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12 Ways to
Become a
More Effective
Communicator
by

Joe Timothy
12	
  Ways	
  to	
  
Become	
  a	
  More	
  
Effective	
  
Communicator
When	
   working	
   in	
   any	
   environment	
   with	
   various	
  
personalities	
  and	
  people,	
  the	
  ability	
  to	
  communicate	
  
effectively	
  becomes	
   more	
   and	
   more	
   important.	
   Not	
  
only	
   that	
   but	
   when	
   in	
   business,	
   you	
   are	
  
communicating	
   with	
   others	
   all	
   the	
   time	
   in	
   sales	
  
meetings,	
   in	
   your	
   marketing	
   or	
   in	
   your	
   team	
  
meetings.	
   Effective	
   and	
   clear	
   communication	
   is	
   one	
  
of	
  the	
   most	
  fundamental	
  building	
  blocks	
  to	
  creating	
  a	
  
great	
  business.	
  
So	
  how	
  is	
  your	
  communication?	
  We	
  could	
  all	
  do	
   with	
  
improving	
   it;	
   I	
   have	
   never	
   met	
   anyone	
   who	
   is	
   the	
  
‘perfect’	
   communicator.	
   They	
   probably	
   don’t	
   even	
  
exist.	
   However,	
   we	
   can	
   always	
   do	
   things	
   to	
   help	
  
ourselves	
   get	
   our	
   messages	
   across	
   much	
   more	
  
effectively.	
  
So	
   we	
   have	
   put	
  together	
   a	
   list	
   of	
  12	
   different	
  things	
  
you	
   could	
   work	
   on	
   to	
   improve	
   that	
   all-­‐important	
  
communication.	
  
1.

Listen	
  up

When	
   you	
  think	
   of	
   communication	
  most	
   of	
   us	
   would	
   instinctively	
   think	
  of	
  
how	
  we	
   can	
  make	
  what	
  we	
  say	
  clearer.	
  Well	
  the	
  interesting	
  thing	
  is	
  the	
  best	
  
way	
   to	
   do	
   that	
   is	
   make	
   sure	
   you	
   listen	
   to	
   whomever	
   you	
   are	
   trying	
   to	
  
communicate	
   with.	
   This	
   will	
   allow	
   you	
   to	
   get	
   a	
   greater	
   understanding	
   of	
  
their	
   view	
  which	
  will	
   allow	
  you	
   to	
   explain	
  your	
   thoughts	
   with	
   much	
   more	
  
clarity	
   and	
   within	
   the	
   view	
   they	
   understand.	
   So	
   listen	
   up	
   more	
   and	
  
understand	
   people’s	
   points	
   of	
   view.	
   People	
   receive	
   information	
   through	
  
their	
   own	
   perspective	
   without	
   understanding	
   it,	
   you	
   are	
   seriously	
   at	
   a	
  
disadvantage	
  when	
  communicating.
2.

Drop	
  your	
  expectations

One	
  thing	
  that	
  we	
   are	
  all	
  guilty	
  of	
  when	
  trying	
   to	
  communicate	
  with	
   others	
  
is	
   that	
   we	
   go	
   into	
   it	
   having	
  expectations.	
   This	
   is	
   a	
   natural	
   thing;	
   we	
   build	
  
expectations	
   of	
   how	
   things	
   will	
   go	
   based	
   on	
   previous	
   experiences	
   and	
  
learning’s.	
   The	
   problem	
   with	
   this	
   is	
   that	
   you	
   then	
   apply	
   things	
   to	
   a	
   new	
  
situation	
  that	
   are	
   not	
  really	
   applicable	
   there	
   just	
  because	
  it	
   reminds	
   you	
  of	
  
another	
  experience.	
  	
  Take	
   each	
  experience	
  and	
  interaction	
  on	
  its	
  own	
  merits	
  
you	
  will	
  learn	
  so	
  much	
  more.	
  
3.

