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It takes one woman nine months to have a baby.
It cannot be done in one month by impregnating nine women
                (although it is more fun trying )
PROJECT CHAOS
                                          not enough time
                                           too few people
                             people not sure what they should be doing
                                          Too much to do


                                                …                          Sometimes the end date
     People drift into                                                              is thrust
      projects without                                                       upon them arbitrarily
     properly defining                                                   sometimes project managers
     or planning them                                                             voluntarily
then one third of the way                                                   commit themselves to
                                                                                         .
                                                                         dates, costs and deliverables
   through they begin to
                                                                              without troubling to
  realise what it's really                                                      define and plan
          all about                                                          the project properly,
   and the panic starts.                                                       which is lunacy .




IATUL June 04
CHALLENGE TO AVOID FOLLOWING
    SEVEN PHASES OF A PROJECT
You can con a sucker into committing to an impossible deadline,

            but you cannot con him into meeting it   .
        Wild enthusiasm
        Disillusionment
        Confusion
        Panic
        Search for the guilty
        Punishment of the innocent
        Promotion of non-participants
Laws of Project Management
              Creativity is allowing yourself to make mistakes. Art is knowing which ones
              to keep.

 No major project is ever installed on time, within budget, or with the same staff that started it.
  Yours will not be the first.
 Projects progress quickly until they become 90% complete, then they remain at 90% complete
  forever.
 When things are going well, something will go wrong.
 When things just cannot get any worse, they will.
 When things appear to be going better, you have overlooked something.
 No system is ever completely debugged. Attempts to debug a system inevitably introduce new
  bugs that are even harder to find.
 A carelessly planned project will take three times longer to complete than expected
 A carefully planned project will take only twice as long.
 Project teams detest progress reporting because it vividly manifests their lack of progress.
Project Management…It is a way of bringing about predictable change. That is,
at the beginning of a project we should be able to predict cost, end date,
deliverables and even something about the quality. .




             Work Smart Not Hard !!!
INTRODUCTION:
               PROJECT MANAGEMENT CULTURE
                Why Project Management?

        HELP FUL                                USEFUL
 Ongoing                                  It avoids chaos
 implementation                            It avoids wastage
                                           It avoids high cost
Disciplined Approach                      It avoids late delivery
  Framework   to do work                 It manages
  •Planning of resources
                                          persistent change



Alignment of projects to organizational mission, goals and objectives
PROJECT CULTURE

                            A Critical issues discussed



                     Implementation
 Tracking    D                             B Regular
Mile stone                                     Monitoring



                 Resource   C
                  Support
PROCESS OF PROJECT MANAGEMENT

                                                                          . PROJECT MGMT INVOLVES




                      Project                                                                   Project                                   Project
                      Charter                          WBS                                     Schedule                                   Budget
              • What , why,                  • Sub-tasks,                             • MSP Charts and                           Direct Costs
              when , where, who              and sub-sub-                             critical schedule
                                                                                                                                Indirect Costs
                                             tasks                                                                              Ongoing costs

[Image Info] www.wizdata,co,kr    Note to customers : This image has been licensed to be used within this PowerPoint template only. You may not extract the image for any other use.
STAGES OF PROJECT PLANNING
           Project Goals
    Ultimate and its relationship with
           other project goal


            Description
   Non technical, status, shcd , budget


               Analysis
    SWOT, Technology standard or new


                  Team
       People, equipment, location,
          support, Sales, CRM
TRACKING


ON TRACK        Behind in
                what areas

          M1   M2
                               SCHEDULED .

          M4   M3
Review High
   Level       Ahead in what
 Schedule         areas
Identifying a plan deviation    Taking corrective action




Identifying potential problem        And avoiding it
PROS AND CONS OF ECONOMICS

               PROJECT COST IN NEW
                      AREA




PROJECT COST                         PROJECT COST
  IN SMALL                           IN LONG TERM
  TARGETS                            PROJECTS
LOOK AT THE WAY A FAST CAR ZOOMS ……………
How a family car moves without any rush and speed
DIFFERENCE IN TWO CAR MOVEMENTS
 Racing Car moved at Speed but there is no issue of Bothering in KPL/ Mileage/ Wear and tear issues
                Steady Car moved with KPL and ensuring there is no wear and losses
                •


