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Creating the Workplace of
Tomorrow

© 2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

1
© 2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

2
Sub-Optimized, under-utilized real estate assets
Inability Attract &
Retain Top Talent

© 2013 Cisco and/or its affiliates. All rights reserved.

Leaking
Institutional
Knowledge

Gaps in
Innovation and
Responsiveness

Inability to
Leverage Agile
Staffing Models

Cisco Confidential

3
• Rapidly changing workforce demographics
• Evolution of “social contracts” between employees and companies
• Skills development and preserving “institutional knowledge”
• Explosion of flexible and contingent work is on the horizon
• Changing nature of work, the dramatic growth of unstructured work.
•

New mobile technology, and ubiquitous access to the internet, is
changing the definition of the workplace.

•

Recognition that sustainability is not only good for the environment, its
good for the bottom line.

© 2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

4
Creating a variety of workspace experiences that
are aligned to the activities being performed.
© 2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

5
ABW

© 2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

6
Real
Estate
Savings

Productivity

Reduction
in Paper

© 2013 Cisco and/or its affiliates. All rights reserved.

Employee
Retention
&
Attraction

ABW
Flexibility
& Mobility

Gen Y &
Millenials

Collaboration
& Innovation

Energy
Savings

Cisco Confidential

7
Activity Based Working (ABW) relies on….
Workforce

Physical

Culture
Vision & Strategy
Change Management
Communication
HR Policies
Work Styles
Technology

R.E Strategy
Design / Aesthetics
Space Design / Policy
Facilities

Mobility / Remote Access
Security & Policy
BYOD
Cloud / Virtualisation
Collaboration Tools
Smart Spaces
© 2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

8
What employees are looking for…
Work anywhere
and access everywhere

Personalizes my workspace

Senses where I am

Gives me
choice
Safeguards
me and my
information

Improves my
work life balance

Helps me collaborate better

Enhances my
productivity

© 2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

9
Technology to drive Workplace transformation

Technology
drivers for ABW
success

© 2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

10
Wi-FI

User / Customer
interaction – Virtual
reception / Signage

Immersive Video

Smart Meeting room &
personalised Spaces

Unified Access
Network

Personal Collaboration

© 2013 Cisco and/or its affiliates. All rights reserved.

Security

Energywise
Cisco Confidential

11
The Role of Technology
To “connect the disconnected” and blend the physical
and virtual workplaces.
To enable flexibility, personalization and choice.
To improve management, control and visibility of
workplace assets.
To enhance the experience of employees and guests.

© 2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

12
© 2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

13
Collaboration Spaces

Personal Spaces

Common Spaces
© 2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

14
Private Meeting
Rooms
Formal Meeting
Rooms

Casual
Collaboration
Areas

Conference/Board

meeting rooms

Telepresence
Rooms

On-Demand
Room Setups

Tandberg & CTS

© 2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

15
The Smart+Connected Office

© 2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

16
The Smart+Connected Office
Improve meeting room management

Smart+Connected Meeting Spaces
Enable easy reservations and efficient usage of
conference rooms, initiate contextual services
and save energy costs.

© 2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

17
The Smart+Connected Office
Improve meeting room management

Smart+Connected Meeting Spaces
Enable easy reservations and efficient usage of
conference rooms, initiate contextual services
and save energy costs.

Improve office space efficiency & reduce
energy consumption

Smart+Connected Personalised Spaces
Enable improved utilization of office spaces
and resources using IP devices. Ensure
success of office hot-desking by offering a
frictionless experience and personalization

© 2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

18
The Smart+Connected Office
Improve meeting room management

Smart+Connected Meeting Spaces
Enable easy reservations and efficient usage of
conference rooms, initiate contextual services
and save energy costs.

Engage and Inform the occupants

Digital Signage Content Management
Manage and deliver of live or on-demand
communications, training, advertising , or
emergency notifications and any other
content.

Improve office space efficiency & reduce
energy consumption

Smart+Connected Personalised Spaces
Enable improved utilization of office spaces
and resources using IP devices. Ensure
success of office hot-desking by offering a
frictionless experience and personalization

© 2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

19
Remote Working

Hot Desking

Meeting Experiences

Productive Meetings

Smart WorkCentre Experience

© 2013 Cisco and/or its affiliates. All rights reserved.

Wayfinding to Spaces

Visitor Experience

Cisco Confidential

20
Cisco Smart+Connected Meeting Spaces
Reserve
Reserve rooms via Outlook, mobile
Kiosk, Digital signage, web app, IP phone
Locate
Locate people / spaces / rooms via wayfinding on
Kiosks, interactive floor digital signage

Experience
Control the environment & manage meeting
room resources via the IP phone
© 2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

21
Smart+Connected Personal and Meeting Spaces
Reserve / Schedule

Locate

Experience

• View office / cubicle space/ meeting
room availability

• View meeting rooms, spaces,
neighborhoods on floor plan

• Quick select from among favorites

• View available / in-use workspaces

Check-in using mobile/IP Phone/web
• Trigger user’s extension and
comfort preferences

• Search based on workspace
attributes like type, equipment

• Locate colleagues, searching by
name/id to see where they are sitting

• Reserve one time or over multiple
days

• Find your way to the workspace or
that of your colleagues using way
finding on the kiosk or signage

© 2013 Cisco and/or its affiliates. All rights reserved.

