3. Software classification Market Characteristics: > $200 Billion Per Year > 10,000 plus vendors (and growing) > High sales and marketing costs > High number of purchase failures > Products range from simple to complex > Prices range from inexpensive to expensive Market Characteristics: > $100 Billion Per Year > Dominated by a few vendors > Easy to Use > Inexpensive Examples: > Accounting > Customer Relationship Management (CRM) > eCommerce > Enterprise Resource Planning (ERP) > Supply Chain Management (SCM) > Human Resources (HR) Examples: > Email > Games > Personal Finance > Spreadsheets > Word Processing > Internet Browsers Target Market: > Large Corporations > Small to Medium (SME) Sized Corporations > Government Agencies > Not-for-Profits Target Market: > Home Users Enterprise ($200 Billion Industry) Consumer ($100 Billion Industry)

5. Enterprise information capital Technology infrastructure Application development and maintenance Help-desk support Wide area data / Voice networks Data warehousing Desktop computing Centralized computer system

6. Top Software Companies by Sales 1. Microsoft Corporation ( MSFT ) 2. IBM Software 3. Oracle Corporation ( ORCL ) 4. SAP Aktiengesellschaft ( SAP ) 5. Computer Associates International, Inc. ( CA ) 6. PeopleSoft, Inc. ( PSFT ) 7. Siebel Systems, Inc. ( SEBL ) 8. SunGard Data Systems Inc. ( SDS ) 9. Compuware Corporation ( CPWR ) 10. BMC Software, Inc. ( BMC )

10. Accounting software features: examples 254 Accounts Payable Vendor Master File Supports One Time Vendors 255 Accounts Payable Vendor Master File Automatically Assigns New Vendor Number 256 Accounts Payable Vendor Master File Supports User Defined Numbering Convention 257 Accounts Payable Vendor Master File Change Vendor ID Number: 258 Accounts Payable Vendor Master File Change Individual Vendor ID 259 Accounts Payable Vendor Master File Mass Change Vendor ID Numbers 260 Accounts Payable Vendor Master File Automatically Updates Transaction Files 261 Accounts Payable Vendor Master File Consolidate Vendor Files 262 Accounts Payable Vendor Master File Identifies Vendor Type 263 Accounts Payable Vendor Master File Supports Foreign Addresses 264 Accounts Payable Vendor Master File Supports Contract Employees: 265 Accounts Payable Vendor Master File Process Through Accounts Payable 266 Accounts Payable Vendor Master File Process Through Payroll 267 Accounts Payable Vendor Master File Process Federal Withholding in A/P 268 Accounts Payable Vendor Master File Process State Withholding in A/P 269 Accounts Payable Vendor Master File Vendor Master File Supports: 270 Accounts Payable Vendor Master File Single Order-From Contact 271 Accounts Payable Vendor Master File Multiple Order-From Contacts 272 Accounts Payable Vendor Master File Single Ship-From Contact 273 Accounts Payable Vendor Master File Multiple Ship-From Contacts 274 Accounts Payable Vendor Master File Multiple Pay-to Contacts