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Today’s Agenda
The Resource Monitoring Market Place
IBM Tivoli Resource Monitoring Overview
ITM for Microsoft Environments
Extending IBM Tivoli Monitoring
Three of Your Mission Critical Applications
Benefits of an Integrated Solution
Improving mean-time-to-recovery
3. IBM Software Group | Tivoli software
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How was the 2006 IT Budget Spent?
Systems Management is approximately thirteen percent
* Source – Forrester, October 11, 2006, Enterprise IT Infrastructure 2006 Adoption - by Frank E. Gillett and Simon Yates
“How will your 2006 hardware budget break
out across the following categories”
Base: 324 executives at North American enterprises
13%
19 %
27%
25%
16 %
System Management
Servers
PC’s
Network Hardware
Storage
4. IBM Software Group | Tivoli software
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Ninety-five Billion in
Server Management and Administration Costs *
Initial System
and Software
Deployment
Migration
Upgrades and
patches
System
Maintenance
Other
Maintenance
and tuning
15%
19%
15%
8% 7%
11%
12%
13%
Where are Data Centers Spending their Money?
Customers are spending almost ten percent on Monitoring
System Monitoring
Planning for
upgrades, expansion
and capacity
* IDC recalls its numerous surveys conducted "over the course of the last three years to understand better where managers and
administrators of servers spend their time, and where the best opportunities lie to automate and productize some of these tasks.“
Easing Toward Utility Computing By Barry Zellen - Jul 15, 2004
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* Source – IDC Worldwide System Management Software 2007 – 2011; Forecast and 2006 Vendor Shares, Tim Grieser, Stephen Elliot and Frederick W. Broussard, August 2007
Worldwide System Management Software Revenue
By Vendor, 2004 – 2006 ($M) *
Tivoli
Greater than 110 Vendors with less than 4% Market Share
Next Five
IBM was the overall market revenue leader in 2006 for worldwide system management software,
with 15.6% market share.
Management of Windows platforms continued to grow and had the highest
revenue, with 37.6% share of the market total.
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The Goal of A Monitoring System
Reducing the Mean Time To Repair (MTTR)
By Some Estimates
10% of users report a problem they have
90% “try again later” (or not) or move on to something else.
Tivoli’s ability, in Microsoft environments, to quickly correlate, isolate and
diagnose the root cause of problems can dramatically reduce MTTR
Down time and non-productive time is money lost
What is your cost of downtime per application?
FixDiagnose & IsolateIdentify Notify Mean Time To Repair
Auto
Fix
Diagnose & IsolateIdentify Notify Mean Time to Repair with Tivoli
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IBM Tivoli Monitoring
Designed to Support Microsoft Environments
Utilizes Microsoft Internet Explorer
Utilizes Microsoft SQL Server as data store
IBM Database provided if preferred/needed to reduce costs
Monitors Microsoft Server Environments
Monitors Microsoft Databases and Applications
Monitors Microsoft Infrastructure Components
Including Microsoft .Net
Growing ecosystem of solutions from both IBM and
Business Partners through the IBM Tivoli Open
Process Automation Library - OPAL
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Virtual
Servers
and
Clustering
Linux
Unix
OS/400
z/OS
Windows
Operating
Systems
AIX
Database
SQL
Oracle
Sybase
Informix
DB2
Exchange
.Net
Biztalk
Commerce
Content
Manager
Host Integration
ISA Server
Sharepoint
Portal
Application
and
Collaboration
Domino
Tuxedo
Siebel
SAP
Web
Environment
IIS
WebLogic
Apache
iPlanet
WebSphere
Business
Integration
CICS
Web
Services
IMS
MQ
MQ
Integrator
At a Glance - Tivoli Monitoring Windows Support
Infrastructure
VMware
Citrix
Clustering
Universal
Agent
Agentless
or Agent
Adapter
OPAL
solutions
(100+
packages)
Microsoft
Message Queue
and more….
Blackberry
Micromuse
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The Tivoli Monitoring
A Common Portal, Information and Automation Infrastructure
DMZ
Windows
Clients
Windows Servers
Microsoft
SQL
Windows
Servers
Windows Servers
Microsoft
.Net
Microsoft
IIS
DHCP/DNS
Load
Balancer
Windows
Cluster
Microsoft
SQL
Microsoft
.Net
Microsoft
IIS
Microsoft
SQL
Microsoft
.Net
Microsoft
IIS
Windows
Server
Virtual Server 2005
CONTROL
-
Tivoli Data
Warehouse (TDW)
and Situations
AUTOMATION
-
Take Action and
Workflows
VISIBILITY
-
Tivoli Enterprise
Portal (TEP)
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IBM Tivoli Monitoring Visibility
IBM Tivoli Enterprise Portal for System Management
The Tivoli Enterprise Portal is the central location to view and act on
information provided by the system monitors
Consolidated view can significantly
reduce mean time to recover
Centralized visualization of
real-time and historical data can
help with “intermittent” problems
Personalized views based on the
user roles and scope
Visualization of resource
utilization can highlight areas
to reduce costs
Visualization can streamline
identifying a problems “root cause”
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IBM Tivoli Monitoring Control
Alerting through Situations
Situations allow operators to quickly distribute a set of conditions to
determine if a potential problem exists in any monitored resource
Out-of-the-box situations
provide immediate return
on investment and fast
time to value
Extended situations reduce
false alerts and raise
confidence of operators that
alerts are real.
