different rewards that they receive for their
work.
Department/function - you can choose one
of: Human resources, Finance, Marketing
and Sales, Administration and IT support,
Customer Service, R&D, Operations
The job roles do not have to be at different
levels
Deadline: Monday 28 January 2009