1. Elaine Carlton
105 River Ln. Leland, NC 28451
Phone: 828-291-3414 E-Mail: ecarlton1211@gmail.com
Objective
Experienced professional who maintains a high level of professionalism, patience, and efficiency to minimize customer
dissatisfaction and increase customer loyalty. Dedicated to process improvement, high customer service standards,and
devoted to data integrity. Seeking regular employment with a flexible schedule while working towards my educational goals.
Experience
Elderly Care, Self Employed 1/2015 to 5/2016
 Created individualized home exercise programs for outpatient therapy clients to improve health and wellness. Assisted
patients with physical movements to help restore function and lessen pain and disability. Provided high quality,
compassionate care, light house-cleaning,and provided the highest quality of care to patients and their families.
Facilitated health and healing by cultivating caring relationships with patients.Maintained organized documentation and
patient files.
Wal-Mart 3/2007 to 9/2007
 As a customer service associate I answered customer questions and addressed problems and complaints in person and via
phone.Helped customers select products that best fit their personalneeds.Maintained visually appealing and effective
displays for the entire store. Educated customers on product and service offerings. Offered exceptional custo mer service
to differentiate and promote the company brand. Consulted with customers on the latest styles and trends.Collaborated
with customer service team members to give exceptional service throughout the entire shopping experience. Kept the
showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their
concerns and giving appropriate feedback. Completed the floor replenishment to guarantee size availability and promote
customer satisfaction. Communicated store policy violations to the leadership team in a timely manner.
Affordable Cuts 03/2005 to 10/2009
 As a stylist of Affordable Cuts I recommended and helped customers select merchandise based on their needs.
Confirmed that appropriate changes were made to resolve customer concerns or complaints. Extended customer
subscriptions,offering discounts and promotions to ensure high customer retention rates. Informed customers about sales
and promotions in a friendly and engaging manner. Processed up to 15 or more customer orders per day. Tracked down
sources of special products and services to meet customer special requests.Managed wide variety of customer service
and administrative tasks to resolve customer issues quickly and efficiently. Described use and operation of merchandise
to customers.Received and processed cash and credit payments for in-store purchases and services.Opened and closed
the store,including counting cash,opening and closing cash registers, and creating staff assignments. Verified that all
merchandising standards were maintained on a daily basis. Unloaded incoming inventory and placed products onto
shelves.Assisted in management of business operations by maintaining records and files, preparing cost and inventory
reports, and ordering supplies.Created and designed haircuts and styles for customers.
Smart Cuts 1/1999 to 1/2004
 As a customer service associate I answered customer questions and addressed problems and complaints in person and via
phone.Helped customers select products that best fit their personalneeds.Maintained visually appealing and effective
displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service
to differentiate and promote the company brand. Consulted with customers on the latest styles and trends.Collaborated
with customer service team members to give exceptional service throughout the entire shopping experience. Kept the
showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their
concerns and giving appropriate feedback. Completed the floor replenishment to guarantee size availability and promote
customer satisfaction. Communicated store policy violations to the leadership team in a timely manner.

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Education
Kaplan University Currently
IT Support/Help Desk
Western Piedmont Community College 1989
Cosmetology License, Morgantown NC
Skills
Customer service-oriented, Appointment scheduling,Front desk, Management, Inventory Maintenance,Employee
Interviewing and Hiring, Payment tracking systems,Attentive to detail, Interpersonalskills, Conflict resolution skills
Explanation of EmploymentGap
As a result of medical conditions it became necessary for me to temporarily resign from the workforce in 2009. I have since
improved my overall health and am eager to return to the workforce.
References
Nichol Calhoun, 828-270-8863
Melvin Parker, 828-238-3091
Danielle Craig, 843-941-9452