  RACING CAR                                                                 FAMILY CAR

               Track                                                                     Track
               adjust
                                                                         KPL         adjustment
                ment                         A product
KPL                                          B product
                      Saving                 C product
                                                                                          Saving
WHAT HAPPENES IN NEW AREA
                     FOR NEW BUSINESS :
We are a Racing Car running to meet customer expectation and
 cannot be tied down with profits in first two /three months

      Increased VC in TA DA Lodging            Guest House
      Dedicated tools for customer       Laptop and Net expenses
      Settling /replacing Untrained       Visits Mobile expenses
        Rework on Quality issue       Specialized Tools and Safety Kit
        Documentation takes time      Training and Best Coordinator


             Increased Cost                   Sustaining Team
STATUS QUO……………After investment .


•     It transpires that our company system manager now wants to replace all the
      existing systems
•     Sales want to get whole business in one go.
•     Operation opportunity is to manage the project.

                     Having overcome my first reaction - to run like heck –
      I take a look and you realize that, at the extremes, the project could be done in two
                                                ways
    TAKE IT AS A SINGLE LONG TERM PROJECTS ……….THE BIG BANG APPROACH
     TAKE IT AS RELEASES……………OF PROJECT ONE BY ONE………….
BIG BANG APPROACH IN GOING FOR ONE SHOT OF ALL LONG TERM
PROJECTS
              Why all will favour one shot approach


                                                            1   More visible
    1   More focus from senior                               because it's big
    management
                                               2   Everything being done only
    2 Only one implementation,
                                                    once so lower cost
    one disruption to the business
                                            3     Nice clean switch
   3 No temporary bridges from old
                                                from old to new
   to new
                           4 If it's going wrong, plenty of time to get
    4 Plenty of time to do
                                        out before the end
     it properly
                                 Add Your Text
Why small releases of Projects in systematic way taking on one
Proj with Proper PM /Team/ funding ……………..what we get?

                Better team motivation

                Less spent on project control

                Greater flexibility for senior mgmt

                Learning from experience

                Easier to handle change
Why small releases of Projects…………..

             Less business risk:
             evolution not revolution
             Less waste on never-used functionality
             Fewer people leave during a release project
             than during the big bang project
             Earlier benefits realization

            Lower cost overall
WHICH OPTION TO CHOOSE
                                   Small release in phased manner or
                                       All projects at same time
   In practice it depends upon so many factors that you can't say one option or the other will always be the better.

   We all drift into the big bang approach without too much thought (or even awareness) of the releases alternative and on the
    unconscious assumption that it must surely be cheaper to do everything just once.

   There are plenty of horror stories out there of large projects that started out together in big bang, went nowhere, then restarted with
    a release approach.

   If nothing else, be alert to the danger that a big bang approach can imply. Then, if after careful consideration you conclude big bang
    really is better, fair enough. At least you'll be going in with your eyes open.

   In summary, the release approach will probably cost less, deliver benefits earlier and be more likely to succeed. The release approach
    will give the business a better return on investment.


   To be a good project manager for you all I have to learn how to say the most important word in the GM / project manager's vocabulary:
    "No". Politely but firmly: "No". ……………….IF THERE IS ANY INDICATION OF LOSSES…………….

The most valuable and least used WORD in a project manager's vocabulary is "NO".
The most valuable and least used PHRASE in a project manager's vocabulary is "I don't know
MANAGING PROJECTS                                  Navigating
 PLANNING AND MONITORING                Organizational Politics

                                Team Development
                    Communication
                            Plan
         Decision Making
                Structure

                                                        3
                                           2
                                  1                                  5
                           To avoid
                            delays    Real Time
                                        Info       Right man        Avoid and
                                                  for the Right   cross hurdles
                                                       Job
Decision Making
       Avoid consensus abuse
Consensus may be desired, but is not required
Lack of consensus does not mean no decision
     Projects force decisions by leaders




   Clarify who makes
    what decisions

Establish structure for
rapid decision making                           While everyone may not agree with
                                                  all decisions, it’s important that
                                                 team members agree to support
Communicate decisions
                                                            the decisions
Log/track decisions
Delayed Decision Making
Red TAPISM All
giving independent
decision