Look	
  for	
  the	
  hidden	
  meaning	
  

When	
   we	
  listen	
  to	
  what	
  a	
  person	
   is	
  saying	
  we	
  can	
   often	
   see	
   that	
  what	
  they	
  
mean	
  is	
   actually	
  quite	
  different	
  to	
  the	
  words	
   they	
  are	
  saying.	
  	
  For	
  example	
  if	
  
someone	
  says	
   “I	
  am	
   no	
  good	
  at	
   that”	
   this	
  may	
  mean	
  that	
   they	
  are	
   low	
   on	
  
confidence	
  and	
  need	
  your	
   encouragement	
  not	
   necessarily	
  that	
  they	
  are	
   not	
  
good	
  at	
  the	
  task	
  itself.	
  Try	
  and	
  look	
  for	
  the	
  underlying	
  feeling	
  or	
  meaning.	
  
4.

Respect	
  the	
  other

Many	
  of	
  us	
  suffer	
  from	
  the	
  problem	
   of	
  not	
  valuing	
  another	
  person’s	
  opinion	
  
and	
  not	
  giving	
  it	
  the	
   respect	
  it	
   deserves.	
   This	
  acts	
   as	
  a	
  very	
  destructive	
  tool	
  
when	
   trying	
  to	
   communicate.	
  Allow	
  time	
   to	
  listen	
  to	
   what	
   others	
   have	
   to	
  
say	
  who	
   knows	
   you	
   may	
  just	
   learn	
  something	
  you	
   didn’t	
   know;	
   you	
  don’t	
  
know	
  everything	
  after	
  all.
5.

Maintain	
  eye	
  contact

There	
   is	
   nothing	
   more	
   shifty	
   or	
   disconcerting	
   than	
   when	
   you	
   are	
   in	
   a	
  
discussion	
   in	
   with	
   someone	
   and	
   they	
   avoid	
   looking	
   at	
   you.	
   Looking	
  
someone	
   in	
  the	
  eye	
   and	
   maintaining	
  it	
   is	
   so	
   important	
   to	
   building	
  rapport	
  
with	
  someone.	
  It	
  shows	
  a	
   level	
  of	
  trust	
  and	
  honesty,	
  which	
  makes	
   what	
  you	
  
are	
  saying,	
  have	
  much	
  more	
  validity.
6.

Question,	
  question,	
  question

One	
  of	
  the	
  fundamental	
  problems	
  in	
  any	
  business	
   is	
  telling	
  people	
  how	
  they	
  
should	
  work,	
  act	
   or	
  think.	
  This	
   serves	
   no	
  purpose	
   other	
  than	
  to	
  devalue	
   that	
  
person’s	
   contribution.	
   Through	
   questioning	
   an	
   individual	
   you	
   show	
   you	
  
value	
  them	
  and	
  it	
  also	
  builds	
  in	
  a	
  capacity	
   within	
  that	
   individual	
  to	
   think	
   for	
  
themselves.	
  This	
  will	
   improve	
   their	
  creativity,	
   problem	
   solving	
   and	
  sense	
  of	
  
worth.	
  
7.

Mirror	
  the	
  person’s	
  behavior

One	
   of	
  the	
  key	
   ways	
   to	
  improve	
   your	
  communication	
  with	
   someone	
   else	
  is	
  
to	
  build	
  a	
  rapport	
  with	
  them.	
  Create	
   a	
  relationship	
  of	
  trust	
   and	
  openness.	
  	
  A	
  
proven	
  way	
  to	
  effectively	
  build	
  this	
  rapport	
  is	
  through	
  mirroring	
  their	
  body	
  
language.	
  When	
  they	
   cross	
  their	
  legs	
   you	
  cross	
  yours	
   or	
   when	
   they	
   face	
   a	
  
certain	
   way	
   you	
   face	
   that	
   way	
   too.	
   This	
   may	
   sound	
   a	
   little	
   far	
   fetched	
  
however	
  it	
   is	
   a 	
   proven	
  technique	
  for	
  building	
  an	
  effective	
   relationship	
   with	
  
someone.	
  Obviously	
  keep	
  it	
  subtle	
  though	
  or	
  else	
  you	
  may	
  just	
  look	
   like	
  you	
  
are	
  mocking	
  them.	
  
