Communication

1. By ,
V.Shriram

2.  https://www.youtube.com/watch?v=8Ox5LhIJSBE
 What does it convey ?
 This can be the case anywhere.
 The lighter example was just to ensure that it was
actually light to start off with.
 Imagine an official Situation.

3. Is it important ?
 Will anyone of you be here in this position , if you minus
communication from your life.
 We all feel it’s the easiest ..
 But then do we all use it effectively?
 Have you ever felt that you could not convey what you
wanted to ? And whatever you conveyed got
misinterpreted?
 Communication is about understanding the emotions
which go behind the information which is shared..
 Even though easy it gets easily misinterpreted..
 Leads to conflicts and frustrations.

4. How powerful are words?
 The story of solomon islands.
 The tribal group there do not cut the tree in order to clear
the piece of land , but stand around and hurl abuses and as
a matter of fact the tree shivers down and dies..
 The words which leave our mouth cannot be retracted.
 It is important to not waste the listener’s time by talking on
and on and on.
 The second best that one can do with the lips – KISS , that’s
the formula to communicate..
 Quite not literally , it means Keep It Short & Simple.

5.  Example- Winston Churchill who is known for his
speeches , was once asked to deliver an extempore.
 What would anyone of your immediate reaction be ?
 Isn’t obvious that we would want to know the topic.
 He was more inquisitive about the length of the speech ,
as he was confident for a 2 hour speech but not for a 20
minute speech – cause it takes real efforts to keep it
simple and short and yet convey the essence that the
opponent understands the emotions behind it as well.

6.  After what the important “W” is when .
 When are we communicating – a sense of timing is
imperative.
 Example on the internet – A Hilarious one – The first
divorce that happened in USA after 9/11 attack .
 A man who was supposed to be at work( at the WTC) went
on a date with his secretary ,and when the attack happened ,
his wife kept calling him which went unanswered.
 Looking at his phone after an hour , without knowing what
happened he calls her back from a distant hotel and shouts
“WHY WERE U DISTURBING ME DURING MY MEETING”.
…. Gone for good .

7.  Next “W” – Whom are you speaking to is also very
critical..
 A similar example would make it more simpler to
understand this .
 A husband enjoying a holiday alone in an exquisite
location sends his wife a message ..
 “Having a great time , wish you were her” (instead of
here) .
 So Introspecting who your audience is , and a
thorough knowledge about them is critical.

8.  Where and Why?
 In our location or at a client location thinking of who
will be around and being cautious to not let down the
professionalism , and the brand of the organization.
 Why are we communicating – here it means , imparting
what is the benefit to the listener. Why should that
respect of listening to what you say be given to you ..
 Include a quote – biggest respect u can give to another
person is to listen what the other has to say.

9. 3 Ways of Communication
 Persuade
 Convince
 Reform
(audience interaction now for examples from them ,
cause they had been long listening and now they should
interact to stop sleeping and to avoid loosing the focus)
– remove this but when this slide comes have the
audience interaction part.

10. Body Language , the power is in the
palm of your hands.
 I insist on you watching this video
 https://www.youtube.com/watch?v=ZZZ7k8cMA-4
 to have a demonstration session before going on to
talk about what body language is..the previous slide
ended up with audience interaction , this one will have
an activity , and trust me it will bring their attention
span back and they will start listening to you as before
. Remove these texts also in your final presentation.

11.  Research shows , audience loose interest in any
speaker whose body language isn’t so good.
 It is also about getting confidence for oneself standing
before a group of people and presenting a topic – a lot
depends on the way the speaker conducts oneself.
 The position of the palm is another important aspect
which needs to be subconsciously developed to gain
that control over the listeners.

