4. Bullying
B is for Bully copyright 2010 Reason Press
• Irrational demands
• Belligerent refusals to cooperate
• Last minute requests
• Name calling
• Shunning
• Back Biting
• Misleading comments
• Obstruction
6. Deliberate & Repeated
Abuse of Power
• Extortion
– Quid pro quo
– threats
• Shunning
• Gamesmanship
• Shaming
V is for Victim copyright 2010 Reason Press
16. They are not irrational;
they have hidden
constraints
– Institutional
– Precedential
– Promises to others
– Deadlines
P is for Paranoid copyright 2010 Reason Press
17. They’re not evil; they
have hidden interests
– Personal (unrelated
to you or deal)
– Relational (related to
you but not to the
deal, i.e., “face”)
– Political, social,
cultural
O Is for Outlaw copyright 2010 Reason Press
18. • They’re not difficult, they are
uninformed
– Educate them about their
true interests,
consequences of their
actions
– Help them understand
what is in their best
interest
– May have misunderstood
or ignored a crucial piece
of information
I is for Idiot copyright 2010 Reason Press
21. • Listen respectfully
• Focus on
understanding the
problem
• Separate the
problem from the
people
• No emotional
bullying
• Hopeful to find
solutions
22. • What problems are
important enough to
address
• What problems do not
need resolving
• Address each problem
separately
• Encourage each member
to explain why a
suggested solution serves
their interests and the
group’s interests at the
same time
• Address all fairness issues
23. Tell the Story• What happened
• Each member of each
circle tells their own part
of the conflict story
• Actively listen
• Keep an open-mind,
• Ask if anything has been
missed
• Identify
miscommunications or
incorrect assumptions
• One member shares
table’s story with the
rest of the group
24. • What, if anything, did you
contribute to the conflict?
• What, if anything, did you
do to fix the problem?
• Did this conflict have any
negative effects on your
work life?
• Did this conflict have any
positive effects on your
work life?
• What would work be like if
this problem were solved?
Tell Your Part In it
Hinweis der Redaktion
in an effort to harmonize the similarities and throw the differences into sharp relief for later brain-storming