        End Result Operation   Sales   System   Fin/HR

     Unified
     Operation
PM is a mindset, a discipline, that can help your
organization increase effectiveness and put order to chaos
Navigating the Politics of Change: Project methodology
is really about managing change


                                        Change in current practices
   overarching          pressing
                                        Developing new practices
    issues of         issues of the
                                        Getting people to change their
   Organization
              M1     M2 hour              behaviors
                                            How they do their work
                                            How they work together
                M4   M3
   help others         pressing             How they get the work of t
   satisfy their      issues of                he project done
     needs            tomorrow              Avoidance of paving the c
                                               owpaths
                                                    .
RISK ANALYSIS IN PROJECT
                   If you don't attack the risks, the risks will attack you
                                   Things that might


 prevent us coming in                                                         cause us to fail to
                                         cause us to fail to
                                                                              meet any other
   within the budget                       meet any dates                     commitments we
   we are thinking to                     we are thinking                     are thinking of
     committing to                        of committing to                    making




Measure - realise what risks you face, assess their probability and impact.
Minimise - identify what could be done to remove or reduce risks and do it.
Mention - speak to the sponsor, don't keep risks secret.
Monitor - keep risks under review, monitor and reduce them go along.
Modify - share your experience, update your company's risk checklists.
Timely Documentation   Reduces Money Blocked




    WIP With Increased Documentation hides problems
Keep doing Documentation to Reduces WIP gap




         WIP hides problems
Lowering WIP Reduces Many Visible Problem

Reducing WIP makes
problem very visible

    STOP
Try and Break Even with Timely WIP



Remove problem, run
With less WIP
KEEP WIP CHECKED



Reduce WIP again to find
new problems
NAVIGATING THE
     COMPLEXITIES AND
    DYNAMICS OF CHANGE
Unless you are prepared to give up something valuable
you will never be able to truly change at all,
 because you'll be forever in the control of things you can't give up."
NOTHING IS PERMANENT IN THIS WORLD BUT

            “change”
                     All is connected ... no one thing can
                               change by itself."

                              — Paul Hawken
                  "Natural Capitalism, Yoga Journal October
                                     1994
CHANGE IS VERY ESSENTIAL PART OF
          LIFE FOR ALL !!!!!


  "Whosoever desires
 constant success must
change his conduct with
       the times."

 — Niccolo Machiavell
WHY CHANGE?   Bad news does not improve with age and
              should be acted upon immediately.
TRACK RECORD OF FAILURE OF ORGANIZATION
No plan ever survived contact with the enemy.




               ERP
                                 TQM in Ops
                                                        HR

           9 OUT OF 10
           ERP initiatives        75 % OF TQM
                                                  75 % Achieved
                Are                 Initiatives
                                                   no results but
           deemed failure            Achieved
                                                    Increased
                                     no results
                                                      attrition
WHY FAILURE HAPPENED
"Culture does not change because we desire to change it. Culture changes when the organization
     is transformed; the culture reflects the realities of people working together every day."
                The Key to Cultural Transformation, Leader to Leader (Spring 1999)


          The initiatives failed to change/modify
          Underlying thought pattern
          Outlook
          Behavior
          Thinking
          Perspective
          It all permits to remain intact
          Old decision making habits
          Old activity pattern
OLD WAY OF CHANGE


•                    =      New tool set to      =        A sprinkling of
      Implementing         Support day to day
•                                                        Communication
        a change              operations               and a drab of training




    People make a plan work, a plan alone seldom makes people work (Confucius).
CHANGE FOR AN EFFECT

                           Modified /        Modified /
    Implementing                                             Significant change
                             new                New
      a change                                                   Proactive
                            polices         technologies
                                                                 readiness
                          Modified /           Modified /
                             New                 New
                          Processes/          Organization
                           practices          People/role


If you want to make God laugh have a definite plan.
Man is so obsessed with his need for success that project disasters are
usually just filed away.



    Same high                                                            Pay for
     resource                           No                                Same
                                                                      uncoordinated
    utilization                       change                             working




                   Moral suffers
                 loses confidence                             Total cost of
                   in leadership                             Doing business
                                                               increases
Factors leading to change.            competition
"Every generation needs a new revolution."




                                                Nature of work
                                                Force.
                                   technology

             Economic
              factors
SEVEN DYNAMICS OF CHANGE
              People under pressure do not think
                            faster.

