A favourite presentation of mine, slightly revised, and now presented at the IMPACT Programme, being jointly organized by Sri Venkateshwara University and SV Veterinary University, Tirupathi, on Sunday, the 9th September 2012 - sponsored by Suvarnabhoomi.

1. A humble presentation at the lotus feet of
the Lord of the Seven Hills
OM NAMHO VENKATESHAYA
Prof. V. Viswanadham

2. Welcome
IMPACT Programme on
Personality Development and Soft Skills
Jointly organized by
Sri Venkateshwara University and
SV University of Veternery Science
Sponsored by SUVARNABHOOMI
Swaghatham – Subha Swaghatam

3. Tamasoma Jyothirgamaya
From Darkness towards LIGHT
September 7, 2012 3

4. We are
our
THOUGHTS

5. We are
our
Questions

7. Tune Your MIND

8. Communication Skills
and
BECOMING BETTER
September 7, 2012 8

9. Careful Observation
Concentration
Leads to Clarity
Communication
9 Cs
Comparison
The Competition
Creativity
Commitment
Continuous Improvement

10. The purpose of LIFE
is to live a LIFE of PURPOSE
ADD Value
Improving Communication Skills
helps you to ADD
September 7, 2012
Value 10

12. Intellectual Skills
Communication Interaction Skills
Skills

13. What are the most common ways
we communicate?
s
a ge
l Im
Spo ua
ken s
Wor Vi
d
Bo
d dy
or La
W ng
en ua
tt ge
ri
W

14. Can we
ever remain
without
COMMUNICATING ?

15. If we are constantly
COMMUNICATING ~
How effective are we
in our communication ?

16. Is communication
important
in our life ?

17. What is LIFE ?
What is the purpose of Life ?

19. YOUR LIFE NEEDS SELF MANAGEMENT
LIFE MGT. L=T
MIND MGT. T=Q
DEV. MGT. P=E
L=T=T=Q=P=E

20. L = T
Z
+ XY
+W
A +W
+
K +S
Entry Time Exit
Time between Birth and Death
Time Time
Death
Death
Birth
Birth
Life

22. Thinking
is for
LEARNING
Learning
is for
Thinking

23. All Thinking
and
Learning
is for
IMPROVING

25. L=T=T=Q=P=E
THE PURPOSE
OF LIFE IS
PURSUIT OF
EXCELLENCE

26. Aim and shoot ?
or
Shoot and Aim ?

27. So, Think and speak ?
Or, Speak and Think ?
September 7, 2012 27

29. Think > listen > talk
September 7, 2012 29

30. Learn to
Live in the present

31. The future belongs to those
Who believe in the beauty of their dreams

32. Most successful men have not achieved their distinction by having
some new talent or opportunity presented to them.
They have developed the opportunity that was at hand.

33. Communication Goals
To change behavior
To get and give
To get action
Information
To persuade To ensure understanding
September 7, 2012 33

34. Why is
communication
important ?
• Inspires confidence
• Builds respect
• Helps make friends
• Reveals your ability to others
• Develops a distinct personality
September 7, 2012 34

35. September 7, 2012 35

36. We need to
Most common ways to
improve our
communicate
communication...
70 % of our mag
es
lI
isua
communication efforts are:
Speakin
g V
70%
misunderstood
misinterpreted
rejected Bod
y La n
gua
Writing
ge
distorted or
not heard
September 7, 2012 36

38. September 7, 2012 38

39. September 7, 2012 39

40. Improve
both
INTERNAL and EXTERNAL
COMMUNICATION

41. people are influenced,
problems are solved,
changes are facilitated,
excellent relationships are developed,
desired results are achieved, and
success is ensured.
September 7, 2012 41

42. plays
a vital role
in discovering
ourselves &
the world
around us
September 7, 2012 42

43. The quality of your life
is the quality of your communication ~
both with yourself & others
September 7, 2012 43

44. is not just getting
the message across
but its acceptance
from its intended receivers which
causes the expected behaviour
from the receivers of the message
only then, the receivers
will be willing to
convert the communication
into action
September 7, 2012 44

45. listen to,
observe &
interpret
all forms of language
is essential for
effective communication
September 7, 2012 45

