Vikram Prakash

Gurgaon, India India

Vice President Customer Support Operations

Human Resources / Recruitment

Over 17 years of cross-functional experience largely in Operations Management & Planning, Customer Servicing, CRM, Sales, Technical Support & Team Management across diverse BPO verticals. Proficient in leading large & dedicated teams for running successful operations with proven ability of achieving Service Delivery/Organizational Targets. Specialties: Experience of developing WBS, SOPs for business and process excellence (six sigma & Lean) & Possess excellent interpersonal, communication and organizational skills with proven abilities in client relationship management, international site management, transitions & planning.