 People will feel awkward, ill-at-ease and self-
conscious.

People initially focus on what they have to give
up.

 People will feel alone even if everyone else is
going through the same change .
Change is the law of life
          and those who look only to the past or
          present are certain to miss the future."



People can handle only so much change.

 People are at different levels of readiness for change.

 People will be concerned that they don't have enough
resources.

 If you take the pressure off, people will revert to their old
behaviour.
WHY RESISTANCE TO CHANGE
"Everything is in a process of change, nothing endures; we do not
seek permanence."

    fear of unknown                              fear of failure

                             Why is
                            Change
                       difficult to manage
 fear of success                                 do something different

                       no interest to start from 0
                                                                          44
Common quotes during change management

Change is good. You go first.
•    it ís not my job
•   I haven't got time
•   the boss doesn't care
•   anyway
•   I am keeping my head down
•   this time
•   if its such a good idea, why
•   didn't we do this the last time
•   management changed its mind? I
•   ìit will all change again
•   next month
•   when the MD makes his mind up,
•   I might do something
•   nobody told me about it
Sources to resistance to change.
The more you complain, the longer
God makes you live.




         Individual resistance



                                       Organizational resistance
Habit-comfort
                                                    zone
                 Undisclosed.
                                                                     security
                   Reasons
                                                INDIVIDUAL


                       Selective                                Economic factor-
                      information                               Pay-productivity-
                      Processing.               RESISTANCE       Tie up-inability.
"Faced with the choice between changing one's
                                                 Fear of the
                     mind
  and proving that there is no need to do so,
                                                  unknown
   almost everyone gets busy on the proof."

          — John Kenneth Galbraith
"If you want to make enemies, try to     Structural
         change something."
                Threat
                                         &process
                   To                      inertia
              Established                                 Limited
               resource                                    focus
               Allocation
                                 organizational         for change.



              Threat
                To                                       Group
        Established power
                                                      Inertia-unions
            Relations                  resistance
                                         Threat
                                          To
                                       Expertise.
"Ten years ago, Peter Senge introduced the idea of the 'learning organization' Now he says that for big

companies to change, we need to stop thinking like mechanics and to start acting like gardeners
Tactics to overcome resistance
             to change
 Education and communication of logic.

 Participation & involvement of all in the implementation of change.

Facilitation & support.

Negotiation & agreement

Manipulation & co-optation : when other methods fail.

Explicit & implicit coercion-termination, loss of pay,
Loss of pay raise.
Change Management
  Set of tools for managing people side of change
Change Management is:
• A PROCESS
Used to manage system, Process and Organizational change

• A COMPETENCY
Applied by managers to help employee through transition

• A STRATEGIC CAPABILITY
To increase the capacity to change
Impact of Change Management


          Speed of Adoption
          How quickly the change is adopted in the organization
Utilization Rate
The ultimate utilization of new Processes and tools

          Proficiency
          The Performance of employees in the new environment
Change Management Process
   Change management has 2

           components

      Organizational Change

           Management

   Individual Change management
LEWIN’S 3 STEP CHANGE PROCESS
Most of our assumptions have outlived their uselessness."
— Marshall McLuh




         UNFREEZE                        MOVE                 REFREEZE.

  CHANGE THE                        SHIFT TO               REVISED
  EXISTING SITUATION.                                       BEHAVIOUR
                                    A DIFFERENT
  Make the reasons for change                               BECOMES THE
                                    BEHAVIOUR.
  Obvious to the individual/orgz.                           NORM.
                                    Adaptation of
                                    New values, behaviors   New behavioral pattern
                                    & attitudes.            is Now the new norm.
"Neither a wise man nor a brave man lies down on the tracks of history to wait for the train of the
future to run over him."
— Dwight D. Eisenhower
"As the births of living creatures are at first ill-shapen,
 so are all innovations, which are the births of time."
Individual Change Management
               Process of managing change at individual level
This change model is referred to as ADKAR which includes 5 elements
that serve as building blocks for success
         Awareness         Of need for change

         Desire            To engage and participate in the change

         Knowledge         On how to change

         Ability           To implement the change

         Reinforcement     To sustain the change
How it adds up to Internalization
Organization also
                              change!!!!


