The document discusses the definition and differences between electronic records and paper records. It also discusses the forces driving the increased use of electronic information in the workplace. Some key points are: - Electronic records include digital data, text, images, audio, and video. They can be born digital or converted from paper. - Compared to paper, electronic records have advantages like volume and ease of use, but also challenges like reliability and long-term accessibility. - Factors pushing the increased use of electronic information include business competition, technology advances, and personal preferences of flexibility and mobility. - Proper management of electronic records like email is needed to address issues around retention, availability over time, and legal requirements.