46. Love is so caring…
COMMUNICATION
INCLUDES
BODY LANGUAGE,
TONALITY OF VOICE &
THE WORDS YOU USE.
55% +
38% +
7% =
September 7, 2012 46

47. Observe the body language

48. September 7, 2012 48

49. September 7, 2012 49

50. September 7, 2012 50

51. Communication, to be effective,
must touch the heart.

52. Please write a letter to yourself
about your communication skills

53. Strongest muscle in your body
The strongest muscle
in your body
is your tongue.
USE IT EFFECTIVELY.
- It takes the interaction of
72 different muscles
to produce human speech.
September 7, 2012 53

54. Take responsibility for every stage of
the Communication Cycle:
What is intended –
What is spoken –
What is heard –
How it is understood –
What is agreed to –
What is acted on –
How it is actually implemented –
What results were really obtained.
Be aware of where you or others
tend to fall off the cycle.
September 7, 2012 54

55. Common Communication Errors
• Interrupting
to complete others’ sentences
• Preparing
our response before someone has
completed speaking
• Multitasking
while ‘listening’
• Filtering
content or meaning
based on our opinion / prejudice
September 7, 2012 55
about the speaker

56. The 7 Cs of
Effective Communication

57. 7 C’s of Effective Communication
1 of 7 Completeness
 Provide all necessary information
 Answer all questions asked
 Give something extra when desirable

58. 7 C’s of Effective Communication
2 of 7 Conciseness
 Eliminate wordy expressions
 Include only relevant material
 Avoid unnecessary repetition

59. 7 C’s of Effective Communication
3 of 7 Consideration
 Focus on “You” instead of “I” or “We”
 Show audience benefit or interest in the
receiver
 Emphasize positive & pleasant facts

60. 7 C’s of Effective Communication
4 of 7 Concreteness
 Use specific facts & figures
 Put action into your verbs
 Choose vivid, image building-words

61. 7 C’s of Effective Communication
5 of 7 Clarity
 Choose precise, concrete & familiar words
 Construct effective sentences &
paragraphs

62. 7 C’s of Effective Communication
6 of 7 Courtesy
 Be tactful, thoughtful & appreciative
 Use expressions that show respect
 Chose non-discriminatory expressions

63. 7 C’s of Effective Communication
7 of 7 Correctness
 Use the right level of language
 Check accuracy of figures, facts & words
 Maintain acceptable writing mechanics

64. ENATA ~ Principle
of Communication
Is what you want to say
Effective,
Necessary,
Accurate,
Timely, and
Appropriate ?

66. You are your Thoughts … Choices … Decisions …

67. W. A. T. C.
H.
W = WORDS
A = ACTIONS
T = THOUGHTS
C = CHARACTER
H = HEAD & HEART
September 7, 2012 67

68. Move out of the COMFORT ZONE

69. Break the
Boundaries…
Leave your comfort zone ….
Enter the Challenge Zone

71. 1. Make sure that
body language,
your words &
tonality
are congruent –
[ aligned and sending the same message ]

72. 2. Maintaining eye contact –
[ expression of your interest ]

73. 3. Improve your voice culture –
[ make it interesting ]

74. 4. Be positive, precise and clear –
[ ~ “don’t forget to complete the work by tomorrow.” ]
[ ~ “please remember to complete the work by tomorrow.” ]

75. 5. Good listening
supplies
the building blocks of
good understanding and
good communication skills
~ listening is an active process involving :
ears – for verbal communication
eyes – for non-verbal communication
body – for gestures

76. 6. Well-timed pauses
give time for
explanation,
evaluation &
development of thought
~ facial expressions reveal the difference between
a pregnant pause and an embarrassed silence

77. 7. Summarising
is an essential skill
which takes stock of
the main points covered

78. 8. Empathize
with the receiver of the message
~ put yourself in the other person’s position,
understand the other person’s perspective
and then proceed to interact

79. 9. Communication
must appeal to
both mind and heart
~ appealing to mind requires facts, evidence and logic
~ appealing to the heart, more difficult,
requires ‘touching the soul’ -
based on mutually respected values

80. 10. Keep the communication simple
~ say it in simple sentences, with no twists and turns
‘communicate to express but not to impress’

81. 11. Tell it and tell it again,
if necessary
~ tell the point once –
then come back and
hit it again, and again.