 to survive organizations must train their managers &
work force to cope with new demands, new problems and
new challenges
  change can be either a) planned or b)routine.
 planned change reflects
• change in goals & operating philosophy to improve the
ability of the organization to adapt to the changes in the
environment.
•Involves new policy implementation to change employee
behavior.
You can build a reputation on what you're going to do.
Never underestimate the ability of senior management to buy a
bad idea and fail to buy a good idea.
Powerful GM Operations/ project managers don't solve
problems,
they get rid of them.
                                        Rearrange the parts by
                                        organizing sustainability
                                            transition teams.
                                       This shake up is important
                                          because planner and
                                        decision maker surround
                                      Themselves with old trusted
                                     And feel threatened by change
Meetings are events in which minutes are kept and hours are lost.
If you can interpret project status data in several different ways, only the most
painful interpretation will be correct.
A verbal contract isn't worth the paper
it's written on.
Quantitative project management is for predicting cost and
schedule overruns well in advance.
If it happens once it's ignorance,
if it happens twice it's neglect,
 if it happens three times it's policy.
Warning: dates in the calendar are closer than you think
If you do a good job and work hard, you may get a job with a better company someday
CONCLUSION




IATUL June 04
!

Thank you

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Imbibing Project Culture

  • 1. It takes one woman nine months to have a baby. It cannot be done in one month by impregnating nine women (although it is more fun trying )
  • 2. PROJECT CHAOS not enough time too few people people not sure what they should be doing Too much to do … Sometimes the end date People drift into is thrust projects without upon them arbitrarily properly defining sometimes project managers or planning them voluntarily then one third of the way commit themselves to . dates, costs and deliverables through they begin to without troubling to realise what it's really define and plan all about the project properly, and the panic starts. which is lunacy . IATUL June 04
  • 3. CHALLENGE TO AVOID FOLLOWING SEVEN PHASES OF A PROJECT You can con a sucker into committing to an impossible deadline, but you cannot con him into meeting it .  Wild enthusiasm  Disillusionment  Confusion  Panic  Search for the guilty  Punishment of the innocent  Promotion of non-participants
  • 4. Laws of Project Management Creativity is allowing yourself to make mistakes. Art is knowing which ones to keep.  No major project is ever installed on time, within budget, or with the same staff that started it. Yours will not be the first.  Projects progress quickly until they become 90% complete, then they remain at 90% complete forever.  When things are going well, something will go wrong.  When things just cannot get any worse, they will.  When things appear to be going better, you have overlooked something.  No system is ever completely debugged. Attempts to debug a system inevitably introduce new bugs that are even harder to find.  A carelessly planned project will take three times longer to complete than expected  A carefully planned project will take only twice as long.  Project teams detest progress reporting because it vividly manifests their lack of progress.
  • 5. Project Management…It is a way of bringing about predictable change. That is, at the beginning of a project we should be able to predict cost, end date, deliverables and even something about the quality. . Work Smart Not Hard !!!
  • 6. INTRODUCTION: PROJECT MANAGEMENT CULTURE Why Project Management? HELP FUL USEFUL Ongoing It avoids chaos implementation It avoids wastage It avoids high cost Disciplined Approach It avoids late delivery  Framework to do work It manages •Planning of resources persistent change Alignment of projects to organizational mission, goals and objectives
  • 7. PROJECT CULTURE A Critical issues discussed Implementation Tracking D B Regular Mile stone Monitoring Resource C Support
  • 8. PROCESS OF PROJECT MANAGEMENT . PROJECT MGMT INVOLVES Project Project Project Charter WBS Schedule Budget • What , why, • Sub-tasks, • MSP Charts and Direct Costs when , where, who and sub-sub- critical schedule Indirect Costs tasks Ongoing costs [Image Info] www.wizdata,co,kr Note to customers : This image has been licensed to be used within this PowerPoint template only. You may not extract the image for any other use.