Use the IP Phone / web to
• Confirm/cancel/extend the
reservation
• Control room environment
• View meetings of the day

Cisco Confidential

22
Old Style

New Style

9- 5 in the office

Anytime, Anywhere work

Travel for meetings

Use collaboration tools

Individual workspace

New Workplace Paradigms

Team workspace

“Always-On” buildings

Demand based usage

Desk(top) oriented working

BYOD & Flexible Working

More team & meeting spaces

Hot desking with personalization
Higher usage of collaborative
technologies
IT reducing energy consumption

An evolving workplace necessitates innovative solutions both in terms of
physical space design & technology integration
© 2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

23
FROM

TO

Underutilized Individually assigned
cubicles and offices

Inflexible assets & occupancy strategy
that have a “breaking point”

CHASM

Environment that highly prioritizes
individual work

Group assigned neighborhoods with
increased choices to support work
Environment that balances individual
and collaborative work
Scalable, agile solutions responsive to
evolving corporate plans and models

Workplace Resources controls
individual work space assignments

Business units control how to best use
their neighborhood

Work is a place you go

Work is something you do (experience)

© 2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

24
Improve Employee Productivity
•

Equip employees with the right tools and systems
to collaborate and work better

Higher ROI
•

Through systems that offer higher value together
when integrated

Attract and Retain
•

Offer better work life balance to employees by offering
flexible work options and workplace services

© 2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

25
Choice
• Work from anywhere
• Work on any device
Collaboration
• Easier to collaborate with colleagues
Experience
• Consistent experience regardless of location
• Enhanced experience via location awareness
Productivity
• Less time spent in transactional activities
• Ubiquitous access enables work to get done faster

© 2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

26
Measure and Optimize
• Space and real estate utilization
• Consumption of utility and facility services
• Reduce energy consumption and wastage through
intelligent policies driven by building systems integration
• Fine-grained reporting by locations, space types, users,
and departments
Manage
• Simplified management of facility assets
• Access and control facilities management systems remotely
• Facility systems driven by SOPs and policies
Adapt, Adopt, and Align
• Predict and adopt changing workplace practices
• Tighter alignment with workforce and CXO expectations

© 2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

27
Fit for Purpose,
Technology
Enabledworkspaces

Embedded
collaboration
capabilities

Attractive and
appealing for
visitors and
employees

Workplace
Management
tools and
Analytics

A flexible, intelligent and secure technical architecture and physical design
© 2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

28
Policy

Technology

Workspace Design

Connected Workplace
© 2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

29
Thank you.

© 2013 Cisco and/or its affiliates. All rights reserved.
© 2013 Cisco and/or its affiliates. All rights reserved.

