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The Customer Search Engine for Social Media
             www.needtagger.com
Who is                    ?
We connect sales & marketing pros
with prospects & customers
during critical moments of need.
Social Selling Is Here To Stay
  Social Prospecting




  Lead Nurturing




    Faster Closing




4/12/2013              2012 NeedTagger (all rights reserved)   3
The Challenge With Social Prospecting
Fact: you are connected to less than 10%
      of your socially-active prospects



                                         Prediction:
                                         most will
                                         never connect.



4/12/2013      2012 NeedTagger (all rights reserved)      4
The Challenge With Social Prospecting

How will you reach the other 90%?

• Networking? Yes! (if you can) LinkedIn is awesome.

• Fans and followers? they rarely engage (1% per post)

• Display ads? they interrupt or are ignored (<1% CTR)

• Influencers? not dependable, and take a lot of work



4/12/2013          2012 NeedTagger (all rights reserved)   5
NeedTagger connects you with people who need
your products, services and assistance right now.
Social prospecting for front-line professionals
–   For sales pros, lead generators, customer service reps, business owners, etc.
–   Monitor: identify people who need your offerings, content and assistance
–   Engage: solve problems, answer questions, share content - and sell
–   Analyze: market demand over time, traffic generated
Natural and cost-effective
–   Intent Marketing: connect with people during moments of need
–   Save time monitoring
–   20% CTR; less than $1 per click
–   Pricing starts at $20 / mo per user (5 streams)
Simple and convenient
–   100% self-service & easy to customize
–   5-minute setup
–   Daily email alerts
–   API available soon; CRM integrations planned.
4/12/2013                    2012 NeedTagger (all rights reserved)             6
How NeedTagger Works
1 NeedTagger identifies people on Twitter expressing needs (intent) related to
  your business.
2 You tag prospects by following, listing, re-tweeting or offering content/advice.
3 Prospects click on your links, visit your landing page, reply & follow you back.
4 Now you’re connected.




                   3

                                                                    2




                                           1

4/12/2013                   2012 NeedTagger (all rights reserved)              7
Old-Fashioned Prospecting – For Social Media




               (back of our business card)



4/12/2013        2012 NeedTagger (all rights reserved)   8
Real-Time Engagement Panel                                     Our Anti-Spam policy
Capture leads, generate traffic and help people solve problems.




4/12/2013              2012 NeedTagger (all rights reserved)                          9
Create Streams for Specific Markets & Objectives
5-Minute Setup                                                 Our Anti-Spam policy
Works like a Customer Search Engine.


                                                 Target Prospects by

                                                 – Industry

                                                 – Conversation Type (intent)

                                                 – Discussion Topics (keywords)

                                                 – Location (2 types of filters)

                                                 – Profile / Bio (job title, interest)




4/12/2013              2012 NeedTagger (all rights reserved)                          11
Unique Analytics
Track market demand for your stuff over time.
                                                               Our Anti-Spam policy




4/12/2013              2012 NeedTagger (all rights reserved)                      12
Twitter Prospecting Options Compared
  We offer the most direct way to reach prospects on Twitter.
Twitter                                                         Time
Marketing                                                       to
Option              Reach                      Targeting        Value          CTR     Cost
Outreach            People who need     Intent,                 5 mins        5%-83% $ 20 per mo/user
Marketing           you right now (90%) Profile,                                     < $1.00 CPC
(direct)                                Geo
Share content       People who follow          Interests        Months         <1%     $2,000-7,500 / mo.
with followers      you (<10%)                                                         (example)
(earned)
Promoted            People who may be          Interests,       5 mins         <1%*    $2.50 to $4.00 CPF
Tweets &            interested in your         Demo,                             or    $0.75 to $1.50 CPE
Accounts (paid)     content                    Geo                            3-5%**
    * In timeline, several independent studies ** In search results, per Jack Dorsey, June 2012

               CPC = cost per click
               CPF = cost per follower
               CPE = cost per ‘engagement’ (reply, retweet, share, click, DM)