  • 9. STAGES OF PROJECT PLANNING Project Goals Ultimate and its relationship with other project goal Description Non technical, status, shcd , budget Analysis SWOT, Technology standard or new Team People, equipment, location, support, Sales, CRM
  • 10. TRACKING ON TRACK Behind in what areas M1 M2 SCHEDULED . M4 M3 Review High Level Ahead in what Schedule areas
  • 11. Identifying a plan deviation Taking corrective action Identifying potential problem And avoiding it
  • 12. PROS AND CONS OF ECONOMICS PROJECT COST IN NEW AREA PROJECT COST PROJECT COST IN SMALL IN LONG TERM TARGETS PROJECTS
  • 13. LOOK AT THE WAY A FAST CAR ZOOMS ……………
  • 14. How a family car moves without any rush and speed
  • 15. DIFFERENCE IN TWO CAR MOVEMENTS Racing Car moved at Speed but there is no issue of Bothering in KPL/ Mileage/ Wear and tear issues Steady Car moved with KPL and ensuring there is no wear and losses • RACING CAR FAMILY CAR Track Track adjust KPL adjustment ment A product KPL B product Saving C product Saving
  • 16. WHAT HAPPENES IN NEW AREA FOR NEW BUSINESS : We are a Racing Car running to meet customer expectation and cannot be tied down with profits in first two /three months Increased VC in TA DA Lodging Guest House Dedicated tools for customer Laptop and Net expenses Settling /replacing Untrained Visits Mobile expenses Rework on Quality issue Specialized Tools and Safety Kit Documentation takes time Training and Best Coordinator Increased Cost Sustaining Team
  • 17. STATUS QUO……………After investment . • It transpires that our company system manager now wants to replace all the existing systems • Sales want to get whole business in one go. • Operation opportunity is to manage the project. Having overcome my first reaction - to run like heck – I take a look and you realize that, at the extremes, the project could be done in two ways TAKE IT AS A SINGLE LONG TERM PROJECTS ……….THE BIG BANG APPROACH TAKE IT AS RELEASES……………OF PROJECT ONE BY ONE………….
  • 18. BIG BANG APPROACH IN GOING FOR ONE SHOT OF ALL LONG TERM PROJECTS Why all will favour one shot approach 1 More visible 1 More focus from senior because it's big management 2 Everything being done only 2 Only one implementation, once so lower cost one disruption to the business 3 Nice clean switch 3 No temporary bridges from old from old to new to new 4 If it's going wrong, plenty of time to get 4 Plenty of time to do out before the end it properly Add Your Text
  • 19. Why small releases of Projects in systematic way taking on one Proj with Proper PM /Team/ funding ……………..what we get? Better team motivation Less spent on project control Greater flexibility for senior mgmt Learning from experience Easier to handle change
  • 20. Why small releases of Projects………….. Less business risk: evolution not revolution Less waste on never-used functionality Fewer people leave during a release project than during the big bang project Earlier benefits realization Lower cost overall
  • 21. WHICH OPTION TO CHOOSE Small release in phased manner or All projects at same time  In practice it depends upon so many factors that you can't say one option or the other will always be the better.  We all drift into the big bang approach without too much thought (or even awareness) of the releases alternative and on the unconscious assumption that it must surely be cheaper to do everything just once.  There are plenty of horror stories out there of large projects that started out together in big bang, went nowhere, then restarted with a release approach.  If nothing else, be alert to the danger that a big bang approach can imply. Then, if after careful consideration you conclude big bang really is better, fair enough. At least you'll be going in with your eyes open.  In summary, the release approach will probably cost less, deliver benefits earlier and be more likely to succeed. The release approach will give the business a better return on investment.  To be a good project manager for you all I have to learn how to say the most important word in the GM / project manager's vocabulary: "No". Politely but firmly: "No". ……………….IF THERE IS ANY INDICATION OF LOSSES……………. The most valuable and least used WORD in a project manager's vocabulary is "NO". The most valuable and least used PHRASE in a project manager's vocabulary is "I don't know
  • 22. MANAGING PROJECTS Navigating PLANNING AND MONITORING Organizational Politics Team Development Communication Plan Decision Making Structure 3 2 1 5 To avoid delays Real Time Info Right man Avoid and for the Right cross hurdles Job
  • 23. Decision Making Avoid consensus abuse Consensus may be desired, but is not required Lack of consensus does not mean no decision Projects force decisions by leaders Clarify who makes what decisions Establish structure for rapid decision making While everyone may not agree with all decisions, it’s important that team members agree to support Communicate decisions the decisions Log/track decisions