8.

Be	
  genuine

When	
  we	
  discuss	
  something	
   or	
  communicate	
  something	
  you	
   can	
  often	
  pick	
  
up	
   on	
  someone	
  who	
  is	
  not	
   being	
  genuine.	
   This	
  instantly	
  leads	
  to	
   a	
   level	
  of	
  
distrust	
   that	
   makes	
   communication	
   difficult.	
   I	
   am	
   sure	
   you	
   may	
   have	
  
experienced	
   this	
   feeling	
   yourself.	
   Be	
   genuine	
   in	
   what	
   you	
   say	
   and	
   it	
   will	
  
build	
  honesty	
  in	
  what	
  you	
  say,	
  which	
  draws	
  people	
  to	
  you.	
  
9.

Always	
  be	
  positive	
  first

This	
   is	
   the	
   one	
   thing	
   that	
   seems	
   most	
   difficult	
   for	
   people	
   to	
   do	
   in	
   my	
  
experience.	
  	
   It	
  is	
  a	
  wonder	
  what	
   you	
  can	
  tell	
   people	
   if	
  before	
   you	
  outline	
  the	
  
negative	
  you	
  praise	
   them,	
  thank	
  them	
   or	
  just	
  tell	
  them	
   what	
  they	
  are	
  good	
  
at.	
   If	
   you	
   ensure	
   you	
   start	
   whatever	
   you	
   say	
   with	
   something	
   along	
   these	
  
lines	
  it	
   really	
  opens	
   someone	
  up	
  to	
  criticism	
  or	
  negative	
  feedback.	
  Not	
  only	
  
does	
  this	
  help	
  them	
  take	
  whatever	
   you	
  are	
  about	
  to	
  say,	
  it	
  helps	
  them	
  learn	
  
from	
  it	
  and	
  you	
  to	
  get	
  your	
  point	
  across	
  easier.
10.

Ask	
  for	
  clarification

One	
  of	
  the	
  things	
  that	
  I	
   see	
  in	
   office	
  environments	
  more	
  and	
  more	
   is	
  people	
  
mishearing	
  someone	
   else	
  and	
  thereby	
  completely	
  misinterpreting	
  what	
  they	
  
mean.	
  I	
  am	
  sure	
   we	
  are	
  all	
  guilty	
  of	
  this	
  at	
  some	
   point	
   in	
  our	
  lives.	
   One	
  way	
  
around	
  this	
   is	
  to	
  try	
  and	
  ask	
   for	
  clarification	
  around	
   what	
   someone	
  has	
   said	
  
to	
  you.	
  Just	
  say	
  “as	
  I	
   heard	
   it,	
  you	
  are	
   saying…	
   am	
   I	
  correct?”	
  This	
  gives	
  the	
  
other	
  person	
  the	
  opportunity	
  to	
  clarify.
11.

Feedback

As	
  I	
   said	
  in	
  the	
   introduction	
   there	
  isn’t	
  anyone	
  in	
  the	
  world	
  that	
  couldn’t	
   do	
  
with	
   improving	
   some	
   part	
   of	
   his	
   or	
   her	
   communication.	
   The	
   only	
   way	
   to	
  
grow	
   and	
   learn	
   is	
   to	
   make	
   sure	
   you	
   get	
   feedback	
   on	
   how	
   your	
  
communication	
   is	
   seen	
   by	
   others.	
   You	
   can	
   then	
   use	
   this	
   to	
   amend	
   and	
  
improve	
  your	
  skills.	
  
12.