Tight integration into root
cause analysis tools
improve mean time to
recovery
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IBM Tivoli Monitoring Control
The Historical Context from Tivoli Data Warehouse
Tivoli Data Warehouse is the backbone repository and central data store for
all historical management data and the basis for Tivoli reporting
Centralized and consolidated data is crucial to reducing mean time to recovery
Side-by-side historical
data assists in separating
intermittent from reoccurring
problems from peak
workloads
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Take Action allows for entry of individual commands and either manual or
automated processes to be executed in response to an individual situation
Out-of-the-box take actions
provide immediate return
on investment and fast
time to value
Personalized take actions can
capture a local best practice for
unique situations and execute it
preemptively
User-defined text can also
imbed knowledge that may
be unique to a particular situation
IBM Tivoli Monitoring Automation
Capture and Replay Best Practices by Take Action
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IBM Tivoli Monitoring Automation
Capture and Replay Best Practices through Workflows
Situation is true
Action succeeded
Resume
Situation is false
Situation is trueSituation is true
Action succeeded
Resume
Situation is false
Situation is true
Workflows can automate the best practices of an organization and execute
them in a repetitive, pre-emptive, consistent and error-free manner
Drag-and-drop technology
allows operators to build and
deploy intelligent, pre-emptive
and error-free workflows
Can be executed manually
by help desk or executed based
on situational events
Workflows tie together
individual resource monitors
or “take actions” based on
user-defined criteria
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“The real-time and historical data
provided with IBM Tivoli Monitoring
6.1 and the Tivoli Enterprise Portal
will enable ADP to quickly and
easily access the information we
need to monitor service levels,
project capacity needs and maintain
availability of critical business
applications”
Rob Traill
Technology Infrastructure Services
Automatic Data Processing Inc.
Automatic Data Processing Inc.
Business Challenge
ADP needed a stable performance and capacity
management solution that would help reduce operational
costs and improve availability of critical client facing and
internal back-office applications.
On Demand Business Benefits
Faster root-cause analysis will lead to reduced operational
management costs.
Up to 15% increase in staff productivity achieved in systems
administration and creation of management reports.
Proactive alerts enable corrective action to be taken before
critical applications are effected, reducing unplanned
downtime.
With comprehensive capacity planning data, accurate
predictions can be made about future resource requirements
to stay in line with forecasted business demand.
Solution
IBM Tivoli Monitoring 6.1
IBM Tivoli Data Warehouse 2.1
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Where are Data Centers Investing their Money?
The Windows Server Platform is the Primary Operating System
“For your most important server setups, what is the primary operating
system that you run on these servers?”
(Select up to two)
Windows Server
Sun Solaris
IBM AIX
HP-UX
Other
Red Hat Linux
Novell SUSE Linux
Base: 514 server decision-makers at North American enterprises
79%
14%
13%
9%
8%
3%
3%
Windows Server
Sun Solaris
IBM AIX
HP-UX
Other
Red Hat Linux
Novell SUSE Linux
Base: 514 server decision-makers at North American enterprises
79%
14%
13%
9%
8%
3%
3%
* Source – Forrester, October 11, 2006, Enterprise IT Infrastructure 2006 Adoption - by Frank E. Gillett and Simon Yates
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IBM Tivoli Monitoring
A Sample View of ITM for Microsoft Operating Systems
Logical Disk Space Memory Allocation
Process Private Size Process Virtual SizeTop Process CPU Time
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IBM Tivoli Monitoring for Virtualization
The Wintel Virtualization Space is Growing Fast
Provides key performance management insights into
virtualized environments
What is the overall resource utilization of my server?
How are resources allocated per virtual machine?
What is the resource utilization per virtual machine, and
how can I optimize it?
These Microsoft and Intel virtual environments are monitored
Microsoft Virtual Server 2005
VMware as the market leader
Citrix
Xen (recent Citrix acquisition)
Consolidation not only bring benefits, but new challenges.