Cisco Confidential

30
30

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Activity based working

  • 1. Creating the Workplace of Tomorrow © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1
  • 2. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
  • 3. Sub-Optimized, under-utilized real estate assets Inability Attract & Retain Top Talent © 2013 Cisco and/or its affiliates. All rights reserved. Leaking Institutional Knowledge Gaps in Innovation and Responsiveness Inability to Leverage Agile Staffing Models Cisco Confidential 3
  • 4. • Rapidly changing workforce demographics • Evolution of “social contracts” between employees and companies • Skills development and preserving “institutional knowledge” • Explosion of flexible and contingent work is on the horizon • Changing nature of work, the dramatic growth of unstructured work. • New mobile technology, and ubiquitous access to the internet, is changing the definition of the workplace. • Recognition that sustainability is not only good for the environment, its good for the bottom line. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
  • 5. Creating a variety of workspace experiences that are aligned to the activities being performed. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
  • 6. ABW © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
  • 7. Real Estate Savings Productivity Reduction in Paper © 2013 Cisco and/or its affiliates. All rights reserved. Employee Retention & Attraction ABW Flexibility & Mobility Gen Y & Millenials Collaboration & Innovation Energy Savings Cisco Confidential 7
  • 8. Activity Based Working (ABW) relies on…. Workforce Physical Culture Vision & Strategy Change Management Communication HR Policies Work Styles Technology R.E Strategy Design / Aesthetics Space Design / Policy Facilities Mobility / Remote Access Security & Policy BYOD Cloud / Virtualisation Collaboration Tools Smart Spaces © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
  • 9. What employees are looking for… Work anywhere and access everywhere Personalizes my workspace Senses where I am Gives me choice Safeguards me and my information Improves my work life balance Helps me collaborate better Enhances my productivity © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
  • 10. Technology to drive Workplace transformation Technology drivers for ABW success © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
  • 11. Wi-FI User / Customer interaction – Virtual reception / Signage Immersive Video Smart Meeting room & personalised Spaces Unified Access Network Personal Collaboration © 2013 Cisco and/or its affiliates. All rights reserved. Security Energywise Cisco Confidential 11
  • 12. The Role of Technology To “connect the disconnected” and blend the physical and virtual workplaces. To enable flexibility, personalization and choice. To improve management, control and visibility of workplace assets. To enhance the experience of employees and guests. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
  • 13. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
  • 14. Collaboration Spaces Personal Spaces Common Spaces © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
  • 15. Private Meeting Rooms Formal Meeting Rooms Casual Collaboration Areas Conference/Board meeting rooms Telepresence Rooms On-Demand Room Setups Tandberg & CTS © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
  • 16. The Smart+Connected Office © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
  • 17. The Smart+Connected Office Improve meeting room management Smart+Connected Meeting Spaces Enable easy reservations and efficient usage of conference rooms, initiate contextual services and save energy costs. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17
  • 18. The Smart+Connected Office Improve meeting room management Smart+Connected Meeting Spaces Enable easy reservations and efficient usage of conference rooms, initiate contextual services and save energy costs. Improve office space efficiency & reduce energy consumption Smart+Connected Personalised Spaces Enable improved utilization of office spaces and resources using IP devices. Ensure success of office hot-desking by offering a frictionless experience and personalization © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
  • 19. The Smart+Connected Office Improve meeting room management Smart+Connected Meeting Spaces Enable easy reservations and efficient usage of conference rooms, initiate contextual services and save energy costs. Engage and Inform the occupants Digital Signage Content Management Manage and deliver of live or on-demand communications, training, advertising , or emergency notifications and any other content. Improve office space efficiency & reduce energy consumption Smart+Connected Personalised Spaces Enable improved utilization of office spaces and resources using IP devices. Ensure success of office hot-desking by offering a frictionless experience and personalization © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19
  • 20. Remote Working Hot Desking Meeting Experiences Productive Meetings Smart WorkCentre Experience © 2013 Cisco and/or its affiliates. All rights reserved. Wayfinding to Spaces Visitor Experience Cisco Confidential 20
  • 21. Cisco Smart+Connected Meeting Spaces Reserve Reserve rooms via Outlook, mobile Kiosk, Digital signage, web app, IP phone Locate Locate people / spaces / rooms via wayfinding on Kiosks, interactive floor digital signage Experience Control the environment & manage meeting room resources via the IP phone © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
  • 22. Smart+Connected Personal and Meeting Spaces Reserve / Schedule Locate Experience • View office / cubicle space/ meeting room availability • View meeting rooms, spaces, neighborhoods on floor plan • Quick select from among favorites • View available / in-use workspaces Check-in using mobile/IP Phone/web • Trigger user’s extension and comfort preferences • Search based on workspace attributes like type, equipment • Locate colleagues, searching by name/id to see where they are sitting • Reserve one time or over multiple days • Find your way to the workspace or that of your colleagues using way finding on the kiosk or signage © 2013 Cisco and/or its affiliates. All rights reserved. Use the IP Phone / web to • Confirm/cancel/extend the reservation • Control room environment • View meetings of the day Cisco Confidential 22
  • 23. Old Style New Style 9- 5 in the office Anytime, Anywhere work Travel for meetings Use collaboration tools Individual workspace New Workplace Paradigms Team workspace “Always-On” buildings Demand based usage Desk(top) oriented working BYOD & Flexible Working More team & meeting spaces Hot desking with personalization Higher usage of collaborative technologies IT reducing energy consumption An evolving workplace necessitates innovative solutions both in terms of physical space design & technology integration © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
  • 24. FROM TO Underutilized Individually assigned cubicles and offices Inflexible assets & occupancy strategy that have a “breaking point” CHASM Environment that highly prioritizes individual work Group assigned neighborhoods with increased choices to support work Environment that balances individual and collaborative work Scalable, agile solutions responsive to evolving corporate plans and models Workplace Resources controls individual work space assignments Business units control how to best use their neighborhood Work is a place you go Work is something you do (experience) © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24
  • 25. Improve Employee Productivity • Equip employees with the right tools and systems to collaborate and work better Higher ROI • Through systems that offer higher value together when integrated Attract and Retain • Offer better work life balance to employees by offering flexible work options and workplace services © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
  • 26. Choice • Work from anywhere • Work on any device Collaboration • Easier to collaborate with colleagues Experience • Consistent experience regardless of location • Enhanced experience via location awareness Productivity • Less time spent in transactional activities • Ubiquitous access enables work to get done faster © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26
  • 27. Measure and Optimize • Space and real estate utilization • Consumption of utility and facility services • Reduce energy consumption and wastage through intelligent policies driven by building systems integration • Fine-grained reporting by locations, space types, users, and departments Manage • Simplified management of facility assets • Access and control facilities management systems remotely • Facility systems driven by SOPs and policies Adapt, Adopt, and Align • Predict and adopt changing workplace practices • Tighter alignment with workforce and CXO expectations © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27
  • 28. Fit for Purpose, Technology Enabledworkspaces Embedded collaboration capabilities Attractive and appealing for visitors and employees Workplace Management tools and Analytics A flexible, intelligent and secure technical architecture and physical design © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28
  • 29. Policy Technology Workspace Design Connected Workplace © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29
  • 30. Thank you. © 2013 Cisco and/or its affiliates. All rights reserved. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30 30