   4/12/2013                          2012 NeedTagger (all rights reserved)                          13
Benefits of Marketing to Intent
How It’s Different                                       Benefits
•      Intent-filtered streams                           •      Save time
•      Direct to prospect                                •      <$1 per click
•      Address their needs                               •      5-80% CTRs
•      Greater reach                                     •      More leads
•      Job-specific streams                              •      Easy to deploy
      Intent Marketing is marketing a product or a service based on the
      consumer’s intent to adopt, purchase or consume that particular service
      which may have been either explicitly or implicitly conveyed by the
      subscriber.
      - Wikipedia



    4/12/2013                  2012 NeedTagger (all rights reserved)             14
A Greenfield Opportunity
Every day, millions of people express commercially relevant needs in
social media. This ‘latent demand’ is mostly ignored by businesses.
   150 million needs expressed per month

                  Doubling every year




4/12/2013               2012 NeedTagger (all rights reserved)   15
Testimonials
From our customers (unsolicited)




4/12/2013              2012 NeedTagger (all rights reserved)   16
How To Introduce Yourself to a Prospect on Twitter
NeedTagger users doing it right.




                   See more Customer examples in our Pinterest gallery.
Learn More

On the web:
Available in HootSuite (see App Directory)
On our blog
• How To Create A Customer Prospecting Stream
• 10 Ways To Introduce Yourself to a Prospect On Twitter
Customer Service Center
•   http://needtaggerinc.zendesk.com/home
Create your first stream now (for Free)
• http://app.needtagger.com/get-started

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NeedTagger - Connect With Customers During Their Moment of Need