  • 24. Delayed Decision Making Red TAPISM All giving independent decision End Result Operation Sales System Fin/HR Unified Operation
  • 25. PM is a mindset, a discipline, that can help your organization increase effectiveness and put order to chaos
  • 26. Navigating the Politics of Change: Project methodology is really about managing change Change in current practices overarching pressing Developing new practices issues of issues of the Getting people to change their Organization M1 M2 hour behaviors How they do their work How they work together M4 M3 help others pressing How they get the work of t satisfy their issues of he project done needs tomorrow Avoidance of paving the c owpaths .
  • 27. RISK ANALYSIS IN PROJECT If you don't attack the risks, the risks will attack you Things that might prevent us coming in cause us to fail to cause us to fail to meet any other within the budget meet any dates commitments we we are thinking to we are thinking are thinking of committing to of committing to making Measure - realise what risks you face, assess their probability and impact. Minimise - identify what could be done to remove or reduce risks and do it. Mention - speak to the sponsor, don't keep risks secret. Monitor - keep risks under review, monitor and reduce them go along. Modify - share your experience, update your company's risk checklists.
  • 28. Timely Documentation Reduces Money Blocked WIP With Increased Documentation hides problems
  • 29. Keep doing Documentation to Reduces WIP gap WIP hides problems
  • 30. Lowering WIP Reduces Many Visible Problem Reducing WIP makes problem very visible STOP
  • 31. Try and Break Even with Timely WIP Remove problem, run With less WIP
  • 32. KEEP WIP CHECKED Reduce WIP again to find new problems
  • 33. NAVIGATING THE COMPLEXITIES AND DYNAMICS OF CHANGE Unless you are prepared to give up something valuable you will never be able to truly change at all, because you'll be forever in the control of things you can't give up."
  • 34. NOTHING IS PERMANENT IN THIS WORLD BUT “change” All is connected ... no one thing can change by itself." — Paul Hawken "Natural Capitalism, Yoga Journal October 1994
  • 35. CHANGE IS VERY ESSENTIAL PART OF LIFE FOR ALL !!!!! "Whosoever desires constant success must change his conduct with the times." — Niccolo Machiavell
  • 36.
  • 37. WHY CHANGE? Bad news does not improve with age and should be acted upon immediately.
  • 38. TRACK RECORD OF FAILURE OF ORGANIZATION No plan ever survived contact with the enemy. ERP TQM in Ops HR 9 OUT OF 10 ERP initiatives 75 % OF TQM 75 % Achieved Are Initiatives no results but deemed failure Achieved Increased no results attrition
  • 39. WHY FAILURE HAPPENED "Culture does not change because we desire to change it. Culture changes when the organization is transformed; the culture reflects the realities of people working together every day." The Key to Cultural Transformation, Leader to Leader (Spring 1999)  The initiatives failed to change/modify Underlying thought pattern Outlook Behavior Thinking Perspective  It all permits to remain intact Old decision making habits Old activity pattern
  • 40. OLD WAY OF CHANGE • = New tool set to = A sprinkling of Implementing Support day to day • Communication a change operations and a drab of training People make a plan work, a plan alone seldom makes people work (Confucius).
  • 41. CHANGE FOR AN EFFECT Modified / Modified / Implementing Significant change new New a change Proactive polices technologies readiness Modified / Modified / New New Processes/ Organization practices People/role If you want to make God laugh have a definite plan.
  • 42. Man is so obsessed with his need for success that project disasters are usually just filed away. Same high Pay for resource No Same uncoordinated utilization change working Moral suffers loses confidence Total cost of in leadership Doing business increases
  • 43. Factors leading to change. competition "Every generation needs a new revolution." Nature of work Force. technology Economic factors
  • 44. SEVEN DYNAMICS OF CHANGE People under pressure do not think faster.  People will feel awkward, ill-at-ease and self- conscious. People initially focus on what they have to give up.  People will feel alone even if everyone else is going through the same change .
  • 45. Change is the law of life and those who look only to the past or present are certain to miss the future." People can handle only so much change.  People are at different levels of readiness for change.  People will be concerned that they don't have enough resources.  If you take the pressure off, people will revert to their old behaviour.
  • 46. WHY RESISTANCE TO CHANGE "Everything is in a process of change, nothing endures; we do not seek permanence." fear of unknown fear of failure Why is Change difficult to manage fear of success do something different no interest to start from 0 44
