The 6 most popularly outsourced jobs include customer service, IT and HR etc. Such jobs either don't add value to the core business of a company or hiring qualified resources in these fields is very expensive for them
2. The 6 jobs that are the most outsourced include:
• Customer Service
• Information Technology (IT)
• Human Resource (HR)
• Legal Services
• Payroll
• Website Services
3. Customer Service
Manufacturing companies have an obligation to give after-sales service
Same is the case with services companies
By outsourcing customer service companies save a lot of resources
It ensures 24x7 client care and support
This helps in customer retention and customer satisfaction
4. Information Technology (IT)
Hiring IT resources locally is very expensive for companies
Often this talent is unavailable in small towns and cities
On the other hand, IT resources are abundantly available at offshore
locations like India
Remote access tools make it easy to resolve IT issues from anywhere in
the world
Low cost talent powers the growth chart of these IT companies
5. Human Resource (HR)
HR takes care of hiring and retaining the best human resources
This department requires highly qualified personnel
These resources have to be trained on the latest HR practices
Hence it is very expensive to maintain an in-house HR team
Outsourcing of this function absolves companies of all these liabilities
6. Legal Services
Every small and large company has to deal with a lot of legal issues
They have to hire expensive legal professionals to take care of these issues
Well qualified and low costing legal resources are easily available at
offshore location
So, most of the companies find it best to outsource their legal
requirements
7. Payroll
Payroll is a support function that takes care of the remuneration of
employees
However, it also consumes a lot of office space and the company's
resources
By outsourcing this function, a company can free up its human and
financial resources and channelize the same into more profit-making
ventures
Thanks to technology, this function can be easily carried out by skilled low
costing talent in offshore destinations
8. Website Services
Website services include functions like website
development, website hosting, Internet marketing, domain name
registration, blogs, email services, and so on
Human resource for website services is readily available at cheaper offshore
destinations
Most of the offshore vendors provide comprehensive web services
India is leading in IT outsourcing, thanks to its ample English-speaking talent pool
and low salaries