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DRIVING CONVERSIONS
 WITH PAID SEARCH
    Scott Yacko & Jonathan Kressaty
       WordCamp Phoenix 2012




                                      1
WHAT IS PPC ADVERTISING?
_ PPC stands for “Pay-Per-Click”
_ PPC is an online advertising model where advertisers pay only
  when an ad is clicked




                                                                  2
WHY USE PPC?
_ Instant first page placement
_ You only advertise to people who are looking for what you have
  right now
_ You only pay when they respond - when they click through to
  your site
_ Pricing is determined by an ongoing, real-time auction based on
  true market values


                                                                    3
MAJOR PPC NETWORKS
  Google   Microsoft
                       Facebook
 Adwords   AdCenter




                                  4
WHAT IS GOOGLE ADWORDS?
_ Adwords is a platform
                             Includes:
  that allows advertisers    _ Tesco
                             _ Ask.com
                             _ AOL
  to display ads in search   _ BT
                             _ Virgin Net    Search
  results or web content     _ NTL World    Partners      Google
  on a CPC or CPM basis                                  Properties
                                                Content
_ Adwords is for                               Publishers
                                                                      Includes:
                                                                      _ Google
                                                                      _ Google
  Advertisers, Adsense is               Includes:
                                        _ New York
                                                                        Product Search
                                                                      _ Gmail
                                          Times Online                _ YouTube
  for Publishers                        _ NTL
                                        _ Daily Mail
                                        _ Virgin


                                                                                    5
GOOGLE AD NETWORKS
 Search          Display         Video Ads
Network          Network

                    Display Ad
     Search Ad      (Image Ad)



                                    Video Ad
                                   (YouTube)




                                               6
ANATOMY OF A
         SEARCH RESULTS PAGE
                      Search Query
                                     Paid Search
                                       Results




   Organic
Search Results
(Ranking determined
   by “relevance”)




                                                   7
SEARCH CAMPAIGN
STRUCTURE
                                                          Geographic Targeting
                                                          Language Targeting
             Campaign                                 }   Daily Budget
                                                          Device Targeting
                                                          Day Partitioning


 Ad Group    Ad Group            Ad Group

  Text Ads    Text Ads

  Keywords    Keywords
                         }   3 Critical Components
                             of an Adwords Campaign

  KW Bids     KW Bids



                                                                                 8
CAMPAIGN SETUP




                 9
CREATING AN AD GROUP

                          Create Ads




         Enter Keywords



                                       10
GREAT AD GROUPS START
WITH KEYWORDS
_ Identify your ideal prospect
_ Do thorough keyword research
_ Look at your competition
_ Use proper match types
_ Use negative keywords
_ Keep ad groups “tightly targeted”

                                      11
GETTING STARTED
WITH KEYWORDS
_ Think of your ideal prospect (very specific)
_ Ex: “My ideal prospect is someone who has a large collection of
  CDs, recently purchased an MP3 player, and wants someone
  else to convert the CDs to MP3 for them.”
_ Write down a list of 10 keywords such that you believe one in
  three people searching for each term would be your ideal
  prospect


                                                                    12
BUILDING A KEYWORD LIST
Google Adwords > Reporting & Tools > Keyword Tool




                             Relative               Search
                           Competition              Volume




                                                             13
BUILDING A KEYWORD LIST
Google Adwords > Reporting & Tools > Keyword Tool




                                                    14
BUILDING A KEYWORD LIST
Google Adwords > Reporting & Tools > Traffic Estimator

        Enter
      Keywords
                                             Enter a Max CPC
                                               and budget

                                Set Geo &
                            Language Targeting
                                                               Estimated
                                                               Daily Cost




                                                                            15
KEYWORD
MATCHING OPTIONS
Match Type:               Shows For Queries:
 BROAD MATCH              Red Shoes, Red, Shoes,
 Ex. Red Shoes            Green Shoes, Red Rocks

 PHRASE MATCH             Red Shoes, Nike Red Shoes,
 Ex. “Red Shoes”          Buy Red Shoes

 EXACT MATCH              Red Shoes
 Ex. [Red Shoes]

Use Phrase and Exact Match to Improve CTR & ROI

                                                       16
USING NEGATIVE KEYWORDS

       Negative
       Matches:
     software, burner




                          17
NEGATIVE MATCH KEYWORDS
Ad Group > Keywords > See Search Terms




                     Negative Matches:
                      hardware, vortexbox




                                            18
KEYWORD LIST
BUILDING STRATEGY
_ Start with a small list of 10-20 keywords that fit your ideal prospect
_ Use only “Phrase” and [Exact] match
_ Monitor your actual search terms
_ Add -Negative keywords where appropriate
_ Add additional [Exact] match keywords where appropriate
_ Repeat, Repeat, Repeat...