  • 47. Common quotes during change management Change is good. You go first. • it ís not my job • I haven't got time • the boss doesn't care • anyway • I am keeping my head down • this time • if its such a good idea, why • didn't we do this the last time • management changed its mind? I • ìit will all change again • next month • when the MD makes his mind up, • I might do something • nobody told me about it
  • 48. Sources to resistance to change. The more you complain, the longer God makes you live. Individual resistance Organizational resistance
  • 49. Habit-comfort zone Undisclosed. security Reasons INDIVIDUAL Selective Economic factor- information Pay-productivity- Processing. RESISTANCE Tie up-inability. "Faced with the choice between changing one's Fear of the mind and proving that there is no need to do so, unknown almost everyone gets busy on the proof." — John Kenneth Galbraith
  • 50. "If you want to make enemies, try to Structural change something." Threat &process To inertia Established Limited resource focus Allocation organizational for change. Threat To Group Established power Inertia-unions Relations resistance Threat To Expertise.
  • 51. "Ten years ago, Peter Senge introduced the idea of the 'learning organization' Now he says that for big companies to change, we need to stop thinking like mechanics and to start acting like gardeners
  • 52. Tactics to overcome resistance to change  Education and communication of logic.  Participation & involvement of all in the implementation of change. Facilitation & support. Negotiation & agreement Manipulation & co-optation : when other methods fail. Explicit & implicit coercion-termination, loss of pay, Loss of pay raise.
  • 53. Change Management Set of tools for managing people side of change Change Management is: • A PROCESS Used to manage system, Process and Organizational change • A COMPETENCY Applied by managers to help employee through transition • A STRATEGIC CAPABILITY To increase the capacity to change
  • 54. Impact of Change Management Speed of Adoption How quickly the change is adopted in the organization Utilization Rate The ultimate utilization of new Processes and tools Proficiency The Performance of employees in the new environment
  • 55. Change Management Process Change management has 2 components Organizational Change Management Individual Change management
  • 56. LEWIN’S 3 STEP CHANGE PROCESS Most of our assumptions have outlived their uselessness." — Marshall McLuh UNFREEZE MOVE REFREEZE. CHANGE THE  SHIFT TO  REVISED EXISTING SITUATION. BEHAVIOUR A DIFFERENT Make the reasons for change BECOMES THE BEHAVIOUR. Obvious to the individual/orgz. NORM. Adaptation of New values, behaviors New behavioral pattern & attitudes. is Now the new norm.
  • 57. "Neither a wise man nor a brave man lies down on the tracks of history to wait for the train of the future to run over him." — Dwight D. Eisenhower
  • 58. "As the births of living creatures are at first ill-shapen, so are all innovations, which are the births of time."
  • 59. Individual Change Management Process of managing change at individual level This change model is referred to as ADKAR which includes 5 elements that serve as building blocks for success Awareness Of need for change Desire To engage and participate in the change Knowledge On how to change Ability To implement the change Reinforcement To sustain the change
  • 60. How it adds up to Internalization
  • 61. Organization also change!!!!  to survive organizations must train their managers & work force to cope with new demands, new problems and new challenges  change can be either a) planned or b)routine.  planned change reflects • change in goals & operating philosophy to improve the ability of the organization to adapt to the changes in the environment. •Involves new policy implementation to change employee behavior.
  • 62. You can build a reputation on what you're going to do.
  • 63. Never underestimate the ability of senior management to buy a bad idea and fail to buy a good idea.
  • 64. Powerful GM Operations/ project managers don't solve problems, they get rid of them. Rearrange the parts by organizing sustainability transition teams. This shake up is important because planner and decision maker surround Themselves with old trusted And feel threatened by change
  • 65. Meetings are events in which minutes are kept and hours are lost.
  • 66. If you can interpret project status data in several different ways, only the most painful interpretation will be correct.
  • 67. A verbal contract isn't worth the paper it's written on.
  • 68. Quantitative project management is for predicting cost and schedule overruns well in advance.
  • 69. If it happens once it's ignorance, if it happens twice it's neglect, if it happens three times it's policy.
  • 70. Warning: dates in the calendar are closer than you think
  • 71. If you do a good job and work hard, you may get a job with a better company someday