Accept	
  it	
  is	
  not	
  about	
  you

The	
  greatest	
  communicators,	
  those	
  that	
   you	
  remember,	
  fully	
  accept	
  it	
  is	
   not	
  
about	
  them.	
  When	
  in	
  a	
  networking	
   session	
  or	
  just	
   chatting	
  with	
  your	
   team	
  
take	
  an	
  interest	
  in	
  them,	
  ask	
  them	
   questions	
  and	
  enquire	
   about	
  what	
   they	
  
say.	
   These	
   are	
   the	
   people	
   that	
   are	
   remembered	
   and	
   these	
   are	
   the	
   people	
  
who	
  are	
  liked,	
  followed	
  and	
  people	
  love	
  working	
  for.
So	
   there	
   it	
   is	
   a	
   list	
   of	
   12	
   ways	
   you	
  can	
   improve	
  
your	
  communication.	
   I	
  hope	
  you	
   take	
  a	
   shot	
   at	
  a	
  
few	
  and	
  see	
   how	
  they	
  work	
  out	
   for	
  you.	
  There	
  is	
  
no	
  one	
   who	
  doesn’t	
  need	
  to	
  work	
  on	
  his	
  or	
  her	
  
communication.	
  So	
   go	
   try	
  out	
  a	
   few	
  things	
   and	
  
see	
  where	
  it	
  gets	
  you.	
  	
  
12 ways to become a better communicator

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12 ways to become a better communicator