Worldwide Virtual Machine Software Revenue Growth
2004 – 2005 63%
2005 – 2006 67%
2004 – 2006 170% growth at VMware
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Host OS
Application
running on
Host OS
Hypervisor
Application
Guest OS
Virtual Resources
Virtual Machine
Application
Guest OS
Virtual Resources
Virtual Machine
Physical Resources
In the VIRTUAL RESOURCE?
Or in the PHYSICAL RESOURCE?
In the HYPERVISOR overhead?
In the HOST OS?
In the VIRTUAL MACHINE sharing
the same physical resource?
IBM Tivoli Monitoring for Virtualization
When a Virtual Resource has a problem, where did it originate?
The are no “virtual performance problems”, only
very real performance problems manifested in a
very complex consolidated, virtual environment.
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IBM Tivoli Monitoring
A Sample View of ITM for Wintel Virtual Environments
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IBM Tivoli Monitoring
A Sample View of ITM for Microsoft SQL
CPU Percent
Error Alerts Percent Free Space Processes Summary
Cache Utilization
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IBM Tivoli Monitoring
A Sample View of ITM for Microsoft Exchange
MTA Connections Queue
MTA Work Queue SMTP Queues
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Monitors critical cluster infrastructure components
What is the risk of service unavailability if some component of the cluster fails?
Is there a well-balanced load on my web servers for optimal service delivery?
Agents are certified to operate in a failover mode
Cluster CPU Usage
Cluster Usage History
Cluster CPU Usage
Cluster Usage History
Unbalanced Cluster
IBM Tivoli Monitoring Support for Microsoft
ITM for Microsoft Clusters
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IBM Tivoli Monitoring Support for Microsoft
ITM Covers Active Directory and .Net Environments
Microsoft Active Directory
Microsoft .NET
.NET Framework
Biztalk Server
Commerce Server
Content Manager
Host Integration Server
ISA Server
Sharepoint Portal
UDDI Server
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IBM Tivoli Monitoring
A Sample View of ITM for Microsoft’s Infrastructure
Exchange Directory
Service
Cache Hit Ratios
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IBM Tivoli Monitoring Support for Microsoft
ITM Covers Critical Microsoft Infrastructure
Additional Microsoft Monitoring Support
available from
Tivoli’s OPAL Site
Microsoft Identify Integration Server
Microsoft Live Communication Server
Microsoft Message Queue
Microsoft (Various Apps)
Microsoft Exchange 5.5
Microsoft Exchange Tracking Log
Microsoft Project Server
Microsoft Terminal Services
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IBM Tivoli Monitoring Support for Microsoft
Providing IT the Ability to Quickly Add Value and solve problems
Customer can quickly and easily extend
IBM Tivoli Monitoring themselves
Unique customer specific environments can be
monitored quickly
Value of solution can be extended without
waiting on IBM or any vendor
Agent or Agentless Monitoring Capability
Information consolidated at the IBM Tivoli
Enterprise Portal and Data Warehouse
Growing rapidly open solutions
Blackberry Server
Monitoring Solution using the
ITM 6.1 Universal Agent
Monitoring Solution for
ExaStore using the ITM 6.1
Universal Agent
Microsoft Project Server
2003 Monitoring Solution
using the ITM 6.1 Universal
Agent
Microsoft Data Protection
Manager Monitoring Service
using the ITM 6.1 Universal
Agent
Windows Terminal Services
Monitoring Solution using the
ITM 6.1 Universal Agent
Windows USB Disk Devices
Monitoring Solution using the
ITM 6.1 Universal Agent
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IBM Tivoli Monitoring
A Sample View of ITM for mySAP
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A seamless extension for ITM 6.1
Leverages existing Data Warehouse information
Performance Management Reports
Overlay Charts for rich content
Forecast Reports with Icons
Performance and Capacity Management
Predictive performance trending, capacity
metrics and targeted reports
Supports Universal Agents
Analyze any collected data
Predictive Trending on Key Operational
Metrics
Integrated trending drives reports
Situations fired when trends are detected
IBM Tivoli Performance Analyzer
Exploiting Your Centralized and Consolidated Data
Current
Future
Trending up
Current
Future
Trending up
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Virtualized Environments
Database Environments
Adding Performance and Capacity
Baselines
Quickly identify when systems perform
unexpectedly
Windows Server 2008
Tivoli Performance Analyzer
Tivoli Performance Analyzer Roadmap
W
here
are
w
e
going?
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Users are “tree huggers”! They worry about their tree while IT has to worry about the forest
IT has to determine the user’s most
important tree or trees
Then define “Availability”
End-user “Availability” depends on
the sum of all the individual
components’ but the end-user won’t
care
Windows, although critical, is one
component of the overall availability
measurement
It is necessary to set and monitor
usage metrics that are attainable
and verifiable
……………... IF a firm has little history of measuring IT performance, IT SHOULD BEGIN by measuring efficiency and
service levels, as opposed to taking on value metrics that are difficult to quantify. Later, when IT measurement has
become part of the company's culture, IT measurement can begin to capture the business value of IT.
