Technical Documentation Passing the baton

2. Passing The Baton We shall talk about • The Focus is on… • Next Generation: What we expect… • The Disturbing Sign: Beginners… • The Unfortunate Sign: Experienced professionals • Two Manuals: Perspective • Our Responsibility: The Wholeness • The Challenge Vinish Garg STC India Annual Conference 2011, Chennai. 03 December 2011

3. Passing The Baton The Focus Is On • Usability • XML Basics • Localization • Subject-Verb Agreement Vinish Garg STC India Annual Conference 2011, Chennai. 03 December 2011

4. Passing The Baton Next Generation: What We Expect and Foresee • Technical Expertise • Documentation Standards and Process • Ambitious and Visionary Respect and Pride of being in Community Vinish Garg STC India Annual Conference 2011, Chennai. 03 December 2011

5. Passing The Baton The Disturbing Sign: Beginners • Social Media Requests • Emails • CVs • Respect? Disrespectfully Yours and No Regards Vinish Garg STC India Annual Conference 2011, Chennai. 03 December 2011

6. Passing The Baton The Unfortunate Sign: The Experienced Professionals Two professionals Pro1 and Pro2: Each with 4-5 years of experience as technical writers, for global companies… Pro1 Pro2 < –––– Hope Seeks feedback Retaliates Despair –––– > Vinish Garg STC India Annual Conference 2011, Chennai. 03 December 2011

7. Passing The Baton The Unfortunate Sign: The Experienced Professionals Pro1 Welcomes feedback • Inconsistent Spacing: No use of ‘Styles’ or ‘Paragraph space’ • Contact No.: Contains Email also • Text Alignment: Justified text for all paragraphs • Inconsistent Punctuation (use of full stop in lists) • Inconsistent Alignment of Bullets in Lists • The text in tables looked bad (font, format, layout, structure) • And so on. Thanks. Vinish Garg STC India Annual Conference 2011, Chennai. 03 December 2011

8. Passing The Baton The Unfortunate Sign: The Experienced Professionals Pro2 Retaliates • Applied for a position three times in eight months • I responded politely this time • Pro2 responds to my email as: Vinish Garg STC India Annual Conference 2011, Chennai. 03 December 2011

9. Passing The Baton User Manual A, developed by Pro1 • The Joy • Pleasure • Process • Fulfillment • Pride • The Journey has been Enriching • The experience is fruitful Vinish Garg STC India Annual Conference 2011, Chennai. 03 December 2011

10. Passing The Baton User Manual B, developed by Pro2 • Usability is fine • Format is acceptable • Meets requirements • Process adhered The SOUL is Missing  Vinish Garg STC India Annual Conference 2011, Chennai. 03 December 2011

11. Passing The Baton Our Responsibility Is To Ensure That… Our Bigger hands match well We do not Bypass the Basics with their Smaller hands… along the way… Hence, the Balance. Vinish Garg STC India Annual Conference 2011, Chennai. 03 December 2011

12. Passing The Baton The Wholeness… Hence, the Balance. Vinish Garg STC India Annual Conference 2011, Chennai. 03 December 2011

13. Passing The Baton The Challenge • Challenge or Responsibility? And… We • Respect Yourself and Respect the Profession Resume • Base. Base. Base. The Process Vinish Garg STC India Annual Conference 2011, Chennai. 03 December 2011

14. Passing The Baton About ME • Director Operations, Technical Documentation, vhite • Published Author • Cricket Enthusiast, Avid Photographer • Chandigarh, INDIA Contact Email: vinish.garg@vhite.com Company Website: http://www.vhite.com Disclaimers and Copyrights This presentation is a copyright work of vhite systems. The vhite logo is a trademark of vhite and all other graphics used in this document are the property of their respective owners. All rights reserved worldwide. Vinish Garg STC India Annual Conference 2011, Chennai. 03 December 2011

Technical Documentation Passing the baton

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