  • 1. The Customer Search Engine for Social Media www.needtagger.com
  • 2. Who is ? We connect sales & marketing pros with prospects & customers during critical moments of need.
  • 3. Social Selling Is Here To Stay Social Prospecting Lead Nurturing Faster Closing 4/12/2013 2012 NeedTagger (all rights reserved) 3
  • 4. The Challenge With Social Prospecting Fact: you are connected to less than 10% of your socially-active prospects Prediction: most will never connect. 4/12/2013 2012 NeedTagger (all rights reserved) 4
  • 5. The Challenge With Social Prospecting How will you reach the other 90%? • Networking? Yes! (if you can) LinkedIn is awesome. • Fans and followers? they rarely engage (1% per post) • Display ads? they interrupt or are ignored (<1% CTR) • Influencers? not dependable, and take a lot of work 4/12/2013 2012 NeedTagger (all rights reserved) 5
  • 6. NeedTagger connects you with people who need your products, services and assistance right now. Social prospecting for front-line professionals – For sales pros, lead generators, customer service reps, business owners, etc. – Monitor: identify people who need your offerings, content and assistance – Engage: solve problems, answer questions, share content - and sell – Analyze: market demand over time, traffic generated Natural and cost-effective – Intent Marketing: connect with people during moments of need – Save time monitoring – 20% CTR; less than $1 per click – Pricing starts at $20 / mo per user (5 streams) Simple and convenient – 100% self-service & easy to customize – 5-minute setup – Daily email alerts – API available soon; CRM integrations planned. 4/12/2013 2012 NeedTagger (all rights reserved) 6
  • 7. How NeedTagger Works 1 NeedTagger identifies people on Twitter expressing needs (intent) related to your business. 2 You tag prospects by following, listing, re-tweeting or offering content/advice. 3 Prospects click on your links, visit your landing page, reply & follow you back. 4 Now you’re connected. 3 2 1 4/12/2013 2012 NeedTagger (all rights reserved) 7
  • 8. Old-Fashioned Prospecting – For Social Media (back of our business card) 4/12/2013 2012 NeedTagger (all rights reserved) 8
  • 9. Real-Time Engagement Panel Our Anti-Spam policy Capture leads, generate traffic and help people solve problems. 4/12/2013 2012 NeedTagger (all rights reserved) 9
  • 10. Create Streams for Specific Markets & Objectives
  • 11. 5-Minute Setup Our Anti-Spam policy Works like a Customer Search Engine. Target Prospects by – Industry – Conversation Type (intent) – Discussion Topics (keywords) – Location (2 types of filters) – Profile / Bio (job title, interest) 4/12/2013 2012 NeedTagger (all rights reserved) 11
  • 12. Unique Analytics Track market demand for your stuff over time. Our Anti-Spam policy 4/12/2013 2012 NeedTagger (all rights reserved) 12
  • 13. Twitter Prospecting Options Compared We offer the most direct way to reach prospects on Twitter. Twitter Time Marketing to Option Reach Targeting Value CTR Cost Outreach People who need Intent, 5 mins 5%-83% $ 20 per mo/user Marketing you right now (90%) Profile, < $1.00 CPC (direct) Geo Share content People who follow Interests Months <1% $2,000-7,500 / mo. with followers you (<10%) (example) (earned) Promoted People who may be Interests, 5 mins <1%* $2.50 to $4.00 CPF Tweets & interested in your Demo, or $0.75 to $1.50 CPE Accounts (paid) content Geo 3-5%** * In timeline, several independent studies ** In search results, per Jack Dorsey, June 2012 CPC = cost per click CPF = cost per follower CPE = cost per ‘engagement’ (reply, retweet, share, click, DM) 4/12/2013 2012 NeedTagger (all rights reserved) 13
  • 14. Benefits of Marketing to Intent How It’s Different Benefits • Intent-filtered streams • Save time • Direct to prospect • <$1 per click • Address their needs • 5-80% CTRs • Greater reach • More leads • Job-specific streams • Easy to deploy Intent Marketing is marketing a product or a service based on the consumer’s intent to adopt, purchase or consume that particular service which may have been either explicitly or implicitly conveyed by the subscriber. - Wikipedia 4/12/2013 2012 NeedTagger (all rights reserved) 14
  • 15. A Greenfield Opportunity Every day, millions of people express commercially relevant needs in social media. This ‘latent demand’ is mostly ignored by businesses. 150 million needs expressed per month Doubling every year 4/12/2013 2012 NeedTagger (all rights reserved) 15
  • 16. Testimonials From our customers (unsolicited) 4/12/2013 2012 NeedTagger (all rights reserved) 16
  • 17. How To Introduce Yourself to a Prospect on Twitter NeedTagger users doing it right. See more Customer examples in our Pinterest gallery.
  • 18. Learn More On the web: Available in HootSuite (see App Directory) On our blog • How To Create A Customer Prospecting Stream • 10 Ways To Introduce Yourself to a Prospect On Twitter Customer Service Center • http://needtaggerinc.zendesk.com/home Create your first stream now (for Free) • http://app.needtagger.com/get-started

Hinweis der Redaktion

  1. A social prospecting &amp; engagement toolUsed by customer-facing employees; not controlled by “marketing”Meet prospects who need something, send help and offers5% to 83% click through rates (average to date)Subscription SaaS tool w/ APIEasy to use: 5-minute setup, template-based, no consultants etc.Unique IP: a real time intent-mining engine for socialReal time detection of people in need (full Twitter fire hose) More precise than text analytics, sentiment and keywordsEasy to configure &amp; supportA new, more natural way to connect with your marketEnable your front line to solve problems, answer questions, offer advice, share content and sellBuild a social footprint of prospects (instead of bots &amp; self-promoters)Retain the human touch (mandatory in social)Bypass: display ads, recruiting fans and hiring influencers
  2. Screenshot of NeedTagger’s engagement panel. Illustrative example.
  3. Screenshot of NeedTagger’s engagement panel. Illustrative example.
  4. Screenshot of NeedTagger’s engagement panel. Illustrative example.
  5. We are a third way to acquire customers on Twitter.
  6. Another marketing opportunity has been building very quickly on public networks Twitter.
  7. Actual messages sent by our customer.