                                                                          19
KEEP AD GROUPS
TIGHTLY TARGETED



         WHY?


                   20
GOOGLE QUALITY SCORE

        Landing
         Page
                            Quality Score
                               (X/10)

  Ad     +CTR
 Text             Keyword



                                            21
SEARCH AD RANK
Ad Rank = Quality Score x Bid


                                    1   4
                                    2
                                        5
                                3
                                        6
                                        7
                                        8


                                            22
SEARCH AD RANK
Ad Rank = Quality Score x Bid


 ADVERTISER A          ADVERTISER B     ADVERTISER C
 Bid = $0.75           Bid = $0.50      Bid = $1.00
 QS = 7                QS = 10          QS = 4
 AR = 0.75 x 7         AR = 0.50 x 10   AR = 1.00 x 4
 AR = 5.25             AR = 5.00        AR = 4.00

   POSITION #1          POSITION #2      POSITION #3



                                                        23
HOW MUCH WILL I PAY?
                Ranking Score of Position Below
  Actual Cost =                                 + $0.01
                   Quality Score of Your Ad
ADVERTISER A        ADVERTISER B          ADVERTISER C
Bid = $0.75         Bid = $0.50           Bid = $1.00
QS = 7              QS = 10               QS = 4
AR = 0.75 x 7       AR = 0.50 x 10        AR = 1.00 x 4
AR = 5.25           AR = 5.00             AR = 4.00
  POSITION #1         POSITION #2           POSITION #3
 (5.00/7)+0.01       (4.00/10-)+0.01       (2.50/4-)+0.01
  CPC = 0.72            CPC = 0.41           CPC = 0.64

                                                            24
HOW DO I ACHIEVE A HIGH QS?
_ Keep Ad Groups Small and Targeted
_ Write Targeted Ads
_ Landing Page Relevance




                                      25
WHAT IF ADVERTISER A
RAISES ITS QS TO 10?
BASELINE               OPTIMIZED
Bid = $0.75            Bid = $0.75
QS = 7                 QS = 10
AR = 0.75 x 7          AR = 0.75 x 10
AR = 5.25              AR = 7.50
                 VS.
  POSITION #1            POSITION #1      A 29.2%
 (5.00/7)+0.01          (5.00/10)+0.01   Reduction
                                          in Cost!
  CPC = 0.72              CPC = 0.51

                                                     26
WRITING TARGETED ADS
_ Include keywords in the ad text
_ Include a differentiator
_ Include a call to action (if appropriate)
_ Choose the right landing page




                                              27
USE YOUR KEYWORDS
  IN YOUR ADS
                 Search Terms are
                  bolded in ads

  Include a
differentiator




                                    28
CHOOSE THE RIGHT
LANDING PAGE
_ Home Page or Deep Linking?
_ As a general rule, the fewest clicks to achieve a conversion is best.




                                                                          29
EXAMPLE
Search Term: Hedge Trimmer




                             30
EXAMPLE
Search Term: Hedge Trimmer




                             31
KEYWORD BIDDING STRATEGY
_ Know what a visitor to your site is worth
_ Calculate your break-even
_ Set a target ROI for your advertising




                                              32
WHAT IS A VISITOR WORTH?
_ Average Sale Revenue = $150
_ My Costs (Materials, Labor, Shipping) = $100
_ Average Margin = $50 per sale
_ Website Conversion Rate = 2%
_ Each visitor is worth $50 x 0.02 = $1.00 (This is your break-even)



                                                                       33
CALCULATING YOUR MAX CPC
_ Each visitor is worth $50 x 0.02 = $1.00
_ I want to make 30% ROI on my advertising $
_ My Max CPC should be $1 x (100% - 30%)
_ Max Bid = $0.70


TIP: Bid $0.02 above round numbers (Max Bid = $0.72)


