2. ïœ LEADERSHIP MAY BE DEFINED IN TERMS OF
FUNCTIONS PERFORMED BY EXECUTIVES AS
INDIVIDUALS AS A GROUP.
ïœ LEADERSHIP IS INTERPERSONAL INFLUENCE
EXERCISED IN A SITUATION AND DIRECTED
THROUGH COMMUNICATION PROCESS AND
SPECIALISED GOAL.
3. ïœ Leadership is basically personal quality.
ïœ Leader by exercising his leadership.
ïœ A leader tries to influence.
ïœ Leadership is a continuous process of
influencing behavior.
4. The special characteristics to be possessed
by leaderâs in the context of quality.
These are the behaviorâs (or)
characteristics that successful quality leaders
demonstrate.
5. ï Quality leaders give internal & external customers.
ï Leaders empower their subordinates.
ï Leaders emphasize on improvement rather than
maintenance.
ï Leaders encourage the competition among the
various functional departments.
6. ï Leaders establish organization systems to
support the quality effort.
ï Leaders train and coach rather direct and
supervise
7. ï¶ Quality statements are the overall quality
intentions and direction organization with
respect to quality these are 3 types:
1. Vision statements
2. Mission statements
3. Quality policy statement
8. Strategic planning is the process in which
the management and control the planning
process innovative techniques and planning
staff.
9. SEVEN STEPS IN STRATEGIC PLANNING PROCESS
1. Identification of customer needâs.
2. Determination of customer positioning.
3. Predict the future.
4. Gap analysis.
5. Closing the gap.
6. Plan the mission and vision.
7. Implementation of the plan.