The Evolution of IT Performance Management, Gartner Group - 10 November 2004, Barbara Gomolski
IBM Tivoli Monitoring
The First Step - Measure the End User Experience
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IBM Tivoli Monitoring
The First Step - Measure the End User Experience
“Which of the following initiatives are likely to be one of your IT organization’s
major business themes for 2007?”
(4 [critical priority] to 1 [not on the agenda])
* Source – Forrester, October 11, 2006, Enterprise IT Infrastructure 2006 Adoption - by Frank E. Gillett and Simon Yates
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IBM Tivoli Monitoring
The First Step - Measure and Improve the End User Experience
ITCAM for Response Time
Measures the efficiency of
service delivery to the end user
ITCAM for Web Resources
Measures the efficiency of the
Microsoft IIS environment and
delivery of IIS services
IBM Tivoli Service Level Advisor
Tracks historical service levels
against response times and other
agreed to metrics
All of this is still delivered to the single IBM Tivoli Enterprise Portal
and Data Warehouse to ensure a common monitoring and
reporting environment
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IBM Tivoli Monitoring - Efficiency and Service Levels
ITCAM for Response Time (RT)
DMZ
Windows
Clients
Windows Servers
Microsoft
SQL
Windows
Servers
Windows Servers
Microsoft
.Net
Microsoft
IIS
DHCP/DNS
Load
Balancer
Windows
Cluster
Microsoft
SQL
Microsoft
.Net
Microsoft
IIS
Microsoft
SQL
Microsoft
.Net
Microsoft
IIS
Windows
Server
Virtual Server 2005
Application A
Application B
Application C
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ITCAM for Response Time
One Integrated UI - The Best of Both Transaction Worlds
Robotic Response Time Monitoring
Synthetic playback of all robotic scripts
Rational Robot, RPT, Mercury LoadRunner,
CLI commands
Web Response Time Monitoring
Monitors real end user web transactions (HTTP/S)
Client Response Time Monitoring
Monitor real end user client Windows application
transactions
Microsoft Outlook, SAP, 3270,
Lotus Notes, etc
Synthetic
Transactions
RealEndUs
Transaction
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Three of Your Mission Critical Applications
Implementing a complete End-to-End Story
Exchange Mail Remote Point of Sale SAP
End User
Windows
Point of Sale
End User
End User
Remote Branch Office Infrastructure
Windows Server 2003
Microsoft SQL
Remote Branch Office Infrastructure
Remote Branch Office Infrastructure
Networking Infrastructure (Switches, Routers, VPN)
Networking Infrastructure
Networking Infrastructure
Data Center Infrastructure
DHCP and DNS Server - Microsoft
Microsoft Active Directory
Microsoft Cluster
Infrastructure
Infrastructure
Tier 1 (Web Serving)
Tier 1 (Web Serving)
Tier 1 (Web Serving)
Tier 2 (Application – Business Logic)
Tier 2 (Application – Business Logic)
Tier 2 (Application – Business Logic)
Tier 3 (Database)
Tier 3 (Database)
Tier 3 (Database)
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IBM Tivoli Monitoring
Measuring Efficiency and Service Levels
DMZ
Windows
Clients
Microsoft
SQL
AIX Servers
with HACMP
SUN Servers
Microsoft
.Net
Microsoft
IIS
Load
Balancer
Veritas
Cluster
IBM
DB2
IBM
WebSphere
Apache
OracleBEA
Weblogic
Microsoft
IIS
DHCP/DNS
Sun Server
Windows Servers
VMware
LPAR
Order Entry
Credit App
Retail App
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Several Analyst’s View
Customer’s Should Consider ITIL and Service Management
With the introduction of ITIL version 3 we expect many savvy customers to embrace this more end-to-end
view of services and service lifecycle management and that a vendor’s ability to help customers adopt this
more integrated approach to service management will become a critical differentiator… As a result, IBM
comes out as the player with the greatest basis of differentiation.
Ovum IT Service Management Vendor Report Card 2006
IBM is in a clear overall lead in IT
systems management, with its broad
and extensive Tivoli offering that
spans almost all aspects of IT systems
management...
Datamonitor believes IBM will
continue to lead in this market due to
its superior vertical reach and
continuous improvement of its
technology.