82. 12. Communicate with confidence
~ communication exposes
your inner thoughts, feelings and sentiments.
your confidence, or the lack of it,
is getting transparently revealed.

83. 13. Practice the art of communicating
on paper
~ thinking on paper & saying on paper

84. 14. Communication is irreversible
~ communication cannot be reversed
[ reversible processes – water and ice
irreversible processes – milk and coffee ]
Only minimizing the hurt feelings is possible,
but the damage has already been done.
[ ~ forgive but not forget ]
Be highly careful, thoughtful and purposeful

85. 15. Communication is more
a people process than
a language process
~ communication is a series of actions and reactions
communication influences our own and that of others’
behaviour
communication reflects the true personality of an
individual

86. 16. Communication
can always be improved
~ practice, more practice and much more practice

87. 17. Communication and feedback
~ feedback ensures that message has been received
in the manner, that was originally intended

88. 18. Receiving feedback about Communication
Asking others for honest feedback
about the way you communicate –
both positive and negative aspects
- can be very helpful.

89. 19. Communication and clarity

90. 20. Communication and commitment

91. 21. Communication and character

92. 22. Communication and
Continuous improvement
Improving your communication skills is a
process and cannot be accomplished overnight.
Identify and then choose one or two traits – at a time –
and now work on those over a period of time.

93. 23. Communication and Facial expressions
Facial expressions communicate the intentions
more effectively – note that there are
80 muscles in the face,
capable of more than 7,000 expressions.

94. Be Determined
to improve your communication skills.
Become aware of your own styles,
observe others carefully,
and launch a committed programme to
im pro ve
Your communication skills.
94 September 7, 2012
94 Kerala

95. Committed
PRACTICE
95 Kerala

97. How can we
further improve our
communication skills ?

98. 24 Hours X 60 Minutes = 1440 Minutes
AT LEAST
1 % OF OUR TIME
TO BE INVESTED IN
GOOD READING
SO AS TO
PREPARE OURSELVES FOR THE
FUTURE
September 7, 2012
Sadgrandha Patanam 98

99. THE SECRET OF SUCCESS :
CONSTANTLY & CONTINUOUSLY
FUTURE
PRESENT
PAST
Sameeksha

100. Sajjana Sangathyam

101. Small Groups
Constant Practice
Honest Feedback
Continuous Improvement

102. Listen to
Sep 7, 2012 soft and soothing music Sangeetham
102

103. 103 September 7, 2012
103 Kerala

104. When do you want to begin ?
Now is the time to start
104 September 7, 2012
104 Kerala

106. A burning desire to become better

107. No
In
fe
rio
rit
yC
om
pl
ex

108. Developing a fine personality
01. Clarity of goals and purpose in life
02. Doing beyond expectation
03. Continuous Learning [ including learning from failures ]
04. Being enthusiastic and taking initiative
05. Character How about
06. Self discipline including
Time Management ?
07. Positive mental attitude
08. Managing self and managing teams
09. Sound physical and mental health
10. Team work and developing Leadership qualities
11. Honest and Hard working (including smart work)
12. Growing in one’s knowledge and skills

109. S.W.O.T. ANALYSIS
GIVES YOU
THE KEY TO THE PRESENT
AS WELL AS THE FUTURE
S ~ STRENGTHS
W ~ WEAKNESSES
O ~ OPPORTUNITIES
T ~ THREATS
Sep 7, 2012 109

110. BE HONEST ABOUT
YOUR STRENGTHS
BE CLEAR HEADED ABOUT
YOUR OPPORTUNITIES
BE UNMERCIFUL ABOUT
YOUR WEAKNESSES
BE WELL PREPARED ABOUT
YOUR THREATS
Sep 7, 2012 110

