1. Jet Aviation
Standardizing Key Processes to
Adopt Industry Best Practices
1
Quick facts
“…we liked that SAP had a clear road Company SAP Solution and Services
• Name: Jet Aviation Management AG Upgrade SAP for Aerospace & Defense
map for future functionality and had • Location: Zurich, Switzerland (SAP for A&D) solutions
committed to its current platform • Industry: Aerospace and defense –
MRO/ME service providers Implementation Highlights
through 2015. This has been very help- • Products and services: Business aviation • Involved 1,200 users
services • Accomplished in 3 phases over 1 year
ful in planning the implementation • Revenue: Sfr980 million (US$1 billion) • Reengineered key MRO processes
• Employees: 5,100 • Joined SAP user group to learn more
and rollout of our software.” about the new software
• Web site: www.jetaviation.com
Andreas Haller, Director of IT Solutions, • Implementation partner: HCL AXON Why SAP
Jet Aviation Management AG
Challenges and Opportunities • Ability to build on existing investment in
• Improve processes for maintenance SAP solutions
scheduling; planning, scheduling, and • Enhanced industry functionality
capacity planning; customer management • Strong implementation support
and sales and billing; long-term planning • Road maps for future development
and budgeting; reporting; and training • Commitment to current platform
• Leverage existing processes and systems through 2015
that are sound Benefits
• Improve efficiency, productivity, and • Harmonized organization and structures
compliance in planning and execution in multiple markets
• Manage change resulting from • Synchronized MRO processes
introduction of new processes • Replaced customized solutions with
• Lay the foundation for best practices standard solution
for the organization and its processes • Created maintenance events based on
Objectives task lists
• Upgrade existing SAP® software • Instituted automated labor clocking for
• Implement iMRO software for maintenance, real-time and detailed progress and cost
repair, and overhaul (MRO) tracking
• Integrate subsidiaries through shared • Accelerated quote process
services • Achieved faster throughput
• Standardize task lists Existing Environment
• Integrate data held in external systems • SAP ERP application
with SAP software • SAP for A&D solutions
• Eliminate extraneous solutions • SAP NetWeaver® Business Warehouse
component
SAP Customer Success Story
Aerospace and Defense – MRO/ME Service Providers

2. A wholly owned subsidiary of General Dynamics Corporation, Jet
Aviation Management AG is a world-leading provider of business
aviation services. To support rapid growth and enhance profitability,
Jet Aviation sought to make its strategies more proactive, optimize
resources, and adopt industry best practices. An upgrade of SAP
for Aerospace & Defense solutions, combined with an implementation
of iMRO software from HCL AXON, helped improve the company’s
ability to schedule maintenance services, manage customer billings,
and plan for the long term.
Based in Zurich, Switzerland, Jet Aviation “To move forward and enhance our an early adopter and pilot customer of
operates from 24 airport facilities in profitability, we needed to make our SAP for Aerospace & Defense (SAP
Europe, the Middle East, Asia, North business strategies more proactive, for A&D) solutions. “These solutions
America, and South America. The com- optimize business resources, remove have proven to provide a solid enter-
pany provides maintenance, repair, and service bottlenecks, and adopt industry prise resource planning backbone that
overhaul (MRO) services; completions best practices,” says Andreas Haller, could grow with our company,” Haller
and refurbishment; engineering and director of IT solutions for Jet Aviation. says. “Over time, however, heavy cus-
fixed-base operations – along with This meant improving processes for tomization of the solutions had made
aircraft management, charter services, planning and scheduling aircraft mainte- them costly to maintain and created
aircraft sales, and personnel services. nance as well as capacity planning and various user issues.
Jet Aviation’s European and U.S. aircraft budgeting. It also meant improving pro-
management and charter divisions cesses for sales, customer management In upgrading to the latest release of the
jointly operate a fleet of more than and billing, reporting, and training. In SAP solutions, Jet Aviation wanted a
200 aircraft. addition, Jet Aviation wanted more visi- more standardized platform that could
bility into specific maintenance tasks, support industry best practices. The
Acquisition of the company by General better integration with vendor systems company also wanted to take advan-
Dynamics in 2008 was accompanied for more effective inventory management, tage of major improvements in A&D
by rapid growth that triggered the need and greater cost control. functionalities that had become avail-
for advanced IT support for process able. “In addition, we liked that SAP
management, near- and long-term Adding Advanced Aerospace and had a clear road map for future func-
strategic planning, and controlling. Defense Functionality tionality and had committed to its cur-
In 2009, the company also faced the rent platform through 2015. This has
need for reporting support to comply Since 1995, Jet Aviation has used been very helpful in planning the imple-
with the U.S. Sarbanes-Oxley Act. functionality now available in the SAP® mentation and rollout of our software,”
ERP application. The company was also Haller adds.