                                                       34
CAMPAIGN OPTIMIZATION
  IMPRESSIONS                  Add Keywords to get more impressions

        CTR
                                   Optimize your ads to get more clicks
    CLICKS                                 _ Improve Quality Score
    (Site Visits)                          _ Split Test Ad Copy
                                           _ Adjust Keyword Bids
                                           _ Utilize Position Prefs
        CR
                    Optimize your landing page to get more conversions
                                           _ Split Test Landing Page Copy
                                           _ Improve Call to Action
                                           _ Experiment with Deep Linking
  CONVERSIONS                              _ Look at Bounce Rates
                                           _ Look at Cart Abandonment
   (Sales/Leads)

                                                                            35
QUESTIONS?


     Scott Yacko - scott@vuurr.com - @scottmyacko
  Jonathan Kressaty - jonathan@vuurr.com - @kressaty




                                                       36

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WordCamp Phoenix 2012 Google Adwords PPC Keyword & Campaign Strategy

  • 1. DRIVING CONVERSIONS WITH PAID SEARCH Scott Yacko & Jonathan Kressaty WordCamp Phoenix 2012 1
  • 2. WHAT IS PPC ADVERTISING? _ PPC stands for “Pay-Per-Click” _ PPC is an online advertising model where advertisers pay only when an ad is clicked 2
  • 3. WHY USE PPC? _ Instant first page placement _ You only advertise to people who are looking for what you have right now _ You only pay when they respond - when they click through to your site _ Pricing is determined by an ongoing, real-time auction based on true market values 3
  • 4. MAJOR PPC NETWORKS Google Microsoft Facebook Adwords AdCenter 4
  • 5. WHAT IS GOOGLE ADWORDS? _ Adwords is a platform Includes: that allows advertisers _ Tesco _ Ask.com _ AOL to display ads in search _ BT _ Virgin Net Search results or web content _ NTL World Partners Google on a CPC or CPM basis Properties Content _ Adwords is for Publishers Includes: _ Google _ Google Advertisers, Adsense is Includes: _ New York Product Search _ Gmail Times Online _ YouTube for Publishers _ NTL _ Daily Mail _ Virgin 5
  • 6. GOOGLE AD NETWORKS Search Display Video Ads Network Network Display Ad Search Ad (Image Ad) Video Ad (YouTube) 6
  • 7. ANATOMY OF A SEARCH RESULTS PAGE Search Query Paid Search Results Organic Search Results (Ranking determined by “relevance”) 7
  • 8. SEARCH CAMPAIGN STRUCTURE Geographic Targeting Language Targeting Campaign } Daily Budget Device Targeting Day Partitioning Ad Group Ad Group Ad Group Text Ads Text Ads Keywords Keywords } 3 Critical Components of an Adwords Campaign KW Bids KW Bids 8
  • 10. CREATING AN AD GROUP Create Ads Enter Keywords 10
  • 11. GREAT AD GROUPS START WITH KEYWORDS _ Identify your ideal prospect _ Do thorough keyword research _ Look at your competition _ Use proper match types _ Use negative keywords _ Keep ad groups “tightly targeted” 11
  • 12. GETTING STARTED WITH KEYWORDS _ Think of your ideal prospect (very specific) _ Ex: “My ideal prospect is someone who has a large collection of CDs, recently purchased an MP3 player, and wants someone else to convert the CDs to MP3 for them.” _ Write down a list of 10 keywords such that you believe one in three people searching for each term would be your ideal prospect 12
  • 13. BUILDING A KEYWORD LIST Google Adwords > Reporting & Tools > Keyword Tool Relative Search Competition Volume 13
  • 14. BUILDING A KEYWORD LIST Google Adwords > Reporting & Tools > Keyword Tool 14