Datamonitor Analyst Report – March 2007
IBM
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IBM Tivoli Monitoring
Tivoli Network Manager Entry Edition
DMZ
Multiple Device Failure Events
A
Single
Device
Failure
Application
Failure
Application
Slowdown
Switch
One
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IBM Tivoli Monitoring
Tivoli Network Manager Entry Edition – Root Cause Analysis
DMZ
A
Single
Device
Failure
Application Failure
Application
Slowdown
Root Cause EventMultiple Symptom Events
Switch
One
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IBM Tivoli Network Manager
Knitting together the Network to Improve MTTR
Improved Business Efficiency
Reduces Mean-Time-To-Repair (MTTR) of
faults through advanced analytics and
network visualization
Enhance Productivity
Reduces network complexity
Provides real-time network visibility
Ensures staff has meaningful, contextual
information to simplify the management of
complex networks with real-time logical and
physical topology maps
Asset Optimization
Better utilization of network resources
through discovery and reconciliation
Increased Reliability
Deliver against aggressive availability SLAs
through real-time monitoring and analysis
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A Company is One Mistake away from Bad Press
The Internet is the “Wild Wild West”
The Keynote Business 40 Internet
Performance Index (KB40) measures
the average download time for the home
pages of 40 important US-based
business Web sites.
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Discovering the Underlying Problem
Who gets blamed when a Microsoft Application isn’t available?
Microsoft components are weaved into the fabric of most
customer’s service delivery
To be successful Microsoft components must be monitored
and integrated into the end-to-end systems management
solution
Significant Mean-Time-To-Failure gains can be realized by
integrating problem correlation between Microsoft and non-
Microsoft components
Network devices such as switches, routers, firewalls
Environments where data is stored on the Mainframe
Heterogeneous server environments
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Heterogeneous and end-to-end monitoring is important
Operating Systems
Virtual Servers
Cluster Managers
Applications
Collaboration
Business Integration
Web Environments
Databases
Networks
Transactions
Discovering the Underlying Problem
Who gets blamed when an Application isn’t available?
Virtual
Servers
and
Clustering
Virtual
Servers
and
Clustering
Linux
Unix
OS/400
z/OS
Windows
Operating
Systems
AIX
LinuxLinux
UnixUnix
OS/400OS/400
z/OSz/OS
WindowsWindows
Operating
Systems
Operating
Systems
AIXAIX
Database
SQL
Oracle
Sybase
Informix
DB2
DatabaseDatabase
SQLSQL
OracleOracle
SybaseSybase
InformixInformix
DB2DB2
Exchange
.Net
Biztalk
Commerce
Content
Manager
Host Integration
ISA Server
Sharepoint
Portal
Application
and
Collaboration
Domino
Tuxedo
Siebel
SAP
Exchange
.Net
Biztalk
Commerce
Content
Manager
Host Integration
ISA Server
Sharepoint
Portal
Application
and
Collaboration
Application
and
Collaboration
DominoDomino
TuxedoTuxedo
SiebelSiebel
SAPSAP
Web
Environment
IIS
WebLogic
Apache
iPlanet
WebSphere
Web
Environment
Web
Environment
IISIIS
WebLogicWebLogic
ApacheApache
iPlanetiPlanet
WebSphereWebSphere
Business
Integration
CICS
Web
Services
IMS
MQ
MQ
Integrator
Business
Integration
Business
Integration
CICSCICS
Web
Services
Web
Services
IMSIMS
MQMQ
MQ
Integrator
MQ
Integrator
Infrastructure
VMware
Citrix
Clustering
InfrastructureInfrastructure
VMwareVMware
CitrixCitrix
ClusteringClustering
Universal
Agent
Agentless
or Agent
Adapter
OPAL
solutions
(100+
packages)
Microsoft
Message Queue
and more….
Blackberry
Micromuse
Universal
Agent
Universal
Agent
Agentless
or Agent
Adapter
OPAL
solutions
(100+
packages)
Microsoft
Message Queue
and more….
Blackberry
Micromuse
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IBM Tivoli Monitoring 6.1
Support for Microsoft Environments - Summary
IBM Tivoli has extremely strong Microsoft Resource Monitoring today
Operating System
Applications
Infrastructure
IBM Tivoli visually consolidates and centralizes this Microsoft information
and makes it available for automation and reporting
IBM Tivoli extends monitored Microsoft data with IBM Tivoli Performance
Analyzer
IBM Tivoli extends “Microsoft Resource Monitoring” with “End-User and
Application Transaction Monitoring” providing end-to-end monitoring for
faster mean time to repair
All environments are heterogeneous and Tivoli is a foundation to knit the
monitoring together
Hinweis der Redaktion
<number>
Server Management & Administration
To get a feel for where IT is spending its server management and administration resources, IDC recalls its numerous surveys conducted "over the course of the last three years to understand better where managers and administrators of servers spend their time, and where the best opportunities lie to automate and productize some of these tasks." IDC finds that "the largest single category is initial system and software deployment, representing 19% of the $95 billion in costs estimated in 2004." It adds that "other significant categories include the maintenance and tuning of systems, system migration, system upgrades, and patch deployment," including maintenance & tuning (15%), migration (13%), planning for upgrades, expansion and capacity (12%), upgrades, patches and so on (11%), system monitoring (8%), system maintenance (7%) and other (15%).
