2. • Background
▫ Founded by Dr.Vijay Reddy in the year 2002, Hippocampus is a nice player in IT - BPO space
▫ Headquartered in Bangalore India with sales offices in Delaware , US
▫ Strong presence across major districts in Karnataka , Tamil Nadu , Chhattisgarh etc
• Management Team
▫ Our team members have individually been responsible for shaping and delivering true value added
outsourcing initiatives for several renowned organizations
• Services and Clients
▫ Wide client base across Telecom , BFSI , Govt , Manufacturing etc ..sectors and managing a wide range of
complex business processes including lead generation, data processing , data conversion , customer
management , web hosting , web promotion , web designing , data base solution , software development
and data scanning solution etc.
▫ We currently handle over 1 million voice calls and more than 5 million transactions annually.
An Introduction
4. BFSI
IT / Manufacturing
Travel & Hospitality
Telecom
Contact Center
• Sales
• Customer Service
• Retention
• Collection
Transaction
Processing
• Application processing
• Data Entry
• Data Conversion
E-Services
• Chat Support
• E-mail services
Application
• User Interfaces
• Application development
• Application maintenance
• Testing
•Enterprise Solutions
• CRM
• Web - enabling
•Support Services
• Reporting services
• System integrations
• 24/7 IT support.
Service Offerings
BPO Technology
5. Value Proposition
Domain ExpertiseIT Infrastructure
& Biz. Continuity
Process
Improvement
Transportable
Delivery Model
Robust Transition Methodology
Proactive Risk Mitigating Screens
Robust customer engagement
model
Established Framework to Realize Benefits
Well defined Performance Metrics
Global Clientele delivery
Fast migration to Production Service
Performance
Ability to launch new offerings/ locations
Robust IT & Telecom infrastructure
IP & Data Privacy
Tool based environment
Quality Embedded into
Operations
Driven by Process Innovation &
Improvement
Established Productivity Roadmap
People, Processes
& Practices
Risk Mitigating
Transition and
Governance
Methodology
Extensive vertical / domain Knowledge and
Expertise
Ability to hire broadest skill
set… at fastest pace
Multi-lingual support
People Development &
growth initiatives…career
pathing process well defined
Low Attrition as compared
to the Industry
6. Tools Based Environment
• CMS which sits on an EPBAX, captures call information such as, Average Talk Time
(ATT), Average Speed of Answer (ASA), AHT, Productivity, etc. and generate real
time reports
• Management Information Systems (MIS) capture information such as knowledge
retention, uptime, attrition, etc.
• Call Recording & Monitoring Software (Voice Loggers)
• Workflow Application for volumes handled, productivity , variance and
compliance to Turn Around Time.
7. Consistently achieved the targets.
Increased productivity by more than 75%
Ramped up from a pilot of 5 FTE’s to 45 FTE’s within 5months
Quality scores for lead transfer and closure has been the
highest among all other vendors.
Lead to efficiency ratio been 87% consistently
No. of FTEs: 40 FTE’s
Profiling
Lead Qualification
Appointment Setting
Processes Handled
Benefits
Case Highlights
Case Study – Leading General Insurance Co
8. • People
▫ Profiling, Recruitment, Management, Development
▫ Training – Soft skills, process training, process documentation
• Process
• Transition and process knowledge - Best practices sharing, Change management.
• Operations - SOPs, Floor Management, Reporting, Escalation process.
• Technology
• Data infrastructure – CRM, Workflow Management, Reporting Tools
• Voice infrastructure – TDM, VOIP, CTI, IVR, voice loggers
• CRM solutions for all clients
• Infrastructure
• Best-in-class facilities
• Suited for BPO environment
Key Expertise