business etiquettes

1. Business Etiquettes

2. Etiquettes
• Etiquette is the demeanour or code of conduct to be followed in a
given cultural environment.
• Every culture has its own etiquette. But overall the etiquette is
universal with certain characteristics and qualifications that run
across all people like a common thread.

3. Impact of Etiquettes in today’s life
• Knowing how to behave appropriately in a given situation makes
you more comfortable.
• It protects the feelings of others.
• It makes communication clearer.
• Etiquette enhances communication by breaking down barriers, not
erecting them.
• It will enhance your status at work. In any working situation, you
are perceived as more capable, more professional, and more
intelligent if you are familiar with the proper code of conduct for
the workplace.
• It makes good first impressions. The first five to seven seconds after
you meet someone are crucial. Your first impression lingers in the
other person's mind long after you are gone. If you use proper
etiquette, that first impression will be a positive one.

4. What is business Etiquettes
• To inculcate Professionalism and develop a polished image along
with trustworthiness , we need business etiquette.
Business etiquette is
• An expected behaviors,
• Expectations for individual actions,
• within society,
• group,
• or class.
• Unfortunately, when it comes to how we treat one another, some
people don't even know the rules. This can lead to challenges,
upsets and miscommunication

5. Important Business Etiquettes
• E-mail etiquette
• Dining etiquette
• Telephone etiquette
• Office etiquette
• Meeting etiquette
• Business card etiquette

6. Email Etiquette
• The rules of email Etiquettes are evolving because of our increased
use of email, as well as the advent of new technology.
Need of Email Etiquette
• Professionalism
• Efficiency
• Protection from liability

8. Points to be taken care of :
• Be brief and to the point.
• Use proper spelling, grammar & punctuation.
• Personalize the mail to create bonding with the reader.
• Avoid using Bcc and Ccc unnecessarily.
• Use templates for frequently used responses.
• The subject matter should be simple, specific, short and identify
yourself. It should not be like compound sentences. The receiver
should be in a position to identify its source and the objective
behind it.
• Never type the contents in capital letters as that indicates that you
are shouting at others. And also avoid using lower case.

9. Points to be taken care of :
• Follow proper alignment and the margin on the left side. Write the
contents in simple, straight and short manner.
• Keep attachments to a minimum and mention your attachment in
the content.
• Take care with abbreviations and emotions.
• Take care with rich text and HTML messages.
• Use active voice instead of passive voice.
• At the end, you may conclude with ‘Regards’, or ‘Best regards’, or
‘With regards’, or ‘Best wishes’ followed by your signature.

10. Mobile Etiquette
• Today mobiles have become both a boon and bane.

11. Points to be taken care of:
• It is not proper to talk over the phone when important discussion
or meeting is in progress.
• After the completion of the meeting the calls can be attended as
unattended calls are reflected in the handset.
• These days, marketing calls do come frequently and it disturbs
the mood and also the precious time. These are known as
unsolicited calls.
• The best thing is to cut short such calls by saying, ‘I will get back
to you’

12. Telephone Etiquette
Telephonic Etiquette refers to the principles of behavior that one
should use while having a business telephonic calls.

13. Points to be taken care of :
• Identify yourself when making a call then should confirm whether
he is looking for the concerned person.
• Address the caller by his name in a courteous manner.
• Keep conversation brief.
• Never be impatient.
• Listen carefully, do not interrupt.
• Do not eat or chew something while speaking on phone.
• If you wish to put the caller on hold, request his permission to do
so.

14. Points to be taken care of :
• If the concerned person is not there and if the caller provides the
information to pass on, then note down on a paper or a note pad,
sign and make it accessible and reachable to the concerned person.
• Ensure that your voice mail system is working properly.
• Close your conversation with an appropriate salutation.
• Let the caller hang up first.
• In case of missed calls, return the call within a reasonable period of
time.
• If someone calls you by mistake, inform the caller politely that he
reached a wrong number.

15. Managing Angry Callers
• Listen his problem or complaint carefully.
• Do not interrupt him, let him finish the whole
thing first.
• Do not say, “you are wrong”
• Empathize with him.
• You should be good in your area of work and investigate about his
complaint or problem and solve it.
• Tell him the process of solving the problem.
• Do not mislead.
• Call him back when you have the solution, this feedback is
important.

16. Meeting Etiquette
• Meeting Etiquette refers to the principles of behavior that one
should use while having a business meeting.

17. Points to be taken care of
• Avoid swear words and vulgar references.
• Poor communicating skill is not professional.
• Avoid personal questions during first meeting. Whoever gets to the
door first should open it and hold for others who are following.
• Turn off your cell phone ringer, accept voicemail and text messaging
only.

18. Handshake
• Develop a comfortable handshake and keep it consistent.
• Handshakes are vital in social situations.
• Should be for 2- 3 seconds.
• Handshakes should not be too hard or too soft.
• It should be in an up-down motion.
Eye Contact
• Eye contact increases trust.
• It shows confidence and good
interpersonal skills.
• Eye contact shows respect for the
person and business situation.

19. Dining
Impress Your Guest
• Dining Etiquette refers to the principles of behavior that one should
use while having a business meal with colleagues.

20. Points to be taken care of :
• Be on time.
• Wait to sit until host/hostess indicated the seating arrangement .
• Stand on the right side of your chair and enter from your left.
• Put your napkin in your lap.
• Decide on your menu selections quickly.
• Never order the most expensive item.
• Wait for all people to be served before beginning .
• Know which silverware to use with which food.
• Wait until everyone has been served before you begin to eat
salt/pepper pass together.
• Generally pass food to the right.

21. Office Etiquettes
• Office etiquette is a code that governs the expectations of
social behavior in a workplace

22. Points to be taken care of :
• Show a healthy respect for colleagues experience and expertise.
• Leave your personal life at the front door.
• Inquire about the proper way to respond to co-workers,
supervisors, clients.
• Be timely. Arrive to work and meetings on time.
• Complete work assignments on time.
• Never go over the head supervisors, without telling him/her first.
• Appear as professional as possible. Being well groomed and clean is
essential.
• Adopt a can-do attitude. Those who accept challenges and display
creativity are valuable.
• Be flexible. By remaining flexible and implementing change you gain
a reputation as a cooperative employee.

23. Business card Etiquette
• Always have a business card.
• Have it in a good shape and updated.
• Have it readily available.
• Be selective about distributing.
• Present it in a appropriate time and manner.
• Exchanged with the right hand only or with both hands.
• Make a point of studying it before putting it into your cardholder.

24. Business Etiquettes Posture
Handshake

25. Seating

26. Dress code
Dress For Success

27. Points to be taken care of :
• Do not wear loud colors .
• Never wear gaudy accessories to work.
• Make sure your clothes are clean and ironed properly.
• Be very careful about the fit of your dress.