<number>
Server Management & Administration
To get a feel for where IT is spending its server management and administration resources, IDC recalls its numerous surveys conducted "over the course of the last three years to understand better where managers and administrators of servers spend their time, and where the best opportunities lie to automate and productize some of these tasks." IDC finds that "the largest single category is initial system and software deployment, representing 19% of the $95 billion in costs estimated in 2004." It adds that "other significant categories include the maintenance and tuning of systems, system migration, system upgrades, and patch deployment," including maintenance & tuning (15%), migration (13%), planning for upgrades, expansion and capacity (12%), upgrades, patches and so on (11%), system monitoring (8%), system maintenance (7%) and other (15%).
Market Share Numbers – The actual numbers and names of our competitors are not shown on the chart.
It is up to your discretion if you want share specific numbers with the customers in this area.
IBM15.62
HP11.97
BMC10.21
CA9.29
Microsoft4.78
Hitachi4.52
<number>
Breadth of monitoring capability with ITM / OM / ITCAM out-of-the-box from Operating Systems through Middleware to Applications & SOA. The best practice library available to customers and business partners also provides additional monitors based on the Universal Agent.
Our workspace is launched that is tailored to our situation. We see that we have our Expert Advice at the lower right-hand corner of the workspace.
Discuss benefits of Expert Advice (web capability, run-books, customizable to specific situations, etc.)
Above, we have historical data of our IP Statistics – 1 hour / 6 hours / 12 hours / and 24 hours – that allows our operator to quickly glance of where the problem has occurred over time.
Discuss how views can be changed to collect and visualize data
Discuss the power of visualizing data collected over time within one workspace
To the left, we have the “Take Action” view. This view allows users to take predefined actions to resolve the problem. Let’s run the action “Clear_Network_Log_File”, which will clear the network log file on the system.
Discuss how actions can be created to execute specific actions on the system
Speaker Notes:
ADP Canada is a leading provider of integrated business administrative solutions. Through computerized services for payroll, human resource management, time and labour management, occupational health and safety services, outsourcing, and consulting services, ADP helps companies manage internal processes more efficiently so they can focus on their core competencies. One of the largest independent computing services firms in the world, ADP has more than US$8 billion in revenues and approximately 550,000 clients. ADP Employer Services, a division of ADP Inc., helps more than 460,000 clients with both traditional and Internet-based outsourcing products and services.
ADP had been relying on the Microsoft Windows Management Instrumentation service to provide performance metrics about its information technology (IT) environment. However, the platform was unstable and didn't give the company a way to perform accurate capacity planning and trend analysis. ADP wanted to move to a newer, more stable performance information solution that wasn't dependent on the Windows Management Instrumentation service.
Turning to IBM, ADP implemented IBM Tivoli Monitoring V6.1 software and IBM Tivoli Data Warehouse V2.1 software, which runs the IBM Tivoli Monitoring V6.1 Warehouse Proxy service. The new solution monitors several types of middleware at ADP, including the 5GB IBM DB2 for Windows V8.2 software. ADP uses the DB2 database to store the historical performance and availability data gathered from all monitored business application servers. The Tivoli Data Warehouse contains metrics such as central processing unit (CPU), disk and memory utilization over time so that the enterprise systems management team can perform capacity planning, trend analysis and service-level management functions.
The monitored business environment includes ADP's internal back-office applications, as well as a number of client-facing applications that support the company's main payroll business.
Using Tivoli Enterprise Portal Server software, operators can log in and view both real-time and historical performance and availability data. Administrators can also monitor the best-practices performance threshold, deploy monitoring situations and view events when thresholds are breached.
By building a stable, 24x7 monitoring environment with IBM Tivoli software, ADP realized a 13 percent increase in productivity. Because it no longer needs to resynchronize the monitoring environment and restart the old monitoring engine, the company saves six hours each week. ADP also gained a 15 percent increase in productivity by using Tivoli Data Warehouse software to create management reports.
Now that it has a more stable monitoring platform, ADP delivers solid, predictable performance for client-facing payroll applications. As a result, the payroll processing business runs smoothly, with limited unplanned downtime. The solution allows the enterprise systems management team to be more proactive because team members are notified before a problem occurs on one of their mission-critical systems. Now, the team can take appropriate corrective action before systems fail. And because historical performance data is collected in the Tivoli Data Warehouse repository, ADP has the information it needs to make accurate predictions about future resources that will be required for business servers to meet forecasted demand.
