Learn more about building and mangaging a IT Test Lab that centralizes process and tools to create a more robust CoE (Center of Excellence)

1. Professional Services Performance Testing Center of Excellence Application Performance Management Solution Click to Advance Presentation Mute sound if necessary (sound icon) Information Technology Services

2. Today’s Challenges Business lines rarely share information on tool research, usage, testing practices, and cost containment. Software Development Life Cycle models frequently compromise testing initiatives to meet deliverable deadlines. Performance Testing Practices vary in most projects. Knowledge Transfer – performance testing information leaves with consultants. Performance Tools are expensive, and very complex to integrate. No global approach to Performance Testing tools, techniques, or costs. Expensive consultants are frequently hired for Performance Testing Many projects cannot afford to make long term commitments to Performance testing. Decentralized approach to building and testing software.

3. Industry Trends Application owners often ask the following: Does my application scale to meet business goals? 75% of ERP systems fail to do so (Gartner) Does my application scale to meet business goals? 70% of performance problems can be resolved by configuration changes (survey of 3,000 HP/Mercury engagements) Can I resolve application bottlenecks? 40% of app bottlenecks are first noticed by a customer or executive (Mercury Survey) $2B + spent in app server overcapacity from 2001 to 2003 (Gartner) Have I overspent on infrastructure?

4. One Platform Solution T3 works to empower Business, Quality Assurance, and Development teams to deliver better software by centralizing all aspects of testing and performance management. “ Bringing the pieces together” Become Performance center of excellence Centralize performance testing and monitoring tools Global Performance testing execution capability Focus on quick “cost savings” wins! Reduce dependency on expensive consultancy QUICK START- Bring automation in quickly that addresses an immediate need. Reduce infrastructure support for testing Take a ‘value’ approach and network it Forge alliances & partnerships Leverage vendor Purchasing Power

10. A Day In the Life… Daily Challenges 07:17AM Ticket opened 07:05AM Problem detected - data center serving e-Bank customers is down 07:31AM Bridge-line opened - 8 people 11:48AM 4 more people paged , DBA joins line 04:05PM Root cause identified : mis-configured connection pooling caused DB crash at peak traffic. At least 800 customers affected, business impact unknown 04:20PM IT representative sent to client impact assessment meeting 08:03AM Check UNIX issue, escalate to hardware vendor 08:06AM Business urgency discussed , not well understood 10:51AM Hardware is ok, Informix DB appears down 10:20AM Security clearance delays hardware vendor from entering data center

11. Diagnose Root Cause Define SLAs Business Console Customer Impact SLM Event Viewer Tier 2 Top View BUSINESS AVAILABILITY CENTER Tier 1 Tier 3 RESOLUTION CENTER

12. Application Management Dashboard Define SLAs Business Console Customer Impact SLM Event Viewer Tier 1 Tier 2 Tier 3 Top View BUSINESS AVAILABILITY CENTER RESOLUTION CENTER

15. Powering the CoE Application Delivery Foundation Application Monitoring Business Availability Center • Resolution Center Application Delivery Console Virtual Users Protocols Monitors PERFORMANCE CoE Global Management Multi-project Management Resource Management Diagnostics Tuning LoadRunner Capacity Planning

23. Visit Us Online For additional information contact: [email_address] Click Here or copy/paste www.t3consortium.com Global Virtual Testing Capabilities