111. September 7, 2012 111

112. Learn
to
Learn

113. Learn to
Live
Together

114. Learn to
Help Ever
Hurt Never

115. Learn to
Be
Dignified

116. Learn to play chess

117. Go the extra mile …
That’s what all winners do

118. Learn to
Gr
through
ow l i f e.
[ Don’t merely go through life ]

119. Multi Tasking

120. Learn to
r ve
s e
Ob

121. Develop the Positives
• Taking initiative
• Spontaneity
• Readiness
• Self-discipline
• Self-control
• Exercising one’s discretion
• To be more creative and innovative
• To be more kind and compassionate

122. Being open to …
almost everything.
Open towards
feedback,
negative comments,
new technology, …
Be Open minded
Only with an open mind,
in the broadest sense
of the word,
you can survive

123. Have Drive
& Passion
Energy,
Energy,
Energy!
A positive and
energitic attitude
is what it takes
to drive change.

124. p p y
H a
Be
Be happy and
be positive.
Find happiness in
making other
people happy.

125. Just think it over - - - - -
What
YOU can
Do with what
GOD has given
to you!

126. Yoga,
Pranayama
&
Dhyana
to
keep going
G…
and
GR OW I N

127. Please Don’t forget
the most important thing
POSITIVE ATTITUDE
Surely, you would remember
SELF - DISCIPLINE

128. .

129. Attitude is everything….

130. Attitude is everything….

131. Success is not accidental,
it is a choice.

133. Change is the only constant thing.
Be ready to change.

134. Attitude is everything….
• .

135. Thought---
Feeling---
Action---
Results---

136. We cannot all do
great things,
but we can do
small things
with great love.
Mother Theresa

137. Always look for the positive.

139. Inspire yourself

140. Think like
a Man of
Action
t
t bes ly
nes uous
r ho ntin
you it co
G ive ve
pro
an d im
Act like
a Man of
Thought
September 7, 2012 140

141. Achievement Orientation
Be Happy and Enthusiastic
Be Creative and Constructive
Develop Competencies
Discipline and Determination
Exercise Daily
How to Eat Healthy
Become Learn to Live - Relax
Better
Love to Live
Read More
Review regularly
Self-management Skills
Stay Strong
Think Positively
Work Hard; Work Smart
Worry Less

142. 3 P’s to remember
How to
Become
A sense of Purpose
Better A sense of Proportion
A sense of Propriety

143. A Small Step
can make
A big difference

144. Please
Put
Something
into practice
September 7, 2012 144

146. Deshamunu
Preminchumanna
Manchiannadi
Penchumanna
Vottimatalu
Kattipettoy
Gattimel
Talapettavoy
Love your Motherland
Do your bit to increase the Good
Stop the habit of merely talking
Contemplate on doing real Good

147. GOOD LUCK

148. Please visit:
www.archive.org
and search for
POOLABATA
to read f r e e l y
5 publications in Telugu
and 2 publications in English
relating to Personality Development
Also, search for Deshamunu Preminchumanna
for a small booklet in Telugu

149. For the sake of record As on 5th Sep 2012
Prof. V. Viswanadham has uploaded live recordings
of more than 750 of his speeches to www.archive.org.
‘Communication Skills’ - was downloaded, 4,848times.
More than 200
Power Point Presentations, [ slides ]
can be freely viewed at: www.scribd.com
So far, 1,37,951 have viewed.
www.slideshare.net/viswanadham -
One of the presentations, titled Communication Skills, was
viewed 14,067 times, & downloaded 1,822 times.
Thank you dear friends for helping me to reach many more.
Sep 7, 2012 Viswam-2009 149

150. In case
YOU liked
this speech and
presentation
~ for listening to
more speeches and
for viewing
more presentations,
Please Visit:
Visit: http:// www.archive.org
and Search for Prof. V. Viswanadham
~ please download and then kindly listen.
September 7, 2012 150

151. In case YOU liked
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Please Visit:
Please visit : www.scribd.com and
search for Viswam.vangapally4581
and / or www.slideshare.net/viswanadham
In case YOU want to give
some feedback / contact me : Prof. V. Viswanadham
viswam.vangapally@gmail.com
~ [040 – 2722 3383]
September 7, 2012 151

152. In case
you want
a copy of
this presentation :
Please drop a line to :
viswam.vangapally@gmail.com
Please feel free and use
my power point presentations
in any manner you like.

153. September 7, 2012 153