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Because this is a Microsoft presentation we have left off the following supported environments. You will have to use sales judgment if it is appropriate to mention these based on the audience.
Customers can monitor these virtual environments
Microsoft Virtual Server 2005
VMware as the market leader
AIX / IBM System P
Solaris Containers
Citrix
Xen – via OPAL
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More than Microsoft Clustering is supported.
Support includes - Microsoft Cluster Server, HACMP *, Veritas *, Sun Clusters *
Need to add a call out showing further Microsoft support from OPAL.
Need to add a call out showing further Microsoft support from OPAL.
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ITCAM for Response Time (ITCAM for RT)
Transition to the next slide.
Let’s look at a simulated customer situation or moving beyond just resource monitoring to transaction monitoring a Microsoft Environment.
Agents divided by end user functionality.
Only 1 robotic agent. Simplified installation. Now you just install the Robotic agent and you get all robotic playback capabilities: RPT, Robot GUI, Robot VU, LoadRunner, CLI. You no longer have to “deploy” monitoring components.
Response Time Dashboard agent aggregates all data from all agents into a common, enterprise dashboard view of your applications.
In the Decision Matrix, Datamonitor provides a summary of IT systems management vendors’ capabilities based on a
quantitative assessment of their market impact and end user sentiment, as well as the technology features that they offer in
their relevant offerings. Datamonitor also provides guidance for enterprises looking to deploy IT systems management
solutions and whether they should immediately shortlist, consider or explore deploying solutions from these vendors.
Datamonitor assesses vendors based on three core criteria, each of which consists of between 8 and 12 more specific criteria.
Summary –
IBM’s technical excellence and offering breadth drive top performance in impact and user sentiment
Technology
Butler Group analysts assign vendors scores out of 10 based on 12 groupings of technical criteria. The first 6 of these are generic to the technology market, while the second 6 are specific to the solution being assessed. The 12 areas used for this market are:
Interoperability and integration - The ease and extent with which a technology offering can exist, interface, combine, and work with the products, services, and solutions from other vendors.
Support and use of industry standards - The extent to which a vendor's offering utilizes generally accepted protocols, methods, data structures, business principles, and programmatic interfaces.
Offering maturity - The extent to which an offering has developed in comparison to similar offerings on the market. Vendors generally offer a range of discrete products It is also important to consider the maturity of the whole as well as the parts.
Offering breadth and depth - The extent to which an offering meets business requirements across a range of industry sectors and market verticals.
Offering scalability - The ability of an offering to meet the demands of the business. Scalability can have many dimensions: transaction rates, computational throughput, concurrent user load, process sophistication, etc.
Strategy and execution – Vendor Capability Features including financial stability, training options, support policies and maintenance options, as well as deployment services and implementation partners.
Automation – This includes features related to automated asset discovery, policy based rules as well as the ability to work with virtual and physical environments.
Monitoring – This measures the extent to which the solutions provides Real time alerting of incidents, trend reporting, capacity planning and whether it provides the ability to generate charge back by use.
Business Service Management – the provision for viewing and managing service catalogue, SLA by business process / application priority and service desk features.
Configuration Management – The availability of federated view of infrastructure, Intelligence to eliminate duplicates as well as the quality of Patch management. It also measures Support lifecycle approach, coverage of Device types and change control.
Application awareness – The extent to which the solution understands the difference between applications requirements and users and provide detailed information to support compliances and ensure licensing maintenance. This also measures the security management feature of the solution.
Optimization – The solution’s ability to perform ‘what if scenarios’ and provide predictive analysis of the infrastructure in a range of perspectives. This also measures provisions for environmental optimization.
User sentiment
As part of each technical assessment, Datamonitor surveys over 500 users across North America and Western Europe. These end users are asked to rate the technology vendors that they work with, and Datamonitor provides an average rating in each of the following categories:
Product quality – the enterprise’s perception of the quality of the vendor’s products.
Customer support – the quality of the vendor’s business/technical support offerings.
Service capabilities –the quality of a vendor’s particular services offerings (consulting, integration, maintenance, management)
Vertical specialization – the extent to which the vendor offers industry-specific solutions and expertise.
Portfolio depth – the enterprise’s perception of the depth of the vendor’s product portfolio.
Service levels – the quality of a vendor’s service level agreements (SLAs) and its ability to meet them.
Financial stability – how financially stable the enterprise believes the vendor is.
Client engagement – the effectiveness of the vendor’s sales-force and the enterprise’s perception of its channel to market.
Market Impact
Datamonitor and Butler Group analysts use data collected through primary and secondary research to determine a vendor’s global market impact. Market impact is measured across 8 categories, each of which has a maximum score of 10:
Revenues – Each vendor’s global IT systems management revenues are calculated as a percentage of the market leader. This percentage is then multiplied by a market maturity value and rounded up to the nearest integer. The market maturity value is determined in inverse proportion to the rate of global market growth.