  • 1. 12 Ways to Become a More Effective Communicator by Joe Timothy
  • 2. 12  Ways  to   Become  a  More   Effective   Communicator
  • 3. When   working   in   any   environment   with   various   personalities  and  people,  the  ability  to  communicate   effectively  becomes   more   and   more   important.   Not   only   that   but   when   in   business,   you   are   communicating   with   others   all   the   time   in   sales   meetings,   in   your   marketing   or   in   your   team   meetings.   Effective   and   clear   communication   is   one   of  the   most  fundamental  building  blocks  to  creating  a   great  business.   So  how  is  your  communication?  We  could  all  do   with   improving   it;   I   have   never   met   anyone   who   is   the   ‘perfect’   communicator.   They   probably   don’t   even   exist.   However,   we   can   always   do   things   to   help   ourselves   get   our   messages   across   much   more   effectively.   So   we   have   put  together   a   list   of  12   different  things   you   could   work   on   to   improve   that   all-­‐important   communication.  
  • 4. 1. Listen  up When   you  think   of   communication  most   of   us   would   instinctively   think  of   how  we   can  make  what  we  say  clearer.  Well  the  interesting  thing  is  the  best   way   to   do   that   is   make   sure   you   listen   to   whomever   you   are   trying   to   communicate   with.   This   will   allow   you   to   get   a   greater   understanding   of   their   view  which  will   allow  you   to   explain  your   thoughts   with   much   more   clarity   and   within   the   view   they   understand.   So   listen   up   more   and   understand   people’s   points   of   view.   People   receive   information   through   their   own   perspective   without   understanding   it,   you   are   seriously   at   a   disadvantage  when  communicating. 2. Drop  your  expectations One  thing  that  we   are  all  guilty  of  when  trying   to  communicate  with   others   is   that   we   go   into   it   having  expectations.   This   is   a   natural   thing;   we   build   expectations   of   how   things   will   go   based   on   previous   experiences   and   learning’s.   The   problem   with   this   is   that   you   then   apply   things   to   a   new   situation  that   are   not  really   applicable   there   just  because  it   reminds   you  of   another  experience.    Take   each  experience  and  interaction  on  its  own  merits   you  will  learn  so  much  more.   3. Look  for  the  hidden  meaning   When   we  listen  to  what  a  person   is  saying  we  can   often   see   that  what  they   mean  is   actually  quite  different  to  the  words   they  are  saying.    For  example  if   someone  says   “I  am   no  good  at   that”   this  may  mean  that   they  are   low   on   confidence  and  need  your   encouragement  not   necessarily  that  they  are   not   good  at  the  task  itself.  Try  and  look  for  the  underlying  feeling  or  meaning.   4. Respect  the  other Many  of  us  suffer  from  the  problem   of  not  valuing  another  person’s  opinion   and  not  giving  it  the   respect  it   deserves.   This  acts   as  a  very  destructive  tool   when   trying  to   communicate.  Allow  time   to  listen  to   what   others   have   to   say  who   knows   you   may  just   learn  something  you   didn’t   know;   you  don’t   know  everything  after  all.
  • 5. 5. Maintain  eye  contact There   is   nothing   more   shifty   or   disconcerting   than   when   you   are   in   a   discussion   in   with   someone   and   they   avoid   looking   at   you.   Looking   someone   in  the  eye   and   maintaining  it   is   so   important   to   building  rapport   with  someone.  It  shows  a   level  of  trust  and  honesty,  which  makes   what  you   are  saying,  have  much  more  validity. 6. Question,  question,  question One  of  the  fundamental  problems  in  any  business   is  telling  people  how  they   should  work,  act   or  think.  This   serves   no  purpose   other  than  to  devalue   that   person’s   contribution.   Through   questioning   an   individual   you   show   you   value  them  and  it  also  builds  in  a  capacity   within  that   individual  to   think   for   themselves.  This  will   improve   their  creativity,   problem   solving   and  sense  of   worth.   7. Mirror  the  person’s  behavior One   of  the  key   ways   to  improve   your  communication  with   someone   else  is   to  build  a  rapport  with  them.  Create   a  relationship  of  trust   and  openness.    A   proven  way  to  effectively  build  this  rapport  is  through  mirroring  their  body   language.  When  they   cross  their  legs   you  cross  yours   or   when   they   face   a   certain   way   you   face   that   way   too.   This   may   sound   a   little   far   fetched   however  it   is   a   proven  technique  for  building  an  effective   relationship   with   someone.  Obviously  keep  it  subtle  though  or  else  you  may  just  look   like  you   are  mocking  them.   8. Be  genuine When  we  discuss  something   or  communicate  something  you   can  often  pick   up   on  someone  who  is  not   being  genuine.   This  instantly  leads  to   a   level  of   distrust   that   makes   communication   difficult.   I   am   sure   you   may   have   experienced   this   feeling   yourself.   Be   genuine   in   what   you   say   and   it   will   build  honesty  in  what  you  say,  which  draws  people  to  you.  
  • 6. 9. Always  be  positive  first This   is   the   one   thing   that   seems   most   difficult   for   people   to   do   in   my   experience.     It  is  a  wonder  what   you  can  tell   people   if  before   you  outline  the   negative  you  praise   them,  thank  them   or  just  tell  them   what  they  are  good   at.   If   you   ensure   you   start   whatever   you   say   with   something   along   these   lines  it   really  opens   someone  up  to  criticism  or  negative  feedback.  Not  only   does  this  help  them  take  whatever   you  are  about  to  say,  it  helps  them  learn   from  it  and  you  to  get  your  point  across  easier. 10. Ask  for  clarification One  of  the  things  that  I   see  in   office  environments  more  and  more   is  people   mishearing  someone   else  and  thereby  completely  misinterpreting  what  they   mean.  I  am  sure   we  are  all  guilty  of  this  at  some   point   in  our  lives.   One  way   around  this   is  to  try  and  ask   for  clarification  around   what   someone  has   said   to  you.  Just  say  “as  I   heard   it,  you  are   saying…   am   I  correct?”  This  gives  the   other  person  the  opportunity  to  clarify. 11. Feedback As  I   said  in  the   introduction   there  isn’t  anyone  in  the  world  that  couldn’t   do   with   improving   some   part   of   his   or   her   communication.   The   only   way   to   grow   and   learn   is   to   make   sure   you   get   feedback   on   how   your   communication   is   seen   by   others.   You   can   then   use   this   to   amend   and   improve  your  skills.   12. Accept  it  is  not  about  you The  greatest  communicators,  those  that   you  remember,  fully  accept  it  is   not   about  them.  When  in  a  networking   session  or  just   chatting  with  your   team   take  an  interest  in  them,  ask  them   questions  and  enquire   about  what   they   say.   These   are   the   people   that   are   remembered   and   these   are   the   people   who  are  liked,  followed  and  people  love  working  for.
  • 7. So   there   it   is   a   list   of   12   ways   you  can   improve   your  communication.   I  hope  you   take  a   shot   at  a   few  and  see   how  they  work  out   for  you.  There  is   no  one   who  doesn’t  need  to  work  on  his  or  her   communication.  So   go   try  out  a   few  things   and   see  where  it  gets  you.