12. 6 Ways to improve Communication
Skills
 Listen and observe – Give ex of how kids learn native
language – they listen to us , observe , start with words,
sentences and then fluency is set .. Fluency doesn’t
come overnight
 The more you speak , the better you’ll be:- Martial arts
, soccer , driving , paragliding etc do not come over
night .. It comes with practise.. If that’s the case why
alone communication overnight >
 Create English atmosphere around you.:- give ur own
ex

13. •Make eye contact.- demonstrate how bad it will be to
loose it while communicating
•Check your posture and body language.- make a funny
pose and ask would they prefer listening to such a
person or the way u had been doing..
•Get rid of the fear and feel confident.
- Ur life example of how u used to fear to go and talk on
stage nd how u overcame. It .. Or tell ur cousin(me) was
such an introvert whom u all thought would never do
anything in life , overcame the fear and how he felt
confident about himself and how he is doing well now

14. Think fast think smart
 Another activity –
 https://www.youtube.com/watch?v=HAnw168huqA
 Activity is just about showing the first three minutes of
the video and to the respondents ..
 What do you think >> when someone points to you and
asks this or asks what’s on your mind , the mind goes
blank.. That’s human nature. To overcome it , there
needs to be a psychological effort.
 Ubiquitous fear which must be learnt to manage.
 Audience feel uncomfortable.

15.  Ask for how many of them has performed any art.
 So they will know that there is a right way and a wrong
way to do it .
 Same way for a speaker who communicates.
 While presenting – use conversation language .. In the
above video – pick up example from mins 10.00-12.00.
 Be present- oriented – if u r worried about the future
consequences u will never do a good job.

16.  Different methods to stay in the present before a
presentation – ask for audience response…
 U give ur way as tongue twister .. Pick it up from the
video again
 Make them say ur favourite tongue twister – in a way u
make them realize ur method is correct.
 Ask for questions upto now…

17. Hindrances any ?
 Physical – noise ; proximity ; defects in the medium
 Psychological – Emotions ; lack of confidence ; bias .
 Semantic – Mother tongue influence ; poor vocabulary.
Optional for u to have the classifications on the slide or
just remove it and just talk… I prefer u take it out after
u prepare.. Just have the classifications…

18. Apart from that ?
 Shyness – 3 factors which leads to shyness - self
obsession ; poor self efficacy ; constantly thinking of
the negativities..
 SWOT analysis a must – know about ur self and where
u fall short – and stories u can add,.

19. Upward ,Downward and horizontal Communication

20. Upward What ??
So what does an upward communication mean ?
 To describe Results of Actions.
 To provide information that has been requested.
 To make requests or appeals.
The Above example is a clear indication of what happens
If your needs and wants are not falling on the concerned
Person’s ears.

21. Different Types
 E –mails .
 Proposals.
 Applications.

22. Different people in an organization

23.  Active constructive people – if there is a conflict they
ensure the situation is solved and they do whatever it
takes to do it.
 Passive constructive – they wait for the situation to
cease.
 Passive destructive – they don’t mind letting the
situation spoil and they don’t care.
 Active destructive- they leave..
 It all depends on the way they communicate the issues
to the superiors..

24. Downward
 Circulars.
 Newsletters.
 Memos.
 E mails.
 Meeting agendas.

25. Why is it needed ?
 Any information that ought to be shared must not be
missed.
 While the superiors do not call on for the importance of
the flow, it leads to role ambiguity , which leads to role
conflict, which leads to performance failure which leads
to a fall in self efficacy ..
 Give an example which u have faced till now I have not
faced such till now.. Original stories will garner
attention.
 Chain reaction.

26. Horizontal
 Peer to peer ..
 How is it crucial ??
 One must be cognizant of what’s happening around.
 There ain’t an career advancement without
networking.

27. Had a glance of 
1. What is Communication ?
2. Why is it important ?
3. Power of words –when where what why how .?
4. 3 ways of communication.
5. Body language – the power of palm !
6. 6 ways to improve your language .
7. Think fast Think smart.
8. Hindrances , any ?
9. Don’t be shy , come on !
10. Communication in an organization – upward ,
downward, horizontal.

28. Going Forward.. 
 Communication is about knowing 20%, and 80% of
how you convey it . the 80/20 principle never ceases.
 ANY QUESTIONS ?????