3. “SAP software is stable to run and can be upgraded smoothly. We value the
experienced assistance available from SAP that is helping us adopt indus-
try best practices.”
Andreas Haller, Director of IT Solutions, Jet Aviation Management AG
2
As part of the implementation, Jet the company to institute industry best list of tasks. Automated labor clocking
Aviation added iMRO software, an practices. During the second phase, enables detailed, real-time tracking
SAP-endorsed business solution from Jet Aviation carried out the upgrade of service projects and their costs.
SAP global services partner HCL of SAP ERP. The third phase involved Customers receive quotes several
AXON. Solutions endorsed by SAP post-upgrade development for advanced days sooner. Built-in compliance
are produced in accordance with SAP planning functions. checks have standardized and stream-
development guidelines and provide lined the compliance processes.
additional choices and flexibility for Processes More Harmonized,
businesses running SAP applications. Less Costly “We’ve changed both our core pro-
cesses and our support processes,”
Built to complement MRO functionality “The new software addresses our says Haller. “Processes are more har-
in SAP for A&D solutions, iMRO is spe- most important requirements,” says monized across MRO, our company,
cifically designed to meet industry re- Haller, “from compliance with Sarbanes- and structures throughout Europe, the
quirements in the areas of maintenance Oxley to MRO execution, financial Middle East, and Asia.” Haller continues:
engineering, planning, and operations. consolidation, and the management “SAP software is stable to run and can
HCL AXON became the primary imple- of human resources skills. be upgraded smoothly. And we value
mentation partner, helping Jet Aviation the experienced assistance available
find an efficient migration path from its With SAP for A&D and the SAP-endorsed from SAP that is helping us adopt
custom-built solutions to the standard business solution iMRO in place, Jet industry best practices.”
software platform that SAP for A&D Aviation can more easily define the
solutions and iMRO offered. scope of work for maintenance services Looking Ahead
and then package and execute those
Jet Aviation opted for a phased imple- services. Standardizing these and Jet Aviation plans a complete rollout
mentation, which will eventually serve other processes has made the com- of the new software to its centers of
1,200 users. In the first phase, HCL pany more efficient and cut costs. excellence by 2011 and to all its sites
in Europe, the Middle East, and Asia
by 2012. Implementation of the next
“The new software addresses our most important requirements, from version of iMRO will add advanced
compliance with Sarbanes-Oxley to MRO execution, financial consolidation, planning tools that create more visibility
into actual capacity loads in the mainte-
and the management of human resources skills.” nance network. Using an existing im-
Andreas Haller, Director of IT Solutions, Jet Aviation Management AG plementation of the SAP NetWeaver®
Business Warehouse component
and a planned implementation of SAP
AXON built a road map to help Jet Increased visibility into the processes BusinessObjects™ software, the com-
Aviation move away from all but the has also helped with short- and long- pany hopes to enhance reporting with
most highly customized elements of term planning. advanced dashboards that improve
its existing solutions. Consultants from the visualization of key performance
HCL AXON worked with the company In the past, Jet Aviation had to create indicators.
to implement various workbenches and work packages manually. Today the
planning functionality that would allow company can automatically generate a

4. www.sap.com /contactsap
1. © Jet Aviation Management AG, Zurich, Switzerland. Used with
permission.
2. © Jet Aviation Management AG, Zurich, Switzerland. Used with
permission.
50 103 769 (11/02)
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