Revenue growth – Each vendor’s revenue growth rate over the last 12 months is calculated as a percentage of the fastest growing company in the market. This percentage is then multiplied by 10 and rounded up to the nearest integer.
Geographical reach – Datamonitor determines each vendor’s revenue in three regions: The Americas; Europe, Middle East and Africa (EMEA); and Asia Pacific (APAC). These revenues are calculated as a percentage of the market leader in each region, multiplied by 10 and then rounded to the nearest integer. The vendor’s overall geographical reach score is the average of these three values.
Vertical reach – Datamonitor determines each vendor’s revenue in 11 vertical markets (Energy and Utilities; Financial Services; Healthcare; Life Sciences; Manufacturing; Media and Entertainment; Professional Services; Public Sector; Retail, Wholesale and Distribution; Telecommunications; Travel, Transportation, Logistics and Hospitality). These revenues are calculated as a percentage of the market leader in each vertical market, multiplied by 10 and then rounded to the nearest integer. The vendor’s overall vertical reach score is the average of these 11 values.
Recognition – As part of its survey of over 500 end users, respondents are asked to select companies that they believe to be market leaders. The number of nominations that a vendor receives is calculated as a percentage of the vendor with the highest number of nominations, multiplied by 10 and rounded up to the nearest integer.
What we are showing here is the ability of IBM Tivoli Network Manager Entry Edition to perform “Topology based Root Cause Analysis”. From the announcement letter here is the description:
Topology-based root cause analysis
A failure situation on the network usually generates multiple alerts creating noise on the network operator's console. Root cause analysis is the process of correlating alarms related to a single failure on the network and then determining the root cause from the symptomatic alerts. Network Manager Entry Edition V3.7 performs root cause analysis by correlating event information with topology information and updating the event records accordingly.
Network Manager Entry Edition V3.7 includes default topology-based event correlation policies that map network events onto its topology model and help identify events as root causes. Example policies include:
Isolated and downstream suppression:For example, correlating a device failure event to all the resulting ping failure downstream and surrounding events.
Physical neighbor suppression:For example, correlating a chassis failure to all failures on interfaces connected to that chassis device.
Event correlation in redundant meshed networks:For example, correlating a catastrophic failure of multiple redundant links at the provider-edge to the resultant flood of ping failure events from downstream devices.
Logical to physical topology event correlation: For example, correlating a link failure that leads to OSPF neighbor loss events.
All policies are generic and can be applied to multiple network technologies. Network Manager Entry Edition V3.7 can use rule chaining to allow individual events to generate a sequence of correlations. The default policies can be modified and extended by the network operator.
Link to the IBM Tivoli Network Manager Entry Edition V3.7
http://www-306.ibm.com/common/ssi/fcgi-bin/ssialias?subtype=ca&infotype=an&appname=iSource&supplier=897&letternum=ENUS207-199
Key text from announcement letter above:
IBM Tivoli® Network Manager Entry Edition V3.7 is an automatic network discovery and topology-based management product for IP and Ethernet networks that is offered to the small to medium business (SMB) enterprise. Network Manager Entry Edition V3.7 is designed to provide real-time network discovery, topology visualization, and root cause analysis for layer 2 and 3 networks, including IP, Ethernet, and multiprotocol label switching (MPLS).
Network Manager Entry Edition V3.7 helps you visualize and better understand complex networks and the impact of network events and failures upon them. Its topology-based event correlation and root-cause analytics help network operators work more efficiently by focusing time and attention on root cause events, and by helping to identify symptom events that can be filtered into a separate view.
The network discovery and modeling capability of Network Manager Entry Edition V3.7 can provide enterprises with more accurate, real-time visibility of the network infrastructure to help:
Reduce operational expenditures and future capital expenditure
Maximize the network's performance
In addition, Network Manager Entry Edition V3.7 offers many network inventory reports out-of-the-box and the capability to create custom reports.
Inventory reports and data integrations
IBM has developed new inventory reports based on the Eclipse Business Intelligence and Reporting Tools (BIRT) technology.
The following device availability reports are provided:
Summary reports on discovered assets
Detailed drill-down reports on discovered assets
Availability reports showing current status of devices and their ports and interfaces
Availability reports showing devices with root cause problems sorted by age
An IBM Tivoli Change and Configuration Management Database (CCMDB) integration module is available on the IBM Open Process Automation Library (OPAL) to populate the CCMDB with network configuration information discovered by Network Manager Entry Edition V3.7. The Discovery Library Adapter provides the CCMDB with basic network resource information or, alternatively, IPv4 subnetting and addressing information. Visit the OPAL Web site at