  • 15. BUILDING A KEYWORD LIST Google Adwords > Reporting & Tools > Traffic Estimator Enter Keywords Enter a Max CPC and budget Set Geo & Language Targeting Estimated Daily Cost 15
  • 16. KEYWORD MATCHING OPTIONS Match Type: Shows For Queries: BROAD MATCH Red Shoes, Red, Shoes, Ex. Red Shoes Green Shoes, Red Rocks PHRASE MATCH Red Shoes, Nike Red Shoes, Ex. “Red Shoes” Buy Red Shoes EXACT MATCH Red Shoes Ex. [Red Shoes] Use Phrase and Exact Match to Improve CTR & ROI 16
  • 17. USING NEGATIVE KEYWORDS Negative Matches: software, burner 17
  • 18. NEGATIVE MATCH KEYWORDS Ad Group > Keywords > See Search Terms Negative Matches: hardware, vortexbox 18
  • 19. KEYWORD LIST BUILDING STRATEGY _ Start with a small list of 10-20 keywords that fit your ideal prospect _ Use only “Phrase” and [Exact] match _ Monitor your actual search terms _ Add -Negative keywords where appropriate _ Add additional [Exact] match keywords where appropriate _ Repeat, Repeat, Repeat... 19
  • 20. KEEP AD GROUPS TIGHTLY TARGETED WHY? 20
  • 21. GOOGLE QUALITY SCORE Landing Page Quality Score (X/10) Ad +CTR Text Keyword 21
  • 22. SEARCH AD RANK Ad Rank = Quality Score x Bid 1 4 2 5 3 6 7 8 22
  • 23. SEARCH AD RANK Ad Rank = Quality Score x Bid ADVERTISER A ADVERTISER B ADVERTISER C Bid = $0.75 Bid = $0.50 Bid = $1.00 QS = 7 QS = 10 QS = 4 AR = 0.75 x 7 AR = 0.50 x 10 AR = 1.00 x 4 AR = 5.25 AR = 5.00 AR = 4.00 POSITION #1 POSITION #2 POSITION #3 23
  • 24. HOW MUCH WILL I PAY? Ranking Score of Position Below Actual Cost = + $0.01 Quality Score of Your Ad ADVERTISER A ADVERTISER B ADVERTISER C Bid = $0.75 Bid = $0.50 Bid = $1.00 QS = 7 QS = 10 QS = 4 AR = 0.75 x 7 AR = 0.50 x 10 AR = 1.00 x 4 AR = 5.25 AR = 5.00 AR = 4.00 POSITION #1 POSITION #2 POSITION #3 (5.00/7)+0.01 (4.00/10-)+0.01 (2.50/4-)+0.01 CPC = 0.72 CPC = 0.41 CPC = 0.64 24
  • 25. HOW DO I ACHIEVE A HIGH QS? _ Keep Ad Groups Small and Targeted _ Write Targeted Ads _ Landing Page Relevance 25
  • 26. WHAT IF ADVERTISER A RAISES ITS QS TO 10? BASELINE OPTIMIZED Bid = $0.75 Bid = $0.75 QS = 7 QS = 10 AR = 0.75 x 7 AR = 0.75 x 10 AR = 5.25 AR = 7.50 VS. POSITION #1 POSITION #1 A 29.2% (5.00/7)+0.01 (5.00/10)+0.01 Reduction in Cost! CPC = 0.72 CPC = 0.51 26
  • 27. WRITING TARGETED ADS _ Include keywords in the ad text _ Include a differentiator _ Include a call to action (if appropriate) _ Choose the right landing page 27
  • 28. USE YOUR KEYWORDS IN YOUR ADS Search Terms are bolded in ads Include a differentiator 28
  • 29. CHOOSE THE RIGHT LANDING PAGE _ Home Page or Deep Linking? _ As a general rule, the fewest clicks to achieve a conversion is best. 29
  • 32. KEYWORD BIDDING STRATEGY _ Know what a visitor to your site is worth _ Calculate your break-even _ Set a target ROI for your advertising 32
  • 33. WHAT IS A VISITOR WORTH? _ Average Sale Revenue = $150 _ My Costs (Materials, Labor, Shipping) = $100 _ Average Margin = $50 per sale _ Website Conversion Rate = 2% _ Each visitor is worth $50 x 0.02 = $1.00 (This is your break-even) 33
  • 34. CALCULATING YOUR MAX CPC _ Each visitor is worth $50 x 0.02 = $1.00 _ I want to make 30% ROI on my advertising $ _ My Max CPC should be $1 x (100% - 30%) _ Max Bid = $0.70 TIP: Bid $0.02 above round numbers (Max Bid = $0.72) 34
  • 35. CAMPAIGN OPTIMIZATION IMPRESSIONS Add Keywords to get more impressions CTR Optimize your ads to get more clicks CLICKS _ Improve Quality Score (Site Visits) _ Split Test Ad Copy _ Adjust Keyword Bids _ Utilize Position Prefs CR Optimize your landing page to get more conversions _ Split Test Landing Page Copy _ Improve Call to Action _ Experiment with Deep Linking CONVERSIONS _ Look at Bounce Rates _ Look at Cart Abandonment (Sales/Leads) 35
  • 36. QUESTIONS? Scott Yacko - scott@vuurr.com - @scottmyacko Jonathan Kressaty - jonathan@vuurr.com - @kressaty 36